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UserTesting

UserTesting

Overview

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…

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Recent Reviews

Helpful in every way!

9 out of 10
April 12, 2024
Incentivized
UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.usertesting.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TryMyUI?

TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…

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Product Details

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, APAC, EMEA
Supported LanguagesEnglish, French, German
Security

Frequently Asked Questions

Userlytics, TryMyUI, and dscout are common alternatives for UserTesting.

Reviewers rate Implementation Rating highest, with a score of 9.1.

The most common users of UserTesting are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(228)

Attribute Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Rayssa Araújo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Yes
Hotjar and UserZoom and Lookback. But came out that Usertesting was better than them when it comes to features available and also the way it was easy for members to get into the platform, for example. I really like the variety of methods I can use in Usertesting like interview, ab test, unmoderated usability test.
Alex Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Yes
We previously used UserZoom. When we were offered our contract renewal with UserZoom they increased the cost of our package substantially, which encouraged us to look at competitors. UserTesting offered us a trial and through that trial I realised that UserTesting provided everything we needed (and more) for a much more competitive cost.
March 30, 2022

Why UserTesting

Wayne Pulford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Yes
UserZoom was previously used but we felt that it wasn't providing us with the quality of participants which we required for our testing studies. We were also limited with the number of tests which we could perform at a specific time by our team.
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