VirtualPBX

Users of this software have found a variety of use cases that address their business needs. One key benefit is the virtual PBX function, which allows users to present themselves as a larger company, even if they are a solopreneur. Additionally, the soft app on mobile phones has proven convenient for users who can now use their business number without having to carry multiple devices. The PBX feature has been highly valued since it gives users control over their 800 numbers, reduces costs, and helps them efficiently return client calls. Another useful feature is the ability to answer multiple phone lines with just one system. Users appreciate this as it allows them to manage multiple phone numbers for their businesses.

Affordability is crucial for users, and they find this software meets that goal while still providing essential functions like music on-hold, extra lines for remote employees, and office hours features. The option to receive voicemails via email has also been well-received, saving users from having to call in to listen to messages. Furthermore, users have been able to solve their business needs such as wireless phone and fax services through this software. The communication features of being able to reach clients through company business and emergency lines have proven invaluable for users. They appreciate the elimination of annoying automated calls and the proactive delivery of important voicemail messages via email.

Users have had positive experiences with the customer service provided by this software, finding them helpful in resolving issues. Sales professionals have found that this software integrates well with their CRM systems, enabling them to dial phone numbers directly from the softphone. The call chasing option has helped users avoid missing calls when employees are away from their desks, while the auto attendant feature effectively filters out robo calls. In general, users find the service inexpensive yet effective compared to traditional answering services.

Flexibility and accessibility are key factors for users, and they appreciate being able to reroute calls to different locations according to their needs. This software allows them to concentrate on their business without worrying about the phone system. Having a properly functioning phone system is essential for conducting their businesses, as a majority of their business interactions begin with phone calls. The inclusion of a toll-free number that can be reached at designated times through a cell phone has been highly convenient for users.

Some users have had difficulties with the app, finding it hard to get it to work and experiencing battery drain. However, overall, this software has provided small businesses with an in-house phone system that meets their needs. It allows for attentive communication with clients from initial contact to routing calls to the appropriate individuals in various locations. The ACD routing for company calls and delivering calls to users' phones without setting up individual VOIP phones has been beneficial for users. While some users have experienced difficulties with the app, finding it hard to get it to work and drain battery life, others have found that this software gives their company a professional image. It provides a complete internet phone call system with useful tools for better management of customer interactions, improved customer service, and increased sales.

Small businesses with only a couple of employees have found this software particularly useful, as it offers auto-attendant and call routing options to office, home, and mobile phones. Additionally, the virtual PBX function provides enterprise communication and call center features in an easy-to-deploy package, allowing for quick deployment and management within a customer's infrastructure. This virtual technology enables customers to manage the application within their virtual framework, resulting in lower cost of ownership and enhanced features.

Overall, users find this software to be a cost-effective solution that meets their communication needs while providing features like music on-hold, voicemail delivery via email, and control over multiple phone lines. They appreciate the flexibility, professionalism, and enhanced customer service that this software offers. With positive experiences with customer support and technical assistance resolving issues effectively, users can focus on their business without worrying about their phone system.