TrustRadius
UserTestingUserResting Review2018-02-28T22:53:47.014ZCurrently, we have 5 User Experience Researchers at CareerBuilder that utilize User Testing for unmoderated product testing. There have been situations where we have placed links for Optimal Sort and Heat Mapping through tests. This is an integral part of our process specifically because we only have a few researchers on our team, and a lot of products to support. So the functionality of usertesting allows us to do more work, that takes us less time to analyze!,Clipping! We love taking clips out of the video segments and showing our product owners what the users are saying.
Organizing tests. The fact that I can save sceener questions is amazing, as well creating a number of different tasks. The data provided back to us is also organized in a very neat and clean way in excel which is very helpful in cutting time.
Taking the participants words and putting them into text is a spectacular new innovation that is also helpful for our team.,PDFs. We would love the availability to test PDF files.
Easier functionality for A/B testing; I feel like most the time I do the testing participants get confused.,9,ROI is great, specifically because it has helped our UXR team increase the speed of getting our feedback. Taking the time to recruit down to 0 instead of 2 weeks.
Negative Impact: Sometimes the users aren't CareerBuilder users even though we screen for that... how can we stop participants from lying... ?
Quicker, easier, faster feedback. Isn't that what everyone wants? It's a great tool for any large or small team to get both positive and negative feedback. When we get good users, it's incredibly helpful!,Opimal Sort,HipChat, Zoom, Adobe Illustrator CC, EvernoteNicole NagyUserTesting gives the qualitative feedback you need to understand your data.2017-09-19T17:49:22.354ZWe use UserTesting for adding to our quantitative research with qualitative feedback from customers and people who may use our tool around the world. We test out new user flows and landing pages, and ask users to review in depth how they might navigate and explore and use the features we're proposing to them.,Incredibly fast turn around. There are so many qualified testers out there that if you post a test in the evening, you'll wake up to 5 quality reviews from users who fit your exact demographic.
The UI for creating the tests is easy and copying existing tests is easy.
Watching and taking notes on the tests is great.,The flow for creating tests with the drop boxes can be confusing.
Grouping and putting tests into folders isn't made possible.,9,It gives us great additional insights to back up the data we get from our database. Understand why people do things or think them is really important.
It has a direct impact on our conversion, which as a direct impact on our revenue. We use UserTesting to improve our homepage for conversion, and a small positive change from UserTesting feedback can lead to huge revenue growth down the line.,,Looker, Hotjar, Mixpanel, Ahrefs Site ExplorerTom DaviesUsertesting.com is a great tool2017-09-01T21:32:29.375ZWe are primarily using it for our consumer facing digital platforms,It's very fast. I'm completing 5-10 interviews within 24 hours or less
It's easy to create videos from the interviews to tell a story
You can easily test mobile apps and prototypes as well as live sites,We've been on a credits-based contract and will be moving to unlimited testing but can only run 2 tests at a time. Just hope that works well,10,Don't have hard numbers to share but I would say it's definitely prevented us from deploying some what would otherwise have been very poor experiences,user zoom,QualtricsAngie AmonUserTesting is great!2017-04-11T20:10:35.760ZWe currently have no real feedback from Users for our social media publisher software other than support tickets. I used it to prove the need for more user research and specifically usability testing. It's just me, and I'm using UT to address how our new features and flows function "In the Wild.",Cheap: For 50 dollars you get real insight into how people use your product instead of guesswork.
They make it easy to get real results without having to write your own questions
It's great for validating assumptions,The UI for registering the test is a bit overwhelming—there's side bars, tables, top navigation, etc.,10,The results form user testing showed that a toolbar approach was too difficult for our user base and lead to an overall way simpler and better user experience for our users.,,BalsamiqCharles A. WalshUserTesting.com is great for functionality usability testing2017-04-05T20:09:18.513ZThe UX department uses UserTesting.com to see how users react to prototypes, as well as conducting interviews and filling out surveys.,It's really easy to annotate videos.
They have a great pool to recruit from. I never have to wait more than a few hours to get results to tests.
Their customer service is great. We have a designated project manager to our account that is very helpful.,The users are a self selected group of "professional testers," so they're not always the best surrogate for the general population or target audience.,7,It's great for combating "design by committee." UserTesting data helps my team provide proof of why we decided on a specific design.Verified User
Unspecified
UserTesting
18 Ratings
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