Viewpoint Spectrum

Viewpoint Spectrum

Viewpoint Spectrum

Overview

Reviews

[In My Opinion:] DON'T!!!!

1
Our whole company switched to [Viewpoint] Spectrum last November. It is used for construction service, sales, part sales, receiving, …
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Too Good to be TRUE

10
Viewpoint Spectrum is used across our whole organization. It is the primary software for all of our business needs. We make sure that …

Spectrum in accounting

10
Viewpoint Spectrum is used by our accounting and finance departments to manage inventory, calculate sales/taxes, and create financials.
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Viewpoint of a longterm user

6

Viewpoint Spectrum is used to record and report the financial activities of several companies. Functionalities used are by us are:

  • Account…
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A very good move for us

9
We use it across all departments so things are seamlessly integrated. It gives a one-stop, all-encompassing environment to manage jobs and …
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Spectrum Rules!

9
Spectrum is being used across our entire construction company, both in-house and out in the field. Every department from Accounting, to …

Spectrum user review

9
Spectrum is being used by the whole organization for purchasing, accounting, employee time input, etc. The departments that use Spectrum …

Popular Features

View all 29 features

Job costing (27)

5.1
51%

Jobsite reports (23)

4.4
44%

Document sharing (24)

4.4
44%

Collaboration & approvals (22)

3.4
34%

Reviewer Pros & Cons

View all pros & cons

Pricing

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N/A
Unavailable

What is Viewpoint Spectrum?

Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, resource management, and reporting and analytics. Key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI management tools.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

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What is Microsoft Power BI?

Microsoft Power BI is a visualization and data discovery tool from Microsoft. It allows users to convert data into visuals and graphics, visually explore and analyze data, collaborate on interactive dashboards and reports, and scale across their organization with built-in governance and security.

Features Scorecard

Human Resource Management

1.0
10%

Payroll Management

1.0
10%

Asset Management

2.0
20%

Reporting & Analytics

1.0
10%

Construction Project & Field Management

2.9
29%

Estimating

2.5
25%

Product Details

What is Viewpoint Spectrum?

Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, materials and equipment management, and reporting and analytics capabilities. Some key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI and submittal management tools. The vendor offers a free demo of the product and provides pricing information upon request.

Viewpoint Spectrum Video

Western Allied Mechanical Talks About Using Spectrum by Viewpoint

Viewpoint Spectrum Technical Details

Operating SystemsUnspecified
Mobile Application,

Alternatives

View all alternatives

Frequently Asked Questions

What is Viewpoint Spectrum?

Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, resource management, and reporting and analytics. Key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI management tools.

What is Viewpoint Spectrum's best feature?

Reviewers rate Mobile app highest, with a score of 5.7.

Who uses Viewpoint Spectrum?

The most common users of Viewpoint Spectrum are from Mid-size Companies and the Construction industry.

Reviews and Ratings

(25)

Ratings

Reviews

(1-25 of 25)
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Score 1 out of 10
Vetted Review
Verified User
Review Source
[In my experience,] nobody has ever answered about my problems using this system. [I feel that] the fact that a year has gone by, and text that I enter in text fields still doesn't stick, is asinine.
January 24, 2020

Too Good to be TRUE

Score 10 out of 10
Vetted Review
Verified User
Review Source
Support has always been top notch at Viewpoint Spectrum. I have never had a situation where support did not work with me until the situation was abated. In my opinion, they have the best support of any software company I have been associated. I cannot say enough good things about the professionalism and knowledge base of the support staff.
Margaret Reams | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Support has not been great since merging with Viewpoint. I've sent several letters up the chain about this. It has made me want to leave the software altogether on more than one occasion. I spend a lot of time on hold, and on numerous occasions now we've sat around for days waiting for a response only to be told the person on the phone never actually made a ticket for that, or that the online system didn't alert them of our case. We used to be able to call and get someone immediately and have the problem solved by a knowledgeable person. Now it's hit or miss and you could be on hold forever. The online training academy is nice but it's still not in-depth enough for me to not have to sit and babysit someone through a training period.
January 27, 2020

Integrate all your work!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Support reps are awesome! When we originally went on Spectrum (16 years ago) we could always count on getting a live person very quickly. Now, it's not uncommon to have to leave a message for someone to return the call. To be fair, you can also send an email to support or submit an incident but if you are needing an answer, you still have to wait. Another option available is the Chat which has been a definite improvement.
Robert J Friedman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Spectrum support was one of the strong suits when it was Dexter + Chaney. After the acquisition by Viewpoint/Trimble, the service quality and response time was reduced significantly down to a barely acceptable standard. At this point, it is improving and becoming adequate but not yet a strong suit. In the past and in general, I have found an over-reliance and focus by the management of tech firms on the use of technology as the first attempt. This feels cold and impersonal and frankly is often (50% of the time) a waste of time. The personal touch is preferred.
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you have an issue you send an email and Viewpoint will email you a case # to advise it's in the queue. You will most likely receive an email with a proposed method to correct your issue. If you have questions with their suggestion, you reply to the email and it goes back to queue (not necessarily to the same person that provides the original resolution). You may not receive a reply back for a day or two. If the second reply doesn't seem right and you want to speak to a service rep, this may take another day or so. If you call the service line, you are on hold for many minutes. I would prefer that our account have a dedicated service rep and I have their direct phone number or email so that when I need help, I receive a quicker response or just a phone call to walk me through some of the steps especially since Viewpoint will not allow any items to be "deleted" if processed incorrectly. They have to be "reversed" which looks messy and our CPA does not like reversals (looks messy; hard to follow).
February 04, 2020

Spectrum in accounting

Score 10 out of 10
Vetted Review
Verified User
Review Source
Support quality feels like it has decreased tremendously in the past 5 years. Wait times are 30+ minutes when calling, and the phone menus are tedious. All calls are re-directed to online support, if possible. This is difficult to navigate for users not accustomed to utilizing online chat. However, once contact is made with support, issues are handled promptly and efficiently.
Score 6 out of 10
Vetted Review
Verified User
Review Source
The phone support staff is helpful and usually knowledgeable - if one can get through. I view the in-software help menu and online customer care functionality as part of support, I find they are lacking. The search functionality is limited and does not produce relevant results. The response time to emailed support questions is adequate. I have just begun using the chat function, so I will not include it in my review.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Support has gone downhill tremendously since Viewpoint and Trimbal took over. Long term Spectrum users were used to on-demand support and it's not even close. We were assured they would be not changes to Spectrum support and I believe I was outright lied to at the user's conference in 2019 by the President himself. Once you get a hold of someone, maybe 48 hours or so later the support is still good.
Les Papp II | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Support has degraded since they were bought by Trimble(?). We Purchased when it was Dexter Chaney, then Viewpoint and not Trimble. We spend a lot of time on hold. If they cannot answer your question when you get to them on the phone or chat, you can wait up to weeks to get an answer, which is not acceptable. Plus they have "Know Issues" which are not published, so you only find out when you need the feature. Not many of the support team knows the whole picture, so many times you are stuck with the support person, who is waiting for the person who is knowledgeable in that area to get back to them, to get back to you, instead of transferring the trouble ticket to that person. We also do a lot of Crystal Reports, and their support and documentation (and knowing the table and fields in any given screen, are terrible). The Implementation team you get sets the mode, and not everyone is up to speed on your industry, and you get the luck of the draw, which can dramatically impact your time to get all the features up and running, as well as the initial training (which was lax).
Carrie Lawson, M.B.A. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Since their merger, the customer service function has really taken a downfall. I use to be able to get right to a rep and they were very helpful. Now, I have to wait for a long time and if I have an issue early in the morning they aren't open for support yet (not on East Coast time).
Score 9 out of 10
Vetted Review
Verified User
Review Source
Honestly, they have one of the best support networks I have ever dealt with. They are growing so yes, there are new people, but you also deal with the same support reps that have been there for years! The employees really are knowledgeable and "get it". They also have a GREAT online network where you can post to discussion boards and browse topics for help support. I rarely have to call in anymore because there have been numerous times when I'll do a search of the discussion topics and find someone else who was also experiencing the same problem and see the solutions that other customers have come up with!
January 22, 2020

Overall a Happy Camper

Score 9 out of 10
Vetted Review
Verified User
Review Source
The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The customer service team has been excellent - good response times, polite, professional, and always willing to work hard to solve any problem that comes along. We have had several unique problems that the support team didn't know how to fix right away but they immediately put together a team to solve the problems at hand.