Vertex Makes Me Look Good & Makes My Job Easier!!
Isagenix uses Vertex as their primary tax solutions engine. Types of transactions are: sales transactions Tax Types are Global: SUT, GST, …
Vertex
Vertex
Overview
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce,…
Recent Reviews
My Vertex Experience
My organization is using both Vertex O and Vertex Returns and reporting for calculating, validating, and reporting sales tax and VAT. We …
E-Filing options to EU
We are using for VAT in EMEA region for both sales and purchases to determine taxation on invoices, validate and prepare the VAT returns …
I recommend Vertex to Enperise Clients
We are using the Vertex O series for our sales transactions and purchase transactions and vendor master data verification for Jurisdiction …
Vertex Review
We use Vertex for our tax calculation of sales and use tax.
A great tool for compliance and reporting
We use Vertex for sales transactions to help ensure that the rate of tax being charged is accurate, we use it for both US and Canadian …
Using Vertex from a Costarican user in charge of Latam and Canada Indirect Tax Matters
Sales transactions in Canada<br>VAT
Vertex Rates High
Use it across the organization for the food division. Solves the issue of sales and use tax. Currently looking at implementing tax for …
Vertex - robust program with a lot of features
We primarily use Vertex to support our sales transactions. Vertex calculates our US Sales and consumers use tax. We also use it for all …
Vertex is an enhanced Tax Calculation System.
We are supporting both AR and AP transactions with Vertex and use them for US Sales Tax, VAT, and GST. Currently, we have Vertex …
Long term use of Vertex
24 Hour Fitness subscribes to Vertex O Series On-Demand for both sales transactions and procure-to-pay transactions. For procure-to-pay …
Vertex will save you time & money, while giving you the confidence that you're getting tax right!
Vertex O Series is being used across the whole organization to calculate tax on sales. It allows us to ensure we are charging the correct …
Vertex is a powerful, and highly customizable tax engine.
9 out of 10
May 30, 2023
Vertex is used to perform sales and use tax calculations for our US-based transactions.
Satisfied
We use Vertex for sales and purchases transactions as well. Regarding to tax types we use it for US sales tax, use tax and value added tax …
How Vertex Differs From Its Competitors
Key Differentiators
Tax content support
Ease-of-Use
Scalability
Tax accuracy
Reporting
Having the tax content support correctly and accurately was a plus. Knowing the data to prepare compliance was accurate.
Vertex O Series Impact
Tax compliance at our company wouldn't be possible without Vertex
Key Differentiators
Tax content support
Ease-of-Use
Scalability
Tax accuracy
Reporting
We were looking for tax software that would be easy to maintain, provide accurate compliance, and had regular updates for new rates and laws. We wanted a tax software that was flexible and allowed for some of our more nuanced tax …
Vertex O Series Impact
The impact was great and the reports generated at month's end were precise and accurately displayed the transactional details.
Vertex O Series Impact
Automation is the main purpose of Vertex if you want to really automate the sales and use tax process.
Vertex O Series Impact
The best way to measure the success of the O series is by audits. The past few audits we have had our tax exposure has significantly decrease. The ability to provide auditors with reports and documents during an audit has improved, we no longer need to reply on our ERP system to provide the …
Vertex O Series Impact
Vertex O Series has helped with transactions for sales and use tax being processed correctly.
Vertex O Series Impact
While the complete impact of Vertex O Series is still in progress, it has helped streamline the process of excluding sales and use tax charges against tax exempt customers. Our primary sales and use tax analyst is also looking forward to the capabilities to send automatic tax exemption certificate …
Vertex O Series Impact
It allows us to correctly accrue sales and use tax.
Vertex O Series Impact
Vertex O series releasing file to load to our system to connect SAP for sales and use tax.
Vertex O Series Impact
So now with the Wayfair decision, we have reviewed the many states we need to register in. It will be a simile flipping the switch for the taxing to begin. Yes I need to be considerate with my work to ensure I turn the clock back to the appropriate date to ensure we capture our backlog. The more …
Vertex O Series Impact
Vertex is a critical component of our sales and use tax process and automation. Without this tool we would not be able to do anything.
Vertex O Series Impact
O Series increased our level of compliance by 60%, reduced the amount of time spent on sales tax and compliance related activities.
Vertex O Series Impact
We are hoping that Vertex O will help us to automate sales and use tax. Right now we do everything manually.
Vertex O Series Impact
Our in-house ERP was previously calculating sales tax, and its tax answers were probably right around 80% of the time, while Vertex O should be in the 95-98% range. In addition, our in-house ERP required manual updates to tax content in each of its 70+ servers. As a result, tax content was rarely …
Vertex O Series Impact
It has automated return filling and also facilitated audit queries for the clients I worked with
Vertex O Series Impact
It has simplified the calculation and accrual process which was done manually prior to the Vertex go-live. It has also streamlined the reporting functionality which prior to go-live was not centralized. Tax returns have been easier to work on based on the improved reporting, allowing for the …
Vertex O Series Impact
My previous clients ability to automate sales tax calculation was improved dramatically from the use of other tax engines as well as from internal system calculations.
Vertex O Series Impact
Using Vertex on the front end certainly helps streamline the return filing process.
Vertex O Series Impact
We still manually prepare returns but the reporting functionality is much, much better than it was under our old legacy system. Vertex does provide the option to automatically generate returns but we still have to make manual adjustments to the data before preparing returns so we don't feel …
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Geolocation for Tax Assessment (85)9.494%
- Sales and Use Taxes (120)9.494%
- Tax Data Reporting (103)9.191%
- Tax Exemption Processing (86)8.383%
Reviewer Pros & Cons
Verified User
Engineer in Finance and Accounting
Semiconductors Company, 5001-10,000 employees
Pricing
N/A
Unavailable
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.vertexinc.com/solutions
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
85 people also want pricing
Alternatives Pricing
What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
What is TaxJar?
TaxJar offers automated sales tax reporting and filing. According to the vendor, capabilities include: Accurate, Detailed Sales Tax Reports: TaxJar’s local jurisdiction reports show sales and sales tax collected not only for each state, but for local jurisdiction (counties, cities, special…
Features
Type of tax
A list of the different types of taxes that can be filed using tax compliance software.
8.8
Avg 8.4
- 9.4Sales and Use Taxes(120) Ratings
Software is capable of calculating and filing sales and use taxes.
- 9.8Cross-border Taxes(37) Ratings
Software is capable of calculating and filing taxes, such as customs, across countries.
- 8.9VAT / GST Taxes(56) Ratings
Ability to calculate and manage VAT and GST taxes.
- 7.3Energy and Fuel Taxes(11) Ratings
Ability to calculate and manage energy and/or fuel taxes.
Tax Reporting & Compliance
Activities relating to tax filing, reporting, document management, and exemption certificate processing.
8.5
Avg 8.4
- 9.4Geolocation for Tax Assessment(85) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
- 7.33rd-Party Software Integrations(80) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
- 9.1Tax Data Reporting(103) Ratings
Ability to export transaction data for tax filing.
- 9.1Compliance Administration Management(74) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
- 8.3Tax Exemption Processing(86) Ratings
Ability to generate, track, exemption certificates from sales invoices.
- 9.1Tax Document Management(69) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
- 7.1Complex Tax Scenario Management(81) Ratings
Ability to automate handling of tax holidays and other anomalies.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Vertex?
Vertex combines tax research with technology to improve tax accuracy and
consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal
processes and improve audit performance. Integrations to
ERP, e-commerce, procurement, and other billing systems enables a single tax
engine to seamlessly support a growing business. In addition to tax
determination, Vertex provides tools and services to automate and streamline
exemption certificate management and compliance filings.
Vertex Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Vertex Screenshots
Vertex Videos
Vertex Integrations
- NetSuite ERP
- Acumatica
- BigCommerce
- Zuora
- Recurly
- Coupa
- SAP
- Oracle
- Magento
- Salesforce
- Microsoft Dynamics
- Workday
- Ariba
Vertex Competitors
Vertex Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | North America, EMEA, Central/South America, Asia Pacific |
| Supported Languages | English |
Vertex Downloadables
Frequently Asked Questions
Reviewers rate Cross-border Taxes highest, with a score of 9.8.
The most common users of Vertex are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(253)Attribute Ratings
- 8.9Likelihood to Renew18 ratings
- 8.3Availability7 ratings
- 8.2Performance7 ratings
- 8.7Usability43 ratings
- 9.1Support Rating23 ratings
- 9.6Online Training3 ratings
- 8.6In-Person Training3 ratings
- 7.6Implementation Rating15 ratings
- 7Configurability78 ratings
- 8Product Scalability37 ratings
- 8Ease of integration5 ratings
- 7.4Vendor pre-sale12 ratings
- 8.2Vendor post-sale18 ratings
- 8.8Vertex Tax Accuracy31 ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
December 28, 2022
Vertex at a glance
Vertex O is being used in the US and Canada for both sales and purchases. It is not used globally. We use it for sales, purchases and exemption certificates.
- Rates for sales.
- Allows multiple flex fields to help correctly determine taxability.
- Updates the tax rules when the change in a state.
- A trusted vendor doesn't work the best.
- We have an issue with the tax drivers, for us, it is material groups and that isn't always taxed in the same manner across states.
- Vertex does not have the best global platform yet, needs to improve LAO, especially Brazil capability.
Vertex is well suited for large manufacturing companies that sell to all states. All the rates are automatically applied. Like any system, it's all in the configuration, so it takes a lot of work to implement Vertex.
70%
7.0
- Sales and Use Taxes
- 80%8.0
- Cross-border Taxes
- 60%6.0
- VAT / GST Taxes
- 60%6.0
- Energy and Fuel Taxes
- 80%8.0
60%
6.0
- Geolocation for Tax Assessment
- 70%7.0
- Tax Data Reporting
- 50%5.0
- Compliance Administration Management
- 50%5.0
- Tax Exemption Processing
- 70%7.0
- Complex Tax Scenario Management
- 60%6.0
- To date, the ECM has helped us avoid audit assessments in various states because we now have all the certificates.
- Too early to know about the purchasing side since we have only had O Series for 1.5 years and not been audited for that period.
- Tax content support
- Tax accuracy
On our tax team it is critical to accurately tax both sales and purchases. Must better to tax on the front end and avoid interest and penalty during audits.
- Product Features
- Prior Experience with the Product
We have used Vertex Q previously so we are familiar with the company and know their reputation.
Vertex seemed to be better for manufacturing.
- We are using it to tax the inventory at consumption.
It met our needs in most scenarios.
Vertex is working with the team to understand how the accelerator works.
3
Transactional tax team is the only team that uses the software, but it touches all sales and purchase made by our company.
3
It support team, mainly used to push updates
- Adds geo codes to vendors
- Rates for sales tax on customer invoices
- rates and rules for tax on purchases
- houses exemption certificates
- globally for VAT tax in our other regions
- accelerator tools to perform compliance
We have used Vertex for over 20 years and we are versed in the ways it works. To start with a new tax engine would be really hard and the ease of use was be an obstacle.
They delivered on their promises and assisted in all upgrades to make sure we were up and working as expected.
No
- Third-party professional services
Ryan
No
Change management was a small part of the implementation and was well-handled
Communication and testing are the biggest things to focus on during implementation.
- getting representation from all the different workstream to perform testing
- finding master data to use in the testing for all the different regions, development and quality.
be prepared for issues and have people on call to assist if needed.
- No Training
Training would be beneficial especially if you are a first time user.
It is must easier to use Vertex without special configuration, but unless your master data is very detailed that will probably be unavoidable
No - we have not done any customization to the interface
Yes - we have added extensive custom code
All of the custom code had to be added by third party consultants.
the custom updates were driving by not having material groups with enough details, all too broad to attach rules to
No, we didn't feel premium support was needed or worth the price.
No
- adding exemption certificates to Vertex for sales
- looking up rate with an address
- transactional testing of changes added to Vertex
- tax overrides
- finding the taxability mapping inside Vertex
No
We have been using Vertex many years and they continue to add additional features that we find easy to use
We have an extremely large amount of data going through Vertex, but it is able to handle it effectively.
We have on premise Vertex, not cloud based so to my knowledge all down time has been company related only, not Vertex issues.
Vertex works smoothly with both sales and purchases and interfaces with SAP effectively.
- SAP
yes, they support this integration.
- Single Signon
- ETL tools
Exemption certificate manager
The upgrade from Q series to O series went off pretty smoothly. We hope the same will be true when we move to the new SAP platform
Be sure to hire a third party to assist with the integration. We have used Ryan exclusively and been very happy with their teams and the results they have driven.
The negotiations with the vendor were mostly driven by procurement, but the tax team was responsible for negotiating the add-ons like accelerator and the exemption certificate manager. We also chose on-premise rather than cloud based.
Be sure you understand how the vendor works within your business. We prefer Vertex because of there strong tax strength with manufacturers. Ask for a list of other companies with the same footprint that uses their software.
- exemption certificate manager
- taxability mappings capability
- most precise geocodes
- more robust global tax engine
- better ability to handle Canada for US companies
No
No
December 16, 2022
Tax Technology
We currently use Vertex O Series in our tax department.
- Validation of tax data
- Links with our ERP system well
- Testing of tax data
- Having the monthly updates automated instead of using myvertex
- Having the Help menu a little more user friendly
- Better search capabilitites
N/A
45%
4.5
- Sales and Use Taxes
- 90%9.0
- Energy and Fuel Taxes
- N/AN/A
N/A
N/A
- Has enabled us to acquire the monthly updates in a timely manner
- Validation/ testing of updates in a timely manner
- Gives the end user better results
- Tax content support
I did not have a decision making role in the purchase.
None
- Automating our Sales and Use Tax reconciliation process by using extracts for reporting
I think the configuration is not limited for our organization. We are able to use the ERP system and O Series together with little to no issue. We are currently in the process of upgrading to 9.0 and look forward the the capabilities that we are not able to achieve on 6.0.
During the time period that I have been using O Series, I have not needed support. My experience thus far has been a relatively positive one. I currently would recommend the product to other colleagues and give an honest assessment of what the product has offered to our organization. I look forward to gaining more knowledge.
20
Tax Managers, Tax Technology, Analyst
5
IT Department, Tax Technology
- Sales and Use Tax
- Tax Rates
- Rate Testing
- unsure
Not Sure
- Don't know
- Unsure
N/A
- No Training
It was, however, I would definitely recommend online training if available.
Does not apply
Does not apply
unsure
- Reporting
- Testing
- Adding entries
- Rule Creation
The menu items are easy to find, the help section is also very helpful.
Curently not involved in using Vertex. My previous role allowed me the opportunity to use the software.
When I was using Vertex, the availabiltiy was always there.
When using Vertex, the performance of the software was reliable.
- Does not apply
- Does not apply
- Does not apply
Unsure
Does not apply
Does not apply
Does not apply
I was not involved in this process
None
- More up to date
- Currently no longer involved in Vertex
December 13, 2022
Great product without matching customer support
finance tax solutions manager
vmware inc (Information Technology and Services, 10,001+ employees)
Vertex O Series is used for U.S. and international transaction taxes across the whole organization. It addresses all of those that SAP native functionality cannot and also avoids maintenance.
- User-friendly GUI
- Transaction tester is very useful and user friendly.
- Tax assist rules are not that complicated to build.
- Product taxability mapping changes is not user friendly.
- The import and export of tax data should be available at respective functionality area and not at tax administration - specific functionality to import/export.
- The data extraction and reading is not straightforward, e.g., I cannot review my taxability mapping of product and tax category next to it. I need to filter out two sets of information and do a Vlookup and then put them together to review. There are many other such examples.
Best for post calculations and allocations.
73.33333333333333%
7.3
- Sales and Use Taxes
- 90%9.0
- Cross-border Taxes
- 80%8.0
- VAT / GST Taxes
- 50%5.0
75%
7.5
- Tax Data Reporting
- 70%7.0
- Compliance Administration Management
- 70%7.0
- Tax Exemption Processing
- 80%8.0
- Complex Tax Scenario Management
- 80%8.0
- It cuts down the time of our tax team's productive time in fixing the issues.
- For international taxes, it still needs to evolve as we do not have solutions for everything and we still struggle to have the correct tax code returned to ERP system (SAP).
- Ease-of-Use
- Tax accuracy
- Reporting
- Price
- Product Usability
- Prior Experience with the Product
Support is another factor critical for us
OneSource, Avalara, Taxware and CCH
Adequate.
- SAP
- Oracle
- Zuora
10
Tax department
3
Knoweledge on Tax and systems
- Tax calculation
- Maintainance of rates and rules
- reporting
- Compliance reporting
No
- Third-party professional services
Deloitte
Yes
Design
Build
Test
Deploy
Build
Test
Deploy
Change management was a big part of the implementation and was well-handled
- resource knowledge on system
- understanding of requirements
SI did not had good knowledge on tool
- No Training
yes
no
No - we have not done any customization to the interface
No - we have not done any custom code
nothing
Yes, to get attention to our support issues
Yes
Nope
- tax rules
- Tax assist rules
- Tax categories
- situs rules
- some complex tax assist rules
User friendly and easy to configure and make changes
- No
- File import/export
Vertex should provide more documentation or videos on integration
timelines
price
resource availability
price
resource availability
Need to reduce their resource cost per hour. Vertex consulting is too expensive
- Got new features
- Good functionality
- leveraged additional configs and fixes done with upgrade
- Additional functions
- robust reporting tools
No
December 13, 2022
Very configurable with a steep learning curve
Verified User
Professional in Corporate
Insurance Company, 10,001+ employees
It is used by the whole organization. It addresses our use of tax accruals and ensures tax is calculated properly by vendors. We use vertex with US use tax for purchase transactions.
- Detail of products.
- Detail of shipping locations.
- Hard to use.
- User message boards.
It is well suited for organizations that are buying and selling with lots of volume and sells to multiple jurisdictions with complicated tax rules. It is not appropriate for small organizations that have little volume or have straight forward tax calculations.
80%
8.0
- Sales and Use Taxes
- 80%8.0
80%
8.0
- Geolocation for Tax Assessment
- 90%9.0
- 3rd-Party Software Integrations
- 80%8.0
- Tax Data Reporting
- 70%7.0
- Fewer hours spent on categorizing types of transactions.
- More time making adjusting entries.
- Tax content support
- Scalability
- Tax accuracy
The company as a whole wanted to leverage IT modernization in finance and wanted a platform that could integrate with Oracle Cloud.
- Product Features
- Product Reputation
We wanted a cloud to cloud-integrated solution to calculate and verify our sales/use taxes.
- Ability to integrate with our ERP system for journal entries and invoice approval (Oracle Cloud is our ERP, Vertex O on demand is our software).
- Automatically reverse voided transactions.
Very configurable, but very complex.
NA
- Oracle Cloud
7
Use Tax accounting, reporting and compliance
3
The people that support Vertex have an accounting background and have knowledge about sales and use tax. They are aware of how the procurement process works and have a general knowledge of computer systems, including how to work with the Oracle Cloud.
- Oracle Integration
- Journal Entry
- Product Category/Procurement
- Tax Analysis
- Purchasing Recommendations for Software
Vertex software is advanced and will continue to support and update its products. It is the most advanced indirect tax software available.
No
- Third-party professional services
Deloitte
- Getting Procurement Department onboard
Learn as much as possible and get experienced tax professionals to assist
- No Training
We did not have any official training from Vertex, but we attended the Vertex Exchange and had training from implementation consultants from Deloitte
This was handled by the implementation team at Deloitte
No - we have not done any customization to the interface
No - we have not done any custom code
We did not configure or customize beyond the setup done by implementation consultants
not sure
Yes
Yes, items were resolved quickly
- Automated Journals due to integration with Oracle
- Adding a new product category (this may be due to Oracle Cloud)
High learning curve to functions
There is a dedicated service where Alteryx has a backup system solely for the customer, which we did not purchase
- Not Applicable
NA
None, NA
No integrations other than initial Cloud ERP integration
NA
NA
Communicate with vendor in detail as to what is required by the business. Bring those with knowledge in they systems and integration to the table.
- Do not know
November 13, 2018
Vertex Review
SAP Specialist IT ERP
Charles River Laboratories (Biotechnology, 10,001+ employees)
Vertex is only being used in North America at my organization. Vertex has us calculate indirect taxes on our sales and purchasing invoices. We no longer need to update our ERP system with tax rates as Vertex provides us monthly tax rate updates. In addition our AP and Billing teams no longer need to make tax decisions, we are able to store all of the tax rules in Vertex.
- Maintains tax rates
- Current forms for the monthly returns
- Ability to create and maintain customer exemptions
- Ease of tax decisions
- When creating tax rules you can not backspace
- The mapping functionality is clunky and not easy to find specific mappings. For example the CA mfg. Even if you map to this field it doesn't bring it over to the create field on returns
- Changing the tax jurisdiction too often, and having issues with updating them on POs
Vertex is a great tool to calculate your taxes. We have seen our overall audit risk decrease significantly since we have implemented Vertex at our company. Before Vertex AP and our Billing teams would make the tax decisions and in some cases it was guessing. All of our customer exemptions were sitting in a file cabinet and it was a manual process.
- Immediately able to see the benefits of a tax engine
- AP processors were able to processor invoices faster without the need to focus on tax
- No longer a need for space for file cabinets
- Price
- Product Features
- Product Usability
- Vendor Reputation
Overall product features as well as product usability was important factor in our decision making processing.
CHH was used to review tax compliance and assisted in help us configure Vertex O series. When using SAP to calculate tax is was important for us to use a tax engine versus manually maintaining the tax rules outside of the system.
- We have been able to create 1 team that handles indirect taxes
- Our AP and billing team no longer need to make tax decisions
- Customer exemptions are update to date and no longer stored in file cabinets
This really depends on the user that is doing the configuration and their knowledge. Some parts of the configuration can be tricky
NA
- SAP
- VRA
Overall the integration has been easy but we have also work with partners on the installs or upgrades.
Most of the time when I contact Vertex support I'm able to get a resolution on the 1st call. But like any support desk it depends on who answers the call or the ticket. I've had times when Vertex either couldn't get me an answer or didn't understand what I was asking. I would not hear back from them and they would close the ticket.
The best way to measure the success of the O series is by audits. The past few audits we have had our tax exposure has significantly decrease. The ability to provide auditors with reports and documents during an audit has improved, we no longer need to reply on our ERP system to provide the reports they can now be pulled from Vertex.
We purchase Vertex O series and VRA directly from the vendor both initially and during upgrades. During integration we primarily worked with our outside consultants during the purchase of Vertex. We did have a demo provided by the Vertex sales team and they also provided a list to us of suggested business partners. However, we still reach out to Vertex directly for post go-live support.
Overall for the US we are happy with Vertex O series. When looking for a global tax solution we will keep our options open as I don't think Vertex is the number 1 leader in the global market. However at this time we are not looking for a global tax engine but I would anticipate when we are ready we will review Vertex's latest products capability.
Yes
The upgrade went smoothly when we did it a few years back. We ran parallel systems until we were ready to go-live with little system down time.
10
Our basis team applies the month updates, installed the software, and applies any patches. They also update the config file if needed. Our tax team sets-up customers exemptions, completes monthly returns, as well as maintains the tax research. The system admin maintains vertex, adds/removes users, adds/removes tax rules, completes tax mappings, creates tax assists rules, troubleshoots systems, creates imports and exports, and sets up taxability drivers.
2
The support needs to understand the call between the ERP system and Vertex, to under what is passing. They need the ability to read the SIC logs and see what errors are happening. In addition they need to understand system set-up including taxability drivers, tax rules, customer exemptions. In addition they need knowledge of the ERP system to OTC and PTP to help identify issues.
- Validity of the tax rates
- Ability to file returns timely and accurately
- Ability to remain tax compliant
- Global tax engine
- Future upgrades to the latest platforms
We are satisfied with the overall performance of Vertex. The software has provided my company with many efficiencies. We have shorted our audits and found that many audits are happy that we are using Vertex to calculate our taxes. We no longer need to worry about updating our rates each month since Vertex sends us a file to upload.
On many occasions I've reached out to Vertex support for issues I've encountered. In most cases they have been successful in resolving my issue relatively quickly. There have been a few occasion where it took a longer time to resolve but they would reach out to me to keep me updated on the status.
No
- Third-party professional services
No
Change management was minimal
- Installing the software
The implementation went relatively smooth, we spent months several months prior to the installation preparing and research the taxability of the products we buy and sell.
- Online training
- In-person training
- Self-taught
The training was sufficient. As I became more seasoned user I learned many tricks using the system. I've also attended a few of the Vertex annual conferences where I was able to strength my knowledge of Vertex. I also found that their online library and videos can be helpful in resolving issues and answering questions.
Vertex has offered multiple webinars for the products we have purchased that are informative and helpful. I've also attended a few of the Vertex annual conferences where I was able to strength my knowledge of Vertex. I also found that their online library and videos can be helpful in resolving issues and answering questions.
As I became more seasoned user I learned many tricks using the system. I've poked around in the system and found better ways to improve the process. I've learned out to import tax rules and create reports in VRA.
I would suggest using the knowledge center to see other users feedbacks.
Some - we have done small customizations to the interface
Our developers did the customization of the interface so that certain fields can be brought over into Vertex to determine taxability. At times the customization can be tricky and not always intuitive.
No - we have not done any custom code
no
Not Available
Yes
Yes, it was resolved within a few days in one instance and the other time it was resolved in the following monthly update.
- Setting up state registrations
- Add taxability drivers
- returns exports
- tax rules
- locating mapping categories
- locating rule IDs
No
Overall Vertex is easy to use and in most cases intuitive for the user once trained.
Overall I'm happy with the product
We rarely have Vertex outages or application errors since the software sits out our servers
Reports running in a timely time depending on the size and data requested. Vertex does interface with our ERP system and we do not see any slow down between the systems even when a large amount of documents are being sent over through the interface
- No
We have no plans for additional integrations with Vertex
- File import/export
No
Overall Vertex integrations well with our ERP system.
Have a knowledgeable team that understands both systems that will need to be integrated.
I was not responsible for Vendor negotiations.
No
- improved reporting
- improved security
- improved functionality
- better interface
No
No