Name: Verenia CRM
Author: Verenia

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Business Intelligence (BI)

Case Management

Collaboration

Enterprise Content Management

Enterprise Resource Planning (ERP)

Operational Analytics

Payment Facilitation

Enterprise

Accounting

Financial Close

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Access Gateways

Application Performance Management (APM)

Change and Configuration Management

Cloud Storage

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Enterprise Backup

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Message Oriented Middleware

Network Behavior Analysis

Network Performance Monitoring

Robotic Process Automation (RPA)

Software Asset Management

Virtual Desktop Infrastructure (VDI)

Virtualization Management

Web Scraping

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Content Marketing

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Presentation

Sales and Marketing Automation

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Professional Services Automation

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Sales

3D Modeling

Camp Management

Legal Research

Municipal

Online Voting

Practice Management

Real Estate Property Management

Roofing

Vertical-Specific

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Verenia CRM is a CRM (Customer Relationship Management) solution built by manufacturing professionals to serve the unique needs of manufacturers. It connects everyone involved in the sales process, from the top floor to the shop floor, by providing a 360-degree view of customer activity, breaking down information silos and eliminating “tribal knowledge.”  Verenia CRM allows salespeople to configure products regardless of their complexity, and enables them to create quotes and orders and instantly deliver interactive, live quotes. Verenia CRM integrates with any ERP, email platform, or other business system.

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Verenia CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

<ul><li>Activity Feed- Single screen for viewing and managing all activities related to a given Customer, Contact, Deal, Quote or Order- 360 view.  </li></ul><ul><li>Deep email integration (Gmail, Outlook 365 &amp; more) helps Verenia customers increase sales by unifying Customers’ email systems with their Sales Automation (Verenia CPQ) system in order to gain management and salesperson visibility into the sales process.</li></ul><ul><li>Verenia CPQ for NetSuite features a bleeding-edge UI/UX created by our in-house design studio.</li></ul><ul><li>ERP Agnostic- integrate to any ERP quickly and easily to create a complete, automated, accelerated, end-to-end, Opportunity to Quote to Proposal to Order to Fulfillment solution.</li></ul><ul><li>Verenia’s Product Configuration capabilities accelerate sales by allowing reps to configure complex products and add them to customers’ quotes and orders in real-time.</li></ul><br><br><br><br><div><br></div><div><br></div>

Verenia

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Verenia CRM

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