Visual Studio

Between online forums like StackOverflow, online documentation, MSDN forums, and the customer support options, I find it very easy to get support for Visual Studio IDE when I need it. If desired, one can also download the MSDN documentation about the IDE and have it readily available for any support needs.

There are a lot of Microsoft partner companies that we can work within our city. We are working on some of these. Besides, there is a very strong community of users. We can also register with Microsoft support for our use as an enterprise. We have a lot of solutions to our problems.

While I haven't contacted tech support directly, the fact that Visual Studio keeps improving is all the support that I need. It certainly has gotten faster over the years. Also, Stack Overflow is littered with the answers that you need. Just use your favorite search engine to look up the problem that you are having and bam, someone out there has run into it and an answer has been provided.

I have not had to use any support for VS.

I have run into more than a few issues with Visual Studio IDE over the years. Largely, Microsoft has been very responsive to bugs. In the past few years, they have addressed and released bugfixes much more quickly than in the past. I asked this five years ago, my answer would probably have been around a six, rather than an eight.

There is also a vast developer community that often either has workarounds for issues or validates that the issue is not just your environment.