Overview
What is Verizon Connect?
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
In my opinion, scam, worst customer service
Buggy Software and extremely poor (worst of any vendor I've used) customer and account support
Software and Hardware issues... And HORRIBLE customer service
Verizon Connect with give you piece of mind when your vehicle(s) are on the road.
Verizon Connect great visualization, difficult to install
DO NOT BUY! WORST CUSTOMER SERVICE EVER!
Caution! Stay away!
Verizon Connect holding us hostage and won't provide any service.
BUYER BEWARE
Costly and bad customer service. Long term contracts with no way to cancel.
Used to be great, but be careful now
What Could Be
Verizon Connect Truck Tracking - Can You Find My Truck Now?
Good for larger companies
Verizon Connect Review
Reviewer Pros & Cons
Pricing
Verizon Connect
$40.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Verizon Connect?
It enables users to:
- See driver and vehicle location in near real-time
- Track driver behavior like speeding, idling and harsh driving
- Reduce costs for vehicle maintenance and fuel consumption
- Improve dispatch, routing and visibility
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
Verizon Connect Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(30)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered assets. The online interface offered by Verizon Connect has made equipment tracking simple and efficient, allowing users to monitor their assets directly connected to the engine. For drivers, the app provided by Verizon Connect has been useful in tracking hours and breaks as required by the Department of Transportation.
However, some users have experienced issues with cameras and trackers frequently going offline, which has required multiple visits from third-party technicians to fix. In addition, the trackers have been inconsistent in providing updates, with some vehicles not providing updates for days to weeks. These challenges have led to frustration among users, particularly due to Verizon Connect's lack of responsive customer service and long response times. Some users have even had to cancel their contracts due to the system not working consistently, which has necessitated finding another system and re-outfitting their vehicles.
Despite these difficulties, there have been positive experiences reported by other users. The ability to track vehicle locations for safety purposes has been a key focus for some, helping them ensure the well-being of their drivers and assets. Verizon Connect has also been utilized in improving operational efficiency by quickly locating installers for customer calls and avoiding unnecessary trips. In addition, the software has allowed users to track employees' trips, monitor speed, and account for stops and breaks using the installed units in their vehicles.
In logistics, customer service, and service technician departments, Verizon Connect's live map tracking and asset tracking features have been employed to great effect. Managers find the live map tracking feature helpful in monitoring vehicles and drivers while also updating them on real-time traffic conditions. The software has also proven instrumental in proactively maintaining and updating fleets across multiple business locations.
For field staff who are mobile, Verizon Connect's ability to better manage work assignments and ensure consistent movement has been highly beneficial. Furthermore, the software has played a crucial role in managing field staff and ensuring their presence at job sites. Additionally, some users have highlighted the importance of monitoring temperatures inside food delivery vehicles to ensure compliance and food safety.
While there have been mixed experiences with Verizon Connect's customer service and system reliability, the product has provided valuable solutions for tracking equipment, improving operational efficiency, and enhancing safety measures.
User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.
Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.
Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.
Cumbersome Installation Process: Users have consistently found the installation process of the product to be cumbersome and inconvenient. They have expressed frustration with the complexities involved, which has resulted in a time-consuming and challenging experience.
Connectivity Issues: Some users have reported experiencing connectivity issues with the product. This lack of connectivity has caused inconvenience and hindered the overall functionality of the product. Users have mentioned difficulties in establishing stable connections, leading to disruptions in their usage.
Lack of Customer Support: Several users have expressed dissatisfaction with the customer support provided by the company. They feel that the support team is unhelpful and lacks knowledge about the product. Users have encountered challenges when seeking assistance or resolving issues, which has further compounded their frustrations.
Based on user reviews, users recommend the following for Verizon Connect Fleet Tracking & Management:
- Conduct thorough research on other software options and their integration capabilities. Review all available options and understand the required features and reports.
- Ensure technical expertise by having someone on the team who can troubleshoot and install GPS devices.
- Utilize training resources available on the Verizon Connect website, including watching training videos to understand the setup process.
While some users highly recommend Verizon Connect for its ease of use, reliable system, and great support team, others do not recommend it due to issues with support, inefficiency in certain aspects, reliability problems, and lack of compliance. Therefore, it is recommended to consider these varying perspectives when evaluating this software solution.