Veeva CRM Reviews

13 Ratings
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Score 8.4 out of 100

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March 22, 2018
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

A number of companies I support use Veeva CRM predominantly to capture pharma reps' activities - interactions between field based team members and healthcare professionals, such as GPs, nurses and Key Opinion Leaders. The outcome of those interactions is recorded in the systems, and an external solution is used to run reports and analyse the findings. Veeva CRM is also used to capture product discounts, as well as for territory alignment.
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April 18, 2018
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Veeva CRM is used by our marketing team to record discussion they have with the Doctors, nurses and other staff members at the clinic/hospitals. The system is also used by the clinical research/medical affairs team to review the discussion the marketing team had with the investigators. The system allows the field team to abide the healthcare regulations such as 21 CFR Part 11.
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February 02, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Use Veeva Medical to record interactions between field based team members and health care practitioners. Details of the materials discussed during the meeting as well feedback from the HCPs are recorded.
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Veeva CRM Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (3)
8.0
Workflow management (3)
8.1
Territory management (3)
7.1
Opportunity management (2)
8.0
Integration with email client (e.g., Outlook or Gmail) (2)
7.6
Contract management (2)
7.1
Quote & order management (2)
6.1
Interaction tracking (3)
8.3
Channel / partner relationship management (2)
8.0
Case management (2)
8.0
Call center management (1)
8
Help desk management (1)
8
Lead management (2)
7.0
Email marketing (2)
7.1
Task management (2)
8.0
Billing and invoicing management (2)
7.6
Reporting (2)
6.9
Forecasting (2)
6.1
Pipeline visualization (2)
7.7
Customizable reports (3)
5.4
Custom fields (3)
7.2
Custom objects (3)
7.2
Scripting environment (2)
7.3
API for custom integration (3)
7.9
Single sign-on capability (3)
9.0
Role-based user permissions (3)
9.0
Social data (1)
8
Social engagement (1)
9
Marketing automation (1)
9
Mobile access (3)
9.2

What is Veeva CRM?

Veeva CRM is a customer relationship management (CRM) solution with features such as collaboration, sales utilization and alignment, and customer engagement.