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UserVoice

UserVoice

Overview

What is UserVoice?

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy…

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Recent Reviews

TrustRadius Insights

UserVoice is widely used by support teams to effectively manage and address customer support tickets. With its intuitive interface and …
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

uservoice bug report

YouTube
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Product Details

What is UserVoice?

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams.

With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime.

The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer demographics, sales data, or customer satisfaction, and seamlessly close the loop with both internal stakeholders and customers.

Companies like Microsoft, Cisco, Adobe and Intuit use UserVoice everyday to continuously improve their product and delight their customers.

Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams.

UserVoice Screenshots

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UserVoice Integrations

UserVoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

UserVoice starts at $15.

Aha! Roadmaps, ProdPad, and productboard are common alternatives for UserVoice.

The most common users of UserVoice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

UserVoice is widely used by support teams to effectively manage and address customer support tickets. With its intuitive interface and easy setup process, it has become a go-to tool for many organizations. Users have praised UserVoice for its ability to streamline support processes and provide timely assistance to users. By using UserVoice, support teams are able to answer user questions and provide the necessary support, ensuring customer satisfaction.

Additionally, UserVoice has proven to be an invaluable tool for companies like Polar Technology and Angie's List in tracking and managing support tickets from both customers and staff. It offers a seamless way to handle support needs based on submitted tickets, allowing for efficient escalation of customer issues and ideas to the appropriate individuals. This integration of ticket management and feedback collection has greatly improved the overall support experience for these companies' products.

Moreover, UserVoice has found its place in various customer service departments as a reliable platform for assisting customers. Its integration with regular email systems provides a familiar interface for both users and customer service representatives, making it easy to use without requiring extensive training. Exec, for instance, relies exclusively on UserVoice for managing internal operations and delivering top-notch support.

For product management teams, UserVoice plays a crucial role in gathering client feedback on software and guiding product decisions. This robust solution ensures that no valuable ideas or feedback slips through the cracks as it helps prioritize important features and build a roadmap based on customer insights. The versatility of UserVoice has made it stand out among other solutions like Zendesk, GetSatisfaction, and IdeaScale.

Overall, UserVoice has proven itself as an essential tool in various industries where user feedback is vital. Its range of tools allows for collecting user feedback in a less intrusive way while providing an engaging interface that encourages continued interaction. With its ability to efficiently manage support tickets, gather user feedback, and inform product decisions, UserVoice has become a trusted partner for organizations striving to enhance their customer experience.

Intuitive and Easy-to-Navigate Interface: Users have found the interface of the product to be intuitive and easy to navigate, making it convenient for public-facing users to submit, vote on, and give feedback. This positive aspect has been mentioned by several reviewers.

Flexible Configuration Options: Reviewers appreciate the ability to design, configure, and white-label the system according to their company's needs. This feature provides flexibility and customization options that cater to different business requirements.

Efficient Feedback Management Process: Many users have highlighted the access controls that allow them to manage feedback from employees separately from customers. This feature helps in organizing data and streamlining the feedback management process effectively.

Challenging to use across multiple product lines: Some users have found it challenging to navigate and utilize the software when working with multiple product lines in a single instance.

Not as useful for traditional product support process: Customers who are accustomed to a more traditional product support process may not find the system as beneficial, potentially impacting their overall satisfaction with the software.

Limited functionality for enterprise organizations: Several users feel that certain functionalities within the software are limited, particularly for enterprise organizations. This includes having only one system-wide knowledge base which may hinder their ability to effectively manage and organize information.

Users suggest giving UserVoice a try for its easy setup and use, especially for startups and project prioritization. They also recommend finding ways to boost end user participation and ensuring that the content remains simple and user-friendly.

User feedback highly recommends UserVoice for customer-centric organizations, emphasizing the importance of understanding the problems to be addressed and identifying the features that will help achieve those goals. Users also recommend conducting regular reviews of feedback and establishing categories and internal/external states.

Users find UserVoice to be user-friendly and recommend investing some time to see the benefits. They suggest utilizing it for regular product planning and capturing customer needs.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Steve MacLaughlin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Intuitive interface for public-facing users to submit, vote on, and give feedback.
  • Ability to design, configure, and white-lable the system to suite your company's needs.
  • Access controls to manage feedback from employees separately from customers.
  • Setup and manage how feedback flows through the product improvement process (planned, under development, completed, etc).
  • May be a challenge to use across multiple product lines in a single instance.
  • Customers used to a more traditional product support process may not use the system as much.
  • Not likely to replace message boards and other customer engagement tools.
  • Improved Net Promoter Score (NPS) for products.
  • Improved customer retention through greater engagement in the product development process.
  • Reduced support and communication issues about the status of specific suggestions or ideas.
There are several products continuing to use UserVoice.
UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.
  • Engage with customers to streamline product suggestions
  • Allow customers to socialize ideas and comments with each other
  • Assist with prioritization of product development efforts
We were using internally developed tools to track customer suggestions and ideas.
  • Implemented in-house
Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.
  • Self-taught
Setting things up and making changes to the system is a straightforward process. It's much more important to know how you want to use UserVoice than how to get it up and running.
Yes
It is considered part of the pricing tier that is being used.
Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.
  • Sorting and managing feedback items
  • Search and locating information
  • Changing administrative settings
  • More advanced integration options
  • Handling exported data
  • Setup of single-sign on functionality
Yes, but I don't use it
The day-to-day usability is good. More technical settings require a bit more effort.
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