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VirtualPBX

VirtualPBX

Overview

What is VirtualPBX?

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

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Recent Reviews

TrustRadius Insights

Users of this software have found a variety of use cases that address their business needs. One key benefit is the virtual PBX function, …
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Pricing

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Starter

$12.00

Cloud
per month per user

Flex

$19.00

Cloud
per month per user

Pro

$29.00

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.virtualpbx.com/products/das…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month
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Product Demos

What is VirtualPBX? [short version]

YouTube

Microsoft Teams Demo 2.0

YouTube

ACD QUEUES PRO DEMO

YouTube

Advanced Call Reports Demo

YouTube

Call Logs and Real-Time Monitor Demo

YouTube

VirtualPBX: Trusted VoIP for Any Office, Anywhere

YouTube
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Product Details

What is VirtualPBX?

VirtualPBX offers VoIP, analog, smartphone, WebRTC, SIP Trunking & native calling options. According to the vendor, VirtualPBX can be set up in 5 minutes and costs 40%-80% less than traditional phone systems. The product also enables employees to work from anywhere there's an internet connection. Technical support is U.S.-based and available 24/7.

VirtualPBX Video

PBX Phone Systems for Small Business by VirtualPBX

VirtualPBX Competitors

VirtualPBX Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, 18888250800337
Supported CountriesUnited States, Canada, United Kingdom, France, Philippines, Mexico, Germany
Supported Languagesenglish

Frequently Asked Questions

VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

VirtualPBX starts at $12.

Grasshopper, Phone.com, and 8x8 Work are common alternatives for VirtualPBX.

The most common users of VirtualPBX are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this software have found a variety of use cases that address their business needs. One key benefit is the virtual PBX function, which allows users to present themselves as a larger company, even if they are a solopreneur. Additionally, the soft app on mobile phones has proven convenient for users who can now use their business number without having to carry multiple devices. The PBX feature has been highly valued since it gives users control over their 800 numbers, reduces costs, and helps them efficiently return client calls. Another useful feature is the ability to answer multiple phone lines with just one system. Users appreciate this as it allows them to manage multiple phone numbers for their businesses.

Affordability is crucial for users, and they find this software meets that goal while still providing essential functions like music on-hold, extra lines for remote employees, and office hours features. The option to receive voicemails via email has also been well-received, saving users from having to call in to listen to messages. Furthermore, users have been able to solve their business needs such as wireless phone and fax services through this software. The communication features of being able to reach clients through company business and emergency lines have proven invaluable for users. They appreciate the elimination of annoying automated calls and the proactive delivery of important voicemail messages via email.

Users have had positive experiences with the customer service provided by this software, finding them helpful in resolving issues. Sales professionals have found that this software integrates well with their CRM systems, enabling them to dial phone numbers directly from the softphone. The call chasing option has helped users avoid missing calls when employees are away from their desks, while the auto attendant feature effectively filters out robo calls. In general, users find the service inexpensive yet effective compared to traditional answering services.

Flexibility and accessibility are key factors for users, and they appreciate being able to reroute calls to different locations according to their needs. This software allows them to concentrate on their business without worrying about the phone system. Having a properly functioning phone system is essential for conducting their businesses, as a majority of their business interactions begin with phone calls. The inclusion of a toll-free number that can be reached at designated times through a cell phone has been highly convenient for users.

Some users have had difficulties with the app, finding it hard to get it to work and experiencing battery drain. However, overall, this software has provided small businesses with an in-house phone system that meets their needs. It allows for attentive communication with clients from initial contact to routing calls to the appropriate individuals in various locations. The ACD routing for company calls and delivering calls to users' phones without setting up individual VOIP phones has been beneficial for users. While some users have experienced difficulties with the app, finding it hard to get it to work and drain battery life, others have found that this software gives their company a professional image. It provides a complete internet phone call system with useful tools for better management of customer interactions, improved customer service, and increased sales.

Small businesses with only a couple of employees have found this software particularly useful, as it offers auto-attendant and call routing options to office, home, and mobile phones. Additionally, the virtual PBX function provides enterprise communication and call center features in an easy-to-deploy package, allowing for quick deployment and management within a customer's infrastructure. This virtual technology enables customers to manage the application within their virtual framework, resulting in lower cost of ownership and enhanced features.

Overall, users find this software to be a cost-effective solution that meets their communication needs while providing features like music on-hold, voicemail delivery via email, and control over multiple phone lines. They appreciate the flexibility, professionalism, and enhanced customer service that this software offers. With positive experiences with customer support and technical assistance resolving issues effectively, users can focus on their business without worrying about their phone system.

Excellent Customer Support: Users have praised VirtualPBX for its excellent customer support, with many reviewers stating that they have been with the company for many years after switching from another service. Some users mentioned specific individuals who were extremely helpful in ensuring their phone system was functioning correctly.

Great Value Pricing: Many users appreciated the pricing of VirtualPBX, mentioning that it is a great value compared to other services they have used. They found the prices for additional phone numbers to be very easy to set up.

Easy Setup and Configuration: Users found VirtualPBX fairly easy to set up and configure, particularly highlighting the straightforward account creation and setup process. They also mentioned that transitioning to VirtualPBX was a snap, with impressive attentiveness and effective communication during the porting of their phone number.

Difficulty sending faxes: Several users have experienced difficulty when trying to send faxes using the software. They have encountered issues such as failed transmissions, incorrect formatting, and delays in delivery. Unfortunately, these problems seem to have worsened over time.

Average fax component with problems: Users have mentioned that the fax component of the software is considered average at best. Some reviewers reported difficulties in sending faxes due to compatibility issues with certain file formats or inconsistent performance when transmitting large files.

Dashboard less user-friendly than expected: Some users found the dashboard to be less intuitive and user-friendly than they had anticipated. They struggled initially to navigate through different features and settings, but eventually got the hang of it after spending some time exploring the interface.

Based on user reviews, here are the three most common recommendations for the company:

  1. Thoroughly research phone systems: Users recommend conducting thorough research before choosing a phone system. This suggests that customers value making an informed decision and understanding the available options.

  2. Consider competitors like Amazon's Connect service: Some users recommend considering alternative providers, such as Amazon's Connect service, which offers similar features at a lower cost. This indicates that customers value affordability and exploring different options in the market.

  3. Look into other providers like RingCentral: Another common recommendation is to explore alternative providers like RingCentral instead of using the mentioned company. This implies that users have found other providers to be more suitable for their needs and consider them as better alternatives.

These recommendations reflect the opinions of users and reviewers and should be considered when evaluating the mentioned company as a phone system provider.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Richard Jassel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is one of the most complete internet phone call software, with a whole system and very useful tools such as call reports, call recording, chat, mobile access, and more, which allow you to have better management of customer interactions and improve customer service and sales.
  • Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
  • All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
  • As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.
  • I understand that it is a cloud system and needs the internet to make calls, but they should allow logging into the system offline, to review reports, client management, and other functions that could work without the internet.
  • High-quality internet is needed for calls to be heard and recorded perfectly and without interference, especially if they are made with mobile and phone data.
  • Its interface is easy to use, but to the eye, it looks outdated, they could modernize its design, but that's just a personal taste.
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
  • Real-time reporting and analytics, showing agent performance on different communication channels.
  • It has call recording, scheduled recording, and specific recording, being able to control whether it is required to record all calls or only some of the calls of specific customers.
  • It allows access through cell phones, as it is a cloud-based software and can be used wherever there is an internet connection.
Cloud PBX (5)
94%
9.4
Hosted PBX
90%
9.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
User templates
100%
10.0
Call reports
90%
9.0
Directory of employee names
100%
10.0
Call Management (5)
94%
9.4
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
90%
9.0
Call screening
90%
9.0
Message alerts
90%
9.0
VoIP system collaboration (4)
97.5%
9.8
Video conferencing
100%
10.0
Audio conferencing
100%
10.0
Video screen sharing
90%
9.0
Instant messaging
100%
10.0
Mobile apps (2)
90%
9.0
Mobile app for iOS
90%
9.0
Mobile app for Android
90%
9.0
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
Jody Thomas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Virtual PBX was used for a small business with a couple of employees that required auto-attendant and call routing to office, home and mobile phones.
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
  • Professional appearance to customers
  • Simple solution for voice conferencing
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Score 9 out of 10
Vetted Review
Verified User
Virtual PBX provides Enterprise Communication and call center features in an easy to deploy package which can be quickly deployed and managed within a customer's infrastructure. With the use of virtual technology, customers can manage the application in a common way within their virtual framework and benefit from lower cost of ownership as well as enhanced features available and common to the virtual manager.
  • Ease of deployment
  • Common management thru common virtual management tools
  • Ease to maintain
  • Integration of the application and virtual management features in that area such as High Availability
Cost of ownership
  • Faster ROI
  • Lower maintenance costs
  • Common processes (less training)
Once it works and has retain ROI.....keep it going
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