Name: Vantage Point
Rating: 1 (3 reviews)
Author: Pipkins

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

Operational Analytics

Policy Management

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

Web Scraping

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Unanet ERP for AE

Unanet

Eleveo

Eleveo (formerly ZOOM International)

BQE CORE

BQE Software Inc.

Playvox

Sprinklr Service

Sprinklr

NiCE CXone Mpower

NICE Systems

Replicon Polaris PSA

Deltek Replicon

Calabrio ONE

Calabrio

Zendesk Suite

Zendesk

Planview ChangePoint

Planview

Users of this software have found it incredibly useful for scheduling purposes, allowing them to efficiently manage overtime, vacation, and sick leaves. The software ensures that users adhere to the rules and prevents flooding the site with multiple identical requests. Additionally, the malleable nature of the RTA module has been beneficial in solving various issues related to anomalies in task categorization within companies.

In contact centers, this software is utilized to optimize staffing and enhance customer support while keeping staffing levels minimal. The goal is to use a cost-effective workforce management solution specifically tailored for the contact center department. Though the software aims to assist in optimizing staffing and predicting poor SLAs, some limitations have been noted in achieving these goals effectively.

However, it's important to note that a few users have experienced inaccuracies with the VP for FOREX module, leading to a higher frequency of losses rather than gains when making investment decisions based on its predictions. Despite this drawback, overall feedback on the software has been positive and highlights its effectiveness in streamlining scheduling processes and optimizing staffing levels for improved customer support in various industries.

Convenience: Users appreciate that Pipkins is available 24/7 and can be accessed anytime, providing convenience for their scheduling needs and planning. Some reviewers mentioned that this feature allows them to manage their workforce more efficiently, as they can easily make changes to schedules or access important information at any time.

Flexibility: Reviewers highlight the flexibility of Pipkins as developers work closely with them to design customized solutions, making it a highly adaptable platform. Multiple users have mentioned the ability to mold Pipkins according to their specific requirements, such as creating unique rules for shift assignments or integrating with other software systems.

Cost-effectiveness: Customers praise Vantage Point as a cost-effective solution for their workforce management needs. Many reviewers find the pricing reasonable without compromising on the quality of features provided. They appreciate getting good value for their investment in a comprehensive workforce management system that meets their organization's needs without breaking the bank.

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

Talkdesk

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Vantage Point

Call Center Workforce Optimization

First track from our EP, hope you enjoy x
https://www.facebook.com/vantagepointbanduk/
https://www.instagram.com/vantagepointband/
vantagepointbanduk@gmail.com

Vantage Point - Move On (Demo)

Vantage Point Media House 2014 Demo Reel

Couldn't find this band on youtube. Why tho??
Settling It
The Power Of
Disappearing Act

Vantage Point - Demo (2016)

Oracle Cloud APM tutorial: DEMO: Synthetic Monitoring

One-point Linear Perspective Demo video: step-by-step, 3 vantage points in bird’s eye view

Vantage Point Demo Reel

A collection of drone videos by Vantage Point U.A.S

2017 Drone Demo Reel

vantage point demo for Atari 8-bit

A collection of drone videos by Vantage Point U.A.S

www.vpuas.com 










Music - by Alan Walker --- Fade

WebJoin Meeting Richard J. Pocock-20130315 1235-1 CCBN demo draft

Vantage Point Construction Software Demo

Likelihood to Recommend

Support Rating

Pipkins

Operations Manager

Vantage Point 2022-01-17 20:17:49

Tableau Desktop

Domo

Clari

Director of analytics

Vantage Point 2019-10-25 20:12:06

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Not accurate

Price point

Hasn't been updated

Customer support

Not clear

Tech support

Home

Call Center Workforce Optimization Software

I can tell you VP for FOREX is wrong more often than it is not. Purchased 5 currency pairs and it would be a losing strategy to place any investments based on their predictions. You will see a loss much more often than again. I would use traditional indicators. Feel free to email me if you want to see the data I have tracked and used.

Easy to read
Updates regularly
Tech support

Predications are not accurate, much less than 80% they advertise
Price point is high
Try to charge you for indicators [that] would be free on literally any platform, MACD for example

We started using Vantage Point because we wanted to optimize our contact center in a simple way. We used it only in contact centers, and not other departments. We wanted to use a cheaper WFM solution rather than going for a more premium option since our contact center is small. We had several goals that included optimizing staffing and understanding when we were going to have poor SLAs. It didn't accomplish these goals very well because of a few specific limitations.

Cheap - Vantage point is a very economic solution.
Strong WFM models - Modified Erlang is great.

Customer support/success - We didn't get any support from them after implementation.
Not Mac compatible - They said they had a way you could VPN in, but it didn't work.
The programming required is complex. It's not clear if this is meant as a DIY or if you should send things in to be programmed. We were told to send things in, but wouldn't hear back for extended periods of time.

Not much impact.
Learned we needed to dedicate a full FTE to just program/manage Vantage Point.
We eventually built our own scheduling tool since it was not intuitive.

Vantage Point

Overview

What is Vantage Point?