Veeva CRM Reviews

13 Ratings
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Score 8.4 out of 100

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March 22, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Alternatives Considered

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
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April 18, 2018
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Alternatives Considered

Veeva CRM is solely targeting life sciences industry so they understand all the regulation and compliance related to this industry. As Veeva has other platforms for pharma industry mainly in R&D section so Veeva understands the importance of making sure that their software is compliant with all the regulations. Veeva CRM has the flexibility to be customized based on your needs
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February 02, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Alternatives Considered

Better for field based medical personnel when recording Medical calls.
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Veeva CRM Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (3)
8.0
Workflow management (3)
8.1
Territory management (3)
7.1
Opportunity management (2)
8.0
Integration with email client (e.g., Outlook or Gmail) (2)
7.6
Contract management (2)
7.1
Quote & order management (2)
6.1
Interaction tracking (3)
8.3
Channel / partner relationship management (2)
8.0
Case management (2)
8.0
Call center management (1)
8
Help desk management (1)
8
Lead management (2)
7.0
Email marketing (2)
7.1
Task management (2)
8.0
Billing and invoicing management (2)
7.6
Reporting (2)
6.9
Forecasting (2)
6.1
Pipeline visualization (2)
7.7
Customizable reports (3)
5.4
Custom fields (3)
7.2
Custom objects (3)
7.2
Scripting environment (2)
7.3
API for custom integration (3)
7.9
Single sign-on capability (3)
9.0
Role-based user permissions (3)
9.0
Social data (1)
8
Social engagement (1)
9
Marketing automation (1)
9
Mobile access (3)
9.2

What is Veeva CRM?

Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement.