TrustRadius Insights
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered …
Starting at $40 per vehicle/per month
View PricingOverview
What is Verizon Connect?
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
Recent Reviews
Reviewer Pros & Cons
Pricing
Verizon Connect
$40.00
Cloud
per vehicle/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.verizonconnect.com/solution…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Verizon Connect?
Verizon Connect helps users track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving with Verizon Connect fleet management solutions. Users can choose from a range of customizable GPS tracking solutions that offer dashboards, reports and alerts.
It enables users to:
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
It enables users to:
- See driver and vehicle location in near real-time
- Track driver behavior like speeding, idling and harsh driving
- Reduce costs for vehicle maintenance and fuel consumption
- Improve dispatch, routing and visibility
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
With Reveal Field, users can manage and dispatch jobs on a drag-and-drop calendar, provide ETA's to customers and have techs provide job status through a mobile app.
Verizon Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of Verizon Connect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(30)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered assets. The online interface offered by Verizon Connect has made equipment tracking simple and efficient, allowing users to monitor their assets directly connected to the engine. For drivers, the app provided by Verizon Connect has been useful in tracking hours and breaks as required by the Department of Transportation.
However, some users have experienced issues with cameras and trackers frequently going offline, which has required multiple visits from third-party technicians to fix. In addition, the trackers have been inconsistent in providing updates, with some vehicles not providing updates for days to weeks. These challenges have led to frustration among users, particularly due to Verizon Connect's lack of responsive customer service and long response times. Some users have even had to cancel their contracts due to the system not working consistently, which has necessitated finding another system and re-outfitting their vehicles.
Despite these difficulties, there have been positive experiences reported by other users. The ability to track vehicle locations for safety purposes has been a key focus for some, helping them ensure the well-being of their drivers and assets. Verizon Connect has also been utilized in improving operational efficiency by quickly locating installers for customer calls and avoiding unnecessary trips. In addition, the software has allowed users to track employees' trips, monitor speed, and account for stops and breaks using the installed units in their vehicles.
In logistics, customer service, and service technician departments, Verizon Connect's live map tracking and asset tracking features have been employed to great effect. Managers find the live map tracking feature helpful in monitoring vehicles and drivers while also updating them on real-time traffic conditions. The software has also proven instrumental in proactively maintaining and updating fleets across multiple business locations.
For field staff who are mobile, Verizon Connect's ability to better manage work assignments and ensure consistent movement has been highly beneficial. Furthermore, the software has played a crucial role in managing field staff and ensuring their presence at job sites. Additionally, some users have highlighted the importance of monitoring temperatures inside food delivery vehicles to ensure compliance and food safety.
While there have been mixed experiences with Verizon Connect's customer service and system reliability, the product has provided valuable solutions for tracking equipment, improving operational efficiency, and enhancing safety measures.
User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.
Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.
Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.
Cumbersome Installation Process: Users have consistently found the installation process of the product to be cumbersome and inconvenient. They have expressed frustration with the complexities involved, which has resulted in a time-consuming and challenging experience.
Connectivity Issues: Some users have reported experiencing connectivity issues with the product. This lack of connectivity has caused inconvenience and hindered the overall functionality of the product. Users have mentioned difficulties in establishing stable connections, leading to disruptions in their usage.
Lack of Customer Support: Several users have expressed dissatisfaction with the customer support provided by the company. They feel that the support team is unhelpful and lacks knowledge about the product. Users have encountered challenges when seeking assistance or resolving issues, which has further compounded their frustrations.
Based on user reviews, users recommend the following for Verizon Connect Fleet Tracking & Management:
- Conduct thorough research on other software options and their integration capabilities. Review all available options and understand the required features and reports.
- Ensure technical expertise by having someone on the team who can troubleshoot and install GPS devices.
- Utilize training resources available on the Verizon Connect website, including watching training videos to understand the setup process.
While some users highly recommend Verizon Connect for its ease of use, reliable system, and great support team, others do not recommend it due to issues with support, inefficiency in certain aspects, reliability problems, and lack of compliance. Therefore, it is recommended to consider these varying perspectives when evaluating this software solution.
Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
October 09, 2023
In my opinion, scam, worst customer service
Score 1 out of 10
Vetted Review
Verified User
April 29, 2023
Buggy Software and extremely poor (worst of any vendor I've used) customer and account support
Score 1 out of 10
Vetted Review
Verified User
- GPS tracking
- Customer service
- Account management
- Product support
- Product training
- Product design
- Software
January 26, 2023
Software and Hardware issues... And HORRIBLE customer service
Score 1 out of 10
Vetted Review
Verified User
- Simple hardware setup
- Simple installation
- Good web interface
- Lack of connectivity
- Lack of hardware updates
- Lack of any customer support
- Lack of knowledge of their own system (in my opinion, techs frequently had no idea what was causing the current issues)
- Inconsistent service
- GPS location.
- Routes
- Travel/Distance Reports.
- None
- None
- None
October 26, 2022
Verizon Connect great visualization, difficult to install
- Online interface
- Tracking
- Ease of app use
- Installation of product
- Implementation of product
- Training for app
July 17, 2022
DO NOT BUY! WORST CUSTOMER SERVICE EVER!
Score 1 out of 10
Vetted Review
Verified User
- Terrible customer service.
- Communication and customer service.
March 21, 2022
Caution! Stay away!
Score 1 out of 10
Vetted Review
Verified User
- In my opinion, nothing
- In my opinion, the customer service returning calls.
Score 1 out of 10
Vetted Review
Verified User
- Wish I could
- But There is nothing I can put here
- No service, no customer service, Horrible Company
- Treat client better
- Provide the service client is paying for
- Don't hold them hostage for money when they have been with you for years and years AND you are no longer providing any service.
January 05, 2022
BUYER BEWARE
Score 1 out of 10
Vetted Review
Verified User
- Doesn't cancel when you put it in writing per their business agreement
- Doesn't take ownership of the issues at hand and billing dispute
- Continues to bill you even after you have cancelled in writing
- Accountability when they know you have canceled the proper way, yet seem to try and swindle more money out of their customers
- [In my experience,] Terrible Customer service
- [In my opinion,] Should be shut down
Score 1 out of 10
Vetted Review
Verified User
February 03, 2021
Used to be great, but be careful now
Score 1 out of 10
Vetted Review
Verified User
- It works sometimes
- Overpriced
- Delayed or inaccurate tracking
- Poor support
March 13, 2020
What Could Be
- Tracking vehicle maintenance because it's easier for me to track maintenance with the software than the employees.
- Track the installer's location. Saves time being able to route an installer to a needed job.
- Daily Routing, we don't use this, but I sure wish we did.
- I wouldn't say it's negative. It's just more people and change, but getting employees to use the routing function of Verizon Connect has been a challenge.
- Fleet visibility--a very user-friendly map to display trucks.
- Reporting is management friendly. Data comes in a very usable format.
- Fleet maintenance can be tracked within the program, which is helpful for route ROI.
- Contractor install is very cumbersome, inconvenient, and causes downtime.
- Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
- Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
- Lots of problems are "sent to development."
March 06, 2020
Good for larger companies
- Decreases fuel costs
- Staff are on site
- Small companies don't need a lot
March 06, 2020
Verizon Connect Review
- GPS location of your fleet and replay back up to year
- All reports for drivers log, inspections, services, etc.
- Reminders and alerts for when services are due
- Sending you the report by email--if the report is too big, I don't get the entire document. I will have to run the report on the website.
- Sometimes the GPS isn't exactly correct, but close enough.
- Customer service is better every time.
February 22, 2020
Verizon Connect -- Consistent, Reliable, and Worth Every Penny
- Extremely reliable. We have never had an outage or inability to track our vehicles.
- It's an easy to learn system. New drivers quickly become proficient with the ELD system, even if they've been technology-resistant in the past. New managers can easily learn the operation of the admin end of the system.
- The Verizon Connect ELD app for drivers occasionally needs updating, and I have needed to individually talk drivers through the process of how to update the app manually. Adding functionality to automate the app updating would be helpful. Note: we have opted to use restricted accounts on our Android-based tablets to minimize the risk of drivers changing important settings. This may be what has prevented the apps from automatically updating, but I am not certain of this.
February 20, 2020
Great value!
- Real-time tracking.
- Mobile app.
- Reports are a little confusing.
- Alerts are a little delayed.
- Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
- Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
- Web Interface - For some time, the web interface of Verizon Connect has failed to load.
- Ownership change - We started using Telogis a couple years ago, soon after it became Verizon Connect. It makes sense a carrier would want to leverage this type of service since it requires data plans, but it has caused the product we contractually purchased to change after we signed.