Visual Studio Test Professional

I gave this score because it works compatibly with the Microsoft product family. In addition, the widespread availability of corporate technical support was also effective in my choice. But the end-user interface is not very useful and the lack of hotkeys seems to be negative aspects of the Visual Studio Test product.

Microsoft's support is very professional. As an institution, we also receive training periodically.

Microsoft support are very professional and 99% of the time will live up to the SLA in terms of response times. We also got the offer of targeted training specifically for our organization so we ended up having champions from within the organization making the rollout very easy. The friendly nature of the support staff and their patience also makes the whole troubleshooting experience pleasant.

The perfect tool for development in a collaborative environment.

Visual Studio Test Professional is backed up by the full support of the Microsoft Corporation. That means twenty-four/seven customer support by quality, highly-trained professionals who understand every possible issue that you have experienced before. They are nice, efficient, and highly professional. I recommend them.

My team has always been able to troubleshoot with the help of customer support (and even schedule a virtual meeting!) in a timely manner. The support is provided immediately and with the necessary knowledge to answer/solve any questions/problems I or my team experience.

There is a lot of support material online, editor doc, blogs, forums, videos, tutorials, trainings, etc. Some elements in our teams took the lead in internal support and assisted the others when needed. The editor also provided an enterprise support contract including expert support, so we never had any kind of problem regarding support.

Microsoft provides knowledgeable support, but it is pricey. Our Enterprise agreement allows for unlimited support. The assistance provided is good, but sometimes it can take a long time for the support representatives to get back to you if the issue isn't a severity 1 issue. They initially respond quickly, but once the ticket is open, the back and forth can be slow.

I never had to reach out to the customer service. In fact, there are several forums available online, and it is really easy to use. So mostly you would be able to get over any issues with a quick Google search.

We have requested a few tickets from technical support, and the feedback is good. The initial setup of this solution is pretty straightforward. Our team is very experienced with Visual Studio, so it took them maybe one week to get everything in order.