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UserTestingIf you're doing qualitative research, you need UserTesting!2019-10-02T17:27:14.881ZIn marketing, we utilize UserTesting to better understand our prospective students and their needs, as well as understand how different concepts, designs and messages might appeal to them.,Qualitative data from our target audience
The "why" behind users' actions
Deep insights into our customers' mindset,Onboarding is hard without a qualitative background,10,UserTesting has helped us understand how customers interact with our site, and what barriers they face. This has helped improve the UX of various aspects of the site.
UserTesting has helped us understand how certain concepts or ideas or perceived by people in our target audience, and discover ways to more effective reach them.,8,ObservePoint, Adobe Analytics, HotjarVerified UserUserResting Review2018-02-28T22:53:47.014ZCurrently, we have 5 User Experience Researchers at CareerBuilder that utilize User Testing for unmoderated product testing. There have been situations where we have placed links for Optimal Sort and Heat Mapping through tests. This is an integral part of our process specifically because we only have a few researchers on our team, and a lot of products to support. So the functionality of usertesting allows us to do more work, that takes us less time to analyze!,Clipping! We love taking clips out of the video segments and showing our product owners what the users are saying.
Organizing tests. The fact that I can save sceener questions is amazing, as well creating a number of different tasks. The data provided back to us is also organized in a very neat and clean way in excel which is very helpful in cutting time.
Taking the participants words and putting them into text is a spectacular new innovation that is also helpful for our team.,PDFs. We would love the availability to test PDF files.
Easier functionality for A/B testing; I feel like most the time I do the testing participants get confused.,9,ROI is great, specifically because it has helped our UXR team increase the speed of getting our feedback. Taking the time to recruit down to 0 instead of 2 weeks.
Negative Impact: Sometimes the users aren't CareerBuilder users even though we screen for that... how can we stop participants from lying... ?
Quicker, easier, faster feedback. Isn't that what everyone wants? It's a great tool for any large or small team to get both positive and negative feedback. When we get good users, it's incredibly helpful!,Opimal Sort,HipChat, Zoom, Adobe Illustrator CC, EvernoteNicole NagyUserTesting gives the qualitative feedback you need to understand your data.2017-09-19T17:49:22.354ZWe use UserTesting for adding to our quantitative research with qualitative feedback from customers and people who may use our tool around the world. We test out new user flows and landing pages, and ask users to review in depth how they might navigate and explore and use the features we're proposing to them.,Incredibly fast turn around. There are so many qualified testers out there that if you post a test in the evening, you'll wake up to 5 quality reviews from users who fit your exact demographic.
The UI for creating the tests is easy and copying existing tests is easy.
Watching and taking notes on the tests is great.,The flow for creating tests with the drop boxes can be confusing.
Grouping and putting tests into folders isn't made possible.,9,It gives us great additional insights to back up the data we get from our database. Understand why people do things or think them is really important.
It has a direct impact on our conversion, which as a direct impact on our revenue. We use UserTesting to improve our homepage for conversion, and a small positive change from UserTesting feedback can lead to huge revenue growth down the line.,,Looker, Hotjar, Mixpanel, Ahrefs Site ExplorerTom DaviesUsertesting.com is a great tool2017-09-01T21:32:29.375ZWe are primarily using it for our consumer facing digital platforms,It's very fast. I'm completing 5-10 interviews within 24 hours or less
It's easy to create videos from the interviews to tell a story
You can easily test mobile apps and prototypes as well as live sites,We've been on a credits-based contract and will be moving to unlimited testing but can only run 2 tests at a time. Just hope that works well,10,Don't have hard numbers to share but I would say it's definitely prevented us from deploying some what would otherwise have been very poor experiences,user zoom,QualtricsAngie AmonUserTesting is great!2017-04-11T20:10:35.760ZWe currently have no real feedback from Users for our social media publisher software other than support tickets. I used it to prove the need for more user research and specifically usability testing. It's just me, and I'm using UT to address how our new features and flows function "In the Wild.",Cheap: For 50 dollars you get real insight into how people use your product instead of guesswork.
They make it easy to get real results without having to write your own questions
It's great for validating assumptions,The UI for registering the test is a bit overwhelming—there's side bars, tables, top navigation, etc.,10,The results form user testing showed that a toolbar approach was too difficult for our user base and lead to an overall way simpler and better user experience for our users.,,BalsamiqCharles A. WalshReal Users, Real Results, with UserTesting2014-07-25T21:12:34.528ZOur E-commerce group uses UserTesting to put live and prototype experiences in front of our users. These experiences come from both our site and from others in similar industries. We use their panel of users and put them on tasks ranging from simple 5-seconds tests, all the way through completing MOST of a transaction with our website. UserTesting helps us to validate concepts, test for usability, and learn more about general users who haven't necessarily been exposed to our business previously and have a fresh perspective.,UserTesting's panel of users comes from a wide variety of backgrounds and levels of internet experience. This helps to get a diverse set of users in front of your product before you put it out to the general population.
UserTesting has a simple set up process. This allows people from all different disciplines to set up and run user tests. Given this, we're able to look at business challenges from a variety of angles and allow many different types of business units answer their own unique questions.
UserTesting has awesome service and makes sure that we get what we ask for. Sometimes there are technical challenges with using an online product (both on our end and theirs), especially one that requires users to record their screen and voice. When these problems arise, UserTesting is great about working to resolve them and providing credit to give it another shot.,While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.,9,We're able to work more efficiently as a company because we don't need to always devote resources to recruiting users for testing or research. This allows us to devote our resources elsewhere
We can get real people's reactions to our current and new features on our website quickly and easily. This allows us to be agile in how we adapt our strategies and tactics to best suit what will be right for our users, leading to better first releases and a better starting point for iteration
We release better products because we're able to vet them out ahead of time efficiently. This leads to an increases across all levels of our KPIs because we have a sense of how users respond and can feel more confident putting an iteration out into the wild.,10,20,4,Usability testing of prototypes and mockups to ensure users are able to perform the desired functions
Competitive analysis to determine how we stack up against competitive and comparable websites
Opportunity assessment to put concepts in front of users to determine how valuable it may be for them,UserTesting has allowed us to test and refine question types for user testing when we do them in-person with users. It allows us to assess our methodology with less overhead so we can ensure we get the most value out of these in-person tests, which require much more investment.Jim HostetlerUserTesting.com is great for functionality usability testing2017-04-05T20:09:18.513ZThe UX department uses UserTesting.com to see how users react to prototypes, as well as conducting interviews and filling out surveys.,It's really easy to annotate videos.
They have a great pool to recruit from. I never have to wait more than a few hours to get results to tests.
Their customer service is great. We have a designated project manager to our account that is very helpful.,The users are a self selected group of "professional testers," so they're not always the best surrogate for the general population or target audience.,7,It's great for combating "design by committee." UserTesting data helps my team provide proof of why we decided on a specific design.Verified UserUnspecified
UserTesting
32 Ratings
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October 02, 2019
If you're doing qualitative research, you need UserTesting!
In marketing, we utilize UserTesting to better understand our prospective students and their needs, as well as understand how different concepts, designs and messages might appeal to them.
- Qualitative data from our target audience
- The "why" behind users' actions
- Deep insights into our customers' mindset
- Onboarding is hard without a qualitative background
February 28, 2018
UserResting Review
Currently, we have 5 User Experience Researchers at CareerBuilder that utilize User Testing for unmoderated product testing. There have been situations where we have placed links for Optimal Sort and Heat Mapping through tests. This is an integral part of our process specifically because we only have a few researchers on our team, and a lot of products to support. So the functionality of usertesting allows us to do more work, that takes us less time to analyze!
- Clipping! We love taking clips out of the video segments and showing our product owners what the users are saying.
- Organizing tests. The fact that I can save sceener questions is amazing, as well creating a number of different tasks. The data provided back to us is also organized in a very neat and clean way in excel which is very helpful in cutting time.
- Taking the participants words and putting them into text is a spectacular new innovation that is also helpful for our team.
- PDFs. We would love the availability to test PDF files.
- Easier functionality for A/B testing; I feel like most the time I do the testing participants get confused.
We use UserTesting for adding to our quantitative research with qualitative feedback from customers and people who may use our tool around the world. We test out new user flows and landing pages, and ask users to review in depth how they might navigate and explore and use the features we're proposing to them.
- Incredibly fast turn around. There are so many qualified testers out there that if you post a test in the evening, you'll wake up to 5 quality reviews from users who fit your exact demographic.
- The UI for creating the tests is easy and copying existing tests is easy.
- Watching and taking notes on the tests is great.
- The flow for creating tests with the drop boxes can be confusing.
- Grouping and putting tests into folders isn't made possible.
September 01, 2017
Usertesting.com is a great tool
We are primarily using it for our consumer facing digital platforms
- It's very fast. I'm completing 5-10 interviews within 24 hours or less
- It's easy to create videos from the interviews to tell a story
- You can easily test mobile apps and prototypes as well as live sites
- We've been on a credits-based contract and will be moving to unlimited testing but can only run 2 tests at a time. Just hope that works well
April 11, 2017
UserTesting is great!
We currently have no real feedback from Users for our social media publisher software other than support tickets. I used it to prove the need for more user research and specifically usability testing. It's just me, and I'm using UT to address how our new features and flows function "In the Wild."
- Cheap: For 50 dollars you get real insight into how people use your product instead of guesswork.
- They make it easy to get real results without having to write your own questions
- It's great for validating assumptions
- The UI for registering the test is a bit overwhelming—there's side bars, tables, top navigation, etc.
July 25, 2014
Real Users, Real Results, with UserTesting
Our E-commerce group uses UserTesting to put live and prototype experiences in front of our users. These experiences come from both our site and from others in similar industries. We use their panel of users and put them on tasks ranging from simple 5-seconds tests, all the way through completing MOST of a transaction with our website. UserTesting helps us to validate concepts, test for usability, and learn more about general users who haven't necessarily been exposed to our business previously and have a fresh perspective.
- UserTesting's panel of users comes from a wide variety of backgrounds and levels of internet experience. This helps to get a diverse set of users in front of your product before you put it out to the general population.
- UserTesting has a simple set up process. This allows people from all different disciplines to set up and run user tests. Given this, we're able to look at business challenges from a variety of angles and allow many different types of business units answer their own unique questions.
- UserTesting has awesome service and makes sure that we get what we ask for. Sometimes there are technical challenges with using an online product (both on our end and theirs), especially one that requires users to record their screen and voice. When these problems arise, UserTesting is great about working to resolve them and providing credit to give it another shot.
- While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
- For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
- There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.
The UX department uses UserTesting.com to see how users react to prototypes, as well as conducting interviews and filling out surveys.
- It's really easy to annotate videos.
- They have a great pool to recruit from. I never have to wait more than a few hours to get results to tests.
- Their customer service is great. We have a designated project manager to our account that is very helpful.
- The users are a self selected group of "professional testers," so they're not always the best surrogate for the general population or target audience.
UserTesting Scorecard Summary
About UserTesting
Categories: Usability Testing
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Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Entry-level set up fee?No