Vantage Point Reviews

3 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 2.9 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-2 of 2)

Companies can't remove reviews or game the system. Here's why.
April 16, 2021
Luke Ferrel | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use vantage point to manage our inbound queue volume. It's a great solution. We can optimize schedules with the click of a button. It's helped us get rid of other software programs we previously used to log attendance. Now we can do it all in one space. Huge win.

The downside to Pipkins is how ugly it is. This won't win any awards for design. The interface looks like it was built in MS Access.

EDIT: We have now been using vantage point for several months. There are some areas that have not been up to par. The interface does not work well on Macs. The forecasting is very black box. We haven't yet found a way to adjust forecasts without manually exporting data. It has worked ok so far, but in the end I wish we had just built our own system
  • Queue by queue predictions
  • Visibility into availability
  • Projected responsiveness based on availability
  • Schedule optimization
  • It's really ugly. Looks like it was built in 1990 and the UI hasn't been updated since.
It's well suited when you have a lot of knowledge about what you want to accomplish, or if you have an unusual queueing system. It's very flexible software. It's not well suited if you want an easy out of the box system where you don't have to become the expert. They include 2 training seats in the price, and it's very reasonable, but you will have to dig in while in that training.
Read Luke Ferrel's full review
October 29, 2019
Luke Ferrel | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
We started using Vantage Point because we wanted to optimize our contact center in a simple way. We used it only in contact centers, and not other departments. We wanted to use a cheaper WFM solution rather than going for a more premium option since our contact center is small. We had several goals that included optimizing staffing and understanding when we were going to have poor SLAs. It didn't accomplish these goals very well because of a few specific limitations.
  • Cheap - Vantage point is a very economic solution.
  • Strong WFM models - Modified Erlang is great.
  • Customer support/success - We didn't get any support from them after implementation.
  • Not Mac compatible - They said they had a way you could VPN in, but it didn't work.
  • The programming required is complex. It's not clear if this is meant as a DIY or if you should send things in to be programmed. We were told to send things in, but wouldn't hear back for extended periods of time.
It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point.
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communication
Read Luke Ferrel's full review

What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

Vantage Point Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

Who uses Vantage Point?

The most common users of Vantage Point are from Enterprises and the Building Materials industry.