UserTesting

UserTesting

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Top Rated
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UserTesting

Overview

Reviews

UserTesting will probably be worth it

7
We use UserTesting across our product and design teams to do both initial qualitative research to better understand customer needs and …
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The best solution for remote user testing

10
UserTesting allows us to test our products within minutes. This means we're testing small details that previously would have taken far too …
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Pricing

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What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Optimal Workshop?

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

Features Scorecard

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Product Details

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Competitors

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is UserTesting's best feature?

Reviewers rate Usability highest, with a score of 8.6.

Who uses UserTesting?

The most common users of UserTesting are from Enterprises and the Computer Software industry.

Reviews

(1-25 of 79)
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Monika Jaeger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
UserTesting.com is extremely user-friendly to navigate around the platform. It's easy to find templates, re-order test questions, or find resources on the university for how to run tests or great questions to ask. It's also simple to narrow down demographic filters and save templates for questions, demographics, or testing groups.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It takes some time to be onboarded and familiar with UserTesting. But overall, there is a convenient knowledge base for when I need to look up how to do something. But once you get in the routine of creating and reviewing tests, the overall usability is pretty good and easy to understand.
Oscar Yepes (he-him) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
A couple of things could improve to make it easier to navigate--like landing on your space (where projects are created) instead of a general folder. Other minor interactions when editing videos could improve. Other than that, creating and launching studies is very easy.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Most of the platform is very intuitive to use, however, there are specific sections that should be improved. Reporting is definitely one that could be made more relevant by allowing further customization of the summary report and exports. The organization of past studies could also be made easier. Live conversations often give problems to [end-users] to join because they cannot find the link and ask for it - but the facilitator cannot provide it from her end.
Score 5 out of 10
Vetted Review
Verified User
Review Source
Their product team is focused on adding features, but what they should focus on is execution of the UI, user-flows, addressing usability issues, and following UX standards (especially in screener/test creator).
The product is usable, but it is a drag most of the time.

Also, their statistics module from research is unusable - I would love them to follow what SurveyMonkey does in their statistics module.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Usability of UserTesting is really super easy and convenient, super simple to set up a test, not just that, the users performing the task, for them also the usability seems to be pretty easy and noncomplicated. From user pool perspective, displaying the task at one corner would be really good.
Score 9 out of 10
Vetted Review
Verified User
Review Source
UserTesting has made many enhancements to impact their usability, but there are aspects of test creation that could be improved. It can be hard to organize and edit questions in longer studies, and the drag-and-drop building feature isn't as ideal. Otherwise, the tool works as expected and helps expedite the building of tests.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I've been both pleasantly and unpleasantly surprised by UserTesting.
  • Participant end: I think it's fair to say that UserTesting is really as simple a product as is on the market for this purpose. It's still hard for some participants but (other than just dropping straight to Google Meet with no bells and whistles), it does the job, and seems to be familiar to most people.
  • Professional end: UserTesting UI feels like it needs a bit more user testing. I'm only a fairly casual user (maybe ten sessions in three months) and I've found a few UI bugs, plenty of eccentricity/quirky design choices, and some of these significantly detract from the real-time use of the product.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Good usability; we continue to see improvements in the simplified templates. There is a small learning curve to understand how to set up a test for the first time, but there are enough articles and help that you can use to do it. You do need to understand the principles of user research in order to use the tool effectively, so it might help to have links to training (UserTesting University) and other sources.
Daniëlle Duijst | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
For general usage it's fine, but once you start using it more and more I noticed a lot of small annoying things. It's more usable than other tools on the market, but still, I really wish they would do more research to improve the usability.

For example, making clips & reels is quite confusing in the beginning.
Score 9 out of 10
Vetted Review
Verified User
Review Source
This is an area where I think they could improve. When trying to test with your own participant through My Panel or My Recruit the onboarding and set-up experience can be a bit clunky. I have tried to test with less than tech-savvy customers and they struggled to complete the test.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Their platform has good UI elements and information is easy to find, especially when it comes to finding templates and setting up tests accordingly. However, there needs to be a bit more [of] a safety net or control when launching tests. This is not given to the user. I would love to cancel or put a test on hold when it's launched.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The functionality is clear and easy to use. The tests are easily sorted and distinguishable from one another within the portal. Everything feels intuitive which is helpful to demonstrate the value to other stakeholders
Score 10 out of 10
Vetted Review
Verified User
Review Source
Recruiting is incredibly simple and painless with UserTesting. If for nothing else, this is a great reason to go with UserTesting. Also their analysis tools and metrics, as well as templates and ability to save questions for reuse makes test setup and analysis more efficient. UserTesting helps me focus my time on research instead of the logistics and mechanics and admin behind the research.
Score 6 out of 10
Vetted Review
Verified User
Review Source
UserTesting's usability is okay. It is easy to create a test, set your panel requirements, and add your test script. It is confusing that sometimes my tests will not go into the 'general' folder that I mean it to. Without changing anything the tests will often go to other folders, which makes them very hard to find. I also was watching a recording yesterday where the tester couldn't get his instructions to stay open in the upper right corner so it was hard for him to complete the test well.