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Verizon Connect

Verizon Connect

Overview

What is Verizon Connect?

Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.

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Learn from top reviewers

In my opinion, scam, worst customer service

Rating: 1 out of 10
October 9, 2023
Vetted ReviewVerified User
In my opinion, complete scam of a company and, absolute worst customer service. I feel so sorry for the employees they must get abuse, after trying to cancel my account for a ...
Continue reading
Jared Dyk
General Manager - Customer Service
Director
Restaurant Vehicle Tracking
Verizon Connect4 years of experience

Buggy Software and extremely poor (worst of any vendor I've used) customer and account support

Rating: 1 out of 10
April 29, 2023
Vetted ReviewVerified User
Verizon our fleet management provider
Continue reading
Tim Sharp
Executive - Other
General Manager
Voila Juice Company
Verizon Connect1 year of experience

Software and Hardware issues... And HORRIBLE customer service

Rating: 1 out of 10
January 26, 2023
Vetted ReviewVerified User
I have a total of 9x vehicle cameras/trackers and 3x non-powered assets for my firm from Verizon Connect Reveal. I have had this service for less than 6 months; the first 1-2...
Continue reading
Jesse Lindland
General Manager - Corporate
President
Outside In Construction
Verizon Connect1 year of experience

Verizon Connect with give you piece of mind when your vehicle(s) are on the road.

Rating: 9 out of 10
October 29, 2022
IncentivizedVetted ReviewVerified User
I have Verizon Connect on my vehicle as I like the ability to track it and always know where it is for safety purposes. There are a lot of features and services with the Conne...
Continue reading
Rob Merkin
Director - Sales
Senior Sales Director
R+M Consulting
Verizon Connect1 year of experience

Verizon Connect great visualization, difficult to install

Rating: 8 out of 10
October 26, 2022
IncentivizedVetted ReviewVerified User
Verizon connect was able to track all equipment with a monitoring system directly connected to the engine. It was very good when the new ELD mandate was started in 2017. It wa...
Continue reading
Leslieann Griffin
Director - Corporate
Director Of Operations
TEXAS M A TRANSPORT LLC
Verizon Connect5 years of experience

DO NOT BUY! WORST CUSTOMER SERVICE EVER!

Rating: 1 out of 10
July 17, 2022
Vetted ReviewVerified User
We ordered the Verizon Connect for our vehicles back in April 2022. It is now July 2022 and we have not received the devices. We called and emailed the woman that set up the a...
Continue reading
Gwen Larison-Santos
Manager - Corporate
Administrative Services Manager
W. Santos Construction Services, LLC
Verizon Connect1 year of experience

Caution! Stay away!

Rating: 1 out of 10
March 21, 2022
Vetted ReviewVerified User
From my experience, it's best if you do not sign a contract with this company once you sign a contract you cannot get out! Within my time being with them, they double billed u...
Continue reading
Verified user
Professional
Verizon Connect5 years of experience

Verizon Connect holding us hostage and won't provide any service.

Rating: 1 out of 10
March 15, 2022
Vetted ReviewVerified User
Used this service and it was amazing until it was purchased by Verizon Connect. Since then the Service has been nonexistent, GPS units stopped working over a month ago, unable...
Continue reading
Gary Najaka
General Manager - Corporate
General Manager
Innovative Security Systems
Verizon Connect10 years of experience

BUYER BEWARE

Rating: 1 out of 10
January 5, 2022
Vetted ReviewVerified User
[In my opinion, you should] Not use this service! We had this service for our fleet and after 3 months decided it wasn't what our company was looking for. We canceled on 9/28/...
Continue reading
Lori Verga
Manager - Finance and Accounting
Business Owner
1st Class Overhead Garage Door

Costly and bad customer service. Long term contracts with no way to cancel.

Rating: 1 out of 10
July 22, 2021
Vetted ReviewVerified User
GPS units are on our mobile equipment.
Continue reading
MARY GUNN
Executive - Corporate
CEO (Chief Executive Officer)
Superior Steel Connectors
Verizon Connect12 years of experience

Used to be great, but be careful now

Rating: 1 out of 10
February 3, 2021
Vetted ReviewVerified User
It is used by our service technician department to track vehicles for dispatching and scheduling
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Verified user
General Manager
Verizon Connect8 years of experience

What Could Be

Rating: 8 out of 10
March 13, 2020
IncentivizedVetted ReviewVerified User
Sometimes we have phone calls from customers that need us to look at something at a location, and we'll use Verizon Connect to see where our installers are and if one is close...
Continue reading
Mike Hartzog
Vice-President - Other
Vice President
Circle CIty Glass
Verizon Connect2 years of experience

Verizon Connect Truck Tracking - Can You Find My Truck Now?

Rating: 4 out of 10
March 12, 2020
IncentivizedVetted ReviewVerified User
Our company used Verizon Connected for their live map & asset tracking abilities along with satisfying the legal requirement for commercial vehicles to be equipped with el...
Continue reading
Verified user
Administrator
Verizon Connect4 years of experience

Good for larger companies

Rating: 8 out of 10
March 6, 2020
IncentivizedVetted ReviewVerified User
We have field staff that are mobile. Verizon Connect helped us to get a better handle on the areas we are and make work is moving consistently the way it should. It helps to m...
Continue reading
Verified user
Project Manager
Verizon Connect1 year of experience

Verizon Connect Review

Rating: 9 out of 10
March 6, 2020
IncentivizedVetted ReviewVerified User
Verizon Connect is being used by tracking gps, services (oil change, repairs, dot inspections, etc.), and to keep us in DOT compliance. It is being used in all our three locat...
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Verified user
Administrator
Verizon Connect3 years of experience
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Reviewer Pros & Cons

View all pros & cons
Jared Dyk
Director
Restaurant Vehicle Tracking (Hospitality, 51-200 employees)
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Pricing

View all pricing

Verizon Connect

$40.00

Cloud
per vehicle/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.verizonconnect.com/solution…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Verizon Connect?

Verizon Connect helps users track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving with Verizon Connect fleet management solutions. Users can choose from a range of customizable GPS tracking solutions that offer dashboards, reports and alerts.

It enables users to:
  • See driver and vehicle location in near real-time
  • Track driver behavior like speeding, idling and harsh driving
  • Reduce costs for vehicle maintenance and fuel consumption
  • Improve dispatch, routing and visibility

Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.

Field Service Management
With Reveal Field, users can manage and dispatch jobs on a drag-and-drop calendar, provide ETA's to customers and have techs provide job status through a mobile app.

Verizon Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Verizon Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(30)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered assets. The online interface offered by Verizon Connect has made equipment tracking simple and efficient, allowing users to monitor their assets directly connected to the engine. For drivers, the app provided by Verizon Connect has been useful in tracking hours and breaks as required by the Department of Transportation.

However, some users have experienced issues with cameras and trackers frequently going offline, which has required multiple visits from third-party technicians to fix. In addition, the trackers have been inconsistent in providing updates, with some vehicles not providing updates for days to weeks. These challenges have led to frustration among users, particularly due to Verizon Connect's lack of responsive customer service and long response times. Some users have even had to cancel their contracts due to the system not working consistently, which has necessitated finding another system and re-outfitting their vehicles.

Despite these difficulties, there have been positive experiences reported by other users. The ability to track vehicle locations for safety purposes has been a key focus for some, helping them ensure the well-being of their drivers and assets. Verizon Connect has also been utilized in improving operational efficiency by quickly locating installers for customer calls and avoiding unnecessary trips. In addition, the software has allowed users to track employees' trips, monitor speed, and account for stops and breaks using the installed units in their vehicles.

In logistics, customer service, and service technician departments, Verizon Connect's live map tracking and asset tracking features have been employed to great effect. Managers find the live map tracking feature helpful in monitoring vehicles and drivers while also updating them on real-time traffic conditions. The software has also proven instrumental in proactively maintaining and updating fleets across multiple business locations.

For field staff who are mobile, Verizon Connect's ability to better manage work assignments and ensure consistent movement has been highly beneficial. Furthermore, the software has played a crucial role in managing field staff and ensuring their presence at job sites. Additionally, some users have highlighted the importance of monitoring temperatures inside food delivery vehicles to ensure compliance and food safety.

While there have been mixed experiences with Verizon Connect's customer service and system reliability, the product has provided valuable solutions for tracking equipment, improving operational efficiency, and enhancing safety measures.

User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.

Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.

Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.

Cumbersome Installation Process: Users have consistently found the installation process of the product to be cumbersome and inconvenient. They have expressed frustration with the complexities involved, which has resulted in a time-consuming and challenging experience.

Connectivity Issues: Some users have reported experiencing connectivity issues with the product. This lack of connectivity has caused inconvenience and hindered the overall functionality of the product. Users have mentioned difficulties in establishing stable connections, leading to disruptions in their usage.

Lack of Customer Support: Several users have expressed dissatisfaction with the customer support provided by the company. They feel that the support team is unhelpful and lacks knowledge about the product. Users have encountered challenges when seeking assistance or resolving issues, which has further compounded their frustrations.

Based on user reviews, users recommend the following for Verizon Connect Fleet Tracking & Management:

  • Conduct thorough research on other software options and their integration capabilities. Review all available options and understand the required features and reports.
  • Ensure technical expertise by having someone on the team who can troubleshoot and install GPS devices.
  • Utilize training resources available on the Verizon Connect website, including watching training videos to understand the setup process.

While some users highly recommend Verizon Connect for its ease of use, reliable system, and great support team, others do not recommend it due to issues with support, inefficiency in certain aspects, reliability problems, and lack of compliance. Therefore, it is recommended to consider these varying perspectives when evaluating this software solution.

Reviews

(1-18 of 18)
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In my opinion, scam, worst customer service

Rating: 1 out of 10
October 09, 2023
JD
Jared Dyk
Director
Restaurant Vehicle Tracking (Hospitality, 51-200 employees)
Vetted Review
Verified User
Verizon Connect
4 years of experience
Use Cases and Deployment Scope
In my opinion, complete scam of a company and, absolute worst customer service. I feel so sorry for the employees they must get abuse, after trying to cancel my account for a year I still can't and it seems no one even knows how. In my experience, you can't even cancel an account. how do you expect to have a reliable product they just keep adding on more fees even after 3 year contract ends. I cant imagine they stay in business much longer. I suggest, Do not ever be a customer, auto renew contracts.
Likelihood to Recommend
In my opinion, Useless staff and, in my experience, tracking doesn't work

Buggy Software and extremely poor (worst of any vendor I've used) customer and account support

Rating: 1 out of 10
April 29, 2023
TS
Tim Sharp
General Manager
Voila Juice Company (Food & Beverages, 11-50 employees)
Vetted Review
Verified User
Verizon Connect
1 year of experience
Use Cases and Deployment Scope
Verizon our fleet management provider
Pros and Cons
  • GPS tracking
Likelihood to Recommend
From my experience, the worst product support and customer service of any vendor we use.

After we signed the contract, I reached out for help with training and never heard back. Then our first bill arrived for far more than what the contract specified, and there was no way to reach them. Calling their support phone number results in 90+ minute hold time (this has happened 5 different times - including being cut off and other times ending in my team leaving voicemails that are never returned). We've also tried emailing the customer support email address, emailing the (alleged) account manager listed on our account and submitting tickets into their support portal. Every channel has gone unanswered. The software is buggy and the interface is poor. If they offered even a minimal level of training or support, you could possibly overcome their product deficiencies, but as mentioned, you can't get them to respond to any support requests.

Software and Hardware issues... And HORRIBLE customer service

Rating: 1 out of 10
January 26, 2023
JL
Jesse Lindland
President
Outside In Construction (Construction, 11-50 employees)
Vetted Review
Verified User
Verizon Connect
1 year of experience
View profile
Use Cases and Deployment Scope
I have a total of 9x vehicle cameras/trackers and 3x non-powered assets for my firm from Verizon Connect Reveal. I have had this service for less than 6 months; the first 1-2 months, everything seemed to function correctly, tracking and camera alerts. The past 3-4 months have been a complete nightmare. The cameras will go offline constantly - We have had 3rd party techs (sent by Verizon) out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline. The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks. The biggest issue I have with all of this is Verizon Connect/Reveals COMPLETE lack of customer service. As soon as these issues started, I reached out... in my experience, it would take weeks to get even a response from the Repair Department. My "Customer Service Managers" that were assigned (2x of them) have still not responded - in my experience, I have emailed them each 10+ times to date, and literally no response in any way, shape, or form. My Verizon Business Rep has been the only help; she continues to submit requests to management, escalation requests, customer support, and other departments to get some type of answer. However, many times, when I get responses from this, they are generic and do not fix the issue. In my experience, I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for and have been able to actually use less than 50%... I am at my wit's end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues. It looked like a great system; it checked all the boxes for what we needed - But considering it doesn't work over half the time, I feel I am now being forced to figure out how to cancel/terminate my contract and now invest time into finding another system, and having all my vehicles brought back in and re-outfitted.
Pros and Cons
  • Simple hardware setup
  • Simple installation
  • Good web interface
Likelihood to Recommend
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed. The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.

Verizon Connect with give you piece of mind when your vehicle(s) are on the road.

Rating: 9 out of 10
Incentivized
October 29, 2022
RM
Rob Merkin
Senior Sales Director
R+M Consulting (Telecommunications, 1-10 employees)
Vetted Review
Verified User
Verizon Connect
1 year of experience
View profile
Use Cases and Deployment Scope
I have Verizon Connect on my vehicle as I like the ability to track it and always know where it is for safety purposes. There are a lot of features and services with the Connect but knowing the exact location is my #1 focus. It also gives a handful of analytics that help the company know about what the vehicle is doing besides obviously knowing where it is.
Pros and Cons
  • GPS location.
  • Routes
  • Travel/Distance Reports.
Likelihood to Recommend
There are a lot of GPS trackers on the market, but Verizon does a great job of incorporating the knowledge and safety you would want with your vehicle/driver while showing a lot of details of what is going on and when/where, as well as keeping records and a schedule of maintenance for when the vehicles need to get things taken care of. Also, it doesn't break the bank either.

Verizon Connect great visualization, difficult to install

Rating: 8 out of 10
Incentivized
October 26, 2022
LG
Leslieann Griffin
Director Of Operations
TEXAS M A TRANSPORT LLC (Transportation/Trucking/Railroad, 1-10 employees)
Vetted Review
Verified User
Verizon Connect
5 years of experience
View profile
Use Cases and Deployment Scope
Verizon connect was able to track all equipment with a monitoring system directly connected to the engine. It was very good when the new ELD mandate was started in 2017. It was able to track all equipment through an online interface and made the tracking simple. The app for the drivers helped them track hours and breaks as required by DOT.
Pros and Cons
  • Online interface
  • Tracking
  • Ease of app use
Likelihood to Recommend
The interface is great, but the required installation is too long and too involved for the average owner operator. It is great for a large company that wants a fleet wide product, but to use on a small business it is too cumbersome and requires too much training. Also setting up a time to install the product can be time consuming and bothersome. The product is excellent and the app is great, but getting to that is what takes a few points off.

DO NOT BUY! WORST CUSTOMER SERVICE EVER!

Rating: 1 out of 10
July 17, 2022
GL
Gwen Larison-Santos
Administrative Services Manager
W. Santos Construction Services, LLC (Construction, 1-10 employees)
Vetted Review
Verified User
Verizon Connect
1 year of experience
View profile
Use Cases and Deployment Scope
We ordered the Verizon Connect for our vehicles back in April 2022. It is now July 2022 and we have not received the devices. We called and emailed the woman that set up the account and the woman that was supposed to schedule the install and neither one will respond to our emails or phone calls. When I try to call the main number they try to transfer me but they refuse to accept our calls and say they will call back later. A week or two will go by and still no call or emails from them. Worst customer service ever in my opinion!
Pros and Cons
  • Terrible customer service.
Likelihood to Recommend
Do not purchase this GPS system. I never received it. In my experience, I was not able to get in contact with the people who sold it to us and there are better systems out there for our fleet.

Caution! Stay away!

Rating: 1 out of 10
March 21, 2022
Verified User
Vetted Review
Verified User
Verizon Connect
5 years of experience
Use Cases and Deployment Scope
From my experience, it's best if you do not sign a contract with this company once you sign a contract you cannot get out! Within my time being with them, they double billed us for 5 months, we attempted to contact them over and over and would get the same answer "an account manager would call back within 24-48 hours". Yet no one called! The only way I got their attention was to stop paying and cancel the service, but that didn't help, as they sent me a bill for a buy-out for 2 years! I ended up paying the past due amount and I received the credit finally. But now they are telling me they may not be able to reactivate my account without signing another contract! In my experience, no one would return my phone calls. Also speaking from experience, I would call customer service and they would transfer me around and around and it would lead nowhere! In my opinion, they are the worst company I have ever dealt with, as this big corporation doesn't seem to care about any of their clients!
Pros and Cons
  • In my opinion, nothing
Likelihood to Recommend
The tracking seems to be okay, but the app is not that good.

Verizon Connect holding us hostage and won't provide any service.

Rating: 1 out of 10
March 15, 2022
GN
Gary Najaka
General Manager
Innovative Security Systems (Security & Investigations, 11-50 employees)
Vetted Review
Verified User
Verizon Connect
10 years of experience
Use Cases and Deployment Scope
Used this service and it was amazing until it was purchased by Verizon Connect. Since then the Service has been nonexistent, GPS units stopped working over a month ago, unable to get service techs to install repair units. Basically paying for no service. All my trucks say they have been stopped for 30 days or more. Decided we could no longer deal with the lack of support and this type of service, especially at the rates we are paying, so we sent a letter to cancel the service due to lack of service on their end. They sent us a letter saying we had to pay a 7000.00 buy out! Unbelievable, units don't work but need to pay 7k to cancel the service after being with the company for over 10 years. Very classy Verizon!
Pros and Cons
  • Wish I could
  • But There is nothing I can put here
  • No service, no customer service, Horrible Company
Likelihood to Recommend
Horrible service so we fired them. They are claiming we owe them a 7k buyout, but they aren't providing a service at this time. All the GPS units are dead.

BUYER BEWARE

Rating: 1 out of 10
January 05, 2022
LV
Lori Verga
Business Owner
1st Class Overhead Garage Door (Real Estate, 1-10 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
[In my opinion, you should] Not use this service! We had this service for our fleet and after 3 months decided it wasn't what our company was looking for. We canceled on 9/28/2021. Since then we have continuously been billed. When we call customer service we have bounced around, given a case number only to receive yet another bill. This is vulture business practice and I am here to warn any customer that is thinking about using them.....BE VERY WARY of this shady business department!!!!
Pros and Cons
  • Doesn't cancel when you put it in writing per their business agreement
  • Doesn't take ownership of the issues at hand and billing dispute
  • Continues to bill you even after you have cancelled in writing
Likelihood to Recommend
Nope Nope Nope...I have spoken to at least 20 representatives from this company. [...] Canceled my service 9/28/2021..not in the contract. Have received a bill every month since. Every month I speak to someone new and twice have been told I would receive a case number by email..never happened. Word for the wise..do not let them fool you with that statement. Make them give you your case number immediately and get the names of all the people you spoke with.

Costly and bad customer service. Long term contracts with no way to cancel.

Rating: 1 out of 10
July 22, 2021
MG
MARY GUNN
CEO (Chief Executive Officer)
Superior Steel Connectors (Construction, 11-50 employees)
Vetted Review
Verified User
Verizon Connect
12 years of experience
Use Cases and Deployment Scope
GPS units are on our mobile equipment.
Likelihood to Recommend
Company was good before it was purchased by Verizon. Now, the customer service is horrible. Phone wait times are 45+ minutes.
Billings sent to company are a hit or miss. Tied to 3 year contracts. Customer service representatives either do not return emails, phone calls, or they have no information. Paper pushers with no knowledge of the product or company.

What Could Be

Rating: 8 out of 10
Incentivized
March 13, 2020
MH
Mike Hartzog
Vice President
Circle CIty Glass (Glass, Ceramics & Concrete, 11-50 employees)
Vetted Review
Verified User
Verizon Connect
2 years of experience
View profile
Use Cases and Deployment Scope
Sometimes we have phone calls from customers that need us to look at something at a location, and we'll use Verizon Connect to see where our installers are and if one is close. It works much better than trying to call all the installers to see where they are at or even worse waiting until an installer gets back and then sending them out again. Usually, this is the case when it's somewhere an hour away..." oh joe customer called and needs us to look at something in Bainbridge, Ga," "I just got back from there." Hopefully, this makes sense. We definitely don't use Verizon Connect to its full capabilities.
Pros and Cons
  • Tracking vehicle maintenance because it's easier for me to track maintenance with the software than the employees.
  • Track the installer's location. Saves time being able to route an installer to a needed job.
  • Daily Routing, we don't use this, but I sure wish we did.
Likelihood to Recommend
Having a customer call in needing us to go to a particular city or town, and we just had an employee near that location. Verizon Connect helps us with that.

Verizon Connect Truck Tracking - Can You Find My Truck Now?

Rating: 4 out of 10
Incentivized
March 12, 2020
Verified User
Vetted Review
Verified User
Verizon Connect
4 years of experience
Use Cases and Deployment Scope
Our company used Verizon Connected for their live map & asset tracking abilities along with satisfying the legal requirement for commercial vehicles to be equipped with electronic logs. We used this program mostly within the Logistics office to help with routing and customer delivery, but at times we would branch it out and use it in our Customer Service Department to communicate delivery times with customers.
Pros and Cons
  • Fleet visibility--a very user-friendly map to display trucks.
  • Reporting is management friendly. Data comes in a very usable format.
  • Fleet maintenance can be tracked within the program, which is helpful for route ROI.
Likelihood to Recommend
We had success using Verizon Connect for situations when customers called asking about the status of their delivery truck. We were able to find the truck, and figure from its current position a rough estimate of ETA for the customer.

We also had attempted to use it to help with IFTA mileage reporting, however, due to the inconsistency of mileage reporting, it was not able to be used. We would be charged with miles in states that were thousands of miles away that we do not have customers in, and conversely, we would not be charged with miles we have warehouses in. There was no reliability for this report, so trying to use it for government tax reporting was not acceptable.

Good for larger companies

Rating: 8 out of 10
Incentivized
March 06, 2020
Verified User
Vetted Review
Verified User
Verizon Connect
1 year of experience
Use Cases and Deployment Scope
We have field staff that are mobile. Verizon Connect helped us to get a better handle on the areas we are and make work is moving consistently the way it should. It helps to manage some of our field staff as well. There is not a question of staff being on site.
Pros and Cons
  • Decreases fuel costs
  • Staff are on site
Likelihood to Recommend
I think Verizon Connect worked great for us to get a better handle on our field staff, but ultimately it was not worth it in the long run for our company to continue to utilize the service. It would be great for a company that is a little bit larger than ours.

Verizon Connect Review

Rating: 9 out of 10
Incentivized
March 06, 2020
Verified User
Vetted Review
Verified User
Verizon Connect
3 years of experience
Use Cases and Deployment Scope
Verizon Connect is being used by tracking gps, services (oil change, repairs, dot inspections, etc.), and to keep us in DOT compliance. It is being used in all our three locations, to make us proactive and make sure our fleet is maintained and up-to-date on all inspections, repairs, etc. Verizon Connect helps us address our drivers on their driving habits, logs, and time.
Pros and Cons
  • GPS location of your fleet and replay back up to year
  • All reports for drivers log, inspections, services, etc.
  • Reminders and alerts for when services are due
Likelihood to Recommend
Verizon Connect really helps our business with the tracking and reports necessary to be compliant and up to date with our records.

Verizon Connect -- Consistent, Reliable, and Worth Every Penny

Rating: 10 out of 10
Incentivized
February 22, 2020
Verified User
Vetted Review
Verified User
Verizon Connect
4 years of experience
Use Cases and Deployment Scope
Managers at each of our locations utilize the live map tracking of our vehicles with Verizon Connect. This is helpful in monitoring our vehicles and drivers as they complete the pick-up and delivery of materials. Knowing where our vehicles are at all times, and being able to update our drivers on up-to-the-moment traffic conditions, is extremely helpful in being more efficient. Our drivers also utilize the ELD functionality of Verizon Connect, staying compliant with DOT requirements.
Pros and Cons
  • Extremely reliable. We have never had an outage or inability to track our vehicles.
  • It's an easy to learn system. New drivers quickly become proficient with the ELD system, even if they've been technology-resistant in the past. New managers can easily learn the operation of the admin end of the system.
Likelihood to Recommend
Verizon Connect is an excellent solution for companies that have a number of vehicles to track and DOT drivers that require ELDs to operate CDL vehicles. Our company has approximately 50 vehicles, and this system is extremely helpful for us. I imagine that the full suite of products may be more than what is needed for a very small operation (1-2 vehicles). If reliability, dependability, consistency, and lack of any downtime are important to your company, Verizon Connect is a great solution.

Great value!

Rating: 10 out of 10
Incentivized
February 20, 2020
CV
Courtney Van Delden
Septic System Specialist
Van Delden Wastewater Systems (Construction, 11-50 employees)
Vetted Review
Verified User
Verizon Connect
4 years of experience
View profile
Use Cases and Deployment Scope
We have units in all our vehicles -- 11 total. Some are construction vehicles, some are service vehicles. We are able to track employees' trips and account for any stops/breaks, monitor speed, etc.
Pros and Cons
  • Real-time tracking.
  • Mobile app.
Likelihood to Recommend
It suits a service business very well, and keeps employees accountable for their trips during the day.

Verizon Connect - Useful tools, but definitely a product of a major cellular company.

Rating: 3 out of 10
Incentivized
June 24, 2019
Verified User
Vetted Review
Verified User
Verizon Connect
2 years of experience
Use Cases and Deployment Scope
We currently use Verizon Connect for very limited purposes. Our primary use is monitoring temperatures inside food delivery vehicles. This allows us to accurately track food product temperatures through production, storage, transport, storage, and dispense. Without this we would be lacking important compliance information, but more importantly, we would have a significant blind spot in food safety.
Pros and Cons
  • Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
  • Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
Likelihood to Recommend
Verizon Connect does provide the service we want, which is monitoring temperatures of food products in delivery vehicles. Temperature tracking in our facilities is easy since we have stationary networks and coolers, but moving vehicles provides a different challenge. Since we started using Telogis (before it became Verizon Connect), we have been able to keep track of these temperatures.
Aside from this, Verizon Connect feels like many other bloated poorly designed business services. It does what it says, but design gets in the way of usability and the whole thing feels like it's built to sell you higher levels of service.
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