Our whole company switched to [Viewpoint] Spectrum last November. It is used for construction service, sales, part sales, receiving, …
Viewpoint Spectrum is used across our whole organization. It is the primary software for all of our business needs. We make sure that …
Spectrum was purchased by our organization in 2013. It was purchased to alleviate the cumbersome nature of a green screen legacy system. …
We are using Spectrum for job set-ups, job costing, accounting, equipment maintenance, inventory management, and payroll. It allows our …
It is our ERP primarily used for accounting. We are highly satisfied with accounting, WIP and job costing functionalities. Project …
We use Viewpoint for our accounting—A/P, A/R, Financial Reporting. Our field uses Procore for financial reports (budgets).
We use this ERP across all departments as the mainstay of our company's software. Accounting, Purchasing and Service all use it as well as …
We all use Viewpoint Spectrum--from the guy in the field to the CEO.
Viewpoint Spectrum is used by our accounting and finance departments to manage inventory, calculate sales/taxes, and create financials.
Viewpoint Spectrum is used to record and report the financial activities of several companies. Functionalities used are by us are:
Spectrum is used across the entire organization as a complete solution.
The accounting department is the heaviest user, and Project Managers use invoice approval. It addresses our accounting needs most, but we …
We use it across all departments so things are seamlessly integrated. It gives a one-stop, all-encompassing environment to manage jobs and …
We utilize Spectrum in all of our departments. It is used for our accounting and for cost tracking of the jobs we work on, as well as …
We are currently using Viewpoint Spectrum for all reporting and job costing functions. It is very handy for change order logs and the …
We use Spectrum as our accounting software company-wide. We have three separate entities that we run so having Spectrum be the common …
Spectrum is being used across our entire construction company, both in-house and out in the field. Every department from Accounting, to …
Well Viewpoint Spectrum started as Dexter-Chaney, where service was the #1 priority. We have had a few bumps with this software--addressed …
We use Viewpoint Spectrum for our accounting, job cost, and inventory!
Spectrum is mainly being used by our Accounting and Project Management departments to track all costs related to our jobs. We use a number …
We are currently using Viewpoint Spectrum mostly for accounting and payroll. We have started using part of the Project Management module …
Spectrum is being used by the whole organization for purchasing, accounting, employee time input, etc. The departments that use Spectrum …
We use Spectrum for accounting and the work order plugins.
We use Viewpoint Spectrum across the organization as a whole. It is used to track every aspect of our jobs as well as helping to forecast …
We use Viewpoint Spectrum throughout our whole organization. We use it for a number of different areas, and we use it to help solve many …
Job costing (27)
Jobsite reports (23)
Document sharing (24)
Collaboration & approvals (22)
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
1 person want pricing too
Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, materials and equipment management, and reporting and analytics capabilities. Some key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI and submittal management tools. The vendor offers a free demo of the product and provides pricing information upon request.
Western Allied Mechanical Talks About Using Spectrum by Viewpoint
Frequently Asked Questions
Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, resource management, and reporting and analytics. Key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI management tools.
Reviewers rate Mobile app highest, with a score of 5.7.
The most common users of Viewpoint Spectrum are from Mid-size Companies and the Construction industry.
Companies can't remove reviews or game the system. Here's why
[In my experience,] nobody has ever answered about my problems using this system. [I feel that] the fact that a year has gone by, and text that I enter in text fields still doesn't stick, is asinine.
Support has always been top notch at Viewpoint Spectrum. I have never had a situation where support did not work with me until the situation was abated. In my opinion, they have the best support of any software company I have been associated. I cannot say enough good things about the professionalism and knowledge base of the support staff.
Support has not been great since merging with Viewpoint. I've sent several letters up the chain about this. It has made me want to leave the software altogether on more than one occasion. I spend a lot of time on hold, and on numerous occasions now we've sat around for days waiting for a response only to be told the person on the phone never actually made a ticket for that, or that the online system didn't alert them of our case. We used to be able to call and get someone immediately and have the problem solved by a knowledgeable person. Now it's hit or miss and you could be on hold forever. The online training academy is nice but it's still not in-depth enough for me to not have to sit and babysit someone through a training period.
Support reps are awesome! When we originally went on Spectrum (16 years ago) we could always count on getting a live person very quickly. Now, it's not uncommon to have to leave a message for someone to return the call. To be fair, you can also send an email to support or submit an incident but if you are needing an answer, you still have to wait. Another option available is the Chat which has been a definite improvement.
Spectrum support was one of the strong suits when it was Dexter + Chaney. After the acquisition by Viewpoint/Trimble, the service quality and response time was reduced significantly down to a barely acceptable standard. At this point, it is improving and becoming adequate but not yet a strong suit. In the past and in general, I have found an over-reliance and focus by the management of tech firms on the use of technology as the first attempt. This feels cold and impersonal and frankly is often (50% of the time) a waste of time. The personal touch is preferred.
If you have an issue you send an email and Viewpoint will email you a case # to advise it's in the queue. You will most likely receive an email with a proposed method to correct your issue. If you have questions with their suggestion, you reply to the email and it goes back to queue (not necessarily to the same person that provides the original resolution). You may not receive a reply back for a day or two. If the second reply doesn't seem right and you want to speak to a service rep, this may take another day or so. If you call the service line, you are on hold for many minutes. I would prefer that our account have a dedicated service rep and I have their direct phone number or email so that when I need help, I receive a quicker response or just a phone call to walk me through some of the steps especially since Viewpoint will not allow any items to be "deleted" if processed incorrectly. They have to be "reversed" which looks messy and our CPA does not like reversals (looks messy; hard to follow).
They are doing the best they can with limited resources, but for the money we pay they should be batter staffed and ready to support the customer base.
I'm assuming Viewpoint Spectrum does support well. We have a go-to person in-house that we use if we have problems. If they feel the need to contact Viewpoint Spectrum, they will.
Support quality feels like it has decreased tremendously in the past 5 years. Wait times are 30+ minutes when calling, and the phone menus are tedious. All calls are re-directed to online support, if possible. This is difficult to navigate for users not accustomed to utilizing online chat. However, once contact is made with support, issues are handled promptly and efficiently.
The phone support staff is helpful and usually knowledgeable - if one can get through. I view the in-software help menu and online customer care functionality as part of support, I find they are lacking. The search functionality is limited and does not produce relevant results. The response time to emailed support questions is adequate. I have just begun using the chat function, so I will not include it in my review.
Support has been great for our company. I have heard others have frustration on the length of time it takes to return calls.
Support has gone downhill tremendously since Viewpoint and Trimbal took over. Long term Spectrum users were used to on-demand support and it's not even close. We were assured they would be not changes to Spectrum support and I believe I was outright lied to at the user's conference in 2019 by the President himself. Once you get a hold of someone, maybe 48 hours or so later the support is still good.
The support staff is very knowledgable and patient. They will follow up with me after larger problems to make sure I got what I needed.
Support has degraded since they were bought by Trimble(?). We Purchased when it was Dexter Chaney, then Viewpoint and not Trimble. We spend a lot of time on hold. If they cannot answer your question when you get to them on the phone or chat, you can wait up to weeks to get an answer, which is not acceptable. Plus they have "Know Issues" which are not published, so you only find out when you need the feature. Not many of the support team knows the whole picture, so many times you are stuck with the support person, who is waiting for the person who is knowledgeable in that area to get back to them, to get back to you, instead of transferring the trouble ticket to that person. We also do a lot of Crystal Reports, and their support and documentation (and knowing the table and fields in any given screen, are terrible). The Implementation team you get sets the mode, and not everyone is up to speed on your industry, and you get the luck of the draw, which can dramatically impact your time to get all the features up and running, as well as the initial training (which was lax).
Since their merger, the customer service function has really taken a downfall. I use to be able to get right to a rep and they were very helpful. Now, I have to wait for a long time and if I have an issue early in the morning they aren't open for support yet (not on East Coast time).
Spectrum does so much with easy entry, data retrieval, and detailed reports. Our accounting staff are able to answer questions, provide information, and give summary or detail as requested.
I gave this rating because the support team is very knowledgeable and you don't have to deal with recordings.
I do not call for the support directly, but we usually get an answer in short order. For example, a recent audit by unemployment for 2 years revealed that we owed $280--not sure why, but a glitch that we do not like to have. (We've since corrected the error.)
They get a 10 because they are always friendly, professional and very helpful!
Honestly, they have one of the best support networks I have ever dealt with. They are growing so yes, there are new people, but you also deal with the same support reps that have been there for years! The employees really are knowledgeable and "get it". They also have a GREAT online network where you can post to discussion boards and browse topics for help support. I rarely have to call in anymore because there have been numerous times when I'll do a search of the discussion topics and find someone else who was also experiencing the same problem and see the solutions that other customers have come up with!
The support team has always been supportive and responsive to my request/issue I have.
The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth.
The customer service team has been excellent - good response times, polite, professional, and always willing to work hard to solve any problem that comes along. We have had several unique problems that the support team didn't know how to fix right away but they immediately put together a team to solve the problems at hand.
The online help is not always sufficient and within our company we are limited to only three users that are authorized to contact the support line if there is an issue that needs to be addressed.
The help is timely and efficient