TrustRadius Insights
Variphy is a versatile software that has significantly enhanced the user experience of many customers. It streamlines manual processes and …
Overview
What is Variphy?
Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone.Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.What’s possible with Variphy:- Dashboards, UCCX…
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What is Variphy?
Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone.
Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.
What’s possible with Variphy:
- Dashboards, UCCX Wallboards, & Widgets
- CUCM CDR Reporting & Call Analytics
- UCCX Reporting & Analytics
- Cisco CUBE CDR Reporting
- Variphy Call Analytics for Zoom Phone
- Variphy Call Analytics for Webex Calling
- Variphy Cloud
- Remote Phone Control, Macros, & Broadcast
- Change Management & As-Built Reporting
- DN & DID Inventory Management
- Enhanced Consulting Services
Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.
What’s possible with Variphy:
- Dashboards, UCCX Wallboards, & Widgets
- CUCM CDR Reporting & Call Analytics
- UCCX Reporting & Analytics
- Cisco CUBE CDR Reporting
- Variphy Call Analytics for Zoom Phone
- Variphy Call Analytics for Webex Calling
- Variphy Cloud
- Remote Phone Control, Macros, & Broadcast
- Change Management & As-Built Reporting
- DN & DID Inventory Management
- Enhanced Consulting Services
Variphy Features
- Supported: CUCM CDR Reporting & Call Analytics
- Supported: UCCX Reporting & Analytics
- Supported: Cisco CUBE CDR Reporting
- Supported: Dashboards, UCCX Wallboards, & Widgets
- Supported: Variphy Cloud
- Supported: Remote Phone Control, Macros, & Broadcast
- Supported: Change Management & As-Built Reporting
- Supported: DN & DID Inventory Management
- Supported: Enhanced Consulting Services
Variphy Screenshots
Variphy Videos
Variphy - Cisco CDR Reporting & Call Analytics Solutions
Variphy Call Analytics for Zoom Phone
Variphy Integrations
Variphy Competitors
Variphy Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Variphy is a versatile software that has significantly enhanced the user experience of many customers. It streamlines manual processes and saves users valuable time and effort. By allowing users to pull their own reports, Variphy eliminates the need for manual translation, making it easy for users to access the information they need quickly.
One of the standout features of Variphy is its remote phone control capability, which enables users to troubleshoot phone issues remotely. This has been highly beneficial for troubleshooting oddities in calls and identifying necessary changes to resolve them. Users have expressed satisfaction with the effectiveness of Variphy's reporting and troubleshooting capabilities, leaving little room for doubt about its usefulness.
Variphy's CDR call reporting feature has also proven invaluable to many users. It provides detailed insights into call volume, queue occupancy rates, call outcomes, and other metrics that help enhance call center operations. Users are able to monitor SIP trunk usage through intuitive dashboards and widgets, obtaining an overview of usage at any given time.
The software's customization options allow for tailored reports based on specific organizational needs. Users appreciate that Variphy simplifies CDR analysis, enabling them to troubleshoot issues, view call paths, codecs, gateways, and each leg of a call. Furthermore, daily, weekly, and monthly CDR reporting along with the cradle to grave feature aid in troubleshooting capabilities.
Variphy's impact extends beyond call centers as well. Medical practices have found great value in daily call volume metrics that were previously unavailable. Additionally, Variphy helps identify staffing issues based on call volume statistics, offering insights into staff availability.
Overall, Variphy has proven itself as a valuable resource for adhoc call checking, on-demand call reporting, troubleshooting phone issues remotely, improving efficiency and accountability in call centers, optimizing staffing during high call volume times, and providing comprehensive insights into call traffic patterns. Its ease of use and exceptional customer service have made it a highly regarded software solution in the field.
Users have made several recommendations for Variphy based on their experiences. It is commonly recommended to reach out to Variphy Organizations Staff for assistance, try Variphy for easy implementation and running a proof of concept, and utilize custom scripts and the software's billing and filtering features. Additionally, users recommend setting up scheduled reports for managers and supervisors to adjust staff accordingly and working with support to optimize the product for better performance. These recommendations highlight the positive aspects of Variphy as mentioned by users.
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Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
May 24, 2022
Pleasantly Surprised and Satisfied!!!
Score 9 out of 10
Vetted Review
Verified User
We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in addition to giving us reporting statistics of items we did not have access to previously.
- The ease of use in creating customize reporting
- Realtime data regarding CUBE statistics
- The ability to create really professional-looking reports
- The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides
- The data it pulls from the phone system (for system clean up)
- the trunk usage data (CUBE data)
- Its enhancement to UCCX reporting
- No negative impact
- Positive impact because it let's measure circuit usage on an hourly basis to determine busy times
Variphy is a great enhancement
Not sure; the contract was already in place when I started. However, I think we have the premium support pkg from the support I have received thus far.
No
After the implementation, I determined an issue that affected the communication on the CUBEs. r. This issue affected the communication between the two systems, Dre Divac and the team worked with me to fix the problem, copy the data to the Variphy server, and purge the CUBEs of stale records. They worked directly with me until the issue was solved and followed up with me regardless of the origin of the problem was the cubes. Thank you, Variphy!
May 14, 2022
You can Call on Variphy any time! Their service and value are what keep us coming back every year.
Score 10 out of 10
Vetted Review
Verified User
As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Systems Analyst, I use it for investigating user and patient complaints. It is also used by managers and directors to help evaluate staffing needs. We have been using it for about 6 years. It has been really easy to manage from a server perspective. Here is one of the very best parts: Variphy's incredible customer service!!!! When we have needed their help, whether with a minor server issue or with developing reports (or a few times, just user error), they have always been there to quickly and kindly help out. They truly value their employees and customers and it really shows! They are constantly rolling out new development. Once our company wanted a new feature. They always listen to their customers. With great planning, they made it happen! Thanks, Variphy for 6 great years of Service!
- Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
- Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
- Dashboards give a quick look at the status of your calls.
- The ability to use "Friendly Names" for fields for ease of user use.
- It might be nice to have a different "user" version of the app, with only selected functions like Dash Boards and Reporting using only the "simplified terms". I did not think to request this previously. It has such incredible capability and there are so many ways to use it, that end-users tend to ask IT to generate all of their reports. As an IT person, I would not mind adding selections in the rights area to allow each person to use them. As it stands, they have limited rights to reporting only, but they are sometimes "afraid" of its complexity.
- Reporting is number one
- I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.
Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.