ProContractor is used as our primary business ERP for both company level and corporate level accounting. We utilize the accounting …
ViewPoint ProContractor is our main accounting software for handling job cost management. Our accounting department spends the most time …
The product was used across the organization in operations, however, we have transitioned to another product that was a bit more …
Viewpoint ProContractor is used at our company for earthwork and large area takeoffs. It is used in our estimating department and is then …
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ProContractor support has gone through good times and bad times. However, now that ViewPoint is owned by Trimble the support has been great and stable. Support is good to respond on average urgency tickets. The only complaint is that for urgent tickets communication can be slow even though the support team is working on the issue.
When something isn't working, you can contact support who will gladly remote into your system and try and work out a solution. Though several of the issues we encountered, they were not able to fix and had to submit for further review. While some were eventually rectified in updates, it takes time for these to be addressed and implemented.
As I have mentioned previously in this review, this is a decent product, but not the top in the industry, which I would deem to be Procore. Viewpoint is attempting to but has not successfully implemented the best practice of taking and learning from customer feedback, I believe this product is their initial attempt at this, but still doesn't quite hit the mark. They need to be more agile and flexible to customer needs as an organization.