UserTesting

UserTesting Reviews

Customer Verified
Top Rated
TRUE

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-25 of 86)

Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Quick turnaround on test results (can have a test completed within a day).
  • Ability to save "good" testers that give detailed critiques.
  • Only a few accounts have full access to launch tests but sometimes other accounts accidentally launch them which takes time to correct.
Pallavi Manjrekar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • catching issues in usability early on are definitely a cost benefit
  • but because the cost model of the tool is so expensive, we are not able to leverage it as much as we would like
  • designers have to give their time to help others who have accounts to set up studies
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Increased speed and volume of research. We get to do three times more studies than before.
  • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
  • Improved performance of our products - feedback is getting better and better over time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Helps identify how we can improve increased engagement on our apps or website pages, which helps increase our ad revenue
  • Helps us improve our community/groups pages which increases engagement and in turn helps increase our ad revenue
  • Our gut checks prior to launch ensure that users will be able to use our tools and sometimes we are able to monetize them with sponsorships
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • UserTesting has helped us understand how customers interact with our site, and what barriers they face. This has helped improve the UX of various aspects of the site.
  • UserTesting has helped us understand how certain concepts or ideas or perceived by people in our target audience, and discover ways to more effective reach them.
Craig Scull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The speed of recruiting allows me to iteratively test and experiment with wording when necessary to get to the point where I know it is being understood which in turn improves the credibility of the research results
  • We haven't yet released the software that I've been testing most of this year, so I can't comment on business impact yet

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Competitors

UserTesting Pricing

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is UserTesting's best feature?

Reviewers rate Usability highest, with a score of 8.8.

Who uses UserTesting?

The most common users of UserTesting are from Enterprises and the Financial Services industry.