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What is Vagaro?

Vagaro in Dublin, California built their flagship club management platform around the needs of spas and salons, and can help business owners manage their business with online bookings and integrations with channels of importance to small businesses (Facebook, Yelp, etc)…

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Recent Reviews

TrustRadius Insights

Vagaro is a great choice for salons, spas and other businesses looking for an all-in-one solution. Reviewers praise the software for its …
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Vagaro Review

2 out of 10
November 02, 2022
Used it as an appointment scheduler online for a wellness business. Allowed clients to book online and easily manage their appointments …
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1 Employee


per month

3 Employees


per month

6 Employees


per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Vagaro?

Vagaro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vagaro is a great choice for salons, spas and other businesses looking for an all-in-one solution. Reviewers praise the software for its ease of use, attractive and understandable layout, customer facing online scheduling system, and customizable services with bundles and discounts. They also appreciate its ability to track client information and appointment history, double book appointments, and include SOAP notes, online forms, gift certificates, and calculations on products.

Vagaro software offers a comprehensive and intuitive solution for companies looking to streamline their scheduling and booking processes. Users have praised the platform for its convenience and ease of use, with features such as online booking, payment processing, appointment scheduling, and calendar synchronization. The software has been particularly useful for small salons and businesses, allowing clients to easily book appointments and stylists to keep track of their schedules. Additionally, Vagaro has helped in filling up calendars efficiently, leading to growth and profit for businesses. Although some users have experienced limitations in features and reports, the software fulfills baseline needs for booking, confirmation, credit card processing, inventory management, and reports. The ability to schedule appointments efficiently, whether through self-booking or assistance from staff, has been a major benefit reported by users. Furthermore, the software's note-taking feature is commended for its simplicity and spaciousness in organizing client information. The integration of marketing tools into one platform is seen as valuable for beauty salons and related marketplaces. Customers appreciate the convenience of automated confirmations and reminders that are customizable to their needs. Overall, Vagaro provides a reliable solution for businesses in managing their appointments and improving customer experience through its user-friendly features.

Users of Vagaro have mixed, leaning positive sentiment about their overall experience using this cloud-based salon scheduling system. They appreciate the software’s ease of use, reliability, and affordability. Users also speak positively about features like customizable services, automated reminders and confirmations, and ability to access the schedule at any time. The main drawbacks customers report include difficulties with the checkout process, scheduling, the online storefront, and frequent downtime or glitches. Despite these issues customers find Vagaro to be a great tool that saves time and helps them manage their salon business with ease. Furthermore, they appreciate its great selection of features and capabilities at an affordable price which gives them a good return on investment.

High Usability via Phone App: Users have found Vagaro to be highly usable through the phone app, allowing them to easily make appointments for clients on the go. Many users appreciate the convenience of accessing the software from their phones and being able to book and cancel clients with ease.

Ability to View Future Schedule: Users like that Vagaro allows them to see their schedule for future dates, not just on a daily or weekly basis. This feature is particularly useful for planning and managing appointments in advance, ensuring smooth operations for their businesses.

Excellent Customer Service: The customer service provided by Vagaro has received high praise from users. They describe it as excellent and helpful, emphasizing that they receive support whenever needed.

Inadequate Customization Options: Some users feel that Vagaro lacks sufficient customization options for its features, such as email marketing campaigns and personal task time off. They express a need for more flexibility in automations, reporting capabilities, and the ability to personalize various aspects of the system.

Poor Customer Service: Users have had negative experiences with Vagaro's customer service, finding the responses unhelpful and feeling that their concerns were not adequately addressed. They describe interactions with support as slow, frustrating, and lacking in communication.

Lack of Essential Features: Several users mention that Vagaro is missing important features that would make running their businesses easier. They highlight the absence of customizable appointment reminders with business addresses, limitations in setting up multiple shops/services, difficulty integrating with other software tools, inadequate reporting features, and a lack of essential functions in the Point of Sale System.

Users have made several recommendations for Vagaro based on their experiences with the software. First, they suggest conducting thorough research and comparing Vagaro to other options before making a decision. Second, users find Vagaro to be inclusive and comprehensive, particularly for businesses in the salon/spa industry. Third, Vagaro is considered a great choice for users who want to start their business with online scheduling. Additionally, massage therapists appreciate the SOAP notes and online forms feature offered by Vagaro. Some users also mention that Vagaro provides a good selection of features and capabilities for its price point. However, it is worth considering other options like MindBody for a more comprehensive system.


(1-4 of 4)
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November 02, 2022

Vagaro Review

Score 2 out of 10
Vetted Review
Verified User
Used it as an appointment scheduler online for a wellness business. Allowed clients to book online and easily manage their appointments (cancel and reschedule).
  • Appointment Scheduling
  • Gives customers discount offers to entice them to book in
  • Interface is quite clunky, not the most friendly UI
  • Says they attract new customers but it doesn't happen that often unless you have a really cheap offer
It's well suited if you have a salon where you want to offer very discounted services and just want a platform to advertise.
  • Online bookings for services
  • It wasn't the most positive because I didn't like to offer discounts which is why I switched
I prefer Timely to Vagaro as it allows more flexibility, has a better UI/UX, and has more features that help with retention.
Score 9 out of 10
Vetted Review
Verified User
For the IT services they offer us, they have touched clients whom we have had the pleasure of helping in their beauty salon and related marketplace. specifically integrating their entire system with vagaro and we can say that we are surprised by the quality price of what they offer for our clients.We really see potential both in integration and in the marketing tools that customers need.
  • Vagaro generates a good marketing funnel so that the expectations of customers and companies can direct the corresponding services.
  • Has a fast post sale.
  • It has a fast and good support.
  • It is easy to integrate and edit.
  • Sometimes the back end does not fully sync with reservations.
  • Having multiple services causes the site to log out and is inconvenient.
We have been working in IT for many years and we can say that the software fulfills what it promises but mostly I would say that it is oriented for businesses that are just starting out and if that is your case, friend, let me tell you that the software will save you many organizational problems.
  • The seriousness with which it approaches problems.
  • Support always attentive in answering questions.
  • Understanding and resolution of conflicts.
  • Good price.
  • Avoid inventory losses to customers and that is a very good profit.
  • Makes taking services more explicit.
  • Has increased income for good administration by an average of 15% per year to our clients.
Score 6 out of 10
Vetted Review
Verified User
I have been on the user end of Vagaro to schedule regular appointments and make payments to outside vendors that I frequently use, such as my professional hairstylist. It helps avoid the back and forth with asking questions because the platform displays the pricing of the service, vendor availability, and description of the service.
  • Online scheduling.
  • Displaying pricing.
  • Full service description.
  • A cancellation feature doesn't seem to be available.
  • Adding photos to the description would be a plus.
  • How to locate certain feature as opt in is hard to find.
If you are a service provider that needs to provide your clients with a detailed description of your services along with allowing them to schedule appointments, then Vagaro is a very good product to get that done. If you need to have your clients add on to their service, it appears that this won't allow you to do that.
  • Appointment scheduling.
  • Service description.
  • Pricing displayed.
  • The complexity of canceling an appointment.
StyleSeat is a scheduling platform for the end user. It also allows you to pay directly in the app, along with tipping. StyleSeat is also a well-known product used in the service industry that offers more bells and whistles. Although, you can sometimes get bombarded with ads and emails.
Score 8 out of 10
Vetted Review
Verified User
This software is used to book spa and salon services for staff and other client as per demand and this best part of the product is that the booking feature is very simple and easy to use and one can easily slide through the appoint ment and making it convenient.
  • listing of the service is great
  • location of spas nearby
  • Rating the service
  • The app is refreshing quiet frequently
  • The appointment confirmation can be done in a better way
  • glitch
It is avery good app to find nearby spas, saloons and other places where one book a stylist, but there few glitches it doesn't have a budle offer or I would say that a combo offer so that user can get more value from the money spend by them in terms of service
  • Payment
  • Review
  • Location availability
  • It was very easy to understand
  • very glitchy sometimes
  • Logged out frequently
Vagro has lot of listing listing from nearby places and one can really walk up to the place using and understanding the map which can be very helpful in terms of getting into the spa or the saloon the best part is the timings and the payment feature that can be seen.
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