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Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.Pipkins - does everything extremely well. A little ugly and clunky, but THE BEST functionWe use vantage point to manage our inbound queue volume. It's a great solution. We can optimize schedules with the click of a button. It's helped us get rid of other software programs we previously used to log attendance. Now we can do it all in one space. Huge win. The downside to Pipkins is how ugly it is. This won't win any awards for design. The interface looks like it was built in MS Access. EDIT: We have now been using vantage point for several months. There are some areas that have not been up to par. The interface does not work well on Macs. The forecasting is very black box. We haven't yet found a way to adjust forecasts without manually exporting data. It has worked ok so far, but in the end I wish we had just built our own system,Queue by queue predictions Visibility into availability Projected responsiveness based on availability Schedule optimization,It's really ugly. Looks like it was built in 1990 and the UI hasn't been updated since.,9,Huge impact on staffing. 10% saving based on better utilization of agents. More frequent SLA attainment.
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Vantage Point
1 Ratings
Score 9.0 out of 101
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Vantage Point Reviews

Vantage Point
1 Ratings
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Score 9.0 out of 101
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Luke Ferrel profile photo
August 07, 2018

Vantage Point Review: "Pipkins - does everything extremely well. A little ugly and clunky, but THE BEST function"

Luke Ferrel
Score 9 out of 10
Vetted Review
Verified User
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We use vantage point to manage our inbound queue volume. It's a great solution. We can optimize schedules with the click of a button. It's helped us get rid of other software programs we previously used to log attendance. Now we can do it all in one space. Huge win.

The downside to Pipkins is how ugly it is. This won't win any awards for design. The interface looks like it was built in MS Access.

EDIT: We have now been using vantage point for several months. There are some areas that have not been up to par. The interface does not work well on Macs. The forecasting is very black box. We haven't yet found a way to adjust forecasts without manually exporting data. It has worked ok so far, but in the end I wish we had just built our own system
  • Queue by queue predictions
  • Visibility into availability
  • Projected responsiveness based on availability
  • Schedule optimization
  • It's really ugly. Looks like it was built in 1990 and the UI hasn't been updated since.
It's well suited when you have a lot of knowledge about what you want to accomplish, or if you have an unusual queueing system. It's very flexible software. It's not well suited if you want an easy out of the box system where you don't have to become the expert. They include 2 training seats in the price, and it's very reasonable, but you will have to dig in while in that training.
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Vantage Point Scorecard Summary

Likelihood to Recommend (1)
9.0

About Vantage Point

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.
Categories:  Call Center Workforce Optimization

Vantage Point Technical Details

Operating Systems: Unspecified
Mobile Application:No