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Vidyard

Vidyard

Overview

What is Vidyard?

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

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Recent Reviews

TrustRadius Insights

Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Video link sharing (45)
    9.7
    97%
  • Video personalization (42)
    9.3
    93%
  • Per video tracking (43)
    9.2
    92%
  • Video analytics dashboard (43)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month per user

Pro

$19

Cloud
per month per user

Plus

$59

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vidyard.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Using Vidyard Rooms: Digital Sales Rooms Explained

YouTube

Vidyard for Sales Demo

YouTube
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Features

Video Marketing

Features related to using video marketing content, as well as marketing videos themselves.

6.4
Avg 7.2

Video Platform Integrations

Integrations between the enterprise video platform and other business applications.

7.6
Avg 6.4

Video Security

Features related to the security of an organization's content stored on an enterprise video platform.

8.7
Avg 8.8

Video Player

Features that support playing and watching video content that is hosted on the enterprise video platform.

8.5
Avg 8.4

Video Analytics

Features related to collecting and analyzing data around video streaming quality, viewer behavior, etc.

8.3
Avg 7.5

Video Hosting, Management & Storage

Features related to hosting, managing, and storing video content.

7.7
Avg 8.5

Video Engagement

Features to engage viewers around video content, particularly for live streams.

7.7
Avg 8.1
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Product Details

What is Vidyard?

Vidyard is a video tool built for virtual selling. It aims to make it easy to record and send videos that add a personal touch at all stages of the sales cycle–from prospecting to proposals. Backed by video analytics and integrations, Vidyard boasts users among thousands of virtual sales and marketing teams across the globe to help them generate more leads and close more deals with video.

Vidyard Features

Video Marketing Features

  • Supported: Lead generation
  • Supported: Video personalization
  • Supported: Video SEO
  • Supported: Integration to Marketing Automation

Video Platform Integrations Features

  • Supported: Integration to Salesforce.com
  • Supported: Integration to Marketo
  • Supported: Integration to HubSpot

Video Security Features

  • Supported: Video access controls
  • Supported: User management
  • Supported: SSO support
  • Supported: Password protection
  • Supported: Video link sharing
  • Supported: Embed restrictions
  • Supported: Internal video
  • Supported: External video

Video Player Features

  • Supported: Player customization
  • Supported: Embedded videos
  • Supported: Video quality / Bandwidth controls
  • Supported: Mobile compatibility

Video Analytics Features

  • Supported: Streaming quality reports
  • Supported: Per viewer tracking
  • Supported: Per video tracking
  • Supported: Video analytics dashboard

Video Hosting, Management & Storage Features

  • Supported: On-Demand video
  • Supported: Live streaming
  • Supported: Video upload & format support
  • Supported: Video portal
  • Supported: Video downloads
  • Supported: Video editing
  • Supported: High definition support
  • Supported: Closed captioning / Transcription

Video Engagement Features

  • Supported: Video comments

Vidyard Screenshots

Screenshot of Sales videos can be recorded or sent from a browser, desktop, or phone to connect, convert, and close for virtual selling.Screenshot of Screen recording can be used to deliver effective product demos, presentations, and proposal walkthroughs that build buyer consensus across the full sales cycle.Screenshot of Detailed video analytics show who’s watching and for how long, to help prioritize and personalize a sales strategy. Measure how each team member is performing with video.Screenshot of CRM integrations push video view data to lead and contact records. Use viewing data to surface high-intent leads, and measure videos’ impact on pipeline and revenue.Screenshot of A link can be added as an in-video call-to-action that drives buyers to next steps– from providing additional resources to booking a meeting right from the video.Screenshot of From sales engagement platforms, to CRMs, to marketing automation systems, Vidyard is integrated into the tools teams are already using every day.Screenshot of Bring stakeholders and resources together in one collaborative space with Vidyard Rooms. These digital sales rooms help you open doors and close more deals.

Vidyard Videos

"Assignment Selling", video prospecting, video messaging, VSL (video sales letter), and any other terms and names it may go by - is using personalized video to improve your sales cycle. In this video produced by the TrustRadius team, learn why Vidyard is one of the best tools for video prospecting and VSL

Watch 3-MINUTE DEMO. How to record and send sales videos to connect, convert, and close—all while remote.

Watch VIDYARD FOR SALES. How Vidyard helps sales reps connect with prospects, qualify more leads, and close more deals.

Vidyard Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

Loom, Drift, and Wistia are common alternatives for Vidyard.

Reviewers rate Video link sharing highest, with a score of 9.7.

The most common users of Vidyard are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(327)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on Vidyard to easily find and send product videos to prospects through email and landing pages, while also using it as a central video content management system for syndication on websites and third-party channels. The software also serves as a hosting platform for marketing and product videos, allowing for optimization and tracking of viewer engagement. With Vidyard, the Marketing and Product Marketing departments can effectively connect with their audience by sharing customer stories and controlling the video experience with features like video gating, live streaming, and video playlists.

Sales teams have found value in Vidyard's ability to share demos or product walkthroughs throughout the sales process. The software enables personalized outreach in sales emails, where users can record themselves going through prospects' LinkedIn or company pages to highlight reasons for a good fit, increasing the chances of a successful connection. Additionally, Vidyard's integration with SalesLoft allows users to capture prospects' attention in emails by inserting animated gifs. Sales teams also leverage Vidyard for creating quick personalized videos for sales emails, with real-time analytics providing valuable performance insights.

Vidyard extends its benefits beyond just marketing and sales. Customer Success departments rely on the platform to save recordings of online meetings, webinars, video training material, and online training sessions, facilitating easy sharing with customers. It has become an integral tool for internal communication as well, offering effective solutions for documentation, IT walkthroughs, solution walkthroughs, and client touches.

Overall, Vidyard enhances marketing efforts by enabling personalized video communication, explaining complex concepts, connecting with potential customers, and providing valuable analytics to measure effectiveness. While some users have reported negative experiences related to technical difficulties on cell phones and poor customer service, many others have praised the platform's usability, clean UI/UX design, and its impact on humanizing the sales process.

  • User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.

  • Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.

  • Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.

User Interface: Many users have expressed frustration with the clunky and non-user-friendly user interface of Vidyard. They have found it difficult to navigate, specifically mentioning challenges with naming conventions and the lack of automatic saving in certain areas.

Video Editing Tools: Users have described the video editing tools within Vidyard as confusing and not intuitive. Some users also mentioned difficulties with managing videos in bulk and the need for HTML/CSS knowledge to use certain features.

Integration Issues: Several users have criticized Vidyard's integration capabilities with other platforms such as HubSpot and Salesforce. They feel that the integrations do not provide sufficient analytics and functionality, while also mentioning issues with compatibility. Additionally, users have expressed a desire for a more robust mobile app from Vidyard.

Users have made several recommendations based on their experiences with Vidyard. First and foremost, they suggest trying the screen record tool and using Vidyard for lead generation. Additionally, users recommend customizing the sharing page beyond just the logo and organizing videos into files for easier access. It is also advised to be cautious about the capabilities of the integration and the depth of the integrations. Furthermore, users suggest involving the Sales/Rev ops team when considering Vidyard, not just sales. They also recommend paying close attention during onboarding to avoid spending extra time. It is suggested to watch helpful videos and webinars and utilize the support documentation. Users emphasize using Vidyard to stand out in email communications and appreciate its simplicity and time-saving benefits. They find Vidyard's features effective and powerful. Users also recommend getting started with Vidyard for digital marketing and live streaming purposes. Vidyard is considered a great tool for demos, descriptions, corrections, call outs, explanations, and increasing brand awareness. They suggest watching sample videos in a well-lit and quiet environment and engaging with prospects without scripting. Using Vidyard for email communications and various types of videos is also recommended. To fully leverage Vidyard's capabilities, users advise committing time to learn the platform like any other SaaS product. They find it beneficial for all team members, especially sales teams looking to build rapport and personalize interactions. Taking introduction courses and training on Vidyard is recommended, as well as reaching out to Vidyard's account and support team for assistance if needed. Lastly, users encourage investing time in making Vidyard work for your business.

Attribute Ratings

Reviews

(1-25 of 176)
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Kyle Broderick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Vidyard helps us connect with our customers and prospects in a very profound way. This is such a needed product now more than ever. We live in an age where email inboxes are way too cluttered and people hardly ever answer their phone if they don't recognize their number. Vidyard truly helps you stand out compared to other old-school sales teams. We use it for both outbound and inbound marketing/communication/sales reach-outs. It's helpful for every step of the process. Getting someone interested in attending a demo, following up with them after a demo, thanking them for signing up, and following up with them after they go through implementation to see if there are any other products that they could benefit from using.
Tarun Agrawal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Vidyard to share communication by Video so that It can reach to all the people I need to. <br><br>Video message has more attention then email and the likelihood is higher in terms of Acceptance. <br><br>For Example - My email open ratio is 40% however My video open ratio is more than 70%. and I have a better chances to communicate better on Video rathe email. <br><br><br><br>
Chris Rodriguez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have had a lot of issues with integrating the tool into Salesloft and also SalesHub. Often, there won't be an option to upload the video, and sometimes, the quality is compromised. We also had instances where emails would be sent without the video or would go straight to spam.
Eric Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Vidyard to get through the prospecting noise. There are too many typical emails and phone calls so Vidyard is an outlet that provides creativity. Also, putting a face and personality to a seller/buyer relationship is very helpful. It helps with conversions in prospecting and can help compliment a demo or customer issue conversation or meeting.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Vidyard to send personalized thank you videos to donors. We have found with the advancement of technology they don't always want to pick up the phone to receive a thank you call. This tool has allowed us to let donors get to know us as staff (see and hear us) without the need to meet, schedule another call and they can respond and view at their leisure. We have also used it for internal training videos so that staff can see demos of stuff without needing to schedule a call that everyone has to join.
Daniel Alvarado | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Vidyard every day, Basically, it saves a lot of time. We have experienced that maintaining our customers is a lot of work and service is key for this success. We have a lot of sales representatives and so many of us maintaining relationships with them. We use Vidyard to be more close to the customers, we design videos to improve the use of the products and it leads to digital evangelization, renewing semester after semester. We use salesforce to keep control of the after-sales follow up and we put our videos on it. When speaking about users, students are happy to see not only a presenting laptop but the person who supports them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am sending user's video walkthroughs on new products, how to fix a problem or features, or an introduction of myself to new users. Vidyard allows me to create a more personal touch than a simple email and a less time-consuming alternative to a full meeting with a member.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently implementing a new platform consisting of numerous meetings, tutorials, and syncs. To make it easier to communicate findings, learnings, and use cases for the platform, we've been using Vidyard to record our screens to show how we navigate the new project management platform.

I've also been using it to showcase and explain branding decisions and designs to clients. It's much easier to talk through a concept on video visually than it is to send it over and await feedback. Clients appreciate being able to hear the rationale behind the decisions that were made in their project - it helps to strengthen our expertise and our relationship with them. Putting a face to a project is always valuable and can give team members who wouldn't necessarily have face time a time to shine.
Lazarus Magora Kaseke CA(SA) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have used Vidyard to complement our selling process. When we send a quote, we do a little video explaining the quote and the problems we are solving for our clients. The potential clients love this and the acceptance rate has gone up. We also use it to record internal processes that are shared among teams. A great tool to have.
Jon Walka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Vidyard to send curated messages to prospects prior to demos to add a personal touch and to send screen share video recordings of deeper dives into our software, feature updates to prospective clients. It is used on a daily basis and integrated through Hubspot keeping everything in one nice neat spot.
Samantha Nielsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Vidyard to prospect into new accounts and to follow up on opportunities. I have used it for the past five years and seen a lot of success, reaching into some of my largest accounts with unique and personalized outreach has been a game-changer. Some of my largest deals have come from video prospecting with Vidyard and it has caught the attention of C-level prospects and opened doors that otherwise would be impossible to open.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business development team uses Vidyard weekly. We're trying to solve one issue - lack of personalization. We have found that our prospects are receiving hundreds of emails from sales teams weekly and we need to find a way to stand out. Vidyard makes this easy because we can put a face to the name through our funny, personalized videos. We try to send out at least 2 videos a day and we have seen great results from our efforts.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Vidyard primarily to create a variety of videos for my sales prospects. Prospecting Introduction (prior to initial meeting) Demo videos Q&A - Show and Tell For the most part the videos are quite generic so I can use them at scale. Others are more custom & personal.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Vidyard as a means of reaching out to our prospects. Using Vidyard allows us to convey information and let them know about upcoming events or campaigns in a much more personal manner. We also use Vidyard as a means of demonstrating new product information and to help explain upcoming releases.
November 24, 2021

Vidyard Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Vidyard plugs into our sales cadencing software, Salesloft. With the emails we have in each cadence, Vidyard allows us to insert an animated gif to get the prospect’s attention. With initial outreach, it can be tough to cut through the clutter of someone’s Inbox. Vidyard allows us to do that.
Jared Skelton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are looking for ways to stand out from other emails. How to be more engaging and video is a great way to do that. People are more likely to watch a short video than read a text. It's been great so far and we are looking to get more licenses.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Vidyard is an incredible all-in-one video tool. We use it to quickly share videos internally and externally, we also embed them on our websites, track analytics on them. We also used this to sync and push to Youtube Channels. We also have a robust system in place for collecting leads off of these videos and have CTAs and other campaigns attached. We also use their video hub feature that catalogs and categorizes all of our videos into different sections. Lastly, we use the deep integration with Hubspot to get all of the data into our CRM.
Lori Houser | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Vidyard for training, it's been such a big help to be able to share a quick recording on how-to tutorials for our various digital platforms. We also have our new hires record quick introduction videos to share with the class prior to trainings, this really helps them become familiar and comfortable with each other allowing for us to dive in quickly to group discussions. Works great with the team sharing as well, since my team is compiled of everyone in a different state, we can share ideas visually rather than just verbally or through document sharing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We host all of our webinars and videos on Vidyard, we then embed them on the site. In some of the videos, we have CTAs at the end to drive lead gen opportunities. We also use a connector with our CMS in order to use Vidyard as our source of truth and port over the title and description to display on our site. The streaming is very good in buffering and quality, this takes a lot off of our servers and load times on the site. The customizable images for placeholders being able to select via the video is an extremely great feature.
Tallen Eveland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I primarily use Vidyard for prospecting to new business. I am able to showcase what I do without actually making direct face-to-face contact with a potential buyer. The software allows me to gauge interest based on how many views I get on the video. The platform is also suuuuper customisable when it comes to what information I present and how I present it. Sometimes I record a video of myself out in front of the business I am calling on, and sometimes I record a screen share with myself in a bubble explaining what I'm looking at on the screen. Love this tool a lot, it has been a huuuuge money maker for me.
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