Usersnap for Customer Feedback

Usersnap for Customer Feedback Reviews

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Ratings and Reviews
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Usersnap is being used through our website support agency as we go through multiple website redesigns throughout 2019 and the beginning of 2020. It helps us provide QA feedback in one centralized location before the site goes live. The agency can manage and tag requests on the backend for prioritization.
  • Centralized feedback on the website.
  • Able to provide the feedback right on top of the website you are QAing with tags and titles and selecting the piece you are talking about.
  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Usersnap is used to gather end-user feedback on our multiple web applications. It's used internally, as well as by our customers to inform us of bugs, new features/suggestions, or general feedback. The main problem Usersnap solves for us is that it helps us centrally organize user feedback, which we couldn't otherwise do unless we developed a system to do that for us. Not only does Usersnap organize feedback, but it also has the ability to connect or 'integrate' into other applications you may be using, like Jira or Pivotal Tracker.
  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
  • Attachments aren't allowed when communicating back to end-users on their feedback. This would be helpful to share screenshots back and forth.
  • It would be useful to not only provide passive communication back with the user but active communication, say, in the form of a live chat-like ability.
Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue.

Usersnap for Customer Feedback Scorecard Summary

What is Usersnap for Customer Feedback?

Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.

Usersnap for Customer Feedback Features

  • Supported: Measure NPS & CSAT scores
  • Supported: Ask dynamic questions and get rich feedback
  • Supported: Sentiment analysis for actionable improvements

Usersnap for Customer Feedback Integrations

Usersnap for Customer Feedback Competitors

Usersnap for Customer Feedback Pricing

Usersnap for Customer Feedback Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo