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Visa Acceptance Solutions (CyberSource)

Visa Acceptance Solutions (CyberSource)

Overview

What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

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Recent Reviews

TrustRadius Insights

Visa Acceptance Solutions, also known as CyberSource, offers a range of use cases that cater to the diverse payment processing needs of …
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Pricing

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What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Lightning B2B Commerce Cloud With Cybersource DEMO

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Acromobile Payments Demo

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Magento 2 CyberSource Payment Gateway Plugin - Workflow & Config.

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Demo Checkout for WooCommerce CyberSource Payment Gateway

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Learn how to setup CyberSource Secure Acceptance Web/Mobile Profile

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WooCommerce CyberSource Payment Gateway Setup Tutorial

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Product Details

What is Visa Acceptance Solutions (CyberSource)?

CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.

Presented as a payments orchestration platform, that manages online payment processing from start to finish, across different payments methods, channels and geographies. This extra payment orchestration layer handles the payment service providers, acquirers and banks involved in the user's payments stack. It is designed to take the stress out of the process, and deliver a single consolidated overview of payments system for a business. For enterprises or small business, its merchant payment processing solutions deliver a unified payment experience across channels and devices.

It is an open architecture platform, meaning merchants, developers, acquirers, software solutions and providers connect to each other via the platform. And with one integration, they can work together to create any payment solution desired. Through its connection to a community of payment and technology providers, capabilities can be expanded to include fraud management, tokenization, and local payment methods. And its APIs and SDKs provide a modern coding environment.

Visa Acceptance Solutions (CyberSource) Videos

Create a better customer experience that's digital first with Cybersource
Cybersource: A modular payments platform for businesses

Visa Acceptance Solutions (CyberSource) Integrations

Visa Acceptance Solutions (CyberSource) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Visa Acceptance Solutions, also known as CyberSource, offers a range of use cases that cater to the diverse payment processing needs of businesses. Users have praised its capabilities in financial bid data management and analytics generation, enabling effective payment processing. The platform provides an easy and intuitive financial reporting interface, allowing users to securely handle multiple data sets and track previous project payments and business transaction data. This feature has been particularly helpful for businesses looking for a streamlined solution to manage their financial reporting requirements.

Integration with popular platforms like Demandware and PayPal has been a standout feature for many customers. The seamless integration with Demandware platform provides readymade code for quick integration, saving time and effort for developers. Furthermore, the integration with PayPal has proven to be a customer favorite as it eliminates the need to manage multiple merchant accounts for settlement, resulting in greater client satisfaction.

Another notable use case is the easy merchant account configuration and fraud management capabilities offered by Visa Acceptance Solutions. Users have appreciated the intuitive setup process and the ability to prevent certain transactions through robust fraud management tools. This has helped businesses minimize risk and protect themselves from potential fraudulent activities.

For companies looking to expand internationally, Visa Acceptance Solutions offers reliable and secure payment processing with support for multi-currency transactions and dynamic currency conversion. This has made international expansion easier for many businesses, allowing them to offer their products or services to customers around the world without worrying about currency conversions or payment complications.

Despite its overall positive feedback, there have been occasional negative experiences reported by some users. For instance, there have been instances where account managers were unresponsive and lacked courtesy in communication. While this may not represent the typical experience with Visa Acceptance Solutions' customer support, it is worth noting that some users have encountered unprofessional behavior.

Overall, Visa Acceptance Solutions serves as a backbone for credit card payments across various departments and teams within organizations. It proves invaluable in processing thousands of transactions across multiple regions, offering a gateway connection to credit card processing centers and PayPal processing. Additionally, the use of Decision Manager has been commended for its ability to catch and stop potentially fraudulent orders from getting through without manual review. This has provided businesses with greater peace of mind when it comes to their payment processing security.

Reviews

(1-5 of 5)
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Alex Wilson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This system allows effective payment processing and it offers high capabilities on financial bid data management and analytics generation capability is excellent. Financial reporting through CyberSource features is an easy and very intuitive system with a secure environment for multiple data handling and the tracking of previous project payments and other business transaction data.
  • Easy to monitor cash flow.
  • Project workflow management.
  • Excellent financial analytical capability.
  • For those new to the software deployment is not that easy.
  • Interface arrangement may confuse new users.
  • Performing analytics for big data.
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
  • The data planning and data management tools.
  • Transaction management features.
  • Payment processing.
  • Effective tool and profitable for multiple payments management.
  • Reporting on various business transactions.
  • Invoicing and reliable budgeting system.
  • Effective expense management solution.
Bradley Carpenter | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Cybersource is our current payment Gateway for our ecommerce sales. It is also connected to our ERP through a 3rd party ISV. Our various sales channels either connect directly to Cybersource via API's or through our 3rd party connection (Red Maple) and their CyberSource connected API's. We use tokenization, pre-authorizations, charges and refunds.
  • API connections to access tools
  • Searching for customer transactions
  • Issuing refunds is quick and easy
  • Support is not very responsive
  • Reports in the system are cumbersome
  • Site navigation is not intuitive
For basic users it is probably a good fit. For connecting it's API's are straightforward and most would find it an easy connection to be made. The site overall is just not designed well. When you try to look at transactions a portion of the information is cut of without a scroll bar being added to slide to the fields you would like to see. If you need to see the data on the screen you need to make some adjustments.
  • API connections
  • Ease to make refunds
  • Ease of 3rd party vendors to work with them
  • The customer service is frustrating when you are dealing with a time sensitive issue
  • Trying to get communication from someone regarding feature inquiries is very difficult
  • We have been able to setup our sales channels with direct connections, saving time
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Processing Customer credit card payments: When a customer checks out a web order, the business's website provides the customer with a window hosted by CyberSource. The customer enters their card details, and CyberSource routes the transaction to the Visa or Mastercard payment network. The network routes the transaction to the card issuer for approval.
  • PCI DSS compliance
  • High success rate
  • integration with Visa, Mastercard, and our CRM
  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
This is the market leader for this service and a mid-sized organisation is unlikely to find a provider that can provide the same value for money. Once it is all set up, the process runs in the background with little involvement from our organisation. It means no customer card details are ever collected or stored on-site, reducing our compliance headache. A very large organisation or one with a very complex website may find it inadequate.
  • Compliance- no customer card data is stored on site
  • competitive pricing
  • seamless- most customers do not experience declined charges, it works with Visa nad Mastercard, little or no need for regular interaction between our staff and CyberSource
  • reduced time processing customer card payments
  • reduced compliance cost
  • improved website experience for customer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
CyberSource is our credit card payment gateway for processing thousands of transactions. We use it across multiple regions including US, UK, Germany and the Nordics.
  • Credit card processing
  • Dashboard
  • API Integration
  • 3D Secure
  • Ecommerce integration
  • Magento extensions
  • API Support
For high volume low cost credit card processing, CyberSource is ideal. They support multiple currencies and many types of API integration. If you can find an existing integration please use that, because building it yourself requires a lot of patience and deep understanding of their APIs.
  • Credit card processing
  • Reporting
  • Admin dashboard
  • API Integration
  • Increase in online orders
  • Faster processing speeds
  • Lower cost of transactions
For low cost high volume credit card processing, CyberSource stacks up well. However you will need to do more integration work than the other solutions.
January 08, 2022

Poor customer service

Score 1 out of 10
Vetted Review
Verified User
Unprofessional company. I got a quote for their payment gateway and made an appointment to review it. The account manager, Joe Murray, blew me off. A week’s worth of attempts via email and phone to contact him went without a response. I called to see if I could get another account manager, they said I had to stay with Mr. Murray and he was available today and they sent him a note to get back to me today. Of course, he didn’t. Do they want my business or not? If they do not, at least have to courtesy to tell me. I was recommended by my current gateway to contact them because my current gateway cannot do what I want. They should at least give me the respect to tell me they cannot help me.
  • Nothing
  • Customer service
  • Communication
  • Basic courtesy
They are just horrible at business.
  • Nothing
  • Wasted my time
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