TrustRadius
UserResting ReviewCurrently, we have 5 User Experience Researchers at CareerBuilder that utilize User Testing for unmoderated product testing. There have been situations where we have placed links for Optimal Sort and Heat Mapping through tests. This is an integral part of our process specifically because we only have a few researchers on our team, and a lot of products to support. So the functionality of usertesting allows us to do more work, that takes us less time to analyze!,Clipping! We love taking clips out of the video segments and showing our product owners what the users are saying. Organizing tests. The fact that I can save sceener questions is amazing, as well creating a number of different tasks. The data provided back to us is also organized in a very neat and clean way in excel which is very helpful in cutting time. Taking the participants words and putting them into text is a spectacular new innovation that is also helpful for our team.,PDFs. We would love the availability to test PDF files. Easier functionality for A/B testing; I feel like most the time I do the testing participants get confused.,9,ROI is great, specifically because it has helped our UXR team increase the speed of getting our feedback. Taking the time to recruit down to 0 instead of 2 weeks. Negative Impact: Sometimes the users aren't CareerBuilder users even though we screen for that... how can we stop participants from lying... ? Quicker, easier, faster feedback. Isn't that what everyone wants? It's a great tool for any large or small team to get both positive and negative feedback. When we get good users, it's incredibly helpful!,Opimal Sort,HipChat, Zoom, Adobe Illustrator CC, EvernoteUserTesting gives the qualitative feedback you need to understand your data.We use UserTesting for adding to our quantitative research with qualitative feedback from customers and people who may use our tool around the world. We test out new user flows and landing pages, and ask users to review in depth how they might navigate and explore and use the features we're proposing to them.,Incredibly fast turn around. There are so many qualified testers out there that if you post a test in the evening, you'll wake up to 5 quality reviews from users who fit your exact demographic. The UI for creating the tests is easy and copying existing tests is easy. Watching and taking notes on the tests is great.,The flow for creating tests with the drop boxes can be confusing. Grouping and putting tests into folders isn't made possible.,9,It gives us great additional insights to back up the data we get from our database. Understand why people do things or think them is really important. It has a direct impact on our conversion, which as a direct impact on our revenue. We use UserTesting to improve our homepage for conversion, and a small positive change from UserTesting feedback can lead to huge revenue growth down the line.,,Looker, Hotjar, Mixpanel, Ahrefs Site ExplorerUsertesting.com is a great toolWe are primarily using it for our consumer facing digital platforms,It's very fast. I'm completing 5-10 interviews within 24 hours or less It's easy to create videos from the interviews to tell a story You can easily test mobile apps and prototypes as well as live sites,We've been on a credits-based contract and will be moving to unlimited testing but can only run 2 tests at a time. Just hope that works well,10,Don't have hard numbers to share but I would say it's definitely prevented us from deploying some what would otherwise have been very poor experiences,user zoom,QualtricsUserTesting is great!We currently have no real feedback from Users for our social media publisher software other than support tickets. I used it to prove the need for more user research and specifically usability testing. It's just me, and I'm using UT to address how our new features and flows function "In the Wild.",Cheap: For 50 dollars you get real insight into how people use your product instead of guesswork. They make it easy to get real results without having to write your own questions It's great for validating assumptions,The UI for registering the test is a bit overwhelming—there's side bars, tables, top navigation, etc.,10,The results form user testing showed that a toolbar approach was too difficult for our user base and lead to an overall way simpler and better user experience for our users.,,BalsamiqUserTesting.com is great for functionality usability testingThe UX department uses UserTesting.com to see how users react to prototypes, as well as conducting interviews and filling out surveys.,It's really easy to annotate videos. They have a great pool to recruit from. I never have to wait more than a few hours to get results to tests. Their customer service is great. We have a designated project manager to our account that is very helpful.,The users are a self selected group of "professional testers," so they're not always the best surrogate for the general population or target audience.,7,It's great for combating "design by committee." UserTesting data helps my team provide proof of why we decided on a specific design.
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UserTesting
20 Ratings
Score 8.2 out of 101
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UserTesting Reviews

UserTesting
20 Ratings
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Score 8.2 out of 101
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Reviews (1-6 of 6)

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Nicole Nagy profile photo
February 28, 2018

UserTesting: "UserResting Review"

Nicole Nagy
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently, we have 5 User Experience Researchers at CareerBuilder that utilize User Testing for unmoderated product testing. There have been situations where we have placed links for Optimal Sort and Heat Mapping through tests. This is an integral part of our process specifically because we only have a few researchers on our team, and a lot of products to support. So the functionality of usertesting allows us to do more work, that takes us less time to analyze!
  • Clipping! We love taking clips out of the video segments and showing our product owners what the users are saying.
  • Organizing tests. The fact that I can save sceener questions is amazing, as well creating a number of different tasks. The data provided back to us is also organized in a very neat and clean way in excel which is very helpful in cutting time.
  • Taking the participants words and putting them into text is a spectacular new innovation that is also helpful for our team.
  • PDFs. We would love the availability to test PDF files.
  • Easier functionality for A/B testing; I feel like most the time I do the testing participants get confused.
If you're trying to get quick feedback on a product or site, Usertesting is absolutely the way to go. Most the time UXR is looked at as a bottleneck at certain companies and with usertesting we've increased our speed to getting feedback down to under two weeks on specific projects. Product owners love it, and it makes our team happy!
Read Nicole Nagy's full review
Tom Davies profile photo
September 19, 2017

Review: "UserTesting gives the qualitative feedback you need to understand your data."

Tom Davies
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use UserTesting for adding to our quantitative research with qualitative feedback from customers and people who may use our tool around the world. We test out new user flows and landing pages, and ask users to review in depth how they might navigate and explore and use the features we're proposing to them.
  • Incredibly fast turn around. There are so many qualified testers out there that if you post a test in the evening, you'll wake up to 5 quality reviews from users who fit your exact demographic.
  • The UI for creating the tests is easy and copying existing tests is easy.
  • Watching and taking notes on the tests is great.
  • The flow for creating tests with the drop boxes can be confusing.
  • Grouping and putting tests into folders isn't made possible.
If you have a workflow in your mobile app or desktop, UserTesting is an excellent way to see how potential users understand and navigate your service.
Read Tom Davies's full review
Angie Amon profile photo
September 01, 2017

User Review: "Usertesting.com is a great tool"

Angie Amon
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are primarily using it for our consumer facing digital platforms
  • It's very fast. I'm completing 5-10 interviews within 24 hours or less
  • It's easy to create videos from the interviews to tell a story
  • You can easily test mobile apps and prototypes as well as live sites
  • We've been on a credits-based contract and will be moving to unlimited testing but can only run 2 tests at a time. Just hope that works well
It's great for quick usability issues where you can easily set up and explain scenarios. It's best for relatively simple interactions. It's less helpful for more complex or multi faceted interactions. Because the core use case is unmoderated testing, if a user gets stuck or doesn't follow directions, you can't help them and sometimes the session is useless. User testing.com will replace the user but you can't get that time back.
Read Angie Amon's full review
Charles A. Walsh profile photo
April 11, 2017

User Review: "UserTesting is great!"

Charles A. Walsh
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently have no real feedback from Users for our social media publisher software other than support tickets. I used it to prove the need for more user research and specifically usability testing. It's just me, and I'm using UT to address how our new features and flows function "In the Wild."
  • Cheap: For 50 dollars you get real insight into how people use your product instead of guesswork.
  • They make it easy to get real results without having to write your own questions
  • It's great for validating assumptions
  • The UI for registering the test is a bit overwhelming—there's side bars, tables, top navigation, etc.
Testing prototypes, MVPs, getting feedback on your user flows/experience, etc.

As a tester, you get to pick your audience down to specifics so the tests aren't just for play, but give real world use and experience to your product, service, or app. I suggest using it to test assumptions for anyone starting out with early phase software.
Read Charles A. Walsh's full review
No photo available
April 05, 2017

Review: "UserTesting.com is great for functionality usability testing"

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source
The UX department uses UserTesting.com to see how users react to prototypes, as well as conducting interviews and filling out surveys.
  • It's really easy to annotate videos.
  • They have a great pool to recruit from. I never have to wait more than a few hours to get results to tests.
  • Their customer service is great. We have a designated project manager to our account that is very helpful.
  • The users are a self selected group of "professional testers," so they're not always the best surrogate for the general population or target audience.
UserTesting.com is great for testing new functionality for usability. It's not the best for getting insight from a specific target audience. It's not ideal for getting emotional response where you need to gauge something like that.
Read this authenticated review
Jim Hostetler profile photo
July 25, 2014

Review: "Real Users, Real Results, with UserTesting"

Jim Hostetler
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our E-commerce group uses UserTesting to put live and prototype experiences in front of our users. These experiences come from both our site and from others in similar industries. We use their panel of users and put them on tasks ranging from simple 5-seconds tests, all the way through completing MOST of a transaction with our website. UserTesting helps us to validate concepts, test for usability, and learn more about general users who haven't necessarily been exposed to our business previously and have a fresh perspective.
  • UserTesting's panel of users comes from a wide variety of backgrounds and levels of internet experience. This helps to get a diverse set of users in front of your product before you put it out to the general population.
  • UserTesting has a simple set up process. This allows people from all different disciplines to set up and run user tests. Given this, we're able to look at business challenges from a variety of angles and allow many different types of business units answer their own unique questions.
  • UserTesting has awesome service and makes sure that we get what we ask for. Sometimes there are technical challenges with using an online product (both on our end and theirs), especially one that requires users to record their screen and voice. When these problems arise, UserTesting is great about working to resolve them and providing credit to give it another shot.
  • While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
  • For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
  • There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.
UserTesting allows you to put your concepts, mock ups, wireframes, prototypes or live code in front of users for unmoderated feedback. This is great if you have either questions so specific that you can ask direct questions to answer them, or so broad that you only need general information. For the middle ground where you want to get some broad information with the ability to drill down in response to what users encounter, UserTesting's unmoderated platform falls short and can show you HOW people use things but often misses the details of why.
Read Jim Hostetler's full review

UserTesting Scorecard Summary

Likelihood to Recommend (20)
8.2
Likelihood to Renew (1)
10.0

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