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Verizon Connect

Verizon Connect

Overview

What is Verizon Connect?

Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.

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Recent Reviews

TrustRadius Insights

Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered …
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TrustRadius Insights
TrustRadius Insights

Caution! Stay away!

1 out of 10
March 21, 2022
From my experience, it's best if you do not sign a contract with this company once you sign a contract you cannot get out! Within my time …
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BUYER BEWARE

1 out of 10
January 05, 2022
[In my opinion, you should] Not use this service! We had this service for our fleet and after 3 months decided it wasn't what our company …
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Verizon Connect Review

9 out of 10
March 06, 2020
Incentivized
Verizon Connect is being used by tracking gps, services (oil change, repairs, dot inspections, etc.), and to keep us in DOT compliance. It …
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Reviewer Pros & Cons

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JD
Jared Dyk
Director
Restaurant Vehicle Tracking (Hospitality, 51-200 employees)
TS
Tim Sharp
General Manager
Voila Juice Company (Food & Beverages, 11-50 employees)
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Pricing

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Verizon Connect

$40.00

Cloud
per vehicle/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.verizonconnect.com/solution…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Verizon Connect?

Verizon Connect helps users track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving with Verizon Connect fleet management solutions. Users can choose from a range of customizable GPS tracking solutions that offer dashboards, reports and alerts.

It enables users to:
  • See driver and vehicle location in near real-time
  • Track driver behavior like speeding, idling and harsh driving
  • Reduce costs for vehicle maintenance and fuel consumption
  • Improve dispatch, routing and visibility

Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.

Field Service Management
With Reveal Field, users can manage and dispatch jobs on a drag-and-drop calendar, provide ETA's to customers and have techs provide job status through a mobile app.

Verizon Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Verizon Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(30)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered assets. The online interface offered by Verizon Connect has made equipment tracking simple and efficient, allowing users to monitor their assets directly connected to the engine. For drivers, the app provided by Verizon Connect has been useful in tracking hours and breaks as required by the Department of Transportation.

However, some users have experienced issues with cameras and trackers frequently going offline, which has required multiple visits from third-party technicians to fix. In addition, the trackers have been inconsistent in providing updates, with some vehicles not providing updates for days to weeks. These challenges have led to frustration among users, particularly due to Verizon Connect's lack of responsive customer service and long response times. Some users have even had to cancel their contracts due to the system not working consistently, which has necessitated finding another system and re-outfitting their vehicles.

Despite these difficulties, there have been positive experiences reported by other users. The ability to track vehicle locations for safety purposes has been a key focus for some, helping them ensure the well-being of their drivers and assets. Verizon Connect has also been utilized in improving operational efficiency by quickly locating installers for customer calls and avoiding unnecessary trips. In addition, the software has allowed users to track employees' trips, monitor speed, and account for stops and breaks using the installed units in their vehicles.

In logistics, customer service, and service technician departments, Verizon Connect's live map tracking and asset tracking features have been employed to great effect. Managers find the live map tracking feature helpful in monitoring vehicles and drivers while also updating them on real-time traffic conditions. The software has also proven instrumental in proactively maintaining and updating fleets across multiple business locations.

For field staff who are mobile, Verizon Connect's ability to better manage work assignments and ensure consistent movement has been highly beneficial. Furthermore, the software has played a crucial role in managing field staff and ensuring their presence at job sites. Additionally, some users have highlighted the importance of monitoring temperatures inside food delivery vehicles to ensure compliance and food safety.

While there have been mixed experiences with Verizon Connect's customer service and system reliability, the product has provided valuable solutions for tracking equipment, improving operational efficiency, and enhancing safety measures.

User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.

Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.

Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.

Cumbersome Installation Process: Users have consistently found the installation process of the product to be cumbersome and inconvenient. They have expressed frustration with the complexities involved, which has resulted in a time-consuming and challenging experience.

Connectivity Issues: Some users have reported experiencing connectivity issues with the product. This lack of connectivity has caused inconvenience and hindered the overall functionality of the product. Users have mentioned difficulties in establishing stable connections, leading to disruptions in their usage.

Lack of Customer Support: Several users have expressed dissatisfaction with the customer support provided by the company. They feel that the support team is unhelpful and lacks knowledge about the product. Users have encountered challenges when seeking assistance or resolving issues, which has further compounded their frustrations.

Based on user reviews, users recommend the following for Verizon Connect Fleet Tracking & Management:

  • Conduct thorough research on other software options and their integration capabilities. Review all available options and understand the required features and reports.
  • Ensure technical expertise by having someone on the team who can troubleshoot and install GPS devices.
  • Utilize training resources available on the Verizon Connect website, including watching training videos to understand the setup process.

While some users highly recommend Verizon Connect for its ease of use, reliable system, and great support team, others do not recommend it due to issues with support, inefficiency in certain aspects, reliability problems, and lack of compliance. Therefore, it is recommended to consider these varying perspectives when evaluating this software solution.

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
April 29, 2023

Buggy Software and extremely poor (worst of any vendor I've used) customer and account support

TS
Tim Sharp
General Manager
Voila Juice Company (Food & Beverages, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
From my experience, the worst product support and customer service of any vendor we use.

After we signed the contract, I reached out for help with training and never heard back. Then our first bill arrived for far more than what the contract specified, and there was no way to reach them. Calling their support phone number results in 90+ minute hold time (this has happened 5 different times - including being cut off and other times ending in my team leaving voicemails that are never returned). We've also tried emailing the customer support email address, emailing the (alleged) account manager listed on our account and submitting tickets into their support portal. Every channel has gone unanswered. The software is buggy and the interface is poor. If they offered even a minimal level of training or support, you could possibly overcome their product deficiencies, but as mentioned, you can't get them to respond to any support requests.
January 26, 2023

Software and Hardware issues... And HORRIBLE customer service

Jesse Lindland | TrustRadius Reviewer
Jesse Lindland
President
Outside In Construction (Construction, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed. The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
October 29, 2022

Verizon Connect with give you piece of mind when your vehicle(s) are on the road.

Rob Merkin | TrustRadius Reviewer
Rob Merkin
Senior Sales Director
R+M Consulting (Telecommunications, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
There are a lot of GPS trackers on the market, but Verizon does a great job of incorporating the knowledge and safety you would want with your vehicle/driver while showing a lot of details of what is going on and when/where, as well as keeping records and a schedule of maintenance for when the vehicles need to get things taken care of. Also, it doesn't break the bank either.
October 26, 2022

Verizon Connect great visualization, difficult to install

Leslieann Griffin | TrustRadius Reviewer
Leslieann Griffin
Director Of Operations
TEXAS M A TRANSPORT LLC (Transportation/Trucking/Railroad, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The interface is great, but the required installation is too long and too involved for the average owner operator. It is great for a large company that wants a fleet wide product, but to use on a small business it is too cumbersome and requires too much training. Also setting up a time to install the product can be time consuming and bothersome. The product is excellent and the app is great, but getting to that is what takes a few points off.
January 05, 2022

BUYER BEWARE

Lori Verga | TrustRadius Reviewer
Lori Verga
Business Owner
1st Class Overhead Garage Door (Real Estate, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Nope Nope Nope...I have spoken to at least 20 representatives from this company. [...] Canceled my service 9/28/2021..not in the contract. Have received a bill every month since. Every month I speak to someone new and twice have been told I would receive a case number by email..never happened. Word for the wise..do not let them fool you with that statement. Make them give you your case number immediately and get the names of all the people you spoke with.
July 22, 2021

Costly and bad customer service. Long term contracts with no way to cancel.

MG
MARY GUNN
CEO (Chief Executive Officer)
Superior Steel Connectors (Construction, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Company was good before it was purchased by Verizon. Now, the customer service is horrible. Phone wait times are 45+ minutes.
Billings sent to company are a hit or miss. Tied to 3 year contracts. Customer service representatives either do not return emails, phone calls, or they have no information. Paper pushers with no knowledge of the product or company.
March 12, 2020

Verizon Connect Truck Tracking - Can You Find My Truck Now?

Verified User
Administrator in Other
Wholesale Company, 501-1000 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We had success using Verizon Connect for situations when customers called asking about the status of their delivery truck. We were able to find the truck, and figure from its current position a rough estimate of ETA for the customer.

We also had attempted to use it to help with IFTA mileage reporting, however, due to the inconsistency of mileage reporting, it was not able to be used. We would be charged with miles in states that were thousands of miles away that we do not have customers in, and conversely, we would not be charged with miles we have warehouses in. There was no reliability for this report, so trying to use it for government tax reporting was not acceptable.
March 06, 2020

Good for larger companies

Verified User
Project Manager in Professional Services
Construction Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Verizon Connect worked great for us to get a better handle on our field staff, but ultimately it was not worth it in the long run for our company to continue to utilize the service. It would be great for a company that is a little bit larger than ours.
February 22, 2020

Verizon Connect -- Consistent, Reliable, and Worth Every Penny

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Verizon Connect is an excellent solution for companies that have a number of vehicles to track and DOT drivers that require ELDs to operate CDL vehicles. Our company has approximately 50 vehicles, and this system is extremely helpful for us. I imagine that the full suite of products may be more than what is needed for a very small operation (1-2 vehicles). If reliability, dependability, consistency, and lack of any downtime are important to your company, Verizon Connect is a great solution.
June 24, 2019

Verizon Connect - Useful tools, but definitely a product of a major cellular company.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Verizon Connect does provide the service we want, which is monitoring temperatures of food products in delivery vehicles. Temperature tracking in our facilities is easy since we have stationary networks and coolers, but moving vehicles provides a different challenge. Since we started using Telogis (before it became Verizon Connect), we have been able to keep track of these temperatures.
Aside from this, Verizon Connect feels like many other bloated poorly designed business services. It does what it says, but design gets in the way of usability and the whole thing feels like it's built to sell you higher levels of service.
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