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UserVoice is widely used by support teams to effectively manage and address customer support tickets. With its intuitive interface and …
Starting at $15 per month
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What is UserVoice?
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy…
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Demos
uservoice bug report
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Product Details
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- Competitors
- Tech Details
- FAQs
What is UserVoice?
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams.
With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime.
The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer demographics, sales data, or customer satisfaction, and seamlessly close the loop with both internal stakeholders and customers.
Companies like Microsoft, Cisco, Adobe and Intuit use UserVoice everyday to continuously improve their product and delight their customers.
Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams.
UserVoice Screenshots
UserVoice Integrations
- Jira Software
- Zendesk Suite
- Zapier
- Amazon Redshift
- Stitch from Talend
- Fivetran
- Azure DevOps (formerly VSTS)
- Salesforce
- Wootric
UserVoice Competitors
UserVoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
UserVoice starts at $15.
The most common users of UserVoice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(32)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
UserVoice is widely used by support teams to effectively manage and address customer support tickets. With its intuitive interface and easy setup process, it has become a go-to tool for many organizations. Users have praised UserVoice for its ability to streamline support processes and provide timely assistance to users. By using UserVoice, support teams are able to answer user questions and provide the necessary support, ensuring customer satisfaction.
Additionally, UserVoice has proven to be an invaluable tool for companies like Polar Technology and Angie's List in tracking and managing support tickets from both customers and staff. It offers a seamless way to handle support needs based on submitted tickets, allowing for efficient escalation of customer issues and ideas to the appropriate individuals. This integration of ticket management and feedback collection has greatly improved the overall support experience for these companies' products.
Moreover, UserVoice has found its place in various customer service departments as a reliable platform for assisting customers. Its integration with regular email systems provides a familiar interface for both users and customer service representatives, making it easy to use without requiring extensive training. Exec, for instance, relies exclusively on UserVoice for managing internal operations and delivering top-notch support.
For product management teams, UserVoice plays a crucial role in gathering client feedback on software and guiding product decisions. This robust solution ensures that no valuable ideas or feedback slips through the cracks as it helps prioritize important features and build a roadmap based on customer insights. The versatility of UserVoice has made it stand out among other solutions like Zendesk, GetSatisfaction, and IdeaScale.
Overall, UserVoice has proven itself as an essential tool in various industries where user feedback is vital. Its range of tools allows for collecting user feedback in a less intrusive way while providing an engaging interface that encourages continued interaction. With its ability to efficiently manage support tickets, gather user feedback, and inform product decisions, UserVoice has become a trusted partner for organizations striving to enhance their customer experience.
Intuitive and Easy-to-Navigate Interface: Users have found the interface of the product to be intuitive and easy to navigate, making it convenient for public-facing users to submit, vote on, and give feedback. This positive aspect has been mentioned by several reviewers.
Flexible Configuration Options: Reviewers appreciate the ability to design, configure, and white-label the system according to their company's needs. This feature provides flexibility and customization options that cater to different business requirements.
Efficient Feedback Management Process: Many users have highlighted the access controls that allow them to manage feedback from employees separately from customers. This feature helps in organizing data and streamlining the feedback management process effectively.
Challenging to use across multiple product lines: Some users have found it challenging to navigate and utilize the software when working with multiple product lines in a single instance.
Not as useful for traditional product support process: Customers who are accustomed to a more traditional product support process may not find the system as beneficial, potentially impacting their overall satisfaction with the software.
Limited functionality for enterprise organizations: Several users feel that certain functionalities within the software are limited, particularly for enterprise organizations. This includes having only one system-wide knowledge base which may hinder their ability to effectively manage and organize information.
Users suggest giving UserVoice a try for its easy setup and use, especially for startups and project prioritization. They also recommend finding ways to boost end user participation and ensuring that the content remains simple and user-friendly.
User feedback highly recommends UserVoice for customer-centric organizations, emphasizing the importance of understanding the problems to be addressed and identifying the features that will help achieve those goals. Users also recommend conducting regular reviews of feedback and establishing categories and internal/external states.
Users find UserVoice to be user-friendly and recommend investing some time to see the benefits. They suggest utilizing it for regular product planning and capturing customer needs.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
We have a lot of customers with different types of users. So we were looking for a tool to be able to handle most of the customer/user insights to help us discover and work around elements that will give value and have a positive impact on the overall experience of the platform.
- Collect insights from customers
- Visualize the how critic is a request from a customer
- Report on new insights
- Easy to share updates of insights to customers
- Don't have any, for us that the work very well.
February 07, 2019
UserVoice for Tracking Client Feedback
Our Product Management team implemented UserVoice to use internally to track client feedback on our software. It was used alongside our Customer Experience team. Anytime we (Customer Experience) received feedback, we logged it in UserVoice to help the Product team decide which features were most important and to help build their roadmap. Prior to UserVoice, we didn't have a place to log these ideas and they would simply get lost or fall through the cracks.
- User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
- Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
- Reporting. Tags allow to easily filter through ideas for roadmap planning.
- I'd love to see more integrations, including one with our support system, Help Scout.
November 18, 2018
UserVoice: Great value for the money!
UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.
- Allows us to quickly and easily manage users' questions and provide answers and feedback.
- Allows us to create a knowledge base, which helps us answer frequent questions more quickly. It also allowed us to create a FAQs page for our site.
- Agents can easily be assigned to different tickets and it's clear who is responding to what ticket.
- Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
- Doesn't have multiple language options
- No online/email tech support available. You have to call if you have an issue.
December 18, 2014
I really like UserVoice!
Score 10 out of 10
Vetted Review
Verified User
We used UserVoice as a tool to keep track of tickets submitted by our customers or staff. Ted Atwood, the previous owner of Polar Technology, created a refrigerant tracking software system. There is a TrakRef Help button that when the customers or staff need some type of support they submit a ticket which forwards an email to UserVoice. I had access to login and take care of the needs depending on the tickets. I really liked it a lot. Great to have in the office!
- Organizing data
- Detailed dashboard info
- Very easy to navigate
- The personal profile is a plus
- I can't think of anything
UserVoice is being used by 3 new products at Angie's List as a support tool and feedback collection tool. It helps us efficiently escalate internal and external customer issues and ideas to the appropriate individuals.
- Feedback collection- UserVoice is great as a feedback collection tool. It solves the signal vs. noise problem by having users consolidate their feedback by suggesting they up-vote other's ideas rather than submitting a duplicate. This allows a product manager to figure out which ideas are the most commonly requested, without additional work.
- User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas. Anyone who has submitted or upvoted an idea can receive emails when a product manager comments on an idea or changes it's status. It's tremendously rewarding for a consumer to see their idea voted up and then adopted by an organization.
- Some of the functionality is a bit limited for enterprise organizations. For example, you can only have 1 system-wide knowledge base.
July 05, 2014
UserVoice is affordable, awesome, and slick
Score 10 out of 10
Vetted Review
Verified User
Our customer service department is using it to assist our customers.
- Customer feedback - gives intense insight about what you should build next
- Customer service interface - easy to use, helps users find help without contacting us
- Admin interface - easy and quick to help customers
- A mobile admin interface would be great
April 19, 2014
Best Support System Out There
Score 10 out of 10
Vetted Review
Verified User
I have used a lot of support systems in my day, but this is the best. At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced. It was especially important how well it worked with, and looked just like, regular email.
- Automation through their API
- Statistics of Customer Service Requests
- Integration w regular email
- Login system
April 18, 2014
UserVoice untangles the feedback loop
Score 8 out of 10
Vetted Review
Verified User
- Intuitive interface for public-facing users to submit, vote on, and give feedback.
- Ability to design, configure, and white-lable the system to suite your company's needs.
- Access controls to manage feedback from employees separately from customers.
- Setup and manage how feedback flows through the product improvement process (planned, under development, completed, etc).
- May be a challenge to use across multiple product lines in a single instance.
- Customers used to a more traditional product support process may not use the system as much.
- Not likely to replace message boards and other customer engagement tools.
April 16, 2014
Every Product Manager's must-have!
Score 10 out of 10
Vetted Review
Verified User
I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.
- Feedback gathering
- Bulk idea management