Helpful in every way!
Rating: 10 out of 10
December 13, 2024
Vetted Review
Verified User
2 years of experience
- increased usability rates
- decreased time on validation of the ideas
- enhanced UX processes
Overview
What is UserTesting?
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
Learn from top reviewers
Helpful in every way!
Rating: 10 out of 10
December 13, 2024UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goal...
Verified user
Professional
2 years of experienceGreat tool for B2C usability testing
Rating: 6 out of 10
July 15, 2024I'm a UX Researcher at a B2B SaaS company and we had a lot of trouble reaching end users. We used UserTesting to recruit end users (non-administrators) of our product and comp...
Marketplace to AB test products from verifiable users.
Rating: 9 out of 10
July 9, 2024We use UserTesting as users and product marketers to AB and beta test our products. This helps us understand how users perceive our product, allowing us to go beyond the basic...
Perfect platform to get quick customer feedback!
Rating: 9 out of 10
June 25, 2024We use UserTesting mainly to conduct unmoderated usability tests. Since we practice agile, we must frequently launch tests every week or every other week to receive user feedb...
Enhancing Mobile Game Development with UserTesting
Rating: 8 out of 10
May 18, 2024At our German mobile games company, we use UserTesting extensively to improve the user experience and interface design. This tool allows us to reach specific target audiences,...
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is UserTesting?
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Trymata?
Trymata (formerly TryMyUI) is a remote usability testing platform that offers cross-platform services for testing and improving the user experience. The product allows the user to watch videos of real people using a website or app to see where (and why) users get frustrated, lost, or confused.
What is Usabilla (discontinued)?
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is UserTesting?
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
UserTesting equips teams with tools that help understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast feedback that bridges the gap between what customers expect and the experiences they receive.
Teams can use UserTesting to tackle a range of business challenges, including:
UserTesting equips teams with tools that help understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast feedback that bridges the gap between what customers expect and the experiences they receive.
Teams can use UserTesting to tackle a range of business challenges, including:
- Audience Insights: Understanding customers’ needs, behaviors, and motivations.
- Brand Research: Testing and refining brand perceptions.
- Competitive Intel: Gathering insights to stay ahead of competitors.
- Content and Creative Testing: Validating campaigns, messaging, and designs.
- Digital and Physical Experiences: Optimizing everything from websites and apps to in-person touchpoints.
- Innovation: Exploring new ideas and ensuring that they resonate with an audience.
- Message Testing: Fine-tuning messaging to maximize impact.
- Pricing and Packaging: Testing strategies to meet customer expectations.
- User Insights: Capturing in-depth feedback to enhance usability and satisfaction.
UserTesting Value Proposition:
- World-Class Network: Diverse audiences, including proprietary and partner-sourced participants, for robust feedback.
- Feedback Capabilities: Research and testing are conducted through think-aloud, surveys, usability studies, and 1:1 interviews, enabling rapid iteration and real-time decision-making.
- Scalable Collaboration: Empowers UX, product, design, and marketing teams to integrate customer feedback seamlessly across the development lifecycle.
- AI-Enhanced Insights: Analyzes and synthesizes data quickly, turning customer feedback into actionable strategies.
UserTesting ultimately aims to make research, testing, and feedback accessible to every team across the enterprise, ensuring customer-first decisions are made with speed and precision. By uncovering the thoughts, emotions, and motivations behind customer behavior, UserTesting helps organizations move from good to great—creating experiences that inspire loyalty and drive growth.
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | North America, APAC, EMEA |
| Supported Languages | English, French, German |
| Security |
Frequently Asked Questions
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
Reviewers rate Support Rating highest, with a score of 8.5.
The most common users of UserTesting are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 173)
Marketplace to AB test products from verifiable users.
Rating: 9 out of 10
July 09, 2024
DP
Vetted Review
Verified User
- Thorough testing before going live has lowered our production incident count by 50%.
- Better delivery quality has allowed our budgets sponsorships to go up.
- A better user experience has led to us increasing ARPU.
Perfect platform to get quick customer feedback!
Rating: 9 out of 10
June 25, 2024
JT
Vetted Review
Verified User
1 year of experience
- Increase conversion rates.
- Cost savings.
- Improve User Experience.
Enhancing Mobile Game Development with UserTesting
Rating: 8 out of 10
May 18, 2024
JO
Vetted Review
Verified User
3 years of experience
- Fast feedback and insights that allow us to improve our product before launching
- negative: it's hard to find your audience, since our product is too niche (German/French mobile card games)
Great tool for B2C usability testing
Rating: 6 out of 10
July 15, 2024
CM
Vetted Review
Verified User
2 years of experience
- Reduced recruitment time by two weeks for end users
- Increased number of usability tests we could run in a month by 150%
- Was quite a large cost though and we did not end up using all of our credits, so lost 10% money we could have used elsewhere because it was tied up in contract