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What is Userlytics?

Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

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Recent Reviews

TrustRadius Insights

Userlytics is a user testing platform that simplifies the process by eliminating the need for participant recruitment and interview …
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10 out of 10
September 16, 2020
It's a good way to get a feel for other user interface websites to know how the functionality works as an end user. It gives us ideas of …
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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $3,450 per year
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Product Details

What is Userlytics?

Userlytics is a user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics enables brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of a proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Userlytics Screenshots

Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions

Userlytics Videos

How UX testing tools can help facilitate product led growth
User Research|Userlytics

Userlytics Competitors

Userlytics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesAfghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Côte d'Ivoire, Cabo Verde, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo (Congo-Brazzaville), Costa Rica, Croatia, Cuba, Cyprus, Czechia (Czech Republic), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, "Eswatini (fmr. ""Swaziland"")", Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (formerly Burma), Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Korea, North Macedonia, Norway, Oman, Pakistan, Palau, Palestine State, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe
Supported LanguagesEnglish, Spanish (Spain), Spanish (Latam), French, German, Italian, Dutch, Danish, Norwegian, Chinese (Traditional), Chinese (Simplified), Japanese, Korean, Estonian, Portuguese (Brazil), Swedish, Polish, Turkish, Finnish and Russian.

Frequently Asked Questions

Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

Userlytics starts at $3450.

UserTesting, UserZoom, and Userbrain are common alternatives for Userlytics.

The most common users of Userlytics are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Userlytics is a user testing platform that simplifies the process by eliminating the need for participant recruitment and interview management. Users and reviewers have praised the excellent account management and responsive customer support, with frequent check-ins and prompt problem resolution. This platform has been particularly beneficial for small and growing research practices, providing a budget-friendly option for usability testing. Through moderated tests, users have found that feedback quality is generally better compared to unmoderated tests, although engagement levels and adherence to thinking aloud may vary among testers.

Userlytics helps validate assumptions, identify weaknesses, and discover new opportunities in a cost-effective manner. The platform allows for quick validation of design decisions, uncovering user experience issues that may have otherwise gone unnoticed. It enables UXers, developers, and stakeholders to become aware of unknown issues and showcase the results of user research. By integrating with other applications like Slack, Userlytics would provide added value with streamlined notifications.

Users appreciate Userlytics' ability to quickly scale up user research and obtain feedback at any time of the day. It aids in understanding user experience issues with website designs and navigation, reducing risk at launch and improving end-user acceptance. This platform also facilitates communication with prospective users for gathering insights on product improvement.

Overall, Userlytics has been highly regarded for its user-driven insights contributing to effective digital experiences. It helps solve basic usability issues, identify UX issues, and reduce user friction. Users have successfully utilized Userlytics for user testing and customer research initiatives, finding it to be a helpful tool in incorporating research and testing into their processes.

Affordability: Many users have mentioned that Userlytics is an affordable option compared to other similar tools. Some reviewers have expressed that the pricing of Userlytics is reasonable and provides good value for money.

Responsive customer service: The responsiveness and helpfulness of the customer service team at Userlytics are highly regarded by several users. Customers appreciate the prompt assistance they receive from the support staff when they encounter any issues or need clarification.

Various test options and customization features: Users appreciate the availability of various test options and customization features in Userlytics. Several reviewers have highlighted the ability to tailor their usability studies according to their specific requirements, which adds flexibility and enhances the overall user experience.

Outdated and Confusing User Interface: Some users have expressed concerns about the dated, clunky, and confusing user interface of Userlytics. They believe that a more modern design with better descriptions and intuitive navigation would greatly enhance the user experience.

Issues with Mobile Rendering: Several users have reported difficulties in rendering prototypes on mobile devices during tests, which has negatively impacted the quality of their feedback. This issue has been mentioned by multiple reviewers.

Lack of Robustness in Annotation and Analysis Tools: Users have compared Userlytics' internal annotation and analysis tools to other platforms like Dovetail and found them to be lacking in robustness. The limited capabilities of these tools have been mentioned by several reviewers as an area for improvement.

Users commonly recommend the following actions when using Userlytics:

  1. Make use of the 1-2-1 meetings available. Users highly recommend taking advantage of the 1-2-1 meetings provided by Userlytics. This feature allows users to have direct communication with the support team, making the initial setup of user experience research easier and more efficient.

  2. Conduct a pilot session before launching the full study. Users suggest conducting a pilot session before launching a full study to fine-tune the script and ensure smooth testing. This approach helps users optimize their research process and improve the quality of results.

  3. Utilize the support team effectively. Users recommend contacting Userlytics' support team whenever there are doubts about signing up or designing tests. The support team is praised for being fantastic and responsive, providing friendly assistance throughout the research process.

Additionally, some users highly recommend using Userlytics for various purposes such as testing wireframes, reviewing user activity, and collecting insights. Users also find value in features such as mobile/desktop options, the ability to bring their own users, and live chat support. Overall, users believe that using Userlytics pays for itself in terms of valuable insights gained.

Attribute Ratings


(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Kristina Guzikova, UXC | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As a user experience agency, running user tests is essential. We have numerous clients that hire us to explore what works or what doesn't work for their users. Our research team has been using Userlytics for over 3 years now.
  • Excellent customer service
  • Fast response rate
  • Implementing new features
  • Usability of its platform
  • Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)
It is an excellent resource for user testing, especially when it comes to using the Userlytics user panel. I would love to see them add a recruiting part and communication with potential users, in case we need to bring our own panel.
  • Software that allows us to see a user's screen
  • "Trained" users
  • Metrics
  • Definitely positive, I would say about 30%.
Score 6 out of 10
Vetted Review
Verified User
Userlytics helps me to download the recordings to my device, Highlighting is a useful feature. Mainly it gives unbiased outcomes that help to improve the product significantly. I have the flexibility in detail what participants I intent to use, the filters are really good to get good insights for your design. Overall useful product.
  • Unbiased results
  • Pre user tests
  • Integration with other tools
  • Quick Feedback
  • User interface
  • Mobile support
  • Consolidation of Results
It is well suited for companies which can not afford expensive focus group or even if you are looking for unfiltered opinions, then Userlytics is a great platform.

However, there are better alternates in the market which have a similar price point and can do a lot better. Like User feel etc.
  • Bugs Identification
  • Userflow
  • Heat MAP of focus areas where users are inclined to
  • Definite improvement in the design phase
  • Helps in requirement modification
  • Faster time to market
Userlytics can be a good alternate in terms of price point and has a better integration of apps like invision which helps.
Mobile recording needs to be improved. Nowadays, competitors are way better in terms of functionality comparision.

However getting the right set of users is difficult and Userlytics does that job very well.
Innovation, Transformation, Product Management
QA, Product Management
  • Product Testing
  • Replacing Expensive Focus Groups
  • Quality of Output
  • Using within Design Sprint
  • Product Usability
Get bulk licenses
  • Third-party professional services
Change management was a big part of the implementation and was well-handled
  • Longer Setup Time
Even though it takes time to set up. The work is diligent and out of the quality is great
  • Online training
  • in-person training
Well trained Professionls
Decent but not comprehensive
Very less
Create better setup for clients
No - we have not done any customization to the interface
No - we have not done any custom code
Tablet Support needs to be better
They give their best and also reply to queries immediately
No. To early to buy premium
No feedback post the bug posting
They always give a second chance for users to edit and improve their review. it helps to get better quality overall
integration is a plus point and the new user can easily set up tests
  • Setup
  • Setting Alternate workflows
Delay to get output
  • none
  • no
  • Single Signon
Not important
Time of contract and Lisence Cost and Quantity
  • Quality Output
September 16, 2020


Score 10 out of 10
Vetted Review
Verified User
It's a good way to get a feel for other user interface websites to know how the functionality works as an end user. It gives us ideas of what to do versus what not to do.
  • Testing websites
  • Taking feedback
  • Providing testing opportunities to end users
  • I think they could offer more functionality
  • There could be more variety of tests
  • They could do more wide spectrum of types of websites
It's a great concept and you're awarded for your time when you fit the criteria for a test. It gives you an opportunity to provide feedback.
  • More ideas
  • Better grasp on functionality of website
  • An idea of how the websites work on a phone platform
I have not seen anything close to Userlytics to compare.
I am neutral because I've never had support interaction.
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in.
Sarah O'Donnell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Userlytics to conduct research on our client's websites. This allows us to gain real-life user insights on the UX of a website. It also allows us to gain direct user feedback about websites. We use Userlytics to recruit users, give them a set of tasks on a website and ask for feedback throughout. We receive a video of the site being used by the user with audio feedback.
  • On Userlytics it is easy to set up test and the required tasks.
  • Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
  • You can request to recruit particular people, with options like device, country and the use of prescreening questions.
  • When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
  • The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
  • Userlytics has positively affected our business as we have gained valuable insight for multiple clients about their website.
  • Userlytics has helped by giving us a fast recruitment tool for user research.
We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
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