UserReplay Reviews

2 Ratings
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Score 8.1 out of 100

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Chris Wood | TrustRadius Reviewer
March 30, 2018

User Replay is Great!

Score 9 out of 10
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We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
Great for online businesses who are well established and want to refine their UX/site performance.
Read Chris Wood's full review

UserReplay Scorecard Summary

About UserReplay

UserReplay calls itself a customer experience analytics solution that enables businesses to discover the truth about their customers’ digital experience. It offers replay of customer journeys, as well as sophisticated analytics that identify customer struggles and monetize their impact. The vendor aims to help companies improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.

Aimed at medium to large enterprises with digital channels, UserReplay has the flexibility to be deployed as SaaS or installed software.

Key features include:

  • Visual replay of user journeys
  • Event-based analytics
  • Monetization and conversion analysis
  • Customer experience scoring
  • Form analytics
  • Real-time dashboards and alerts

UserReplay Features

Has featureEvent-based Analytics
Has featureSession Replay
Has featureMonetization and Conversion Analysis
Has featureCustomer Experience Scoring
Has featureForm Analytics
Has featureReal Time Dashboards and Alerts

UserReplay Screenshots

UserReplay Integrations

UserReplay Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

UserReplay Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

UserReplay Support Options

 Free VersionPaid Version
Social Media

UserReplay Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:United States, Canada, Mexico, United Kingdom, France, Germany, Spain, Portugal, Italy, Ireland, Belgium, Denmark, Norway, Sweden, Finland, Switzerland, Austria
Supported Languages: English