VanillaSoft Reviews

We use it to track our leads coming in to request information for higher education programs. It helps us since the lead's information is all right in front of us and we do not have to look far for certain important information we need to help the lead. It makes things more streamlined and alot easier to manage. The feature used to result calls at the end of each call really helps us communicate to each other and just let the next rep know how the call went and what happened with the call so that we are better prepared.

Vanilla Soft has increased our outbound call volume because it allows us to go faster in the work we do everyday in a more efficient way. We can move swiftly and quickly and still be accurate and get our jobs done all at the same time. It really helps us to be more productive.

VanillaSoft is being used by all departments across the whole EA organization I believe. We use it to gather student information, and to locate prospective student leads in the system. We then transfer these students to various schools that we work with. Once transferred, they are able to speak with an advisor to get information on the program of interest. These are students looking to pursue trade programs such as HVAC, CDL, nursing, etc.

VanillaSoft allows for easy outbound dialing as well as receiving inbound calls. The tools on VanillaSoft allow for one click to dial the leads in the system, and the caller ID that pops up allows for those working in inbound to accept incoming calls very quickly. We can manage call volumes optimally be being able to attend to each call in a easy and smooth manner.

VanillaSoft is our sales CRM in both our call center and at our school campuses. VS has helped us unify communications between our outreach call center and admissions reps at the schools. VS has been most effective by allowing us to eliminate unnecessary calling by giving us the ability to communicate wrong numbers, non-interested leads, etc. by removing them from calling queues.

When we rolled out VanillaSoft to all of our sales teams at all of our schools, it totally changed the landscape of our business. Before, we could only quantify calling efforts in our corporate call center. Now with VS, we had full insight into what the schools were doing with leads. Our best guess is that VS has produced a 100% increase in outreach across the board to our leads. We are seeing a 20% increase in enrollment since the VS deployment at the school level.

VanillaSoft is what we use to contact our leads. It is the best because it is easy for people who work remotely to use and people who are still working in the call center! It allows us to quickly receive help from a manager if needed. It is used by our entire organization! Keeping in contact with the leads and campuses is the main function of the call center and VanillaSoft makes everything easier for us all!

Yes, it allows us to move quickly and call more leads because we do not have to take the time to dial the number each time. It also allows us to communicate via email with the lead. We are allowed to call more leads because it takes less time to do so.

We use VanillaSoft to screen potential prospects looking to further their education. We reach out to leads and connect them directly to the school they requested just to start the process of enrollment. We set company wide goals and push each other to meet requirements to excel in the industry.

It seems, since I have been with this company, that it has given us the proper tools to successfully transfer prospects over to designated schools and help them start the journey to furthering their education and creating a better future for themselves and the people around them that depend on them.

VanillaSoft is used by the entire company for the purpose contacting prospective students, data management, productivity tracking and solution. It provides a single platform for multiple locations easing the problem of record tracking and information sharing.

Ability to designate certain prospects to designated reps that are better suited to deal with the prospect specific needs thus increasing prospect satisfaction.. one call resolution.

VanillSoft is being used to help Call Center Reps to make outbound calls to prospective students that are interested in getting certified or gain the education needed for their next career path. This program overall helps to provide great customer service to those prospective students and to get them connected to the advisors of their school choice.

VanillaSoft has tremendously increased our ability to make much mire outbound calls than in years past. We went from making 200 calls per day to making 3,000 dials per day and has increased our ability to reach more prospective student while providing exceptional customer service with the help of VanillaSoft. It is a very powerful tool in our toolbox.

We use VanillaSoft to curate leads who are interested in furthering their education. The program tells us when we need to call them, keeps track of our calls and whether they are positive or negative and results them accordingly.

The company has needed to expand since using VanillaSoft because it has enabled our company to be much faster with response time and follow ups.

I'm not sure if other departments use it. I know the whole organization doesn't just use it. I think it helps out a lot with organization. It also seems to make it a lot easier to look up info from clients which makes it easier to set up appointments and know how to approach them better.

It's constantly giving us new numbers to call throughout our day so that we aren't calling the same ones over and over. It also lets us result calls so if somebody is not interested at the time we can put that in as the result of the call and it won't give us that number again until it's been awhile to give us a good shot at talking again.

Our entire organization uses VanillaSoft. I am in sales, so I use it for calling the leads that are loaded into it, as well as managing all of my leads. VanillaSoft also helps sales management by calculating various levels of performance to compare to our metrics. This greatly allows our managers to coach their teams and individuals.

We use VanillaSoft as a lead management program. It works great for managing follow-ups. The interface is incredibly user friendly and has many time saving functions like one click emailing and calling. This software also keeps track of which one of our producers is working which lead so their is never any doubt who is working what.

VanillaSoft keeps everyone on track and ensures we make the volume of calls that is necessary for success. It is very easy to see who you called in a day and how many calls were made. This makes it very convenient to keep track of all of our lead measures, which lead to our lag measures (our paychecks).

[VanillaSoft] is used by our sales department only. We use it for lead prioritization and customer management. It helps us prioritize assisting or calling customers in the order that our company wants to call/manage them in. It's integrated with SalesForce so that helps with the customer service/management side as well.

It has helped increase our call volume. Before [VanillaSoft] we would call about 20 customers a day. With [VanillaSoft], we call at least 30 or more.

VanillaSoft is being used throughout our entire organization in some way, shape or form... We have different teams, that are all able to use and work with in VanillaSoft, to which all information is easily kept throughout 1 system. We address getting students into school, which means, we help prospects who have done online, in person, and/or over the phone search and requested information regarding furthering education or changing careers.

With using VanillaSoft, our outbound call volumes can go through the roof! VanillaSoft makes it super easy to actually connect with the other person on the line as all the information you need is there, you don't need to go searching around for anything, which makes call go smoother, faster, and on to the next and just repeat!

Our company uses VanillaSoft to make calls to consumers who have expressed interest in our services. I am on a team of a growing number of Inside Sales Agents (we currently have 5). We love the way VanillaSoft is setup for us to make calls—it is so easy to use and disposition the calls. The script is also right in front of us on the same page, so we don't have to click multiple screens. There is also plenty of space for information about the lead and the client. VanillaSoft quickly dials the numbers and moves to the next lead just as fast. We couldn't ask for a better tool!

I'm not sure how to quantify the impact, but I know I can make 20-40 calls an hour with a dialer, and only 10 by manual dialing.

All our sales people use VanillaSoft to prospect. It is the most efficient way to move through a call/contact list with the least distractions.

Sales call volume up at least 50% purely from the efficiency of the call system. Auto-advance to the next record and integrated call software and email means we never need to leave the app. Huge advantage!

The Development Office at Santa Clara University uses VanillaSoft in the outgoing call center for prospect relationship management. It makes it easy to organize all the information and employee notes in one place, which helps the callers have more effective conversations with the prospects.

Definitely. Autodialing makes it extremely efficient to reach more prospects.

VanillaSoft is used by our Area Developers to recruit contractors to serve as licensed installers of our product throughout the US. Our prospects in VanillaSoft are broken down by different campaigns we call in and also broken down by specific industry. It's a great CRM as it gives a map of where the prospect is located so we get a sense of the demographics on where the prospect is located. Our business model is to place installers where the market is hot for outdoor living spaces.

We all pump out a little over 160 calls a day. There are 3 of us inside area developers so that's close to 500 calls a day. Using the VS Connect feature is like lightning moving between prospects. The callbacks come through well with the feature shown in the right top corner. Just one click and you're live. Super easy!

We are able to tackle outbound calling projects of all sizes - because VanillaSoft is so easily scalable - we can assist with projects of all sizes. We have worked with different divisions, segments within a singular company - prospects love that we can work with small campaigns to large campaigns, all with the same level of focus and continuity which makes us a trusted/reliable vendor. VanillaSoft gives us the flexibility to work on numerous campaigns while maintaining the same quality. Clients also love when they call me the owner - I can give any answer/address any issues immediately to their satisfaction!

I am the only one using VanillaSoft in my company. I am testing it out for my team before they start to use it. It is possible that the entire company will at some point use it.

VanillaSoft is a CRM and Dialer. It has solved the problem my industry is facing due to the Covid-19 situation. I work mainly with seniors which made me unable to leave my house for 2 months. I was able to transition my entire business online.

I transitioned from a cold door knocking system to a warm lead calling system. I used my overhead savings to buy warm leads to call. My best door knocking day was 32 doors knocked on. I have dialed upwards of 200 numbers in a single day of calling for only 3 or 4 hours.

I own my insurance agency, and am president/CEO (chief everything officer). VanillaSoft is everything I didn't know I needed in a dialer/CRM system. Intellectual routing takes the thinking out of dialing leads. It's a one click call then next lead. It makes me more efficient and increased my productivity 10x. In a business of volume, more dials equals more profitability.

I am able to dial 5-10x more people in the same amount of time than by doing it manually on my cell phone.

It is used for appointment setting for small business clients throughout the country. Vanilla Soft is used for tracking CRM and representatives' time making calls. It's got many more uses with management, but that's my personal experience with it.

We used Vanilla Soft for over 2 years now and it is our main CRM in terms of dealing with our existing and potential clients. It is the best software for sales and marketing especially the intuitive routing where it auto routes leads that are deemed priority to be contacted. The scheduling of appointment is fantastic, no hassle with all the automated emails sent out.

We have increased our call volumes by 50% compared to the previous manual dialing. Since we've used VanillaSoft, our work efficiency has doubled because of the auto-dialing and auto-routing—no paperwork and no mess.

VanillaSoft is being used only in our B2B calling efforts. When we switched to VanillaSoft, we get more insights into how everyone's performing, we were able to reach out to a lot more prospects compared to previous CRM, and it increased our deliverables. The on-boarding of new users is very easy. The default page for callers is not hard to navigate, you can easily make 300 calls or even more within an eight-hour shift.

My agents are making 40 dials per hour on an average. I think this is a 50% increase in comparison to how many we were reaching before. This platform really helped us in our productivity.

VanillaSoft is used as a management tool for prospective students. It addresses any "lags" in new leads, meaning it automatically populates the next lead for each admissions person. We also utilize text messaging, along with appointments to help organize the leads. They are automatically put into recirculation as needed.

Our call volumes have honestly stayed about the same. Each rep has a certain standard number of calls they are expected to make each day. However, VanillaSoft has dramatically increased the quality of these calls. Instead of wasting time on old leads or the same leads over and over. The quality of leads however, is much better.

I've been utilizing VanillaSoft for 4 years now at my job in sales for major arts organizations in Southern California. VanillaSoft provides an excellent interface for phone work. It makes important data visible and accessible, with useful fills to organize contacts. VanillaSoft allows our company to manage multiple campaigns at one time while keeping data from each campaign searchable and active. I am impressed by the advanced search capabilities that can pull up contacts from every campaign ever created in our system. Furthermore, with one click from the stats page, we can create reports to pull up sales records daily, weekly, monthly, and for all time. Vanilla soft records all phone calls made with time, date and notes easy to view on the contact page. It also allows us to place our contacts' buying history right next to the contact information for easy viewing while making calls. Administrators can create fields for users to fill in sales details, auto-sum pricing and load into a printable pdf. We can also easily print mailing labels from the contact page. Lastly, users can sign in online to access campaigns from multiple locations. I consider VanillaSoft the ideal platform for sales success.

We've been able to increase our call rates by 30 calls an hour through more efficient software from VanillaSoft.