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Vidyard

Vidyard

Overview

What is Vidyard?

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

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Recent Reviews

TrustRadius Insights

Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Video link sharing (45)
    9.7
    97%
  • Video personalization (42)
    9.3
    93%
  • Per video tracking (43)
    9.2
    92%
  • Video analytics dashboard (43)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month per user

Pro

$19

Cloud
per month per user

Plus

$59

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vidyard.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Using Vidyard Rooms: Digital Sales Rooms Explained

YouTube

Vidyard for Sales Demo

YouTube
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Features

Video Marketing

Features related to using video marketing content, as well as marketing videos themselves.

6.4
Avg 7.2

Video Platform Integrations

Integrations between the enterprise video platform and other business applications.

7.6
Avg 6.4

Video Security

Features related to the security of an organization's content stored on an enterprise video platform.

8.7
Avg 8.8

Video Player

Features that support playing and watching video content that is hosted on the enterprise video platform.

8.5
Avg 8.4

Video Analytics

Features related to collecting and analyzing data around video streaming quality, viewer behavior, etc.

8.3
Avg 7.5

Video Hosting, Management & Storage

Features related to hosting, managing, and storing video content.

7.7
Avg 8.5

Video Engagement

Features to engage viewers around video content, particularly for live streams.

7.7
Avg 8.1
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Product Details

What is Vidyard?

Vidyard is a video tool built for virtual selling. It aims to make it easy to record and send videos that add a personal touch at all stages of the sales cycle–from prospecting to proposals. Backed by video analytics and integrations, Vidyard boasts users among thousands of virtual sales and marketing teams across the globe to help them generate more leads and close more deals with video.

Vidyard Features

Video Marketing Features

  • Supported: Lead generation
  • Supported: Video personalization
  • Supported: Video SEO
  • Supported: Integration to Marketing Automation

Video Platform Integrations Features

  • Supported: Integration to Salesforce.com
  • Supported: Integration to Marketo
  • Supported: Integration to HubSpot

Video Security Features

  • Supported: Video access controls
  • Supported: User management
  • Supported: SSO support
  • Supported: Password protection
  • Supported: Video link sharing
  • Supported: Embed restrictions
  • Supported: Internal video
  • Supported: External video

Video Player Features

  • Supported: Player customization
  • Supported: Embedded videos
  • Supported: Video quality / Bandwidth controls
  • Supported: Mobile compatibility

Video Analytics Features

  • Supported: Streaming quality reports
  • Supported: Per viewer tracking
  • Supported: Per video tracking
  • Supported: Video analytics dashboard

Video Hosting, Management & Storage Features

  • Supported: On-Demand video
  • Supported: Live streaming
  • Supported: Video upload & format support
  • Supported: Video portal
  • Supported: Video downloads
  • Supported: Video editing
  • Supported: High definition support
  • Supported: Closed captioning / Transcription

Video Engagement Features

  • Supported: Video comments

Vidyard Screenshots

Screenshot of Sales videos can be recorded or sent from a browser, desktop, or phone to connect, convert, and close for virtual selling.Screenshot of Screen recording can be used to deliver effective product demos, presentations, and proposal walkthroughs that build buyer consensus across the full sales cycle.Screenshot of Detailed video analytics show who’s watching and for how long, to help prioritize and personalize a sales strategy. Measure how each team member is performing with video.Screenshot of CRM integrations push video view data to lead and contact records. Use viewing data to surface high-intent leads, and measure videos’ impact on pipeline and revenue.Screenshot of A link can be added as an in-video call-to-action that drives buyers to next steps– from providing additional resources to booking a meeting right from the video.Screenshot of From sales engagement platforms, to CRMs, to marketing automation systems, Vidyard is integrated into the tools teams are already using every day.Screenshot of Bring stakeholders and resources together in one collaborative space with Vidyard Rooms. These digital sales rooms help you open doors and close more deals.

Vidyard Videos

"Assignment Selling", video prospecting, video messaging, VSL (video sales letter), and any other terms and names it may go by - is using personalized video to improve your sales cycle. In this video produced by the TrustRadius team, learn why Vidyard is one of the best tools for video prospecting and VSL

Watch 3-MINUTE DEMO. How to record and send sales videos to connect, convert, and close—all while remote.

Watch VIDYARD FOR SALES. How Vidyard helps sales reps connect with prospects, qualify more leads, and close more deals.

Vidyard Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.

Loom, Drift, and Wistia are common alternatives for Vidyard.

Reviewers rate Video link sharing highest, with a score of 9.7.

The most common users of Vidyard are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(327)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vidyard is a versatile video platform that has been widely adopted by various departments within organizations. Marketing teams rely on Vidyard to easily find and send product videos to prospects through email and landing pages, while also using it as a central video content management system for syndication on websites and third-party channels. The software also serves as a hosting platform for marketing and product videos, allowing for optimization and tracking of viewer engagement. With Vidyard, the Marketing and Product Marketing departments can effectively connect with their audience by sharing customer stories and controlling the video experience with features like video gating, live streaming, and video playlists.

Sales teams have found value in Vidyard's ability to share demos or product walkthroughs throughout the sales process. The software enables personalized outreach in sales emails, where users can record themselves going through prospects' LinkedIn or company pages to highlight reasons for a good fit, increasing the chances of a successful connection. Additionally, Vidyard's integration with SalesLoft allows users to capture prospects' attention in emails by inserting animated gifs. Sales teams also leverage Vidyard for creating quick personalized videos for sales emails, with real-time analytics providing valuable performance insights.

Vidyard extends its benefits beyond just marketing and sales. Customer Success departments rely on the platform to save recordings of online meetings, webinars, video training material, and online training sessions, facilitating easy sharing with customers. It has become an integral tool for internal communication as well, offering effective solutions for documentation, IT walkthroughs, solution walkthroughs, and client touches.

Overall, Vidyard enhances marketing efforts by enabling personalized video communication, explaining complex concepts, connecting with potential customers, and providing valuable analytics to measure effectiveness. While some users have reported negative experiences related to technical difficulties on cell phones and poor customer service, many others have praised the platform's usability, clean UI/UX design, and its impact on humanizing the sales process.

  • User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.

  • Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.

  • Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.

User Interface: Many users have expressed frustration with the clunky and non-user-friendly user interface of Vidyard. They have found it difficult to navigate, specifically mentioning challenges with naming conventions and the lack of automatic saving in certain areas.

Video Editing Tools: Users have described the video editing tools within Vidyard as confusing and not intuitive. Some users also mentioned difficulties with managing videos in bulk and the need for HTML/CSS knowledge to use certain features.

Integration Issues: Several users have criticized Vidyard's integration capabilities with other platforms such as HubSpot and Salesforce. They feel that the integrations do not provide sufficient analytics and functionality, while also mentioning issues with compatibility. Additionally, users have expressed a desire for a more robust mobile app from Vidyard.

Users have made several recommendations based on their experiences with Vidyard. First and foremost, they suggest trying the screen record tool and using Vidyard for lead generation. Additionally, users recommend customizing the sharing page beyond just the logo and organizing videos into files for easier access. It is also advised to be cautious about the capabilities of the integration and the depth of the integrations. Furthermore, users suggest involving the Sales/Rev ops team when considering Vidyard, not just sales. They also recommend paying close attention during onboarding to avoid spending extra time. It is suggested to watch helpful videos and webinars and utilize the support documentation. Users emphasize using Vidyard to stand out in email communications and appreciate its simplicity and time-saving benefits. They find Vidyard's features effective and powerful. Users also recommend getting started with Vidyard for digital marketing and live streaming purposes. Vidyard is considered a great tool for demos, descriptions, corrections, call outs, explanations, and increasing brand awareness. They suggest watching sample videos in a well-lit and quiet environment and engaging with prospects without scripting. Using Vidyard for email communications and various types of videos is also recommended. To fully leverage Vidyard's capabilities, users advise committing time to learn the platform like any other SaaS product. They find it beneficial for all team members, especially sales teams looking to build rapport and personalize interactions. Taking introduction courses and training on Vidyard is recommended, as well as reaching out to Vidyard's account and support team for assistance if needed. Lastly, users encourage investing time in making Vidyard work for your business.

Attribute Ratings

Reviews

(1-25 of 176)
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Kyle Broderick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It's easy to use on the chrome browser extension. I can quickly record videos to send to both other teammates, prospects, and customers.
  • It's very helpful to see if a video has been watched and how much of the video was watched.
  • It's easy to embed videos into emails.
  • It's easy to record one video to use for many different prospects/customers.
  • Sometimes the chrome browser doesn't work. I occasionally have to quit chrome and relaunch it. Seems to only be an issue on my second screen not on my regular laptop.
  • It would be awesome if there was some sort of onboarding library on how to use all of the functionality. Our rep helped us get started with Vidyard a long time ago, but now we have many new team members who we have all hired remotely. Our team definitely doesn't use the product to its fullest capacity
  • It would be nice if the videos could have some sort of quick survey afterward. Ex: a prospect watches a video and answers a couple of questions afterward.
Tarun Agrawal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Personalized Messaging with body gestures
  • Grabbing Attention is easy
  • Pitch easily in 45 sec
  • Best ways to communicate sales triggers and customers pain point
  • Some AI possibility to scale up your videos with name change mechanism to personalize
Chris Rodriguez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The customer service is awesome. I always get ahold of our rep within an hour of contacting!
  • Vidyard in itself is a genius idea and when running correctly, a great tool to have in a rep's arsenal!
  • The people are great. -They spent countless hours working with our team!
  • I feel the integration ability could be strengthened. We had a lot of looses ends.
  • The tool could be a bit more user-friendly. Somewhat difficult to navigate/edit videos.
  • I would start compiling use cases for different positions/industries that have been successful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Video Recording
  • Stats on where someone might have watched to
  • Adding calls to action
  • Emailing directly from the tool itself.
  • some of the tools we use I find I doesn't allow us to embed automatically
  • connect better with shopify (I don't want to upload a youtube link always)
Daniel Alvarado | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The Vidyard customer success team is always helping us to improve the usage of the tool.
  • Recording from a browser.
  • Use the speaker bubble
  • Reduce complexity. Then using the tool for the first time is not that easy.
  • In our organization, It is now used by sales teams, but I suggest they include marketing when trying Vidyard for the first time. I
  • Enable to optimize and share videos in fewer clicks
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Lets me know when some on is viewing my video
  • Lets me know if my contact shares it with people in other regions of the US
  • Enables me to allocate my selling time to those that have seen my video comm and % of time they spent viewing
  • I have none
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The UI is really easy to use, especially for new users looking to get up to speed fast
  • On the paid version, I really like being able to download the videos
  • For onboarding new people and explaining processes, I like the playlist feature
  • For sensitive data, I like being able to password our videos
  • I like being able to brand our video player page
  • I really wish the download feature was free
  • I wish the customisation of the video player was easier to use and didn't require HTML knowledge
  • I wish it was easier to export the gif thumbnail
December 09, 2021

Good and OK

Chad Wagner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use, set up in no time
  • Clear video recording every time
  • Easy to edit video
  • Customer service was not great
  • May be my connection, but videos sometimes seem to load slowly
  • Freezes occasionally
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Video library - shows all my videos & how many times each has been viewed.
  • It’s easy to create a new video & share it I can provide just the link, or include a thumbnail.
  • Webinars - Vidyard holds sessions helping people better use video in sales.
  • I cannot track who watched the video & how long they watched it unless I send the email directly from within the Vidyard app. I want to be able to include the link in my regular email that includes my signature & company branding and be able to see the tracking/viewing info.
  • No virtual background. This is a big one for me & is literally the one feature that prevents me from becoming a “power user”. With so many people working remotely, there is a huge demand for this feature - really hope they add it soon!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Different ways of using the video messaging ( camera & Screen, Camera only, Screen only)
  • Makes it really easy to create video messages and save them as templates in a quick and accessible library.
  • Provides great tips and suggestions to help create effective videos!
  • Vidyard integrates seamlessly with my Outlook to create the video messaging emails.
  • It would be great if the use of the camera on an internet screen were more user friendly.
  • The editing of a video's beginning or ending (cutting video for a cleaner look or time) could be a little more refined and less choppy.
  • Could be more colorful.
November 24, 2021

Vidyard Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Gets responses.
  • Improves clicks/opens.
  • Helps close deals.
  • Ability to change the size of videos.
  • Having audio play automatically.
  • Almost everything is great though!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Makes shareable links for huge video files.
  • Pushes and syncs to youtube.
  • Collects leads with video actions.
  • Search within the app is slow and clunky.
  • Folder management is always improving but still is a bit hidden.
  • Landing and sharing page overrides are a bit hard to pick through.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Streaming with no lag.
  • Ease of embedding on site.
  • Implementing of CTAs.
  • Organization of folders within the account.
  • Being able to have users only access certain folders without creating teams.
  • Ability to have text over the still image on the site.
  • Having prebuilt custom buttons/overlays for static still images (actual readable text by browsers rather than strictly images).
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