Vantage Point

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Inaccurate predications

1
January 18, 2022
I can tell you VP for FOREX is wrong more often than it is not. Purchased 5 currency pairs and it would be a losing strategy to place any …

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What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

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  • Premium Consulting / Integration Services

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Product Details

What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

Vantage Point Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (4)

Ratings

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(1-3 of 3)
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January 18, 2022

Inaccurate predications

Nick Vessey | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
I can tell you VP for FOREX is wrong more often than it is not. Purchased 5 currency pairs and it would be a losing strategy to place any investments based on their predictions. You will see a loss much more often than again. I would use traditional indicators. Feel free to email me if you want to see the data I have tracked and used.
  • Easy to read
  • Updates regularly
  • Tech support
  • Predications are not accurate, much less than 80% they advertise
  • Price point is high
  • Try to charge you for indicators [that] would be free on literally any platform, MACD for example
Any prediction
Luke Ferrel | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use vantage point to manage our inbound queue volume. It's a great solution. We can optimize schedules with the click of a button. It's helped us get rid of other software programs we previously used to log attendance. Now we can do it all in one space. Huge win.

The downside to Pipkins is how ugly it is. This won't win any awards for design. The interface looks like it was built in MS Access. EDIT: We have now been using vantage point for several months. There are some areas that have not been up to par. The interface does not work well on Macs. The forecasting is very black box. We haven't yet found a way to adjust forecasts without manually exporting data. It has worked ok so far, but in the end I wish we had just built our own system
  • Queue by queue predictions
  • Visibility into availability
  • Projected responsiveness based on availability
  • Schedule optimization
  • It's really ugly. Looks like it was built in 1990 and the UI hasn't been updated since.
It's well suited when you have a lot of knowledge about what you want to accomplish, or if you have an unusual queueing system. It's very flexible software. It's not well suited if you want an easy out of the box system where you don't have to become the expert. They include 2 training seats in the price, and it's very reasonable, but you will have to dig in while in that training.
Score 2 out of 10
Vetted Review
Verified User
Review Source
We started using Vantage Point because we wanted to optimize our contact center in a simple way. We used it only in contact centers, and not other departments. We wanted to use a cheaper WFM solution rather than going for a more premium option since our contact center is small. We had several goals that included optimizing staffing and understanding when we were going to have poor SLAs. It didn't accomplish these goals very well because of a few specific limitations.
  • Cheap - Vantage point is a very economic solution.
  • Strong WFM models - Modified Erlang is great.
  • Customer support/success - We didn't get any support from them after implementation.
  • Not Mac compatible - They said they had a way you could VPN in, but it didn't work.
  • The programming required is complex. It's not clear if this is meant as a DIY or if you should send things in to be programmed. We were told to send things in, but wouldn't hear back for extended periods of time.
It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point.
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communication