January 09, 2014
Score 10 out of 10
- Geolocation Targeting - Discovers potential customers near your business using geolocation technologies
- Social Customer Relationship Management - Allows consumer segmenting and response to enhance the customer experience and satisfaction rates
- Brand Listening - Monitors millions of social conversations using social data to find who is talking about your brand
- Social Prospecting - Can discover potential customers based on context of their profiles, conversations and influence
- Specialized Social Index - Relevant to your competition and industry
- Analytics - Can gauge performance based on conversation, channel size, competition and social customer growth over time
- Complete Social Channel Management - A platform integration (such as Hootsuite) for planning, scheduling, posting and team management on a larger scale. Would mean one less social management platform for myself.
Read Ashley Pengilly's full review
VinTank is a tool for many facets of the wine and restaurant industry. Depending on the scale of your business, this tool can be managed and dispersed by an enterprise manager or solely owned by a social media/community manager. The ability to add multiple users and assign responses allows efficiency and proper knowledge to address specific issues brought by our social customers.