Reviews (1-2 of 2)
It's a good way to get a feel for other user interface websites to know how the functionality works as an end user. It gives us ideas of what to do versus what not to do.
- Testing websites
- Taking feedback
- Providing testing opportunities to end users
- I think they could offer more functionality
- There could be more variety of tests
- They could do more wide spectrum of types of websites
It's a great concept and you're awarded for your time when you fit the criteria for a test. It gives you an opportunity to provide feedback.
Read Samantha ROCG's full review
I am neutral because I've never had support interaction.
April 05, 2019
Score 8 out of 10
We use Userlytics to conduct research on our client's websites. This allows us to gain real-life user insights on the UX of a website. It also allows us to gain direct user feedback about websites. We use Userlytics to recruit users, give them a set of tasks on a website and ask for feedback throughout. We receive a video of the site being used by the user with audio feedback.
- On Userlytics it is easy to set up test and the required tasks.
- Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
- You can request to recruit particular people, with options like device, country and the use of prescreening questions.
- When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
- The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.
Read Sarah O'Donnell's full review
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
Userlytics Scorecard Summary
Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.
Categories: Usability Testing
Userlytics Technical Details