Name: VinSolutions
Rating: 7.4 (7 reviews)
Author: Cox Enterprises

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Development

Audit

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Partner Relationship Management

Workspace Planning

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Payment Orchestration

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Server

Archiving

Blockchain Analysis

Bot Mitigation

Browser

Cloud Storage

Compliance Consulting

Composable Infrastructure

Computerized Maintenance Management Systems (CMMS)

Data Center Outsourcing (Europe)

Data Masking

Desktop Management

Desktop Outsourcing

Email Encryption

Enterprise Architecture Management

Fraud Detection

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

SOA Application Gateways

Smart Contracts

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Analytics

Digital Content Creation

Domain Registration Services

Email Marketing

Heatmap and Session Recording

IP Geolocation

Local Listing Management

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales Email Tracking

Social Commerce

Sales

Video Surveillance

Security

Clinical Data Management

Healthcare Learning Management

PCB Design

Real Estate

Scholarship Management

Utilities

Vertical-Specific

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VinSolutions, a Cox Automotive company, offers a suite of CRM and operational support applications for auto dealerships.

VinSolutions

Dealer Management

Likelihood to Recommend

Support Rating

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Sales activity

Customer lists

Email software

Single product

Real time

Lead management

Third party

Back end

Looking up

Sales managers

Certain times

Ease of use

Way they want

Easy to learn

Home

Dealer Management Systems

Our auto group uses VinSolutions as our CRM across 18 locations in 3 states. We use this software to manage lead and prospecting activity for our sales and service departments. It solves issues related to poor communication, follow up and integrated sales operations across many locations. For executives, VinSolutions offers enterprise level reporting, showroom activities and lead processes. For retail managers, the multiple activity views allow us to manage our processes and results no matter how the lead is generated or concludes. We track all phone, web, chat and visit activities.

indicate the next lead action needed
offer real-time views of lead and visit progression across multiple showrooms
internet lead management

reporting. My primary sales activity report has changed twice and is far more complicated and less valuable
trainers seem to be too focused on how to use Vinsolutions deeply and perfectly as opposed to effectively
the current task-nagging process is FAR too cumbersome and requires FAR too much tending to process. Yes, I know it can be customized.

lead management leads to higher closing ratios
lead source reporting increases ROI
user management allows very fine tuning at the location level

General Sales Manager

VinSolutions is our CRM - Customer Relations Manager. It is used in our sales department (the service uses a different platform). Vin is our go-to for interacting with customers, making notes, working leads, etc. All leads from all sources enter into VinSolutions and notify the proper employee/s to start communicating. We use it to email customers about everything and anything, we make notes and tasks for employees so as not to forget things. Essentially, VinSolutions is super important for the sales department. In Marketing, I also use VinSolutions to pull customer lists to be able to market to them in email campaigns.

Receiving leads from all website and third-party sources, and notifying employees when leads come in.
Looking up reports. There are premade reports, and you can create your own reports to pull, or even to pull automatically at certain times.
Settings roles and authorizations for employees, so they do not have too much access to alter the way they want to use it, but it's set upper manager's request.

Because VinSolutions is able to pull customers lists, they also made a campaigns manager that allows you to create marketing emails and send them out. However, after the initial launch they never updated it, it seems. It would be the best thing...if it was 2005.
This customer lists that I like to export to upload into my own email software, I can't get the actual list myself - I have to contact my Vin rep for them to give me. These lists are not the same, nor have the same filters, as the report lists that Vin does provide dealers. So, I prefer the other.

Communicating with customers and documenting it.
Receiving and processing phone/internet leads.
Reviewing and analyzing reports for ROI and employee training opportunities.

Not sure about our financial investment in VinSolutions, but we have been with them for over 10 years, so our management keeps choosing it over other options (we have reviewed others in the past recommended by our dealer group).
Positive impact on keeping our customers...ours. This avoids sales consultants recording their customers in some random ledger of their own...and then taking that list with them when they leave - especially to another dealership. This ensures that each person is the dealership's customer, and not the salesperson's customer.
History is recorded, and we never know what we need until we run into an issue. VinSolutions is our go-to for many past communications and transactions. It provides a 'road to the sale' story that managers can pull up to help them navigate concerns.

VinSolutions is being used as a complete customer retention management tool by our sales force. They use it to log leads, keep track of sold vehicles, know when to follow up on clients who previously came in to look at vehicles, it tracks above line and below line gross plus and incentives on vehicles in inventory. When combined with the rest of the X timeline of products, it is immensely helpful.

Tracks sold logs, desk logs, offers, etc. so there is no confusion over what was offered or by whom.
Gives a clear, concise list of sold vehicles, who sold them, and front and back end gross for easy reference.
Trade appraisals are clearly visible, along with who appraised them, so there is no potential for misunderstanding between the sales managers, GSM and GM.

Could be easier to use - not the most intuitive setup I have seen.
Realistically, it feels like VinSolutions and vAuto could be combined into a single product.

By tracking front and back end gross openly, it seems to incentivize sales people to try harder to hold onto money.
It does a great job of ensuring customer satisfaction by reminding sales associates to follow through on sales and follow up post-sale.
Reporting functions make it easy to track leads, hand them off to different reps who are possibly better suited to complete the sale.

Dealer.com, Kronos Workforce Central, Google Authenticator, Google Hangouts Chat, Google Hangouts (Classic), Apache OpenOffice, Microsoft Office 2016, Carbonite Backup for Microsoft Office 365

VinSolutions

Overview

What is VinSolutions?