Using Vertex from a Costarican user in charge of Latam and Canada Indirect Tax Matters
Sales transactions in Canada<br>VAT
Overview
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce,…
Recent Reviews
How Vertex Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Sales and Use Taxes (116)9.595%
- Geolocation for Tax Assessment (83)9.494%
- Tax Data Reporting (100)9.191%
- Tax Exemption Processing (83)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
67 people also want pricing
Alternatives Pricing
What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
What is TaxJar?
TaxJar offers automated sales tax reporting and filing. According to the vendor, capabilities include: Accurate, Detailed Sales Tax Reports: TaxJar’s local jurisdiction reports show sales and sales tax collected not only for each state, but for local jurisdiction (counties, cities, special…
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and
consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal
processes and improve audit performance. Integrations to
ERP, e-commerce, procurement, and other billing systems enables a single tax
engine to seamlessly support a growing business. In addition to tax
determination, Vertex provides tools and services to automate and streamline
exemption certificate management and compliance filings.
Vertex Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Vertex Videos
Vertex Integrations
- NetSuite ERP
- Acumatica
- BigCommerce
- Zuora
- Recurly
- Coupa
- SAP
- Oracle
- Magento
- Salesforce
- Microsoft Dynamics
- Workday
- Ariba
Vertex Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | North America, EMEA, Central/South America, Asia Pacific |
| Supported Languages | English |
Vertex Downloadables
Comparisons
Compare with
Reviews and Ratings
(242)Attribute Ratings
Reviews
(1-25 of 143)Companies can't remove reviews or game the system. Here's why
October 12, 2023
Using Vertex from a Costarican user in charge of Latam and Canada Indirect Tax Matters
Sales transactions in Canada<br>VAT
- The platform is incredible
- The speed of reports
- The tools to help my daily work
- the report customization
- the technical names of the fields
- the exemption management
October 10, 2023
Vertex Rates High
Use it across the organization for the food division. Solves the issue of sales and use tax. Currently looking at implementing tax for purchase transactions.
- Current tax rates for invoicing
- Ability to override tax
- Easy interface to Vertex Returns
- More streamlined flow for beverage (sugar tax) taxation
- Easier creation of tax assist rules
- More configuration setup control at the user level
- Easier way to locate user defined tax rules
- Easier navigation to view mappings and how individual rules for states
July 17, 2023
Vertex - robust program with a lot of features
We primarily use Vertex to support our sales transactions. Vertex calculates our US Sales and consumers use tax. We also use it for all foreign VAT tax. All of our sales tax exemption certificates are handled with in the Vertex system as well.
- Keeps up on the tax law, frequently updating they system to reflect changes.
- Vertex has great reporting capabilities that enables us to use data for trends in purchases, managing licensing requirements, and carries over into the income tax reports for apportionment requirements.
- Innovative - continually improving their processes, including feedback from customers to develop the next new tool to make tax calculation and reporting easier.
- Some of the reporting tools are only usable to those on the Cloud platform.
- A lot of the import/export/ and monthly reporting processes could be automated.
- While this is minor - the app is missing some features that would add convenience. For example, the ability to choose multiple reports to delete at once. Currently you can delete one report or all reports - but can't choose a group. You can't create groups or favorites in your profile. If I'm running reports for my US tax, I have to go through the entire list. There isn't a shortcut that allows me to only access those reports.
July 10, 2023
Vertex is an enhanced Tax Calculation System.
We are supporting both AR and AP transactions with Vertex and use them for US Sales Tax, VAT, and GST. Currently, we have Vertex implemented for about 20 countries all over the globe and supporting Value added tax.
- Tax calculation in case of triangulation.
- Tax automation in case of customer certificates.
- Automated tax rate update.
- With Tax Assist Rules, you can easily get your tax calculation system fitted to country-specific requirements.
- Reporting: Vertex VAT Compliance is not fully ready to support all EU country's requirements.
- Data storage.
- Online reporting in VVC: many countries require to report VAT Declaration in an electronic way. This function is still missing for some of the countries from VVC.
June 28, 2023
Long term use of Vertex
24 Hour Fitness subscribes to Vertex O Series On-Demand for both sales transactions and procure-to-pay transactions. For procure-to-pay transactions, Vertex supplies the tax for purchase orders and accounts payable processing.
- Vertex allows for a methodical and manageable method to configure taxing decisions.
- Vertex can be trusted to produce the same result every time.
- Vertex Support response time is very timely.
- Vertex seems to have a lot of scheduled maintenance, more so than about 5-10 years ago.
- Communicating with the On-Demand Team is cumbersome. Once an issue is raised requiring On-Demand Team investigation or response, they will respond but you have to go through support for any follow-ups.
May 30, 2023
Vertex will save you time & money, while giving you the confidence that you're getting tax right!
Vertex O Series is being used across the whole organization to calculate tax on sales. It allows us to ensure we are charging the correct tax rates in multiple jurisdictions for both our retail outlets & direct sales made through our internet, call center, and catalog division. It is extremely useful to us in dealing with tax rate changes and also with tax holidays.
- Vertex O Series recognizes all tax rate changes, which is very useful when you're operating in multiple jurisdictions.
- Vertex O Series helps us to deal with tax holidays. This has saved us a lot of time and gives us confidence that we are getting tax right during these tax holidays.
- It would be helpful if Vertex O Series would add new taxability categories. For our company specifically this would include some items such as motorized bicycles and children's hunting clothing.
- Working with Vertex Customer Support is sometimes a struggle. I feel that they are not always able to understand & effectively help with complex issues.
Score 9 out of 10
Vetted Review
Verified User
Vertex is used to perform sales and use tax calculations for our US-based transactions.
- Highly customizable
- In depth reporting
- Wide variety of taxability categories
- Library of support articles/information can be difficult to search through
- Customer support for issues sometimes requires follow ups
- Customization can lead to complexity
May 22, 2023
Satisfied
We use Vertex for sales and purchases transactions as well. Regarding to tax types we use it for US sales tax, use tax and value added tax as well. It helps us to prepare monthly, bi-monthly and quarterly returns. Also different type of reports such as Spanish SII, intrastat, sales listing.
- user interface
- ticket system
- structure of returns
- loading time
May 01, 2023
Vertex Review
- tax rate updates are timely
- customer support does a good job with inquries
- MSO tax compliance team is amazing
- exporting our company specific tax matrix from O Series
- canned reports within O Series
- flow chart of where to find things in O Series portal
April 28, 2023
Vertex for everyone
We use Vertex for preparing VAT returns globally. It helps us to coordinate the data which are coming from AR and AP transactions. It is very helpful because it shortens the preparation time and make us able to make the reviews more succesfull.
- Tax calculation
- Report preparation
- File import simplification
- More user friendly interface
April 21, 2023
Vertex O Review
We use Vertex O series globally for tax determination and tax calculation on sales transactions and tax validation on purchase transactions. This includes sales tax in the U.S. and VAT/GST globally. We also use Vertex Returns and Vertex Cloud Compliance solution for automation our tax return preparation process.
- Tax determination and calculation on AR transacitons
- Managing different type of customer exemptions in O Series
- Automation of U.S. sales and use tax returns
- Provides a solution that is business user friendly (lowers reliance on IT for tax setups)
- Automation of global VAT/GST returns (O Series and VVC are not compatible and many setups are needed in VVC to map data from O Series to returns in VVC)
- Solution for India GST (Our understanding is that currently Vertex O series cannot be used with Oracle r12 in India)
April 21, 2023
E-Filing options to EU
We are using for VAT in EMEA region for both sales and purchases to determine taxation on invoices, validate and prepare the VAT returns in about 20 countries.
- Automatically fill in the return forms
- Validation AP bookings
- Determining the correct tax on sales/purchases
- Direct E-filing options for most of the EU countries are missing
April 19, 2023
Vertex makes life easy!
We use Vertex to support our US sales and use taxes.
- Easy to navigate with simple interface
- Good reporting functions
- Customer support can be slow to respond
April 17, 2023
Vertex
Score 10 out of 10
Vetted Review
Verified User
Purchase Transactions that are invoiced to the vendors/suppliers.
- Invoice taxes
- Tax Reporting
- NA
April 11, 2023
Vertex saved us tens of thousands of dollars every year
We use Vertex on two platforms, Netsuite and BigCommerce. We are performing API calls when BigCommerce makes the sale, when the sales order gets imported to Netsuite, and when the cash sale receipt is generated. We use U.S. sales tax, but products are taxed differently in different states, such as digital items, clothing items, and food items. We also have many customers who have tax exemption certificates, and we are able to make them tax exempt in both of our platforms.
- Ability to customize with our complex business needs
- Customer Support is focused on our business needs
- Easy to install on BigCommerce
- Detailed instructions on installation
- Installation with Netsuite was more complex (partly because that's how Netsuite is)
- Sometimes making a sales order not taxable (since we have exempt customers) can take longer than it should
- Sometimes the tax is different between our two platforms, and it can take some effort to make it match
March 15, 2023
Vertex O and North America Returns
I implemented Vertex O Version 9 with SAP, ECM Certificate Module, and Indirect Tax Returns Package. Vertex people worked endlessly around the clock to ensure all three platforms worked properly once the On switch was turned on. It was a lot of work but so well worth it when I look back at all the manual labor we had to create to prepare a tax return to after having these three modules in place. It was a breeze... so well worth it during audits. It was easy to drill down to the invoice line and look up the exemption certificates by state. Vertex receives a 5-star rating for indirect tax software with updated tax technology.
- Tax rates
- Complexity of Tax Rules
- Exempting sales from certificates
- Tax Compliance
- Mapping
We currently use Vertex with purchase/sales transactions and tax calculations for all 50 states as we deal with multiple companies that span the US. We primarily specialize in sales / use TAX
- Ease of use for creating new databases
- Quickly provide detailed reports for all 50 states in exportable PDF format
- Customer support is on point and able to quickly resolve any issues
- Make full installation packages available at each release instead of yearly.
- Not require incrementally stepping through updates. I understand the reason behind it, but if you have to install a new copy in later part of the year you have to step through Jan->current month updates one by one and update every database. For large number of databases, it could take 5-20 minutes each time and then multiplied by number of months.
March 06, 2023
Vertex is a good product but recently the customer support is not as helpful as it used to be.
We currently use Vertex for sales and use tax preparation and filing.
I personally use the EDI feature for all returns that allow it. This cuts
down my filing time by more than half for some detailed returns. I do not file
any foreign returns so that wouldn’t be an issue for me.
- Calculate tax due
- create an easy upload file for returns
- keeps updated on rate changes
- Critical changes! I feel they should be more aware of changes in the states. Sometimes we get these changes from them after we file our returns! I feel they should be up on any changes that are important for returns.
- Support is a big issue. Vertex used to be excellent with their support. When I called with a question I felt I was speaking to a professional who knows the product inside and out. Now when I call I get someone who says "That's a realy good question I will have to look into that" Then days go by before I get an answer. Sometimes I don't get an answer at all. This was not the case in prior years.
March 03, 2023
Alamosa rebels
Score 10 out of 10
Vetted Review
Verified User
We use Vertex for sales tax in all the countries of NAM and for VAT in countries of Europe and Asia. We use this for about 70 countries.
Vertex maintain the tax update monthly and they have the information across the globe and being operated in 70 different countries , the situation to consider the rate changes is very very minimal that they did not track. I would say 1 in 100 where they would not track the rate change.
Vertex maintain the tax update monthly and they have the information across the globe and being operated in 70 different countries , the situation to consider the rate changes is very very minimal that they did not track. I would say 1 in 100 where they would not track the rate change.
- Monthly update
- Premium support
- Tool is very handy that you could utilize for your customization.
- Straight Report of the rates by the country and product
February 21, 2023
Great tax calculation tool
Sales, Purchase, US Sales and Use tax, International VAT & GST
- Tax code determination
- Tax calculation
- Integration with billing systems
- Non deductible VAT calculation
- User interface could be clearer
- Content update
February 17, 2023
Vertex is a Must for Large SAP Companies
We use Vertex O Series and Vertex SAP Accelerator with Accelerator Tools for sales and purchase transactions for US and Canadian tax. We operate in over 45 states in the US and have direct pay permits in several of those states. We file over one thousand returns annually and also utilize Vertex SUT Compliance Service (formerly Vertex Sales & Use Tax Returns Outsourcing) to help with that compliance.
- Tax Calculation
- Tax Determination
- Better Integration with SAP
- Better Integration with Ariba
February 13, 2023
Completely Satisfied
Vertex provides us with support in sales and uses tax transactions.
- Provides accurate sales tax rates for online sale transactions.
- Tax categories and product codes.
- Data updates are always in a timely manner.
- Data extracts could provide more options to select for running reports.
- VOS Retail Report would be better if you could customize only the data your company needed.
- The ability to access the EDI sent for certain states.
February 10, 2023
Vertex used for VAT and for the EMEA region
We are using Vertex for VAT for EMEA region.
- Tax code determination based on various countries rules.
- Reporting features.
- More clear menu structure.
February 09, 2023
Juggernaut that could get out flanked.
Lease Transactions
- Allows for Various Taxability Fields
- Long history of working with leases
- Certificate Managment. Being able to use it to track exemption expiration and email customers to request new ones.
- The sales and purchases modules should be sold together. It is very difficult to justify the purchases module but it would make the product more sticky and therefore the ability to retain customers would be greater.
- Some of the processes within the system should be simplified. Try using Avalara or Thomson Reuters and you will see some of the clunkyness of Vertex.
February 09, 2023
Good product but need improvement
Both sales and purchase transactions in the US and Canada.
- Track sales
- Calculate sales and use tax
- Washington and Colorado TAID's
- Found that Vertex missed city annexations in SD for many years
- Customer service, I should not have to jump though hoops to get you to fix TAID's