Vimeo Reviews

Customer service needs improvement.

Streaming is slow and unreliable.

Videos often buffer and skip.

In the past, I have had trouble locating the account of others to follow. It very well could be user error, however, finding others within the organization has been a challenge.

The navigation pane on the left-hand side could be more thorough than the basic "Home, Video and Create" options available.

I would like to see more comprehensive editing features to videos being uploaded. Trimming, audio, and other options should be readily available.

Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.

"Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.

Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.

Customer support - it sucks with only canned responses, and I don't think you're ever speaking with a real person via email.

Allowing for video editing on line (at least being able to cut videos).

Better uploading experience for the end user (don't have any issues with other video hosting providers).

I wish Vimeo's showcases had their own privacy features. If I create a showcase where the videos within that showcase are private, viewers can still see the title of the video and that it exists in that showcase, they just can't watch the actual video. That seems like a big flaw to me... a private video should be totally private and not able to be seen at all by anyone other than the account holder.

I think the way you publish videos to YouTube could be better! I wish the cover image from Vimeo transferred to YouTube when published.

I wish viewers who were looking at our Vimeo channel had the option to search through our work with a search bar so they could type in a word or phrase and our films that related would appear for them. We have that option on our side, but I wish our potential clients had that option within our specific channel.

I wish the selected cover image would move over to YouTube when published from Vimeo.

If you are uploading very large videos (event coverage, training, full interviews, etc) you will quickly rip through the weekly upload limits on the free and Pro tiers, requiring the much more expensive business level.

I've found the load times and responsiveness on some of the menu screens to be a bit slow. This could be optimized down the road.

Needs Marketo and Salesforce integration

More advanced video gating options

Would be nice to order close caption files direct from Vimeo to incorporate in as subtitles and in different languages

It's not as socially robust as YouTube.

We sometimes bump into limitations with embedding videos (only in certain use cases).

The Vimeo videos do not appear on search engine results, it would be better if search engines can find them.

The search option can be made better. Looking up for old videos are a hassle sometimes.

Can have CC autogeneration option, it would be better.

It needs to support more users under a single account. I often end up having to share login information with other team members or clients which is not ideal in terms of security. The 'PRO' account only allows for 3 users which no even remotely close to what I typically need.

The search feature isn't great, it allows for tagging and descriptions but the titles seem to be the only thing that counts when it returns results.

It doesn't have an embeddable playlist feature like YouTube.

There are no real inline interactive elements available. would love to be able to do in-video polls or quizzes.

I was a little hard to edit/replace an existing video. I recall we found some way to do that, but it was not at all obvious.

Really, nothing else major that I recall.

Would be great to add forms/lead gen tools to the Pro version as the next tier is very expensive for a small marketing budget team.

Provide templates/examples of how to present videos/product demos for specific markets/audiences.

I would like Vimeo Pro to offer the ability to configure more detail and descriptions as you upload a single video or a group of videos. That would save me some time.

Tends to give video errors of 'this video is private' when it's not. It then fixes itself a few minutes later.

Their reporting tool is inaccurate and unclear of what anything means.

It still has a history of wanting to look like Youtube, with a video feed and a social media side, that just has no value for me.

Better navigation, sometimes I get lost.

Since it is specialized in its use, I would like to see innovative video content options.

Improve commenting and review options.

More external integrations.

Vimeo Pro lacks the capacity to have a playlist of videos in a coordinated sequence that kind of revolves around a certain topic – you have to do some clicking around sometimes.

Processing times for videos can be a bit...time-consuming. Especially when you have clients that demand everything "yesterday."

If you're trying to market your video on Vimeo, it's a bit tough considering Google or Bing doesn't always show Vimeo results in contrast to YouTube videos.

Ability to tailor and configure different details as I upload a single/multiple videos.

There are times when I've tried to upload, and it will fail for no obvious reason.

I wish they offered a ZERO OVERLAY player embed. One we could auto-play that had zero play bar, controls, etc. They come close, but not fully transparent.

Copyright enforcement is severe. We've had our account for over a decade and had 2 items flagged in the first few months that a user on a team had re-posted to our account from someone else. This was an instant 2 violations. Our third came nearly a decade later when a different user uploaded a copyrighted piece. Vimeo suspended our account and we were given a small time frame to download 10 years worth of data (an impossible feat) and all our embeds were broken on websites. They had no phone number to contact and no appeals process outside of an email address they say takes 24-36 hours (we never heard back on it). We had to track down an unlisted number to find out more info and appeal to the copyright owner to pull their DMCA complaint and then our account was restored. This process is not logical. There should be a longer grace period, a support number with a real person, and some sort of logic applied to how to handle this properly. Why would a 10 year customer with thousands of videos be treated the same as a new account with 3 violations? Especially when we could re-open a new account and keep going... so odd.

Because I am constantly sending videos out for comments from clients, it would be nice to have a feature where Vimeo Pro can allow other people to add edits on certain timecodes so that I don't have to have a separate email to go over all of their comments. I would like it to be right there, on the video. I have to use different software if I'm wanting this to be done.

Vimeo lacks the search engine force that YouTube commands

It costs money which can be hard to get the budget for

It would be nice to have it play within an email client rather than open a new window

It's 2018 and streaming shouldn't be complicated. Unfortunately, despite accessing Vimeo from many locations (home computer, office, mobile, client's offices) Vimeo has continued to prove its total incompetence. I'm not sure if this is a hosting problem with Vimeo servers or if they just hate the few cities I've lived in. Video streaming can be easy with Vimeo, but I would never ever call it consistent. In most cases, when presented with a video link not related to work, I'll try to find the video elsewhere.

Because I haven't used Vimeo's revision system for close to 8 months at the time of this writing, Vimeo might have made changes, so keep that in mind. Vimeo is completely outmatched by similar client feedback applications like Wipster and Frame.io. After using other services, I've completely sworn off Vimeo. I don't think it's viable any longer because giving clients the ability to leave frame-by-frame feedback is far superior to the old method of simply sending a link. Furthermore, I believe Vimeo either owns Wipster or deeply collaborates, but Wipster is fairly unreliable as well. It's as if everything Vimeo touches burns to the ground.

Vimeo has also found a way to mess up playlists and video collections. YouTube makes it easy for adding videos to specific playlists, but Vimeo includes collections and albums, which to this day I'm still unsure why I would pick one over the other. Adding videos to these features is flustering rather than helpful. We'd learn the system but because of privacy settings for some videos, a few videos would show up, while others wouldn't. Even after testing this in the office, we'd still have a multitude of issues when clients would return confused emails.

Some of the sharing options are messy. Vimeo will say I can't share externally, but in settings there is a way to create a private link. Just a little clunky and can be confusing at times.

Sometimes takes a little while for videos to properly encode. Even though it has said the video has uploaded, it has sometimes taken another 5-10 minutes before the video is viewable.

Video review doesn't have the ability to track changes when the video file changes or is updated to a new version. This causes an issue if there are multiple versions of the same video.

I think a downside to Vimeo, as a service, is that they do not have the widespread user base of YouTube. If you focus on embedding videos or videos on a webpage, Facebook, etc, then this won't be an issue. If you are trying to be discovered or get organic expansion of your brand, YouTube is the king.