VirtualPBX

Spitfire Management is a small software company. We switched from a receptionist to VirtualPBX over a decade ago and honestly never looked back. It has all the features we need and was easy to set up, even Sales and Support Queues. Voicemail to email is such a joy, we should have switched even earlier.

• A tremendous positive impact - no more desk phones, and
• Positive impact! no more PBX on the wall needing updates
• Positive impact! - no more PBX "consultant" needed to push a magic series of buttons on some special handset

Veeam Agent for Microsoft Windows, Postman

As a long-time customer of VirtualPBX dating back to the company's original systems, I am pleased to write a review in support of the product. The problem addressed is the telecommuting environment versus in-office. The new platform is quite impressive and very extensible and it does things we never imagined we could do. Support is great as well. In a corporate or non-profit setting one of the greatest challenges is how phone calls are handled, especially when calls have to go to specific departments or have to be handled by the executive offcies in a certain manner. VirtualPBX setup for a call center ACD was quite comprehensvive but it requires little effort on the part of the telecom manager managing the installation. ii truly went flawlessly in our case and was a tremendous improvement over the limited capabilities available in the original VirtualPBX. It's important also to know how many features and functions employees will have to use and face on day 1. Cutover days for phone systems requires a flack jacket if not more. I've lived through many. I've also almost not lived through several.

The peole from VirtualPBX were on top of every small detail and they actually pushed me instead of vice versa. I found that their ability to track projects and contact with reminders was very welcome.

I am quite grateful to VirtualPBX for having its braintrust come up with this tremendous virtual private branch exchange offering. It is head and shoulders above the rest when you have a largely virtual operation and that is why I was happy to write this review.

• Our people are able to focus on helping Long Covid patients without worrying about the phone system
• Planning was simple. Installation was simple. Implementation was simple. The cutover was simple. Does this get my point across?

This is one of the most complete internet phone call software, with a whole system and very useful tools such as call reports, call recording, chat, mobile access, and more, which allow you to have better management of customer interactions and improve customer service and sales.

• Real-time reporting and analytics, showing agent performance on different communication channels.
• It has call recording, scheduled recording, and specific recording, being able to control whether it is required to record all calls or only some of the calls of specific customers.
• It allows access through cell phones, as it is a cloud-based software and can be used wherever there is an internet connection.

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

• Professional appearance to customers
• Simple solution for voice conferencing

• Faster ROI
• Lower maintenance costs
• Common processes (less training)