Name: Variphy Call Analytics for Zoom Phone
Uploaded: 2022-10-13T05:30:26.000Z
Duration: 3 min 56 s
Description: Variphy Call Analytics for Zoom Phone

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Proposal

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Cloud Infrastructure Entitlement Management

File Integrity Monitoring

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Vertical-Specific

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### Call Detail Records (CDR
Users consistently highlight Variphy's call detail records (cdr) functionality as a standout feature, emphasizing its ability to streamline the process of analyzing call data and generating insightful reports. The tool's efficiency in tracking abandoned calls, monitoring call volumes, and providing detailed call histories has garnered positive feedback from users across various industries. Variphy's intuitive interface and robust database management of cdr records have been commended for simplifying the task of extracting valuable insights from call data.

### Call Volume Analysis
Users consistently praise Variphy for its call volume analysis capabilities. The tool's ability to provide detailed insights into call volume trends, agent availability, and staffing issues has been a game-changer for many organizations. Variphy's call volume analysis feature has empowered users to make data-driven decisions, optimize resource allocation, and enhance overall operational efficiency. The consensus among users is that Variphy excels in delivering comprehensive and actionable call volume analysis, proving to be an invaluable asset in managing and improving call center performance.

### SIP and VoIP Management
Users appreciate Variphy's strong SIP and VoIP management functionalities, particularly in troubleshooting phones remotely and gaining insights through dashboards and widgets. However, there are some concerns about the platform's ability to provide additional value beyond the basic Cisco VoIP deployment, especially in terms of Unity and CCX reporting. Despite these limitations, Variphy remains a valuable tool for managing SIP and VoIP operations efficiently.

### Customized Reporting
Users appreciate Variphy's customizable reporting features, noting that once reports are set up, the platform is user-friendly. While some users find the initial learning curve challenging, they acknowledge the robustness and power of Variphy's reporting capabilities. The ability to tailor reports to specific organizational needs is highlighted as a significant advantage, although some users express a desire for more pre-built report templates to streamline the process. Despite some initial complexities, users generally find Variphy's customized reporting to be a valuable asset in monitoring and analyzing data effectively.

### Real-Time Monitoring and Dashboards
Users consistently praise Variphy's real-time monitoring and dashboard features for their robust functionality and ease of use. While some users find the dashboard creation process slightly challenging, the majority appreciate the rich user interface that allows for seamless transitions between different monitoring tools. Variphy's real-time monitoring capabilities have been particularly beneficial in streamlining reporting processes and ensuring optimal staffing levels in various departments. Additionally, users have highlighted the tool's efficiency in reducing the time spent on manual data analysis and providing valuable insights that were previously inaccessible.

Users have made several recommendations for Variphy based on their experiences. It is commonly recommended to reach out to Variphy Organizations Staff for assistance, try Variphy for easy implementation and running a proof of concept, and utilize custom scripts and the software's billing and filtering features. Additionally, users recommend setting up scheduled reports for managers and supervisors to adjust staff accordingly and working with support to optimize the product for better performance. These recommendations highlight the positive aspects of Variphy as mentioned by users.

Effective Extraction and Presentation: Many users have found Variphy incredibly effective in extracting and presenting Cisco information in a user-friendly and easily interpretable manner. This pro has been mentioned by multiple reviewers, showcasing the software's ability to efficiently handle data.

Excellent Customer Service: The customer service provided by Variphy is highly praised by users. Reviewers appreciate the availability and responsiveness of the support team, highlighting their promptness in addressing questions and issues. This positive aspect has been mentioned by several users.

Valuable Reporting Capabilities: Variphy's reporting capabilities have received commendation from users. They find the ease of use in query design helpful in turning data into valuable information. This pro has been highlighted by multiple reviewers, demonstrating its importance in enhancing the overall experience with Variphy.

Variphy is a versatile software that has significantly enhanced the user experience of many customers. It streamlines manual processes and saves users valuable time and effort. By allowing users to pull their own reports, Variphy eliminates the need for manual translation, making it easy for users to access the information they need quickly. 

One of the standout features of Variphy is its remote phone control capability, which enables users to troubleshoot phone issues remotely. This has been highly beneficial for troubleshooting oddities in calls and identifying necessary changes to resolve them. Users have expressed satisfaction with the effectiveness of Variphy's reporting and troubleshooting capabilities, leaving little room for doubt about its usefulness.

Variphy's CDR call reporting feature has also proven invaluable to many users. It provides detailed insights into call volume, queue occupancy rates, call outcomes, and other metrics that help enhance call center operations. Users are able to monitor SIP trunk usage through intuitive dashboards and widgets, obtaining an overview of usage at any given time.

The software's customization options allow for tailored reports based on specific organizational needs. Users appreciate that Variphy simplifies CDR analysis, enabling them to troubleshoot issues, view call paths, codecs, gateways, and each leg of a call. Furthermore, daily, weekly, and monthly CDR reporting along with the cradle to grave feature aid in troubleshooting capabilities.

Variphy's impact extends beyond call centers as well. Medical practices have found great value in daily call volume metrics that were previously unavailable. Additionally, Variphy helps identify staffing issues based on call volume statistics, offering insights into staff availability.

Overall, Variphy has proven itself as a valuable resource for adhoc call checking, on-demand call reporting, troubleshooting phone issues remotely, improving efficiency and accountability in call centers, optimizing staffing during high call volume times, and providing comprehensive insights into call traffic patterns. Its ease of use and exceptional customer service have made it a highly regarded software solution in the field.

Variphy

Unified Communications Monitoring Software provide an overview of communications systems and converged network activity, and also facilitate testing and performance analysis, change management, and troubleshooting.

Unified Communications Monitoring

Likelihood to Recommend

Support Rating

Cisco UCCX Wallboards
Variphy's Cisco Unified Contact Center Express (UCCX) statistics are delivered in real-time to every screen needed within a single dashboard. Wallboard Widgets can be configured on the fly for Agent State and multiple CSQ statistics on one screen.

Cisco CUBE CDR Reporting
Much like CUCM CDR Reporting and UCCX Call Analytics, Variphy’s CUBE CDR reporting and Dashboard Widgets are used to search, analyze, and report upon CUBE call activity.

Offers Search by Calling Numbers (CLID), Dialed Number Identification Services (DNIS), Peer Addresses, as as well as details and statistics that can be included in customizable and dynamic reports and widgets.

<div><b>Unified Communications Analytics. Simplified.</b><br></div><div><br><p>Variphy is the preferred analytics platform for Unified Communications.</p><br><p>Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you.</p><br><p><b>Discover what’s possible with Variphy:</b></p><ul><li>Dashboards, UCCX Wallboards, &amp; Widgets</li><li>Call Reporting &amp; Call Analytics</li><li>Cisco Contact Center Express (UCCX) Reporting &amp; Analytics</li><li>Cisco CUBE CDR Reporting</li><li>Webex Calling Reporting &amp; Analytics</li><li>Zoom Phone Reporting &amp; Analytics</li><li>Variphy Cloud</li><li>Remote Phone Control, Macros, &amp; Broadcast</li><li>Change Management &amp; As-Built Reporting</li><li>DN &amp; DID Inventory Management</li><li>Enhanced Consulting Services</li></ul><br><p><b>Platforms supported:</b></p><ul><li>Cisco CUCM</li><li>Cisco UCCX</li><li>Cisco CUBE</li><li>Zoom Phone</li><li>Webex Calling</li></ul></div>

Reporting & Analytics Solution for Collaboration

Variphy - Cisco CDR Reporting & Call Analytics Solutions

Variphy’s Call Analytics and Management tools are a must for your Cisco Unified Communications and Collaboration. 

Try it today for free!
https://variphy.com/trial

Variphy Call Analytics for Zoom Phone

Try the beta version: https://bit.ly/3TjisTe

Variphy’s Call Analytics for Zoom Phone will allow you to search, analyze, and report on your team’s Zoom Phone call activity.

Web-based analytics and reporting
- Robust historical call log reporting
- Fully customizable dashboards and widgets
- Customizable drag-and-drop interface
- End user, department, and other use cases
- Permissions-based restrictions for users

Easy setup and configuration
- Web-based cloud application with unlimited call log data storage
- Instant view and search function for Zoom Phone call activity and data
- PDF, XLSX, CSV, and HTML exportable report formats
- Easy application updates
- Award-winning US-based support

InVision

Invision Community

Telecom Analyst

Variphy CDR, UCCX, CUBE Reporting & Analytics 2022-05-12 09:33:40

Cisco 4000 Series Integrated Services Routers (ISR 4000)

Variphy CDR, UCCX, CUBE Reporting & Analytics 2022-05-23 10:08:07

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TrustRadius

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Unified Communications Monitoring Software

As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Systems Analyst, I use it for investigating user and patient complaints. It is also used by managers and directors to help evaluate staffing needs. We have been using it for about 6 years. It has been really easy to manage from a server perspective. Here is one of the very best parts: Variphy's incredible customer service!!!! When we have needed their help, whether with a minor server issue or with developing reports (or a few times, just user error), they have always been there to quickly and kindly help out. They truly value their employees and customers and it really shows! They are constantly rolling out new development. Once our company wanted a new feature. They always listen to their customers. With great planning, they made it happen! Thanks, Variphy for 6 great years of Service!

Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
Dashboards give a quick look at the status of your calls.
The ability to use "Friendly Names" for fields for ease of user use.

It might be nice to have a different "user" version of the app, with only selected functions like Dash Boards and Reporting using only the "simplified terms". I did not think to request this previously. It has such incredible capability and there are so many ways to use it, that end-users tend to ask IT to generate all of their reports. As an IT person, I would not mind adding selections in the rights area to allow each person to use them. As it stands, they have limited rights to reporting only, but they are sometimes "afraid" of its complexity.

I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.

We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in addition to giving us reporting statistics of items we did not have access to previously.

The ease of use in creating customize reporting
Realtime data regarding CUBE statistics
The ability to create really professional-looking reports

The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides

The data it pulls from the phone system (for system clean up)
the trunk usage data (CUBE data)
Its enhancement to UCCX reporting

No negative impact
Positive impact because it let's measure circuit usage on an hourly basis to determine busy times

Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center

Not sure; the contract was already in place when I started. However, I think we have the premium support pkg from the support I have received thus far.

After the implementation, I determined an issue that affected the communication on the CUBEs. r. This issue affected the communication between the two systems, Dre Divac and the team worked with me to fix the problem, copy the data to the Variphy server, and purge the CUBEs of stale records. They worked directly with me until the issue was solved and followed up with me regardless of the origin of the problem was the cubes. Thank you, Variphy!

Variphy

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