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Vantage Point

Vantage Point


What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

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TrustRadius Insights

Users of this software have found it incredibly useful for scheduling purposes, allowing them to efficiently manage overtime, vacation, …
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What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

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  • Premium Consulting/Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Demos

Vantage Point Construction Software Demo


WebJoin Meeting Richard J. Pocock-20130315 1235-1 CCBN demo draft


2017 Drone Demo Reel


vantage point demo for Atari 8-bit


2017 Drone Demo Reel


Vantage Point Demo Reel

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Product Details

What is Vantage Point?

Vantage Point Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this software have found it incredibly useful for scheduling purposes, allowing them to efficiently manage overtime, vacation, and sick leaves. The software ensures that users adhere to the rules and prevents flooding the site with multiple identical requests. Additionally, the malleable nature of the RTA module has been beneficial in solving various issues related to anomalies in task categorization within companies.

In contact centers, this software is utilized to optimize staffing and enhance customer support while keeping staffing levels minimal. The goal is to use a cost-effective workforce management solution specifically tailored for the contact center department. Though the software aims to assist in optimizing staffing and predicting poor SLAs, some limitations have been noted in achieving these goals effectively.

However, it's important to note that a few users have experienced inaccuracies with the VP for FOREX module, leading to a higher frequency of losses rather than gains when making investment decisions based on its predictions. Despite this drawback, overall feedback on the software has been positive and highlights its effectiveness in streamlining scheduling processes and optimizing staffing levels for improved customer support in various industries.

Attribute Ratings


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January 18, 2022

Inaccurate predications

Nick Vessey | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I can tell you VP for FOREX is wrong more often than it is not. Purchased 5 currency pairs and it would be a losing strategy to place any investments based on their predictions. You will see a loss much more often than again. I would use traditional indicators. Feel free to email me if you want to see the data I have tracked and used.
  • Easy to read
  • Updates regularly
  • Tech support
  • Predications are not accurate, much less than 80% they advertise
  • Price point is high
  • Try to charge you for indicators [that] would be free on literally any platform, MACD for example
Any prediction
  • none
  • none
  • none
  • Negative
Score 2 out of 10
Vetted Review
Verified User
We started using Vantage Point because we wanted to optimize our contact center in a simple way. We used it only in contact centers, and not other departments. We wanted to use a cheaper WFM solution rather than going for a more premium option since our contact center is small. We had several goals that included optimizing staffing and understanding when we were going to have poor SLAs. It didn't accomplish these goals very well because of a few specific limitations.
  • Cheap - Vantage point is a very economic solution.
  • Strong WFM models - Modified Erlang is great.
  • Customer support/success - We didn't get any support from them after implementation.
  • Not Mac compatible - They said they had a way you could VPN in, but it didn't work.
  • The programming required is complex. It's not clear if this is meant as a DIY or if you should send things in to be programmed. We were told to send things in, but wouldn't hear back for extended periods of time.
It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point.
  • Not much impact.
  • Learned we needed to dedicate a full FTE to just program/manage Vantage Point.
  • We eventually built our own scheduling tool since it was not intuitive.
We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. We didn't dedicate as many resources as needed. That said, we didn't feel we got any support from their team
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communication
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