TrustRadius Insights
This product offers several key use cases that have been praised by users and customers. With the ability to automate incident responses …
Overview
What is Splunk On-Call?
VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.
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What is Splunk On-Call?
VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
What is OpsGenie?
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
Product Details
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What is Splunk On-Call?
Splunk On-Call's mission is to make “on-call suck less”. Splunk On-Call is an incident response system for developers, devops and operations teams that helps reduce outage time and add confidence to high-speed devops delivery and operations. Splunk On-Call takes alerts from monitoring tools and applies on-call schedules and rules to engage the right teams and people. The vendor states that customers like PSCU have taken “mean time to acknowledge” from 4 hours down to 2 minutes with Splunk On-Call. Once a team is in a “firefight”, Splunk On-Call is designed to make collaborating easier and faster by engaging the right experts and teams over a native mobile app or web interface. Analytics enable teams to provide better retrospectives so users can continuously improve a team’s incident response. Collaboration and analytics drive shorter outages, less waste in resources, improved utilization of teams' “tribal knowledge” and a more collaborative on-call experience for the user's team.
Splunk On-Call Video
Our new explainer video.
Splunk On-Call Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.
Reviewers rate Support Rating highest, with a score of 5.
The most common users of Splunk On-Call are from Mid-sized Companies (51-1,000 employees).
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(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
This product offers several key use cases that have been praised by users and customers. With the ability to automate incident responses and accelerate resolution times, the product greatly improves efficiency and reduces the mean time to resolve incidents. Users appreciate the tool's feature of notifying owners with an escalation matrix, ensuring that the right experts are selected to handle each incident, leading to faster and more effective resolutions.
Additionally, the product enables responders to access valuable resources such as articles that provide information from similar incidents, allowing for a more informed approach to resolving issues. This feature has been particularly useful in enhancing the effectiveness of incident resolution. Moreover, the product offers visibility into critical incidents and tracks the steps taken to resolve them, leading to better incident management overall.
Another standout use case mentioned by users is that this tool centralizes and automates the flow of information during incidents, optimizing the entire incident life cycle. This streamlined approach has proven to be highly beneficial for teams, especially when collaborating across different locations.
Furthermore, global teams have found value in utilizing this product as it aggregates various scripts and in-app on-call features in a single centralized location. This allows teams to be quickly alerted and perform necessary functions based on on-call alerts triggered. It has also served as a reliable alternative to PagerDuty for alerting engineers on-call about any issues occurring on the platform.
In addition, the tool's capability to monitor logging events in real-time and alert the team in case of issues or failures has significantly enhanced automated monitoring capabilities. Users have cited this feature as invaluable for maintaining system stability and promptly addressing potential problems.
Moreover, customers have praised this product's integration with other software tools such as ServiceNow. This integration facilitates quick monitoring of the environment and enables efficient deployment of remediation actions whenever problems arise.
Lastly, users have emphasized how this tool fosters collaboration and integration among teams, especially in situations where specialists need to be involved promptly. The ability to timely involve experts greatly improves incident resolution and reduces downtime.
Overall, this product has proven to be instrumental in automating incident responses, enhancing incident management, centralizing information flow, and facilitating collaboration among teams. Users have found value in the various use cases offered by this tool and have praised its ability to streamline processes and improve efficiency.
Automation for reducing mean time to acknowledge notifications and resolving incidents: Several users have found that the product provides automation capabilities, which have significantly reduced the time taken to acknowledge notifications and resolve incidents. This feature has streamlined the incident life cycle and centralized information workflow.
Minimal local infrastructure footprint and easy setup: Many reviewers appreciate that the product has a minimal local infrastructure footprint, making it easy to set up initially without requiring a large IT presence. Users value this flexibility as it allows them to scale up or scale out as per their organization's requirements without extended downtime.
Beneficial team tools and integration options: The team tools provided by the product are highly valued by users as they can be dedicated to various areas of focus, helping cover for unavailable team members. Additionally, users find it beneficial that the product offers seamless integration with many monitoring services, allowing for better collaboration among different systems.
Compatibility Issues: Several users have experienced issues with the portal on different browsers, indicating a need for improvement in compatibility. These compatibility issues may impact user experience and hinder productivity.
Lack of Clarity in Troubleshooting: Reviewers have found troubleshooting endpoints to be challenging, suggesting a lack of clarity or guidance in this area. This can make it difficult for users to effectively troubleshoot and resolve any issues they encounter.
Security Vulnerabilities: Some users have identified security vulnerabilities, highlighting potential weaknesses in the software. The presence of these vulnerabilities raises concerns about potential data breaches and compromises in sensitive information. It is critical for the software to address these vulnerabilities promptly to ensure the protection of user data and maintain trust in the product's security measures.
Users have made several recommendations for VictorOps based on their experiences with the product. Here are the three most common recommendations:
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Trial and Integration: Many users recommend starting with a trial of VictorOps to fully understand its capabilities. They suggest exploring the powerful features it offers, such as managing the alerting process and scheduling functionality. Additionally, users advise properly selecting which message types to integrate when using VictorOps with platforms like Hipchat or Slack.
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Setup and Support: Users emphasize the importance of proper implementation and administration for successful use of VictorOps. They suggest engaging early on with the VictorOps team, asking questions, and seeking help to ensure a smooth setup and integration process. Users also recommend reaching out to VictorOps support for assistance during the initial implementation and ongoing usage.
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Integration and Automation: Another common recommendation is to tightly integrate VictorOps with collaboration tools like Slack for a better user experience. Users suggest exploring the integration capabilities of VictorOps with other tools like Jira and Salesforce, automating processes as much as possible. Additionally, they advise utilizing the API and webhooks to effectively monitor systems, even for smaller organizations.
By following these recommendations, users believe that IT, DevOps, or Operations teams can benefit from VictorOps' incident management functionality and improve their alerting and on-call rotations processes.
Attribute Ratings
Reviews
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We used Splunk on Call (formerly Victor-Ops) as Incident manager in une project last year
- it's easy to implement
- It's integrated with Splunk
- Sales: it's very hard to have a quotation or a demo!
- Case Management
- Incident Management and escalation
- Native integration with Splunk
- Integration with external troubleticketing systems
- We used in only one project and it was very useful because the customer didn't have a performant Case Manager and we used it for Incident Management
Splunk on Call is less performant but much less expensive then the others and it's natively integrated with Splunk.
We implemented for a customer some months ago
1
Splunk Product Specialist
- Case and Incident Management
- As Case Manager
- We would use it as part of our DSS solution
No
It was a good solution with a good comprimise prize/features for our use cases
No we're satisfied
- Implemented in-house
No
Change management was minimal
We implemented the usual excalatin process of the customer so the Change Management was minimal or completely absent
- Knowledge of the product
No, for budget problems
No
We didn't use Support
- Flow development
- Integration with external systems (obviously not with Splunk!)
Yes, but I don't use it
January 13, 2020
VictorOps - Great Alerting Tool For Any Software Platform
We use VictorOps as alternative to something like PagerDuty, basically to alert the "engineer on-call" of any issues that may occur throughout our platform. We run a weekly engineering on-call rotation and have alerts set up to detect problems or potential issues and have someone to address them as soon as possible.
- Good text and call alerting.
- Allows setting up on-call schedules for months at a time.
- The UI is a little clunky.
- It's a little tricky to override or shift schedules (i.e., for a particular day in a one-week rotation).
- Saves money by being cost-effective alerting solution.
- It helps maintain platform uptime, giving customers the reliability they expect.
January 10, 2020
Full-featured alerting platform that's priced well and reliable
We use VictorOps as our tool for managing our on-call services. We have a system where everyone in Engineering shares a rotational role to be on call for our infrastructure uptime. We have used other tools but VictorOps works well for us so we've been a customer for a couple of years now.
- Team tools that can be dedicated to various areas of focus.
- Overriding tools to help cover those who are out.
- The UI is fine but is a bit bland.
- It runs our on call rotation so it makes it easy for us.
- It integrates with Slack so it makes it easy for us to manage through Slack.
We really liked PagerDuty but it got too expensive for us. In my opinion, PagerDuty has a nicer UI/UX and iPhone app as it's done well and has some fun associated with it. However, the pricing model became too expensive for the features we needed. VictorOps is one of several that we tried as a replacement and so far it's worked out well for us.