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UserTesting

UserTesting

Overview

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TryMyUI?

TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…

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Product Details

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, APAC, EMEA
Supported LanguagesEnglish, French, German
Security

Frequently Asked Questions

Userlytics, TryMyUI, and dscout are common alternatives for UserTesting.

Reviewers rate Implementation Rating highest, with a score of 9.1.

The most common users of UserTesting are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(222)

Attribute Ratings

Reviews

(1-25 of 128)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Boost in productivity
  • Time saved on research operations (ops) activities (e.g., recruitment, scheduling, confirming, and incentivization processes)
  • Time saved on compiling participant information through exporting excel files (e.g., demographics, psychographics)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past
  • Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Testing results have led us to create experiences that have fewer clicks to complete a task
  • Testing the content/written instructions on our site has helped us determine which terms our participants are most familiar with and has us follow industry standards more closely
  • A/B testing on referral button placement has shown which concept would provide more button clicks
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We've used it heavily for discovery work -- building out personas and journey maps-- which has given product teams clear guidance on prioritization (which gets the right product in the hands of users faster) and have also allowed our research to reach a wider audience within the business and support operational goals outside of technology (at a overall cost savings to the business).
December 03, 2022

Great Tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Cost saving by testing designs before coding
  • Time saving by testing ideas before committing to them
  • Improve product by making it easier to use
Ashley Chiu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We've pushed more design into testing, so there's more confidence in what we're pushing to dev
  • Cost savings from having to iterate and re-develop
  • Increased conversion rate
  • Additional revenue
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