TrustRadius
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.https://dudodiprj2sv7.cloudfront.net/product-logos/UM/Uh/7EOMFTAQXC3K.pngBest private messaging app, good for business as wellUsually Viber is used for personal communication. We use Viber within the team in addition to Slack, because Viber is attached to the phone number of each team member is gives the ability to quickly communicate especially after working hours. It is also good for communicating with outside team members, and with other stakeholders or clients. Once you know someone's phone number, you will get that person's Viber account. A lot of people have Viber, especially outside USA (in Europe), which makes reaching these people easier.,Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same. Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away. It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base. You can see the status of your messages.,Viber updates could allow updating images as well. Message status: the previous versions of Viber had small text saying "sent", "delivered", "seen" (or something similar). It was more clear than the "checked" icons, which are used now. I would love if Viber would allow choice of one of these forms in the settings. Search for text inside conversation would be great feature.,10,The basic version is free and most of the time this is all you need. Easy contacting between team members, stakeholders and clients. Its something hard to measure as ROI, but good communication is key to good business.,Slack, Skype for Business (formerly Lync) and Skype,Slack, Skype, Skype for Business (formerly Lync)Slack is for business, Viber is for the teamSince we are a small company working on different projects, we use slack and skype for project communication. However viber is being used for all the "soft" things that involve communication, but is not (directly) related to the projects we are working on. This is the place where people share interesting content, gossip about clients that made them angry or just call each other to have a cup of coffee or a short break. So it contributes to better personal relations and team communication.,Using stickers and gifs can upgrade a simple communication to a fun and involving one. The calls are high quality, every option is working perfectly. Group communication works well.,The quoting option is missing. Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action. It would be useful to also like a person's comment on a 1-1 conversation,9,Improved team communication Easier and more direct communication Improvement of communication speed,Skype, Slack and Whatsapp,Balsamiq, ActiveCollabViber Out is legit!I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free numbers calling over WiFi and Viber addresses that issue well for me. As a digital nomad business consultant it’s important that I keep communication costs low so this helps me avoid paying high international calling rates.,Clean interface is very easy to use. Clear connection with not much delay. Inexpensive unlimited plan to call landlines internationally (Viber Out).,I don’t really see the value in the stickers. Should better explain dialling errors and how to correct. Needs to provide a list of dial out numbers.,10,It’s saving on long distance calling. Inexpensive plans for Viber Out have no significant impact on budget.,Excellent App for Effectively CommunicationViber is used in my organization widely. Each department creates a viber group and every member of the department can exchange information and communicate much faster than before. Viber resolves the communication issue that arose before. There are too many people that need to have access to information (for example - meeting details, design preview, marketing material preview) and a text message just could not do enough when you have to text each of the members in a department. Also, there is a limitation in term of photos. In addition, Viber is well-known internationally so it is very much likely that our customers and partners do use it as well. If that is the case, the communication barrier is further erased and effective communication is easily established to prevent unwanted issues.,Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere. Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes. Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.,Syncing between mobile app & desktop app is not so great. If you set up Viber on the new computer, it is very likely that you will lose the previous conversation on the mobile app. There is no way to organize the photos sent through the app. This is very inconvenient because you cannot search for the things you sent (for example: searching for a previous marketing material layout that was sent last month to the marketing group). On viber, this is nearly impossible and cost lots of time to look for the thing you have sent earlier. Contacts cannot be added through the desktop app which creates inconvenience for the user. For example: If you want to add a business partner contact and you are using the desktop app, you cannot. You have to turn on your phone and do it through your phone.,9,Communication across department is much easier and faster. It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport). Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.,Skype,Skype, Skype for Business, Google HangoutsOne of the best instant messaging software!I'd say Viber is most frequently used for the internal communications between employees. It has become such a handy application that it is meant to be found in anyone's phone nowadays, therefore, once there is a talk about the mobile means of the communication, it basically goes to Viber. Therefore, apart from the internal communications, sometimes it was even used for communicating with the clients as well.,Fast - It is really fast, does not load the system Extremely easy to use. All of the buttons/functions is straight to the point, to an exact purpose. Reliable - it is really reliable. I can't remember a time when it caused any connectivity issues or was unavailable.,I would say, there is not much to say about improving the Viber, however, what I'd want to see is the support of the "Active Users" list with the application. Currently, it supports only the user list of those who use Viber, which is a bit not convenient. You have to check them separately to see if they are online.,10,Improved internal communications! Improved external communications about the matters which does not require too long messages.,WhatsApp and telegram,Skype
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Viber
13 Ratings
Score 8.7 out of 101
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Viber Reviews

Viber
13 Ratings
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Score 8.7 out of 101
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Filip Witkowski profile photo
November 29, 2018

Viber Review: "Best private messaging app, good for business as well"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Usually Viber is used for personal communication. We use Viber within the team in addition to Slack, because Viber is attached to the phone number of each team member is gives the ability to quickly communicate especially after working hours. It is also good for communicating with outside team members, and with other stakeholders or clients. Once you know someone's phone number, you will get that person's Viber account. A lot of people have Viber, especially outside USA (in Europe), which makes reaching these people easier.
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
  • Viber updates could allow updating images as well.
  • Message status: the previous versions of Viber had small text saying "sent", "delivered", "seen" (or something similar). It was more clear than the "checked" icons, which are used now. I would love if Viber would allow choice of one of these forms in the settings.
  • Search for text inside conversation would be great feature.
It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Read Filip Witkowski's full review
Agnes Asodi profile photo
February 01, 2018

Review: "Slack is for business, Viber is for the team"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Since we are a small company working on different projects, we use Slack and Skype for project communication. However viber is being used for all the "soft" things that involve communication, but is not (directly) related to the projects we are working on. This is the place where people share interesting content, gossip about clients that made them angry or just call each other to have a cup of coffee or a short break. So it contributes to better personal relations and team communication.
  • Using stickers and gifs can upgrade a simple communication to a fun and involving one.
  • The calls are high quality, every option is working perfectly.
  • Group communication works well.
  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation
It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.
Read Agnes Asodi's full review
Rich Ferris profile photo
May 13, 2018

User Review: "Viber Out is legit!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Viber to make phone calls to the US while traveling outside of the country. I often find it difficult to connect with toll free numbers calling over WiFi and Viber addresses that issue well for me. As a digital nomad business consultant it’s important that I keep communication costs low so this helps me avoid paying high international calling rates.
  • Clean interface is very easy to use.
  • Clear connection with not much delay.
  • Inexpensive unlimited plan to call landlines internationally (Viber Out).
  • I don’t really see the value in the stickers.
  • Should better explain dialling errors and how to correct.
  • Needs to provide a list of dial out numbers.
When you need to call land lines or 800 numbers while outside of the US.
Read Rich Ferris's full review
Tony Phan profile photo
June 20, 2017

Viber Review: "Excellent App for Effectively Communication"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Viber is used in my organization widely. Each department creates a viber group and every member of the department can exchange information and communicate much faster than before. Viber resolves the communication issue that arose before. There are too many people that need to have access to information (for example - meeting details, design preview, marketing material preview) and a text message just could not do enough when you have to text each of the members in a department. Also, there is a limitation in term of photos. In addition, Viber is well-known internationally so it is very much likely that our customers and partners do use it as well. If that is the case, the communication barrier is further erased and effective communication is easily established to prevent unwanted issues.
  • Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere.
  • Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes.
  • Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.
  • Syncing between mobile app & desktop app is not so great. If you set up Viber on the new computer, it is very likely that you will lose the previous conversation on the mobile app.
  • There is no way to organize the photos sent through the app. This is very inconvenient because you cannot search for the things you sent (for example: searching for a previous marketing material layout that was sent last month to the marketing group). On viber, this is nearly impossible and cost lots of time to look for the thing you have sent earlier.
  • Contacts cannot be added through the desktop app which creates inconvenience for the user. For example: If you want to add a business partner contact and you are using the desktop app, you cannot. You have to turn on your phone and do it through your phone.
Viber is well suited for managing communication across the department. For example: if a manager wants to get the message out to the team, or any instruction to the team. Instead of a lengthy formal email or having to message each of the individuals in the team, he or she can just send a message on the viber group that is created for the team members only. The communication process is much faster and therefore, actions are taken promptly without delay.
Read Tony Phan's full review
No photo available
March 29, 2017

Viber Review: "One of the best instant messaging software!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
I'd say Viber is most frequently used for the internal communications between employees. It has become such a handy application that it is meant to be found in anyone's phone nowadays, therefore, once there is a talk about the mobile means of the communication, it basically goes to Viber. Therefore, apart from the internal communications, sometimes it was even used for communicating with the clients as well.
  • Fast - It is really fast, does not load the system
  • Extremely easy to use. All of the buttons/functions is straight to the point, to an exact purpose.
  • Reliable - it is really reliable. I can't remember a time when it caused any connectivity issues or was unavailable.
  • I would say, there is not much to say about improving the Viber, however, what I'd want to see is the support of the "Active Users" list with the application. Currently, it supports only the user list of those who use Viber, which is a bit not convenient. You have to check them separately to see if they are online.
Viber can be well suited for any personal or job communications, however, not so formal ones. I mean, you can use it for relatively formal communications, however, for instance, you cannot invite the applicant to the interview to be carried out through the Viber. In other, most cases, Viber is handy and reliable mean of the communications.
Read this authenticated review

Viber Scorecard Summary

Feature Scorecard Summary

Hosted PBX (1)
10
Multi-level Interactive Voice Response (IVR) (1)
8
Call reports (2)
8.1
Directory of employee names (1)
8
Answering rules (2)
8.0
Call screening (3)
8.8
Message alerts (5)
9.4
Video conferencing (1)
6
Audio conferencing (1)
8
Mobile app for iOS (5)
10.0
Mobile app for Android (4)
10.0

About Viber

Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Categories:  VoIP

Viber Technical Details

Operating Systems: Unspecified
Mobile Application:No