Overview
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce,…
Vertex Rates High
Vertex - robust program with a lot of features
Vertex is an enhanced Tax Calculation System.
Long term use of Vertex
Vertex will save you time & money, while giving you the confidence that you're getting tax right!
Vertex is a powerful, and highly customizable tax engine.
Satisfied
Vertex for everyone
Vertex O Review
E-Filing options to EU
Vertex makes life easy!
Vertex
Vertex saved us tens of thousands of dollars every year
How Vertex Differs From Its Competitors
Key Differentiators
Vertex O Series Impact
Key Differentiators
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We still manually prepare returns but the reporting functionality is much, much better than it was under our old legacy system. Vertex does provide the option to automatically generate returns but we still have to make manual adjustments to the data before preparing returns so we don't feel …
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Sales and Use Taxes (116)9.595%
- Geolocation for Tax Assessment (83)9.494%
- Tax Data Reporting (100)9.191%
- Tax Exemption Processing (83)8.585%
Reviewer Pros & Cons
Pricing
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
What is TaxJar?
TaxJar offers automated sales tax reporting and filing. According to the vendor, capabilities include: Accurate, Detailed Sales Tax Reports: TaxJar’s local jurisdiction reports show sales and sales tax collected not only for each state, but for local jurisdiction (counties, cities, special…
Features
Type of tax
A list of the different types of taxes that can be filed using tax compliance software.
- 9.5Sales and Use Taxes(116) Ratings
Software is capable of calculating and filing sales and use taxes.
- 9.6Cross-border Taxes(35) Ratings
Software is capable of calculating and filing taxes, such as customs, across countries.
- 8.9VAT / GST Taxes(54) Ratings
Ability to calculate and manage VAT and GST taxes.
- 7.3Energy and Fuel Taxes(11) Ratings
Ability to calculate and manage energy and/or fuel taxes.
Tax Reporting & Compliance
Activities relating to tax filing, reporting, document management, and exemption certificate processing.
- 9.4Geolocation for Tax Assessment(83) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
- 73rd-Party Software Integrations(78) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
- 9.1Tax Data Reporting(100) Ratings
Ability to export transaction data for tax filing.
- 9.6Compliance Administration Management(72) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
- 8.5Tax Exemption Processing(83) Ratings
Ability to generate, track, exemption certificates from sales invoices.
- 9.5Tax Document Management(66) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
- 7.2Complex Tax Scenario Management(79) Ratings
Ability to automate handling of tax holidays and other anomalies.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Vertex?
Vertex Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Vertex Videos
Vertex Integrations
- NetSuite ERP
- Acumatica
- BigCommerce
- Zuora
- Recurly
- Coupa
- SAP
- Oracle
- Magento
- Salesforce
- Microsoft Dynamics
- Workday
- Ariba
Vertex Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux |
Mobile Application | No |
Supported Countries | North America, EMEA, Central/South America, Asia Pacific |
Supported Languages | English |
Vertex Downloadables
Comparisons
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Reviews and Ratings
(242)Attribute Ratings
- 8.9Likelihood to Renew17 ratings
- 8.3Availability7 ratings
- 8.2Performance7 ratings
- 8.7Usability39 ratings
- 9.1Support Rating23 ratings
- 9.6Online Training3 ratings
- 8.6In-Person Training3 ratings
- 7.2Implementation Rating14 ratings
- 7Configurability78 ratings
- 7.8Product Scalability34 ratings
- 8Ease of integration5 ratings
- 7.4Vendor pre-sale12 ratings
- 8.1Vendor post-sale17 ratings
- 8.8Vertex Tax Accuracy27 ratings
Reviews
(1-25 of 143)Using Vertex from a Costarican user in charge of Latam and Canada Indirect Tax Matters
- The platform is incredible
- The speed of reports
- The tools to help my daily work
- the report customization
- the technical names of the fields
- the exemption management
Vertex Rates High
- Current tax rates for invoicing
- Ability to override tax
- Easy interface to Vertex Returns
- More streamlined flow for beverage (sugar tax) taxation
- Easier creation of tax assist rules
- More configuration setup control at the user level
- Easier way to locate user defined tax rules
- Easier navigation to view mappings and how individual rules for states
Vertex - robust program with a lot of features
- Keeps up on the tax law, frequently updating they system to reflect changes.
- Vertex has great reporting capabilities that enables us to use data for trends in purchases, managing licensing requirements, and carries over into the income tax reports for apportionment requirements.
- Innovative - continually improving their processes, including feedback from customers to develop the next new tool to make tax calculation and reporting easier.
- Some of the reporting tools are only usable to those on the Cloud platform.
- A lot of the import/export/ and monthly reporting processes could be automated.
- While this is minor - the app is missing some features that would add convenience. For example, the ability to choose multiple reports to delete at once. Currently you can delete one report or all reports - but can't choose a group. You can't create groups or favorites in your profile. If I'm running reports for my US tax, I have to go through the entire list. There isn't a shortcut that allows me to only access those reports.
At this point I've not found a reason that it wouldn't be suited in a tax environment.
Vertex is an enhanced Tax Calculation System.
- Tax calculation in case of triangulation.
- Tax automation in case of customer certificates.
- Automated tax rate update.
- With Tax Assist Rules, you can easily get your tax calculation system fitted to country-specific requirements.
- Reporting: Vertex VAT Compliance is not fully ready to support all EU country's requirements.
- Data storage.
- Online reporting in VVC: many countries require to report VAT Declaration in an electronic way. This function is still missing for some of the countries from VVC.
Long term use of Vertex
- Vertex allows for a methodical and manageable method to configure taxing decisions.
- Vertex can be trusted to produce the same result every time.
- Vertex Support response time is very timely.
- Vertex seems to have a lot of scheduled maintenance, more so than about 5-10 years ago.
- Communicating with the On-Demand Team is cumbersome. Once an issue is raised requiring On-Demand Team investigation or response, they will respond but you have to go through support for any follow-ups.
Vertex will save you time & money, while giving you the confidence that you're getting tax right!
- Vertex O Series recognizes all tax rate changes, which is very useful when you're operating in multiple jurisdictions.
- Vertex O Series helps us to deal with tax holidays. This has saved us a lot of time and gives us confidence that we are getting tax right during these tax holidays.
- It would be helpful if Vertex O Series would add new taxability categories. For our company specifically this would include some items such as motorized bicycles and children's hunting clothing.
- Working with Vertex Customer Support is sometimes a struggle. I feel that they are not always able to understand & effectively help with complex issues.
- Highly customizable
- In depth reporting
- Wide variety of taxability categories
- Library of support articles/information can be difficult to search through
- Customer support for issues sometimes requires follow ups
- Customization can lead to complexity
Satisfied
- user interface
- ticket system
- structure of returns
- loading time
Contra: The sales listing report is not well detailed. It shows only the amount of sales but I cannot examine the transactions that were considered.
Vertex Review
- tax rate updates are timely
- customer support does a good job with inquries
- MSO tax compliance team is amazing
- exporting our company specific tax matrix from O Series
- canned reports within O Series
- flow chart of where to find things in O Series portal
Vertex for everyone
- Tax calculation
- Report preparation
- File import simplification
- More user friendly interface
Vertex O Review
- Tax determination and calculation on AR transacitons
- Managing different type of customer exemptions in O Series
- Automation of U.S. sales and use tax returns
- Provides a solution that is business user friendly (lowers reliance on IT for tax setups)
- Automation of global VAT/GST returns (O Series and VVC are not compatible and many setups are needed in VVC to map data from O Series to returns in VVC)
- Solution for India GST (Our understanding is that currently Vertex O series cannot be used with Oracle r12 in India)
Tax determination and calculation globally, but in particular in the U.S.
Automation U.S. sales and use tax returns.
Needs improvement:
Automation of VAT/GST compliance.
E-Filing options to EU
- Automatically fill in the return forms
- Validation AP bookings
- Determining the correct tax on sales/purchases
- Direct E-filing options for most of the EU countries are missing
Vertex makes life easy!
- Easy to navigate with simple interface
- Good reporting functions
- Customer support can be slow to respond
Vertex
- Invoice taxes
- Tax Reporting
- NA
Vertex saved us tens of thousands of dollars every year
- Ability to customize with our complex business needs
- Customer Support is focused on our business needs
- Easy to install on BigCommerce
- Detailed instructions on installation
- Installation with Netsuite was more complex (partly because that's how Netsuite is)
- Sometimes making a sales order not taxable (since we have exempt customers) can take longer than it should
- Sometimes the tax is different between our two platforms, and it can take some effort to make it match
Vertex O and North America Returns
- Tax rates
- Complexity of Tax Rules
- Exempting sales from certificates
- Tax Compliance
- Mapping
- Ease of use for creating new databases
- Quickly provide detailed reports for all 50 states in exportable PDF format
- Customer support is on point and able to quickly resolve any issues
- Make full installation packages available at each release instead of yearly.
- Not require incrementally stepping through updates. I understand the reason behind it, but if you have to install a new copy in later part of the year you have to step through Jan->current month updates one by one and update every database. For large number of databases, it could take 5-20 minutes each time and then multiplied by number of months.
Vertex is a good product but recently the customer support is not as helpful as it used to be.
- Calculate tax due
- create an easy upload file for returns
- keeps updated on rate changes
- Critical changes! I feel they should be more aware of changes in the states. Sometimes we get these changes from them after we file our returns! I feel they should be up on any changes that are important for returns.
- Support is a big issue. Vertex used to be excellent with their support. When I called with a question I felt I was speaking to a professional who knows the product inside and out. Now when I call I get someone who says "That's a realy good question I will have to look into that" Then days go by before I get an answer. Sometimes I don't get an answer at all. This was not the case in prior years.
Alamosa rebels
Vertex maintain the tax update monthly and they have the information across the globe and being operated in 70 different countries , the situation to consider the rate changes is very very minimal that they did not track. I would say 1 in 100 where they would not track the rate change.
- Monthly update
- Premium support
- Tool is very handy that you could utilize for your customization.
- Straight Report of the rates by the country and product
Great tax calculation tool
- Tax code determination
- Tax calculation
- Integration with billing systems
- Non deductible VAT calculation
- User interface could be clearer
- Content update
Vertex is a Must for Large SAP Companies
- Tax Calculation
- Tax Determination
- Better Integration with SAP
- Better Integration with Ariba
Completely Satisfied
- Provides accurate sales tax rates for online sale transactions.
- Tax categories and product codes.
- Data updates are always in a timely manner.
- Data extracts could provide more options to select for running reports.
- VOS Retail Report would be better if you could customize only the data your company needed.
- The ability to access the EDI sent for certain states.
Vertex used for VAT and for the EMEA region
- Tax code determination based on various countries rules.
- Reporting features.
- More clear menu structure.
The implementation cost and effort (to link to SAP) was really high though.
Juggernaut that could get out flanked.
- Allows for Various Taxability Fields
- Long history of working with leases
- Certificate Managment. Being able to use it to track exemption expiration and email customers to request new ones.
- The sales and purchases modules should be sold together. It is very difficult to justify the purchases module but it would make the product more sticky and therefore the ability to retain customers would be greater.
- Some of the processes within the system should be simplified. Try using Avalara or Thomson Reuters and you will see some of the clunkyness of Vertex.
Good product but need improvement
- Track sales
- Calculate sales and use tax
- Washington and Colorado TAID's
- Found that Vertex missed city annexations in SD for many years
- Customer service, I should not have to jump though hoops to get you to fix TAID's