Name: Vidaoo
Author: Sound of Data

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Push Notifications

Development

Association Management

Audit

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

On-Demand Payment

Payroll

Professional Employer Organizations (PEO)

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

Cloud Storage

Fraud Detection

HTML Editors

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Managed Print

Network Access Control (NAC)

Network Performance Monitoring

Network Virtualization

Secure Email Gateway

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Storage Area Network

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

Virtualization Management

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Data Management

Email Management

Email Marketing

Graphics

Marketing Automation

Marketing Resource Management

Personalization Engines

Presentation

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Insider Risk Management

Security

Auto Repair

Forestry

HIPAA Compliance

Insurance Agency Management

Legal Research

OSS/BSS (Operations Support/Business Support)

Trucking Software

Vertical-Specific

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Vidaoo is a video chat solution offered by Sound of Data that aims to enhance personal customer service. According to the vendor, it provides a more personalized and interactive channel for customer service agents to communicate with customers, allowing them to observe non-verbal communication and respond accordingly. Vidaoo is said to be suitable for companies of all sizes, from small businesses to large enterprises. It is commonly used by customer service representatives, sales representatives, technical support teams, contact center managers, and retailers across various industries.

## Key Features

**Video Chat**: Vidaoo offers a video chat feature that enables customer service agents to have more personal and interactive conversations with customers. According to the vendor, this feature allows agents to observe non-verbal communication from customers, potentially enhancing the overall customer experience.

**Screen Sharing**: Vidaoo includes a screen sharing functionality that allows agents and customers to share screens during video chat sessions. The vendor claims that this feature can be particularly useful for guiding customers through technical or complicated issues by providing step-by-step instructions or document sharing.

**Personal Interaction**: Vidaoo's video chat feature enables a high level of personal interaction between agents and customers. According to the vendor, this face-to-face communication aims to create a more engaging and human connection, similar to an in-person interaction. The vendor suggests that this personal interaction can help build trust and rapport, potentially leading to higher customer satisfaction and loyalty.

**Versatility**: Vidaoo's video chat is described as a versatile tool that can be used in various scenarios and industries. The vendor highlights its usefulness in solving technical, complicated, or urgent issues, as agents and customers can collaborate in real-time. Additionally, the personal interaction and screen sharing capabilities make it suitable for customer onboarding, financial and technical support, and recreating an in-store experience.


Free

Professional

Drum Web Meeting

Intermedia AnyMeeting provides web-based video conferencing software designed for small businesses. With AnyMeeting, users have access to a variety of tools to help them host webinars, video conferences, and online meetings complete with screen sharing capabilities.

Starter

Lite

Intermedia AnyMeeting Pro

Vidaoo

Web and video conferencing tools provide real-time communications in which multiple computer users, all connected to the Internet, see the same screen at all times in their Web browsers. Some Web conferencing systems include features such as texting, VoIP (voice over IP) and video.

Sound of Data

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Low bandwidth requirements

Software is optimized so that meetings do not require a huge amount of bandwidth.

Chrome compatible

All features work with the Google Chrome browser.

Firefox compatible

All features work with the Firefox browser.

Safari compatible

All features work with the Apple Safari browser.

IE compatible

All features work with the Internet Explorer browser.

Available for Linux

Available for the Linux operating system.

Available for OS X

Available for the Mac OS X operating system

Available for Windows

Available for the Windows operating system

Mobile support

Attendees can access meetings/webinars from mobile devices.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Document/File sharing

Users can send files through the web conferencing interface.

Application sharing

Presenters can remotely share applications with attendees.

Whiteboards

Presenters or attendees can share notes or annotations they’ve made on a whiteboard/meeting space within the web conferencing UI.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

End meetings

Integrates with social media

Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

Record meetings / events

Meetings and webinars can be recorded for playback.

Dial-in attendance

Invitations include a phone number that attendees can to dial into meetings (audio-only).

Online attendance

Invitations include a link for attendees to listen/view/participate in meetings from their internet browsers.

Mute

Attendees have the option to mute themselves during meetings.

Slideshows

Presenters can present slideshows during the meeting within the web conferencing platform.

Media

Presenters can display images and videos during a meeting within the web conferencing platform.

International calling

Supports audio and video for international calls.

Multiple webcam streams

Supports multiple webcam streams for group face-to-face meetings.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Audience polling

Attendees can ask questions during the presentation.

Meeting space storage

Includes cloud storage space for files related to the meeting, which is accessible to presenters, attendees, and/or participants.

Annotation

Presenters and/or participants can make real-time annotations to presentation content, such as slides.

Remote support features

Includes features for remote support, such as remote control of mobile devices.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Participant list

Participants can see a list of other participants.

Confidential attendee list

Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

Secure file sharing

File sharing capabilities are secure for sensitive data.

VoIP system collaboration

Team collaboration via cloud phone system

Vidaoo

Overview

What is Vidaoo?