UserTesting

UserTesting

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Top Rated
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UserTesting

Overview

Reviews

UserTesting will probably be worth it

7
We use UserTesting across our product and design teams to do both initial qualitative research to better understand customer needs and …
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The best solution for remote user testing

10
UserTesting allows us to test our products within minutes. This means we're testing small details that previously would have taken far too …
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Pricing

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What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is UserTesting?

UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.

UserTesting Competitors

UserTesting Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is UserTesting's best feature?

Reviewers rate Usability highest, with a score of 8.6.

Who uses UserTesting?

The most common users of UserTesting are from Enterprises and the Computer Software industry.

Reviews

(1-25 of 91)
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Monika Jaeger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize UserTesting.com to run qualitative tests on our workflows to ensure that users can complete a task successfully. We have been using UserTesting.com for about 3 years as a OneWorld recipient. It has helped us immensely in testing our mobile app builds, InVision prototypes, and live code on our website.
September 01, 2021

Collect user feedback fast

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use [UserTesting] across multiple product teams as part of our product development prototype. We use it primarily for usability testing, though we often mix in some interview style questions into out tests. It is used as part of an iterative product development process - so we typically run tests on 3-5 users at a time, iterate, and then test again. We love how fast it is to get feedback!
Score 10 out of 10
Vetted Review
Verified User
Review Source
UserTesting is the main user testing platform we use to get feedback from our clients and prospective clients. We use it to evaluate current and proposed versions of site layouts, designs, and other functionalities. We also use it for exploratory purposes (i.e., what would a user want/expect from our services). With UserTesting, we are able to reach a wide range of users.
Alex Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
UserTesting is mainly used by our UX team (designers, writers, researchers) to inform the development of our Hi-Fi designs and content. It allows us to see whether users understand and like the designs before releasing updates to our app and onboarding journey. Members of the marketing team also use it in order to test different campaign designs and messaging.
December 10, 2021

Great for UX students!

Pooja Kansagra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I used UserTesting as part of a User Experience graduate project since my professor made it for my classmates and [me]. I've never used an application like this! The platform has so many test-type options and collaborative tools. The platform is also great at analyzing and summarizing [participant] data.
Oscar Yepes (he-him) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At CST we use UserTesting to support projects across departments. We've used user testing to research and test digital projects and physical products, which is extremely useful. UserTesting has allowed us to quickly and easily reach out to a very hard-to-reach audience in the scientific community across the globe. UserTesting has allowed us to efficiently and effectively incorporate customer feedback into our R&D process.
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserTesting helps our UX team develop evidence-based designs for our portfolio of digital products. User feedback is invaluable to make the right design decisions and the platform has allowed us to optimize our research and design processes, both in terms of speed and volume of testing sessions, by providing quick access to a large pool of relevant users. With UserTesting we now conduct three times more feedback sessions than before, [which] translates not only in higher confidence but also a much better performance of our apps.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use UserTesting mostly for our UX dept. initiatives. It is a very good tool, but it has many shortcomings. It provides many features, but the overall quality is good enough, not great.
Some things that we use it for:
- helping with recruitment (quite easy, but with constraints),
- conducting unmoderated interviews,
- conducting surveys,
- conducting usability tests
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using the UserTesting platform to test our current design prototypes as well as our website. Right from the initial pitch from UserTesting to date, I must say that we as a team were very much convinced with the results that we get out of the user tests. The user pool of UserTesting is qualified and it's super easy to set up the user tests. Overall very much happy with the results.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use UserTesting almost daily to test aspects of our travel site with users, get instant feedback on designs, and explore potential solutions before beginning development. Because of the value our product design team has been able to demonstrate with UserTesting, our partners in marketing have even started to use the tool!
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use UserTesting across our product and design teams to do both initial qualitative research to better understand customer needs and thought processes as well as for later-stage (more evaluative) testing as our software gets ready for release. We've used both our own participants (great to be able to get them to schedule a mutually convenient time) and the panel. I've been pleasantly surprised how easy it is to find relatively hard-to-reach cohorts (given the vast size of the panel).
Score 10 out of 10
Vetted Review
Verified User
Review Source
UserTesting is currently being used by multiple internal departments: market research, product, design, editorial, and sales. It is used to test new product features and designs as well as getting feedback on ad campaigns running on our platforms. We use it to test prototypes before the final design is complete. We use both unmoderated and moderated sessions to get feedback from the UserTesting panel.
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserTesting is used across the organization. It is used to help us finalize decisions on branding, product fit, and optimizing user experience in the mobile app. We use it to figure out who our potential customers are (demographics) and what features they would like to use in the app. We also use it for designs choices.
August 04, 2021

UT A-OK!

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used within the Design Department, by the User Experience Team, and on projects for stakeholders across the company. We use UserTesting to test the usability of our sites and tools, validate theories, save time and activity cost, and suggest methods of improving a user's experience with our brands.
Score 8 out of 10
Vetted Review
Verified User
Review Source
UserTesting is used across the organization, though primarily by the research team, and then also leveraged by other teams (marketing, product, etc.). It allows us to speak to our users and to synthesize research faster. It enables us to quickly be able to recruit and run usability tests.
Daniëlle Duijst | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use UserTesting to quickly test prototypes and iterate on them. We love it because of the quick results we can get to continue our work. It helps us save time on recruitment, scheduling, analysis, and the creation of reports.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I just received approval from our stakeholders for a UserTesting license. This is the second time I have worked for a company and secured a user testing budget. This is by far one of my favorite tools for collecting user data. The quality of testers and the ability to run unlimited tests is really what sets UserTesing apart from other tools. The resources for learning and UserTesting CommUnity are also a really nice value add.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use the UserTesting platform to gain key research insights into key features and experiences we launch on our website, both pre and post. This allows us to have customer-centric feedback as a critical aspect of our offering. When you design for the customer, you design a win-win situation.
Samantha Hunt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use UserTesting extensively in our planning, designing, and protyping process. It is crucial for us to have actual users feedback to incorporate when looking to make a change. The tool is extremely each to use and allows us to get a full grip on where we are having problems or what people are actually see in our experiences over others.
Score 7 out of 10
Vetted Review
Verified User
Review Source
At the moment [UserTesting is] primarily being used by the Research department of our company, with insights being played back to stakeholders across the business. It has been used by Design Leads and Marketing analysts to gauge how the tone/feel of certain concepts lands with our demographic. Ideation is definitely emboldened with the insights offered from UserTesting.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We have a design team of 9 designers [and] each of us use UserTesting. We use the tool to test our designs and current product. Our team works with product managers and developers to create our tests, select our audience, and share our results.