Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
UserTesting is the ultimate time-saver for all kinds of research projects
Trusted usability companion
UserTesting is your best research/testing solution!
Excellent User Research tool, despite difficulties measuring ROI
UserTesting for Designers
Forget about recruitment and transcription
UserTesting: A Mixed Experience for Efficient User Feedback
Good resource for those who wants to save time on UXR process
Happy for 10 years, why change.
Really love UserTesting and the progress the platform continues to make.
UserTesting is an amazingly helpful feedback platform
UserTesting is worth EVERY penny!
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
Most reliable there is
Awards
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Reviewer Pros & Cons
Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
Product Details
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What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
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Reviews and Ratings
(222)Attribute Ratings
Reviews
(1-25 of 128)UserTesting helps guide teams towards quicker insights!
- Buy in for UX due to speed of study quotas
- Changing the perception that UX slows the process down
- Boost in productivity
- Time saved on research operations (ops) activities (e.g., recruitment, scheduling, confirming, and incentivization processes)
- Time saved on compiling participant information through exporting excel files (e.g., demographics, psychographics)
Trusted usability companion
- I don't have an eye into this world, but it facilitates testing that contributes to products which are easier for users to navigate, engage users, and facilitate conversion and adoption
UserTesting is your best research/testing solution!
- Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past
- Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly
- Faster product decision-making
- Uncovering new approaches to customer acquisition & retention
- Quicker validation (or invalidation) of product and business ideas
UserTesting for Designers
- Testing results have led us to create experiences that have fewer clicks to complete a task
- Testing the content/written instructions on our site has helped us determine which terms our participants are most familiar with and has us follow industry standards more closely
- A/B testing on referral button placement has shown which concept would provide more button clicks
Forget about recruitment and transcription
- It helps make the design process much more informed
- We are sure that all our products have been tested with real users, before finishing production
- It saves costs for recruitment and rewards
- Recently we did get any ROI as the quality of tester degraded
- Gain feedbacks from users
- Understand how users behaves in certain scenarios
- Faster time to fix bugs/flow issues
Happy for 10 years, why change.
- We got specific feedback from users about how they were viewing a commercial we were running and how it was not resonating with them. Really specific insights.
- User-friendly designs
- Reduction in design time
- Reduction in re-development
- It has helped increase engagement rates for certain webpages
UserTesting is worth EVERY penny!
- Cost savings
- Faster speed to market for testing
- Increased our ability to collect and use voice of customer feedback in UX/UI
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
- Difficult to quantify but likely faster time to market and confidence in decisions made.
Most reliable there is
- Real studies
- Real results
- Real people
Better than I expected! (& much better than UserZoom)
- Faster responses have enabled us to work faster as a team
UserTesting is a good source of human insights!
- Better UX, definitely
- We save a lot of time too, no need to worry about arranging users, appointments etc.
Find the truth and share it
- Faster time to market
- HUGE increase in customer satisfaction
- Confidence in design and experience and team motivation
- Increase in traffic going the right way
UserTesting for Customer Feedback
- Project prioritization
- Usability fixes/improvements
The fastest way to stay truly customer centric
- Increase in user engagment which drives higher conversion
UserTesting supports enterprise products well.
- We've used it heavily for discovery work -- building out personas and journey maps-- which has given product teams clear guidance on prioritization (which gets the right product in the hands of users faster) and have also allowed our research to reach a wider audience within the business and support operational goals outside of technology (at a overall cost savings to the business).
Great Tool!
- Cost saving by testing designs before coding
- Time saving by testing ideas before committing to them
- Improve product by making it easier to use
UserTesting is a good tool
- Better understanding
- Increased decision making
- We've pushed more design into testing, so there's more confidence in what we're pushing to dev
- Cost savings from having to iterate and re-develop
- Increased conversion rate
- Additional revenue
Handy quick decision making tool
- Quick decision-making.
- As a quality data to why something works / doesn't when there is disagreement in the team.
- Increase in the customers satisfaction.
- Good combination with quality data.