Skip to main content
TrustRadius
Variphy

Variphy

Overview

What is Variphy?

Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone.Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.What’s possible with Variphy:- Dashboards, UCCX…

Read more

Learn from top reviewers

Pleasantly Surprised and Satisfied!!!

Rating: 9 out of 10
May 24, 2022
Vetted ReviewVerified User
We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in add...
Continue reading
Verified user
Engineer

You can Call on Variphy any time! Their service and value are what keep us coming back every year.

Rating: 10 out of 10
May 14, 2022
Vetted ReviewVerified User
As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Syste...
Continue reading
Jackie Sheppard
Professional - Information Technology
Telecom Analyst
UNM Sandoval Regional Medical Center
Variphy6 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Product Details

What is Variphy?

Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone.

Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.

What’s possible with Variphy:

- Dashboards, UCCX Wallboards, & Widgets
- CUCM CDR Reporting & Call Analytics
- UCCX Reporting & Analytics
- Cisco CUBE CDR Reporting
- Variphy Call Analytics for Zoom Phone
- Variphy Call Analytics for Webex Calling
- Variphy Call Analytics for Microsoft Teams
- Variphy Cloud
- Remote Phone Control, Macros, & Broadcast
- Change Management & As-Built Reporting
- DN & DID Inventory Management
- Enhanced Consulting Services

Variphy Features

  • Supported: CUCM CDR Reporting & Call Analytics
  • Supported: UCCX Reporting & Analytics
  • Supported: Cisco CUBE CDR Reporting
  • Supported: Dashboards, UCCX Wallboards, & Widgets
  • Supported: Variphy Cloud
  • Supported: Remote Phone Control, Macros, & Broadcast
  • Supported: Change Management & As-Built Reporting
  • Supported: DN & DID Inventory Management
  • Supported: Enhanced Consulting Services
  • Supported: Webex Calling Reporting & Analytics
  • Supported: Zoom Phone Reporting & Analytics
  • Supported: Microsoft Teams Reporting & Analytics

Variphy Screenshots

Screenshot of Cisco CDR & UCCX Reporting & AnalyticsScreenshot of Cisco UCCX Wallboards Variphy's Cisco Unified Contact Center Express (UCCX) statistics are delivered in real-time to every screen needed within a single dashboard. Wallboard Widgets can be configured on the fly for Agent State and multiple CSQ statistics on one screen.Screenshot of Cisco CUBE CDR Reporting Much like CUCM CDR Reporting and UCCX Call Analytics, Variphy’s CUBE CDR reporting and Dashboard Widgets are used to search, analyze, and report upon CUBE call activity. Offers Search by Calling Numbers (CLID), Dialed Number Identification Services (DNIS), Peer Addresses, as as well as details and statistics that can be included in customizable and dynamic reports and widgets.Screenshot of Cisco CUBE Call Scenario ChartScreenshot of

Variphy Videos

Variphy - Cisco CDR Reporting & Call Analytics Solutions
Variphy Call Analytics for Zoom Phone

Variphy Integrations

Variphy Competitors

Variphy Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationNo
Supported LanguagesEnglish

Variphy Downloadables

Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Variphy is a versatile software that has significantly enhanced the user experience of many customers. It streamlines manual processes and saves users valuable time and effort. By allowing users to pull their own reports, Variphy eliminates the need for manual translation, making it easy for users to access the information they need quickly.

One of the standout features of Variphy is its remote phone control capability, which enables users to troubleshoot phone issues remotely. This has been highly beneficial for troubleshooting oddities in calls and identifying necessary changes to resolve them. Users have expressed satisfaction with the effectiveness of Variphy's reporting and troubleshooting capabilities, leaving little room for doubt about its usefulness.

Variphy's CDR call reporting feature has also proven invaluable to many users. It provides detailed insights into call volume, queue occupancy rates, call outcomes, and other metrics that help enhance call center operations. Users are able to monitor SIP trunk usage through intuitive dashboards and widgets, obtaining an overview of usage at any given time.

The software's customization options allow for tailored reports based on specific organizational needs. Users appreciate that Variphy simplifies CDR analysis, enabling them to troubleshoot issues, view call paths, codecs, gateways, and each leg of a call. Furthermore, daily, weekly, and monthly CDR reporting along with the cradle to grave feature aid in troubleshooting capabilities.

Variphy's impact extends beyond call centers as well. Medical practices have found great value in daily call volume metrics that were previously unavailable. Additionally, Variphy helps identify staffing issues based on call volume statistics, offering insights into staff availability.

Overall, Variphy has proven itself as a valuable resource for adhoc call checking, on-demand call reporting, troubleshooting phone issues remotely, improving efficiency and accountability in call centers, optimizing staffing during high call volume times, and providing comprehensive insights into call traffic patterns. Its ease of use and exceptional customer service have made it a highly regarded software solution in the field.

Users have made several recommendations for Variphy based on their experiences. It is commonly recommended to reach out to Variphy Organizations Staff for assistance, try Variphy for easy implementation and running a proof of concept, and utilize custom scripts and the software's billing and filtering features. Additionally, users recommend setting up scheduled reports for managers and supervisors to adjust staff accordingly and working with support to optimize the product for better performance. These recommendations highlight the positive aspects of Variphy as mentioned by users.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why

Pleasantly Surprised and Satisfied!!!

Rating: 9 out of 10
May 24, 2022
Verified User
Vetted Review
Verified User
Use Cases and Deployment Scope
We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in addition to giving us reporting statistics of items we did not have access to previously.
Pros and Cons
  • The ease of use in creating customize reporting
  • Realtime data regarding CUBE statistics
  • The ability to create really professional-looking reports
Likelihood to Recommend
Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc
Most Important Features
  • The data it pulls from the phone system (for system clean up)
  • the trunk usage data (CUBE data)
  • Its enhancement to UCCX reporting
Return on Investment
  • No negative impact
  • Positive impact because it let's measure circuit usage on an hourly basis to determine busy times
Alternatives Considered
Variphy is a great enhancement
Other Software Used
Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center
Support Rating
10
Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.
Premium Support
Not sure; the contract was already in place when I started. However, I think we have the premium support pkg from the support I have received thus far.
Bug Resolution
No
Exceptional Examples of Variphy Support
After the implementation, I determined an issue that affected the communication on the CUBEs. r. This issue affected the communication between the two systems, Dre Divac and the team worked with me to fix the problem, copy the data to the Variphy server, and purge the CUBEs of stale records. They worked directly with me until the issue was solved and followed up with me regardless of the origin of the problem was the cubes. Thank you, Variphy!

You can Call on Variphy any time! Their service and value are what keep us coming back every year.

Rating: 10 out of 10
May 14, 2022
JS
Jackie Sheppard
Telecom Analyst
UNM Sandoval Regional Medical Center (Hospital & Health Care, 5001-10,000 employees)
Vetted Review
Verified User
Variphy
6 years of experience
View profile
Use Cases and Deployment Scope
As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Systems Analyst, I use it for investigating user and patient complaints. It is also used by managers and directors to help evaluate staffing needs. We have been using it for about 6 years. It has been really easy to manage from a server perspective. Here is one of the very best parts: Variphy's incredible customer service!!!! When we have needed their help, whether with a minor server issue or with developing reports (or a few times, just user error), they have always been there to quickly and kindly help out. They truly value their employees and customers and it really shows! They are constantly rolling out new development. Once our company wanted a new feature. They always listen to their customers. With great planning, they made it happen! Thanks, Variphy for 6 great years of Service!
Pros and Cons
  • Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
  • Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
  • Dashboards give a quick look at the status of your calls.
  • The ability to use "Friendly Names" for fields for ease of user use.
Likelihood to Recommend
It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.
Most Important Features
  • Reporting is number one
Return on Investment
  • I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.
Alternatives Considered
Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.
Return to navigation