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Splunk On-Call

Splunk On-Call
Formerly VictorOps

Overview

What is Splunk On-Call?

VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.

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Recent Reviews

TrustRadius Insights

This product offers several key use cases that have been praised by users and customers. With the ability to automate incident responses …
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Reviewer Pros & Cons

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Pricing

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What is Splunk On-Call?

VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

What is OpsGenie?

OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.

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Product Details

What is Splunk On-Call?

Splunk On-Call's mission is to make “on-call suck less”. Splunk On-Call is an incident response system for developers, devops and operations teams that helps reduce outage time and add confidence to high-speed devops delivery and operations. Splunk On-Call takes alerts from monitoring tools and applies on-call schedules and rules to engage the right teams and people. The vendor states that customers like PSCU have taken “mean time to acknowledge” from 4 hours down to 2 minutes with Splunk On-Call. Once a team is in a “firefight”, Splunk On-Call is designed to make collaborating easier and faster by engaging the right experts and teams over a native mobile app or web interface. Analytics enable teams to provide better retrospectives so users can continuously improve a team’s incident response. Collaboration and analytics drive shorter outages, less waste in resources, improved utilization of teams' “tribal knowledge” and a more collaborative on-call experience for the user's team.

Splunk On-Call Video

Our new explainer video.

Splunk On-Call Competitors

Splunk On-Call Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.

PagerDuty, xMatters, and OpsGenie are common alternatives for Splunk On-Call.

Reviewers rate Support Rating highest, with a score of 5.

The most common users of Splunk On-Call are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(20)
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Attribute Ratings

Reviews

(1-10 of 10)
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Giuseppe Cusello | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used Splunk on Call (formerly Victor-Ops) as Incident manager in une project last year
  • it's easy to implement
  • It's integrated with Splunk
  • Sales: it's very hard to have a quotation or a demo!
All the Splunk implementation require a Case Manager and Splunk On-Call is natively integrated with Splunk so it's easier to implement than other more complex and complete SOAR product as Phantom.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My organization currently uses Splunk On-Call in conjunction with Splunk Enterprise to manage our on-call team and incident response. Additionally, I have setup numerous integrations between Splunk On-Call and other software tools such as ServiceNow. With these integrations we can quickly and easily use Splunk On-Call to monitor our environment and deploy remediation when problems arise.
  • Easily assign work/tickets between multiple users
  • Supports a wide variety of software integrations
  • Easy to manage scheduling tool
  • As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips
  • Integrations dependent on updates being applied in a timely manner
  • Dependent on Splunk licensing model which can be a hurdle depending on data ingest amounts
  • Not ideal in an airgapped network environment
Splunk On-Call has proved to be a great help in incident response within my organization. With the scheduling and assignment feature it is never in question which engineer is tasked with each assignment/incident. Being able to quickly and easily access all relevant logs greatly expedites incident resolution time. I would argue that the larger the environment and incident volume, the more important a tool such as this will prove to be.
December 20, 2022

Splunk On-Call - Review

Mubeen Akhtar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Splunk On-Call is the extended orchestration arm of Splunk. It is utilized to automate and centralize the flow of information during an incident. It is a great add-on if you have Splunk Enterprise Security in your environement and if you are providing services to multiple customers as it can peovide efficiency and optimize the incident life-cycle.
  • Centraliing information work-flow
  • Providing insights in to incident life cycle
  • Acting as a central platform during incidents
  • The user interface can be furthe improved
  • Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
  • Customer outreach can be further enhanced
It is very well suited for large enterprises and Managed Services Providers since there is huge event throughput and the considerable incidents created. The monitoring teams usually work in a 24/7 environment and information flow and centralization for incidents, especially during shift handover becomes crucial. Splunk On-Call does not realise its full value where the event throughput is less.
Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Splunk On-Call aggregates our various scripts and in-app on-call features to be consolidated in a centralized location to alert various teams globally to automate or manually perform set functions based on the on-call alert triggered. The relatively easy to setup services and minimal on premise requirement are attractive for any organization trying to minimize local footprint with hybrid cloud solution eventually moving towards a full cloud infrastructure.
  • minimal local infrastructure footprint
  • easy initial setup without a large IT presence
  • flexibility to scale up or scale out as required for organization
  • scaling does not require extended downtime
  • configuration UI may be vague with minimal explation
  • updates need expanded explanation on benefits and roadmap
  • cost model should be more streamlined
  • product integration with other Splunk products is disconnected
It is a good product to consolidate other on-call features with applications and disfranchised legacy applications to be on a single shared platform so all IT teams can be on the same page streamlining support SLAs. We were able to collapse 8 separate products into 1 and maintenance windows are more transparent to all IT team members due to a single platform solution. This product is ideal of large enterprises with some in-house expertise on previous Splunk implementation experience to make our implementation smoother.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Splunk On-Call has been a great way to integrate our teams when there are situations that require us to pull in specialists in a time of need! It helps us to call out the right people and ensures that we can respond in a timely manner.
  • Escalation
  • Audit
  • Transparency
It works really well when there is an incident involving multiple stakeholders and where escalations may be required. It helps keep a track of the incident and can feed into other systems, as well as be fed metadata from other systems such as Splunk Enterprise
Wolf-Ekkehard Hindrichs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Splunk is primarily used within our engineering and support departments to monitor logging events in real-time in order to alert the team in case of issues or failures -- so it is part of our automated monitoring as opposed to relying on human monitoring. It also allows us to monitor SSO success/failure, API usage, beacon notifications and log volume, etc
  • Failure identification
  • Custom Dashboarding
  • Monitoring across multiple environments
  • Initial orientation
  • Search autocomplete
Logging and log management. So customers make use of our application programming interface, and one of the challenges has always been to track who is using what calls, if there are failures, etc, etc. So, in this sense, it was well suited to aggregate information in custom dashboards that allowed for simplified monitoring. It was also well suited for monitoring the real-time notification in beacon.
Santhana Krishnan Janakiraman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Automate the incident responses, speed up resolutions, notify owners with an escalation matrix, and use resources like articles to help responders to resolve incidents faster. Select responders with the right expertise and provide information from similar incidents for more effective resolution. Reducing mean time to acknowledge and resolve incidents. Gain visibility into critical incidents and steps are taken to resolve them.
  • Notification
  • Reduce Mean time to acknowledge.
  • Automation.
  • Incident resolution.
  • Broader visibility on RCA.
  • Portal issues on browsers.
  • Endpoint troubleshooting.
  • Security vulnerabilities.
I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.
Gabriel Samaroo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use VictorOps as alternative to something like PagerDuty, basically to alert the "engineer on-call" of any issues that may occur throughout our platform. We run a weekly engineering on-call rotation and have alerts set up to detect problems or potential issues and have someone to address them as soon as possible.
  • Good text and call alerting.
  • Allows setting up on-call schedules for months at a time.
  • The UI is a little clunky.
  • It's a little tricky to override or shift schedules (i.e., for a particular day in a one-week rotation).
VictorOps is an excellent option for platform alerting and is very cost-effective. For teams of any size, it can be the correct tool. VictorOps success is mainly dependent on the amount of logging and monitoring setup within your platform. If you have little or poor logging, then they may not be anything for VictorOps to act upon.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use VictorOps as our tool for managing our on-call services. We have a system where everyone in Engineering shares a rotational role to be on call for our infrastructure uptime. We have used other tools but VictorOps works well for us so we've been a customer for a couple of years now.
  • Team tools that can be dedicated to various areas of focus.
  • Overriding tools to help cover those who are out.
  • The UI is fine but is a bit bland.
I would recommend VictorOps because it offers the majority of tooling that other paging services offer. However, it's more affordable than some others and has a nice pricing model. Although the UI is not as clean or intuitive as some others we've tried, it works well and is satisfactory. Keep in mind, UI/UX can be subjective so I critique this cautiously knowing that to me it's not perfect but to someone else, it may be stellar. Overall though the service is great and has not let us down so I would definitely recommend it to my colleagues. Also - forgot to mention it integrates well with other services.
Zachary Zager, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used VictorOps for many years as my alerting system to let me know when systems are having any issues. It is being used for all external services and servers. It allows us to instantly know the status of our systems and let's us know when we need to address issues.
  • Easy Setup
  • Great plug-in for many monitoring services
  • Reliable
  • None
VictorOps alerting is great for any company that wants to have an outsourced alerting system without having to manage it all internally. It has been, honestly, 100% reliable for me and gives me instant alerting whenever an issue comes up with my systems. It makes online alerting and rotation a breeze.
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