Name: VitalPBX
Author: VitalPBX

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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VitalPBX is a business VoIP phone system offered by VitalPBX. According to the vendor, it provides a robust and scalable platform for managing a private branch exchange (PBX) in an intuitive and efficient manner. It caters to small businesses, enterprises, call centers, and carriers. Professionals and industries such as call centers, IT and telecommunications, healthcare, hospitality, and professional services can benefit from the comprehensive communication features provided by VitalPBX.

## Key Features

**Microsoft Teams Connector Add-on**: Connect Microsoft Teams with VitalPBX directly, enabling transparent communication between Teams users and VitalPBX extensions and services. Make external calls from Teams using VitalPBX's resources and enhance business intelligence with the best direct routing solution.

**Better Voice Communications for Microsoft Teams**: Integrate Microsoft Teams with VitalPBX for a complete communications experience. Make and receive business calls on smartphones, ensuring connectivity even when away from the office. Enjoy reliable features like presence monitoring, video calls, call recording, and more.

**Multi Tenant PBX System Add-on**: Manage multiple IP PBXs on a single instance with this unified communications system. Easily and intuitively handle PBX systems, making it ideal for businesses with multiple departments or branches requiring separate PBX systems.

**Rebranding Module Add-on**: Customize the VitalPBX GUI according to user preferences. Add company identity, including name, colors, and logo, to the VitalPBX interface for a personalized experience.

**Sonata Recording Add-on**: Label calls, associate them with references, and create notes to manage call recordings effectively. Generate reports with different filters for better call analytics and insights.

**Sonata Switchboard Add-on**: Manage calls, extensions, queues, and more in real-time. Create customizable layouts with multiple widgets for efficient call management.

**Sonata Stats Add-on**: Generate reports and charts to visualize call data and statistics. Gain detailed insights into call volume, duration, and other key metrics. Make data-driven decisions for improved efficiency and performance.

**VitXi WebRTC - Softphone Add-on**: Utilize an advanced Windows softphone for call centers. Access features like presence monitoring, call hold, transfer, conference, auto answer, and call recording. Support multiple accounts, multiline, and voice conference functionalities. Compatible with various protocols including SIP, RTP, SDP, TCP, UDP, and STUN.

**Professional Support Packages**: Receive professional support packages for prompt assistance with any technical issues or inquiries. Gain access to a dedicated support team for troubleshooting.

**Forum**: Engage with the VitalPBX community through an online forum. Ask questions, share experiences, and exchange knowledge and best practices.

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VitalPBX

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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VitalPBX

Overview

What is VitalPBX?