December 26, 2018
User Review: "VertifyData FTW!"
Our organization currently uses VertifyData to connect our CRM (HubSpot) and ERP (NetSuite). The integration of these systems is the backbone of our entire deal process.
A year ago, I was hired to work on the integration as it was broken due to an internal lack of maintenance. VertifyData initiated contact through a friendly message (shout out to Kevin, our awesome Account Manager!), and started the mission of restoring the integration by scheduling a 'Product Walk-Through' meeting. Upon starting the meeting, I immediately felt comfortable. Over the course of the meeting, I was guided in the right direction; this continued with a follow-up meeting and questions thereafter. Of course, there was a learning curve to acclimate to the interface; however, this is true with any new application. Over a relatively short period of time, it becomes quite intuitive.
As with anything data related, errors occur. Upon help desk ticket submission, I always receive assistance in a timely manner. Moreover, more complex issues are taken seriously and elevated to an appropriate level.
We confidently continue to build our integration and intend to integrate additional systems in the next few months (SQL and an eCommerce solution). I recommend the services of VertifyData!
A year ago, I was hired to work on the integration as it was broken due to an internal lack of maintenance. VertifyData initiated contact through a friendly message (shout out to Kevin, our awesome Account Manager!), and started the mission of restoring the integration by scheduling a 'Product Walk-Through' meeting. Upon starting the meeting, I immediately felt comfortable. Over the course of the meeting, I was guided in the right direction; this continued with a follow-up meeting and questions thereafter. Of course, there was a learning curve to acclimate to the interface; however, this is true with any new application. Over a relatively short period of time, it becomes quite intuitive.
As with anything data related, errors occur. Upon help desk ticket submission, I always receive assistance in a timely manner. Moreover, more complex issues are taken seriously and elevated to an appropriate level.
We confidently continue to build our integration and intend to integrate additional systems in the next few months (SQL and an eCommerce solution). I recommend the services of VertifyData!
- Account Management
- Data Integration
- Help Desk
- Automated error trouble-shooting is not always clear/helpful
- Clearly distinguishing internal errors vs. external errors
- Perhaps a blog where users can interact with questions + solutions