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VinSolutions

VinSolutions

Overview

What is VinSolutions?

VinSolutions, a Cox Automotive company, offers a suite of CRM and operational support applications for auto dealerships.

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Recent Reviews
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Product Details

What is VinSolutions?

VinSolutions Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
August 24, 2021

VinSolutions- Well worth the price for dealer management and inventory management

Verified User
Director in Other
Automotive Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
VinSolutions is being used as a complete customer retention management tool by our sales force. They use it to log leads, keep track of sold vehicles, know when to follow up on clients who previously came in to look at vehicles, it tracks above line and below line gross plus and incentives on vehicles in inventory. When combined with the rest of the X timeline of products, it is immensely helpful.
Pros and Cons
  • Tracks sold logs, desk logs, offers, etc. so there is no confusion over what was offered or by whom.
  • Gives a clear, concise list of sold vehicles, who sold them, and front and back end gross for easy reference.
  • Trade appraisals are clearly visible, along with who appraised them, so there is no potential for misunderstanding between the sales managers, GSM and GM.
  • Could be easier to use - not the most intuitive setup I have seen.
  • Realistically, it feels like VinSolutions and vAuto could be combined into a single product.
Likelihood to Recommend
It is extremely well suited for any sales atmosphere, particularly within the automotive industry, where you need a CRM that logs contacts, reminds of needed updates, and keeps track of sales and gross profit. Because of the cost involved, it would not make sense in a very small sized dealer, but any medium to large dealers would benefit from its use.
Return on Investment
  • By tracking front and back end gross openly, it seems to incentivize sales people to try harder to hold onto money.
  • It does a great job of ensuring customer satisfaction by reminding sales associates to follow through on sales and follow up post-sale.
  • Reporting functions make it easy to track leads, hand them off to different reps who are possibly better suited to complete the sale.
Alternatives Considered
I really have not used any other product like VinSolutions, it was the first program of its type that we evaluated and it does everything we want, with no downsides that are noted. Because of that, along with the integration into the other programs we use in other aspects of the business, this was a one and done deal. We did look briefly at Reynolds and Reynolds, but as seems to be typical with them, they offer a great product but at an enormously higher price.
Support Rating
10
Technical support, general customer support, implementation support are all top notch. All representatives from the company check in every couple weeks to make sure all is going well; if there is a problem, I generally have a solution given within hours if not soon; and they are friendly, easy to understand, and do a great job. Well done!
Other Software Used
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