Microsoft Visio

Microsoft Visio

Customer Verified
Top Rated
Score 7.8 out of 10
Top Rated
Microsoft Visio


What is Microsoft Visio?

Microsoft offers Visio, a diagramming tool for building flowcharts, diagrams (e.g. network diagrams), org charts and floor plans, available online as a subscription and also in enterprise level packages (e.g. Visio Professional).
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Plan 1


Per User Per Month

Plan 2


Per User Per Month




Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Microsoft Visio?

Microsoft offers Visio, a diagramming tool for building flowcharts, diagrams (e.g. network diagrams), org charts and floor plans, available online as a subscription and also in enterprise level packages (e.g. Visio Professional).

Microsoft Visio Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft offers Visio, a diagramming tool for building flowcharts, diagrams (e.g. network diagrams), org charts and floor plans, available online as a subscription and also in enterprise level packages (e.g. Visio Professional).

Reviewers rate Support Rating highest, with a score of 7.5.

The most common users of Microsoft Visio are from Enterprises (1,001+ employees).
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(1-2 of 2)
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Score 6 out of 10
Vetted Review
Verified User
We use Microsoft Visio as a way to document both engineering hardware and software systems. We then provide these Visio documents either to customers as part of our deliverable or we save them as documentation for past or current projects so that other developers can quickly learn about the system. We mainly use it to simplify the documentation of complex software data flows, which can be difficult to see in the source code because the project may utilize thousands of subfunctions and third party programs.
  • There are a lot of templates that are built into the shipping version but there are also a lot more available online.
  • Easy to export into a PDF or other type of document.
  • There are a lot of various icons that you can use instead of just the simple flow-chart look.
  • Connecting/wiring the different blocks is not intuitive and can be frustrating.
  • The connections between blocks are auto-routed and it's really difficult to change them to look the way you want.
  • Searching for all the various icons is not readily available at all times. It seems like it's grouped by which project type you choose.
If you have a scenario that fits really well within a pre-defined template then it's a fantastic software to use and luckily there are a lot of templates available. I run into issues when I try to make something from scratch that I think will be really simple, like a data flow diagram. There are times it does not seem very intuitive, and it seems like I am spending more time trying to fix or make the diagram look the way I want than actually creating the content that I started out to create.
  • Our customers have really enjoyed the system documentation that we have created using Visio.
  • Being able to share it across development groups has been good because it simplifies teaching a new software project.
  • If we didn't already have it included with our Office package, we would probably look for an alternative due to the difficulties of using it if you aren't a power user.
We really didn't search for an alternative because we have Microsoft Visio included in our Office package and it just made sense to use that software. We also found that the vast majority of our customers have standardized on Office and a lot of them have access to Visio, which means we can send them the source files (if needed) in addition to the exported formats like PDF. Being a Microsoft Office product is really the sole reason we have used and stuck with Visio.
  • Adding new states or icons
  • Exporting to PDF
  • Integrating with other Office products
  • Connecting states in a diagram the way you want
  • Starting from scratch
  • Using a mixture of icons/graphics from various templates
Some things that I think should be easy to do are not, at least not for a beginner user. I'm sure it's easy once you get the hang of it but the two main issues I have with Visio are the connecting of different states and searching for graphics/icons after you have chosen a starting template.
March 02, 2019

Great product!

Score 10 out of 10
Vetted Review
Verified User
[It's] Used across multiple departments to develop process flows for training and business documentation. Specifically use it to outline technical steps as well as steps users will take to follow the business path.
  • Process flows
  • Business analysis
  • Project planning
  • Easier to develop multi department flows, when you're outlining the flow, currently if you need to shift where swimlanes are located it completely alters your diagram (when boxes are connected with arrows) and you have to basically restart it.
  • This is the most nit picky thing ever, BUT, while working through a process flow if you realize you need to change the basic standard flow shapes to another shape you have to go back and redo the whole thing. If there was a way to change the shape by right clicking on the box instead to instant switch instead of copy/paste/realign/reconnect to switch out the shape I would personally be forever grateful. I once did a workflow in all start/end process circles, so dumb, but I had to go back through and rewrite the whole thing into the process boxes. It was a super large workflow. It was such a pain in the ass.
  • I didn't realize that Visio could be used for Gantt charts and project management until this review. To make those features more user-friendly or as a separate tab would allow users to track business process flows AND if kicking off a project - link the project timeline to certain steps.
Well Suited:
Project management, business documentation, process flows. Great for kick off meetings to document customer expectations or technical projects to pinpoint integration points/sub processes.
  • Return on investments due to identifying savings or gaps while documenting steps and servers needed in process flows.
  • Increased resource capacity, easy to see where we can change a manual process into an automated one while documenting processes.
  • Team planning and project kick off meetings, great visual to use while documenting the process our operations customers need our team to accomplish.
MindManager and Visio are similar however MindManager doesn’t give you the same customization. Visio is definitely preferred when it comes to mapping out processes and documenting future and current state.
MindManager, MS SharePoint, MS SharePoint / SQL, UltraEdit, Microsoft Visual Studio Code, Microsoft Office 2016, Microsoft SQL Server, Microsoft Project, IDOL (formerly HP IDOL), OneNote, Maestro, Jabber, Snagit, Amazon Cloud Drive, Google Analytics, Google App Maker, Google Drive, SharePoint Designer, Google Pay (formerly Google Wallet), PayPal Payments, Apple iCloud, Cisco SSL VPN, Windows Server, AppSense, Ipswitch MOVEit, Webex Meetings, OnBase by Hyland
I work in the operations department at UHC and am not sure how many other departments use Visio. It's a standard download for the operations team when they are assigned equipment but I'm unaware if its used by call centers, medical staff, and IT employees.
Working for a 300k+ person company I'm unsure of how large our IT department is. However, outside of installation issues I would not call them for visio support. I've found that the online microsoft visio forums make it easy to troubleshoot any of my program issues or questions.
  • Kickoff meetings for projects, great to document customer expectations of how they would like us to develop their process with our technology.
  • Current and future state project documentation made easy with organized diagrams.
  • I've even used Visio to clean up a Microsoft word smarart diagram my husband created for his employees, he's a chef. He was so happy to see all the processes and sub processes clearly outlined for his staff to follow for the state food safety requirements.
  • My team only has one use for Microsoft Visio - process flows. After reading questions in this review I'm excited to explore other capabilities in Visio. I was not aware of them before this review.
  • Project management
  • Project timelines
I LOVE Visio for project workflow documentation. Customers come to us to develop workflows for them and integrate systems. Visio makes it easy to understand and document customer needs as well as highlight web service touchpoints and integration areas.
Not Sure
N/a. Unaware of why this product is the main process flow application for the company.
I love this product but I'm not sure why it was chosen by my company.
  • Don't know
Super easy to navigate and helpful support forum which answers most of my questions!
I think the fact that I have never had to reach out to customer support for issues or questions for visio says it all. If i ever need help troubleshooting or have questions I go to the support forum and ALWAYS find my answer there.
  • Super easy to quickly throw together business workflows to understand process operations.
  • Easy to separate lines of business and teams with swimlanes
  • Great for producing step by step training material for new employees for process operations.
  • Formatting can be frustrating at times moving around the process flow.
Great product super easy to use.
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