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What is UserReplay?

UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.

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What is UserReplay?

UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

UserReplay: Product Demo Video

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Product Details

What is UserReplay?

UserReplay calls itself a customer experience analytics solution that enables businesses to discover the truth about their customers’ digital experience. It offers replay of customer journeys, as well as sophisticated analytics that identify customer struggles and monetize their impact. The vendor aims to help companies improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.

Aimed at medium to large enterprises with digital channels, UserReplay has the flexibility to be deployed as SaaS or installed software.

Key features include:

  • Visual replay of user journeys
  • Event-based analytics
  • Monetization and conversion analysis
  • Customer experience scoring
  • Form analytics
  • Real-time dashboards and alerts

UserReplay Features

  • Supported: Event-based Analytics
  • Supported: Session Replay
  • Supported: Monetization and Conversion Analysis
  • Supported: Customer Experience Scoring
  • Supported: Form Analytics
  • Supported: Real Time Dashboards and Alerts

UserReplay Screenshots

Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.

UserReplay Video

Capture, analyze and monetize your customers' experiences on your website.

UserReplay Integrations

UserReplay Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUnited States, Canada, Mexico, United Kingdom, France, Germany, Spain, Portugal, Italy, Ireland, Belgium, Denmark, Norway, Sweden, Finland, Switzerland, Austria
Supported LanguagesEnglish

UserReplay Customer Size Distribution

Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)50%
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Reviews and Ratings



(1-1 of 1)
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March 30, 2018

User Replay is Great!

Chris Wood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
Great for online businesses who are well established and want to refine their UX/site performance.
  • Confirmed our low basket abandonment
Very well, a similar but different system
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