UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
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UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
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TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
- Tech Details
|Supported Countries||North America, APAC, EMEA|
|Supported Languages||English, French, German|
- Support system
- Intuitive and easy to learn
- Their certification process giving our users industry wide recognition
- Not really with usertesting but there are opportunities with their integrations w/Figma
- Effective panel recruitment
- Quick, informative, & friendly customer service
- Smooth unmoderated usability testing
- Highlight reel creation
- Straightforward test creation
- Card sorting feature
- Ability to re-launch tests myself that aren't picking up participants as quickly as I'd like
-Unmoderated usability testing
Less appropriate for:
- Ease of use to set up tests
- Time stamping transcriptions
- Connecting the correct participants based off screener
- Updates sent to email once a test is completed
- The word cloud function isn't very accurate.
- Personally, I wish participants didn't have to open a Figma prototype link in a separate tab. I wish it could stay in UserTesting so they don't have to hop between tabs.
- Having certain filters set to default sometimes slip by me. I wish those had no default and were required so I can be sure to not skip over it.
- Setting up usability tests
- Using better AI for transcription
- Sometimes it's buggy when setting up a test
- It doesn't really work as a repository
- Finding niche audiences
- Ability to collaborate with other UX teammates or product partners
- Quickly getting insights
- Expanding their panel of healthcare users and customers
- Better validation that users are who they say they are
- More accurate and helpful sentiment analysis on sessions
- easy setup of ux testing
- recording of videos
- Testers quality has degraded over time and they could benefit from acquiring more motivated testers
- Make it easier to distribute mobile app builds
- Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team
- Video Consumer
- Usability Test
- Unmoderated Interviews
- Recruitment Network Base
- Capability to launch studies on both mobile and desktop
- Customer service
- Broader offering of of types of questions and response types. Current selection is just to limited.
- Unmonitored tests being broken down into steps
- Screener questions
- Templates to be able to quickly create similar tests
- Highlight reels
- More types of questions for unmonitored test (add stack ranking question type)
- Providing user averages for data questions (ranking scale)
- Returns feedback/data back real quick from customers
- Provides easy to use analysis tools within the platform to analyze data
- Feedback can easily be shared with people in and outside the organization.
- They could make it easier to know how well a screener will succeed
- They could allow more robust card sorting capabilities
- They could allow for a research repository within the tool
- Available Tester Pool
- Ease of Use
- Speed to market
- Coordination/ease of use for private testers
- Ability to establish micro tests/segments
- Non-licensed viewing of results
- I particularly like the note taking feature, that you're able to export the notes and has time stamps for the notes.
- I like that it is relatively fast to recruit users.
- It is pretty simple to set up a user test: the tasks.
- The UI ironically is a bit difficult to use. Sometimes its difficult to navigate around.
- The tagging feature could be really useful, but it doesn't allow you to create tags for projects (only tags that go across all of your projects) so it makes it difficult to use.
- Creating reels could also be better. Similarly it isn't by project so it can be tedious to create them because you have to look through so many clips.
- It doesn't allow you to collaboratively take notes in a live session. It would be really useful to be able to use it like an observation room and have participants take notes that are time stamped.
- Customer service
- Ontime payments
- Easy to use studies
- Software for recording
- Not allowing the customer to create their own study
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
- Taking notes with video clips. I can take notes while I am watching a session and I can create clips of UX issues or bugs occurring. This really helps when I share them with other teams.
- Exporting all your notes. I analyze all usability tests by exporting my notes from UserTesting. I wish I could bulk export multiple tests though.
- Setting up demographics. This helps me reach out to users who are similar to our audience.
- Setting up screeners. Some studies require specific audiences (using a specific tool etc.), by setting screeners I can make sure I reached the correct audience.
- Bulk exporting multiple tests.
- I believe some contributors are lying on their demographic info. Sometimes when I try to reach native English speakers or another language, I come across users who are not native speakers even though I set up demographics accordingly.
- Observing how people react to experiences
- Hearing the emphasis in feelings from interactions
- Getting quotes from customers to make the case for changes
- Using the survey to pull out thought, desires, and ideas from customers
- Pulling the data together for presentations is rough and time consuming. I suggest that user testing perform testing on how we use the tool to organize the research to present to leaders so that additional tool to support this can be made available in the tool.
- Custom network is clunky and difficult to use. It is not easy to get our customers and target market to sign up. I have to hand-hold them. Sometimes they don’t get the email to sign up. I would like to enter what I already know about them (profiles) into the tool myself and then send the invite for the test.
- Would like to be able to search all past research on topics through the transcript rather than rely on just my notes.
- unmoderated or remote product testing
- high quality participants that give strong and detailed insights
- quick insights
- large and diverse recruitment pool
- qualitative research analyzing tools could be better
- cost is very high
- easier collaboration with other team member
- Speed to insight
- Confidence in design
- Further integration with other design tools
- Creating clips and highlight reels of recorded interviews--these really help you "land" the research findings with stakeholders.
- Capturing a blend of qual and quant in unmoderated interviews. They've been continuously improving the quality of visuals, so it can sometimes be a simple drag and drop into a report!
- The technical and account support teams are second to none. Response times and even resolution of issues is usually same day.
- They've come in to do product onboarding and trainings for our teams which allows our research team to keep driving research while expanding what our "people who sometimes do research" are able to take on.
- Need additional data visualizations for card sorts.
- Customize scales (5 pt vs 7 pt) for built in likert scale questions and customized responses for success question.
- Easy to setup a study
- Getting quick responses
- Great education resources
- Integrated Click Test
- combine 2 5-seconds test
- better visuals for the Tree Test
Conduct exploratory research to learn what potential users will need or how to improve a current product
Conduct usability studies and short studied to test certain design ideas and prototypes before commiting to the idea
- Detailed screener
- Audio only option
- Easy interface to find the responses to a project
- I've noticed quite a few folks know how to get past the screener. I'd like more of these people not to be able to do that.
- The instructions can be a bit clearer. Maybe linking the UT resources to the feature.
User Testing is not so great for:
Niche user types
- Usability Testing
- Quick Tests
- Getting quick feedback
- Pricing structure
- Oversight for more junior team members
- Seat-based structure
With that said, I do not believe UserTesting and any qualitative research should be used solely for validation. It is important to think about sample size and confidence quality. It's not really appropriate for message testing. It also can't present multiple concepts in a randomized order, so I might defer to using a different tool if you're in that stage of design.
- Quick feedback.
- Participants recruitment.
- Customer support.
- Recruiting the right participants (often some do not speak throughout the test).
- Some templates are not customizable.
- Matches you with potential users that are relevant to your customer base
- Allows you set up a very detailed process to get amazing feedback on your site
- Provides video reviews from users so you can easily walk through their process
- Improving the live walkthrough feature if users can review in real-time via live streaming
Here is my big problem with the software - it is prohibitively expensive for small businesses. They used to offer a one-off free test that would give me a rough idea of where to start, and then it was a more affordable pricing structure if you only wanted one or two tests. Now the only option is an expensive monthly payment, in the hundreds of dollars. To be fair, virtually all other companies are the same - but it is not affordable at all for smaller businesses.
- Great ability to target audience.
- Great flexibility of questions to ask.
- Options for smaller business.