UserTesting

Cost made the decision to move providers easy. But we would not have moved providers for inferior product features and I don't think we would have taken the risk of moving without having been able to trial it first (and test out those features). Product Usability is really good and an added bonus but not as high as its features and overall cost.

At another organization I worked at, we trialled UserZoom in parallel with UserTesting. We thought we might do better with different features and we thought we might save money. A few researchers tried UserZoom but the lack of audio was a turn off. The interface for unmoderated participants was not acceptable. We didn't save money.

We are always looking for a product which offers the consistency for our usability testing that our products and our customers desire. UserTesting is a trusted platform we can obtain that first-hand view of our customers and allows us to observe their experience to help us identify pain points and ux outcomes for improvement within our products.

I have historical experience with the product, and great rapport with the team at UT. Price is obviously an important factor but I'm not the one setting budgets so it wasn't a factor when it came to suggesting tools.

The most important qualification for us was both pricing as well as the breadth of the user base that we could poll in UserTesting. We needed to find a vendor who had a broad enough audience to fit our various recruitment segments and receive feedback in a timely manner. UserTesting fit those requirements and had a lot of feature-adds that, while we didn't initially ask for them, definitely made them stand out from competitors.

The panel really makes UT.com a front-runner in this field. The users are more often than not very solid and give useful feedback.