Microsoft Visio

Overall, I feel that Microsoft's support is weak. They are now such a behemoth that their model of putting documentation online for their users to sift through is totally outgrown. Given the amount of money you pay for these licenses, Microsoft should provide easy one-on-one support for their products via email or chat. The idea of paying their rates for support incidents is ridiculous. If you have an enormous amount of time on your hands, use their support websites and you will eventually find a solution most of the time.

Never visited customer support. There are not many helpful resources on the web, as far as I understand.

It is a very useful tool in order to handle the complicated diagrams and engineering process design. It has a very user-friendly interface and is easy to use.

Because it is part of Microsoft Office's applications, it has a vast community and documentation. For any problem you come across, there is already a question asked in community forums, hubs, and official website. Even if there is not, fast response is provided by the community immediately. There is a Frequently Asked Questions section in the original website, too. Therefore Visio has very high support rate.

I have never had to contact support, however, there are lots of stencils that can be downloaded or purchased built by the community.

I gave a rating of 7. I would give Microsoft Visio features a 6, but its affiliation with Microsoft provides additional familiarity and comparability with other products gives it an additional point. At the end of the day, I'd recommend the product to a user (especially a trained user) for diagrams (especially when showing relationships).

In the past year, I never had any issues with Visio. This is what the user would expect from a well-established company and market leader like Microsoft. It's been fantastic.

The support for Microsoft Visio is satisfactory.

The product doesn't seem to be updated very often. I'm sure there are lots of enhancement requests that could/should be implemented but I don't use it as frequently as others in my organization. The product doesn't give me any noticeable issues and I've never had to report an issue to Microsoft about Visio.

The product has improved over the years and certainly since Microsoft acquired it and personalised it into a branded product.

I don't really use any support for this product. I don't have issues with it, so from that standpoint, it seems ok, and at this point is a very mature product. I haven't seen too many changes over the years.

I haven't had to use support for this product so my rating would be n/a

Super easy to navigate and helpful support forum which answers most of my questions!