UserTesting

Well-suited scenarios for using UserTesting include running comparative user tests between two designs, products experiences, running surveys, asking users to perform a specific task, and then observing how they do it to draw out insights on how to make it simpler and easy. Probably UserTesting is not best suited for doing moderated users test, and running user tests with your own users also one needs to check how many user testers are available in their desired cohort which they want to target.

We haven't really gotten in touch with the UserTesting support team that frequently. There have been no major issues that might have blocked our day-to-day work involving UserTesting. There is a flag option to report user tests that were not properly performed which we use when required which I think saves us from going back to their support for trivial issues.

User Testing is quite easy to use and operate. The learning curve is smooth and not at all smooth which we have experienced with a lot of new folks joining the team. While the team has easily adopted the system, they have also realised the power of the system and they are running a lot of user tests to validate their ideas which gives a lot of confidence to the product team overall.

When running a test on the first impression of a product then user testing has been beneficial, if a product is not right from the first stage then there is more that is going to need to be changed. Having customer feedback at the start can also help to move the product forward and shape the next stage.

The guides that are on the website have been good to refer to if something comes up that I am not sure of. The ability to have access to power sessions with other researchers that you can book have also been benefical.

It is a product that is easy to use and fulfls it's aims.

I've used UserTesting to test for and against situations. I've used it to prove why we should kill off a feature, and to support how our IA should be organized. I've used it for discovery, and seeing how users prefer to shop. When testing prototypes, I would love to see a better, or more easier, solution for InVision, and prototyping.

Because of the online community, the university, and the number of other support channels, UserTesting has really made getting help easy and accessible. I, personally, have not reached out to the support team, but other team members have and they've been pleased with the help they have received.

There can be a bit of a learning curve, and it can be difficult to "dive in" but overall, the tool is incredibly easy to use, and very self-explanatory. I do provide support for my team mates that are not yet comfortable with running tests, or analyzing results.

The application is well suited for scenarios in which qualitative feedback is needed quickly. It allows teams to target specific demographic populations that further increase the likelihood of getting relevant feedback. In creating a cohort of panelists, there are robust features that enable companies to narrow audience segments by age range, industry, salary range, regions of the country, etc.. UserTesting even allows for the ability to build your own customized groups. One of the challenges and a potential area of growth could be making it easier to find niche audiences. For example, we needed to test C-suite executives within financial institutions. We ended up relying more on our relationships with these folks when it came to getting the data we needed.

UserTesting support was some of the best I've experienced in the industry. In addition to their in-line help (which was top-notch), they have UserTesting University, which is a community of like-minded corporations and individuals learning and sharing their experiences. The content included webinars, articles, and a variety of user-generated topics.

It was a little confusing at first, but once you get the hang of it, it becomes second nature. In fact, the more tests you run, the more confident you get with the system, creating a virtuous cycle in which your testing gets better while your efficiency improves. I had no problems training my staff and colleagues on how to use the tool. Even non-designers were able to use it with ease eventually.

Asking users how they feel and what they think is a vital part of ANY product development. UserTesting has upgraded our team from Google Spreadsheets and Zoom calls to complete remote validation that if set up properly can deliver invaluable insights to any team within minutes.

They are the top of their game when it comes to timely responses. We feel heard at UserTesting.com

Incredibly intuitive and easy to use.

I would highly recommend it for unmoderated usability testing. If you need to test your product with a broad audience, UserTesting will be able to recruit users in less than a day, and you will have your results in quickly. Moreover, the breakdown tools UserTesing provides really help with analyzing the data and breaking it into digestible chunks.

UserTesting's account managers and support team are one of the best out there. Their response time is quick, and they know how to answer any questions you'd have. Moreover, their support team goes beyond supporting you with technical knowledge about how to use their tools, but they also offer support in terms of user research and tips about how to set up your studies.

Overall, it is pretty easy to use UserTesting. It is very intuitive, and I did not encounter any issues while working with the tool. Some aspects of the platform could be confusing at times, but that is to be expected with such platforms. The learning curve is not that steep, and it is relatively easy and quick to go from an absolute beginner to someone who knows enough to be dangerous.

It is the bread and butter of my UX research practice! It is consistently a high-quality source of participants, I'm able to draft up and launch tests super quickly, and results come in very fast. The video player has a lot of great functionality, and I absolutely love making clips and sharing them via hyperlinks with people in my org to help grow empathy for our customers. I have had the most success with the tool for screen-recorded web or app tasks, as well as mobile ethnography where users show me around their space (at home). This tool is not as well suited for longitudinal/out in the wild ethnography (needing users to complete multiple tasks over the course of a time period) or be out somewhere in the world, like at a mall. I personally don't use it much for standard IDIs, but it could easily be used as your go-to for one-on-one interviews without task-based or screen recording components.

I would have given it a 10 two years ago, but unfortunately, it feels like it's gone down a lot over the past year. I used to reach a real person right away every time I clicked help, but now it takes me to a bot. I also feel like I don't get the personalized account service that I used to - we used to have dedicated customer success people that knew our account inside and out (our challenges/struggles, past projects, plans for the future, etc.). Now we are being pushed towards a more general support pool, and I don't trust that anyone is really paying much attention to our account except when it comes time for renewal.

I run into bugs every now and then and find issues with a few of the UI/layout choices when it comes to the workspaces/dashboards. But all in all, I'm easily able to do what I need to do (even if it does take workarounds sometimes.)

Great for any team that does usability testing or interviews. The platform allows you to conduct these types of tests quickly and efficiently allowing your team to get more done in a shorter amount of time. The quality of the users is also great. The few times that I got less than desirable responses, those instances were handled well.

I have had to contact support a few times and always received a response very quickly that completely answered my question. I haven't had any issues when dealing with support.

The platform is very easy to figure out, especially if you have had some type of experience with another survey platform. There are also tons of help documents and a great online community if you want more tips, tricks, or education on the product. There are some specific settings that it just takes some time to figure out what works best for your needs but that was easy to do.

UserTesting is essential for testing the user experience of wireframes, landing pages, web journeys, marketing messaging, and more. We've found that it is an integral part of our launch process for products. While UserTesting provides the "why" behind the demonstrated behavior of users, it should also be coupled with quantitative analysis, such as Qualtrics, for a broader scope.

Join the CommUnity! UserTesting provides plentiful onboarding materials that include support for getting started with the platform, best practices for testing the user experience and building questions, plus the CommUnity provides access to other professionals implementing UserTesting to ask questions, share tests for feedback, and learn more about how UX is implemented across industries. It's phenomenal.

The UI of UserTesting is intuitive and well organized. The platform is easy to navigate around, and help is at the press of a button should you need it. If you are a tester, you'll actually see that UserTesting utilizes its own platform to test the user interface of its product to ensure clarity and ease of use.

I'd definitely recommend the platform, especially with the addition of video and audio recordings it greatly helps you get a much better insight on how potential customer reacts to a design or user experience before you want to implement and roll it out into a website or application production environment.

Support is pretty responsive via a chat or email. The knowledge base on the website is pretty straightforward. I didn't really have a big challenge when using the platform initially. There is no learning curve per se, you choose what user testing you want, select your audience, choose the payment and off you go.

Again, the interface was as easy and simple as it can be. Once you are registered, it's as easy as 1-2-3, nothing much to learn really. You will have some guided steps when you set up your first user test, the rest of the steps are literally just clicking Next and going to the next step. The second time you run a test is even easier.

The cost seems high, but if you have a UX process that includes getting customer feedback on every product or service feature you're creating, the cost really evens out compared to doing your own recruiting.

Support has been good in the past but we had an issue with timeliness in a recent issue.

The platform itself is large and can get confusing to find things when you have a lot of tests, but setting up tests and getting video clips is really quite easy.

UserTesting is well-suited for quick usability tests (moderated or unmoderated), particularly if they're lo-fi. These include preference tests, first click tests, and anything that is discussion-based and not overly asset-heavy. However, UserTesting gets buggy when tests are complicated (launching several prototypes or files) or contain a longer script. There are also frequent no-shows for the interviews.

Support is generally helpful and quick to respond. I like the chat function as it does square away most simple questions and issues. However, when a test gets put "on hold" due to a tester issue, there is no way to report why that test is on hold. The tester provides detail but cannot show a screenshot or other assets, making it based solely on their description. This is usually not enough information to go by. We are also then dependent on UT to restart the test and are unaware of their timeline.

The test creation usability is intuitive. I particularly like the ability to save templates or recommend likert scales. However, the many bugs of UserTesting bring the score down, such as when the Metrics page won't load.

UserTesting is a great resource for collecting user data on a variety of different mediums. We love how quickly we can run tests and get feedback from users that fit our demographics. We are very fortunate to use it as a OneWorld recipient, but I have heard from others that it can get pricey for companies that are not nonprofits.

Our UserTesting.com representative meets with us monthly to inform us of new features and gives us an opportunity to ask questions. Also, if we ever have an issue running a test, customer support is very quick to help us resolve this issue via email, whether it's re-running a test or getting refunded on a test that we did not get valid feedback on.

UserTesting.com is extremely user-friendly to navigate around the platform. It's easy to find templates, re-order test questions, or find resources on the university for how to run tests or great questions to ask. It's also simple to narrow down demographic filters and save templates for questions, demographics, or testing groups.

UserTesting is a magical tool for the product managers for testing their prototypes and features, the user pool at UserTesting is trustworthy and the results obtained add value to decision making. The responses are real quick and the ability to find a pool that very well suits your criteria of demographics is a big plus. Have used other user testing tools, but I find UserTesting the most useful as of today.

UserTesting has a good marketing team that really follows up on each and every test, which is really good. The responses received from the test conducted via this platform has made us take several important decisions related to UI and UX changes which has helped us to grow. It is really easy to set up a test here too.

Usability of UserTesting is really super easy and convenient, super simple to set up a test, not just that, the users performing the task, for them also the usability seems to be pretty easy and noncomplicated. From user pool perspective, displaying the task at one corner would be really good.

It's great for general testing, but can be difficult to find some very specific audiences although this is more a reflection of the audience size. UserTesting has the largest available panel as far as we're aware.

Sometimes slow to respond with certain account queries.

Overall it's fairly easy to use, but given it's a user testing platform I do think it should be better. There are a few quirks.

Best suited for designers who are testing out a service or product and need feedback as soon as possible[.]

This company is going to keep growing, the more and more companies shift towards product development.

I've had no issues using the actual service.

It's great for fast, quick, and efficient testing of general users. It may be less appropriate if you wanted to test a specific audience. For example, if my company wanted to test internally with specific teams, it'd be easier to organize an interview without having to send them a UserTesting link.

I personally have not reached out for support from UserTesting. There have been times where videos were corrupted and my colleague has talked to support and got it resolved fairly quickly. However with my particular company, we have firewalls that restrict some site features so the online chat usually doesn't work with us.

It takes some time to be onboarded and familiar with UserTesting. But overall, there is a convenient knowledge base for when I need to look up how to do something. But once you get in the routine of creating and reviewing tests, the overall usability is pretty good and easy to understand.

Appropriate: UserTesting is probably the best thing on the market at what it does. It's perfectly suited to any remote testing scenario (with your own participants or their panel), particularly at short notice.

Less appropriate: Have a bit of a think about your target audience. Are they well represented by the people available via this panel? Also consider whether their personal devices will be up to the task of running browser-intensive apps and whether they're ready for sharing video.

I've been both pleasantly and unpleasantly surprised by UserTesting.

• Participant end: I think it's fair to say that UserTesting is really as simple a product as is on the market for this purpose. It's still hard for some participants but (other than just dropping straight to Google Meet with no bells and whistles), it does the job, and seems to be familiar to most people.
• Professional end: UserTesting UI feels like it needs a bit more user testing. I'm only a fairly casual user (maybe ten sessions in three months) and I've found a few UI bugs, plenty of eccentricity/quirky design choices, and some of these significantly detract from the real-time use of the product.

It is a great tool for unmoderated testing. It makes it easy and fast to obtain user feedback on prototypes and live products across devices. Some of the testers are there for the money only and rush through the tasks without much elaboration. The live conversation features could also be improved.

Any time I had an issue and reached out to support they were very responsive and helpful. You may either issue a ticket or send an email, then you will get contacted via email or phone call to make sure the problem has been solved. We can also reach out to our assigned account manager for advice and new requirements.

Most of the platform is very intuitive to use, however, there are specific sections that should be improved. Reporting is definitely one that could be made more relevant by allowing further customization of the summary report and exports. The organization of past studies could also be made easier. Live conversations often give problems to end-users to join because they cannot find the link and ask for it - but the facilitator cannot provide it from her end.

[UserTesting is] really great for usability testing when you have a somewhat functional prototype but I find it less useful when I have what are essentially just detailed sketches. When I have open unanswered questions about what I am building I always throw them in as its an easy way to gather a lot of opinions quickly.

Very responsive! When I had an issue (which was some glitch, no one's fault and never happened again) the team went above and beyond to help me troubleshoot.

Overall [UserTesting] is really good - but I don't love how the folders work - we have a lot of users and a lot of tests and while I can easily go into my folders I would love the ability to see which folder each test is in when I am on the "all folders" view.

Great for learning how easy (or hard) a new feature on a mobile app or mobile web page is. Also, gut checks on final designs before they are launched. Since responses are garnered so quickly, lead time is minimal.

Haven't had a situation where UserTesting was less appropriate yet.

Quick responses via both email and chat. Our rep is super attentive and sets up quarterly meetings to check in on if we are meeting our goals and just find out if we having any case studies to share. Whenever there is an issue and the chatbox is used, the reps are quick to respond and super friendly and resolve the issues 100% of the time

Pretty easy to use, sometimes when the platform is updated with more features there is a bit of a learning curve. Overall you can use the support/help pages and training guides to answer any questions.

It is a very good tool for our needs, but there are many shortcomings - the UI is bad; product often lags; it is counterintuitive while creating tests; they change plans and the features included often - so you sometimes lose what you previously paid for; their model for tests is bad - you can only recruit 10 ppl per test, which is a small number.

They are quite good in handling bad participants - substitution is easy. Overall, I didn't have many chances to contact their support.
The product, even though it's sometimes bad in execution, is quite easy to use and get used to.
I would love to write more on this topic, but that sums it up.

Their product team is focused on adding features, but what they should focus on is execution of the UI, user-flows, addressing usability issues, and following UX standards (especially in screener/test creator).
The product is usable, but it is a drag most of the time.

Also, their statistics module from research is unusable - I would love them to follow what SurveyMonkey does in their statistics module.

User Testing is great for marketing and brand teams, product managers, product designers, and even developers. It can be used by any industry, but especially companies which struggle to get in front of their end-users, whether due to budget or time constraints. With minimal training, any employee can utilize the tool for insights.

UserTesting has a great chat feature I've used regularly to help with account and test questions. Our customer support manager has also been proactive about reaching out to our team and seeing areas in which the tool can be improved for our team.

UserTesting has made many enhancements to impact their usability, but there are aspects of test creation that could be improved. It can be hard to organize and edit questions in longer studies, and the drag-and-drop building feature isn't as ideal. Otherwise, the tool works as expected and helps expedite the building of tests.

Very well suited for quick, unmoderated testing. Generally very good for usability work; not as great for exploratory work since it requires some different things and often, our own participants.

When I requested help to better understand UserTesting, I was given access to a researcher. I am a researcher, so that didn't help much because I was asking about the functionality, not methodology assistance. It was fine enough but requires that you learn on your own.

UserTesting is good for small qualitative studies to get insights about how participants perform a task and get feedback on our products. It has helped us to see the strengths and weaknesses of our designs and user journeys. It's not so good for larger quantitative studies where we need to get feedback from a larger number of views. Another area is the ability to run across age groups to see if there are differences in how tasks are done or if views differ by age. It would be good to have an easier way to manage this, as currently we set up individual tests per age group.

We don't always get resolutions that solve the problem and the time to respond could be better.

Good usability; we continue to see improvements in the simplified templates. There is a small learning curve to understand how to set up a test for the first time, but there are enough articles and help that you can use to do it. You do need to understand the principles of user research in order to use the tool effectively, so it might help to have links to training (UserTesting University) and other sources.