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Hero, by Vivun

Hero, by Vivun

Overview

What is Hero, by Vivun?

Hero, by Vivun is an AI-powered presales workflow tool designed to improve forecast accuracy by leveraging the technical conscience of every deal, and find revenue by reviving dormant opportunities. Vivun’s web app, mobile apps, and browser extensions are designed to…

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Recent Reviews

TrustRadius Insights

Essential Tools for Presales: Users find Vivun and Hero to be essential tools for Presales, providing valuable data for decision-making …
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Pricing

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What is Hero, by Vivun?

Hero, by Vivun is an AI-powered presales workflow tool designed to improve forecast accuracy by leveraging the technical conscience of every deal, and find revenue by reviving dormant opportunities. Vivun’s web app, mobile apps, and browser extensions are designed to help team members focus on what…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Hero, by Vivun?

Hero, by Vivun is an AI-powered presales workflow tool designed to improve forecast accuracy by leveraging the technical conscience of every deal, and find revenue by reviving dormant opportunities. Vivun’s web app, mobile apps, and browser extensions are designed to help team members focus on what matters and better prioritize opportunities, while automating the capture of information critical to opportunity success.

Hero, by Vivun Screenshots

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Hero, by Vivun Video

Product Introduction

Hero, by Vivun Competitors

Hero, by Vivun Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Essential Tools for Presales: Users find Vivun and Hero to be essential tools for Presales, providing valuable data for decision-making and increasing win rates in opportunities. Many reviewers have stated that these tools have become a critical part of their workflow, enabling them to make strategic decisions, justify headcount needs, and provide coaching opportunities within deals.

Seamless Integration with Google Calendar: Users appreciate the Google Calendar integration in Vivun for logging activities and the ease of managing their pipeline. Several users have mentioned how this feature has improved their efficiency by allowing them to seamlessly sync their calendar events with Vivun, ensuring accurate tracking of activities and saving time on manual data entry.

Strong Customer Support: The Vivun team has been incredibly supportive and has connected users with other SE leaders to learn best practices. Reviewers praise the level of involvement from the Hero team during implementation process, mentioning that it was easy to set up compared to other apps or platforms. The dedicated account managers are technical and helpful, providing guidance and promptly fixing any issues. Customers consistently highlight the stellar customer service offered by both Vivun and Hero teams.

Poor User Experience: Several users have found the product to have a poor user experience, with some describing it as disappointing and unprofessional. They have expressed their dissatisfaction with the system's rigidity and overdependence on SalesForce, which hinders flexibility and ease of use. Some users also noted that the dashboards are only okay and not revolutionary.

Limited Value of AI/ML Scoring Feature: A number of users have mentioned that they see little value in the AI/ML scoring feature offered by the product. They feel that the scoring can sometimes be misleading, particularly in terms of past sales performance. This has led to some skepticism about its effectiveness and relevance for their specific needs.

Operational Processes Require Manual Effort: Many users have pointed out that while the tool requires consistent operational processes to be effective, tasks such as categorizing gaps and associating JIRA work still require manual effort. If these tasks are ignored or not given enough attention, they can become bottlenecks in workflow efficiency. Additionally, users have emphasized that logging bugs is a separate process for their customer support teams, highlighting a lack of integration in this area.

Based on user reviews, the recommendations for Hero by Vivun are as follows:

  1. Speak to customers of Hero to understand the different values derived from the platform. Users believe that gathering insights from current customers can provide valuable information about the benefits and effectiveness of using Hero.

  2. Have a clear understanding of how Sales and Sales Operations feel about implementing Vivun. Reviewers suggest that understanding the perspectives of these teams is crucial in determining the potential impact and success of implementing Hero.

  3. Assign a dedicated individual to act as a champion and admin for Vivun. Users recommend having someone who is responsible for overseeing the implementation and management of Hero to ensure its smooth operation and adoption within the organization.

Additional recommendations include showcasing the output of Hero at a prominent level in the company to ensure stakeholders take it seriously, trying Hero to track valuable data and measure workforce efficiency, evaluating Hero if currently using manual processes for PreSales management, considering Vivun as a tool that allows a paradigm shift in how Sales Engineers are utilized and resourced, and acknowledging the ease of use and value provided by Vivun, with responsive support from the team during implementation.

Reviews

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Score 6 out of 10
Vetted Review
Verified User
Incentivized
Salesforce is not a tool that is very conducive to the pre-sales technical workflow for a sales opportunity. Enter Vivun. Hero, by Vivun is made specifically for the sales engineering team to manage opportunities, record notes, run reports on opps, submit product enhancement requests, and gauge the validity of certain opportunities from a technical perspective.
  • Build out checklists for opps
  • record product enhancement request
  • tie "activities" to opps
  • integrate seamlessly with SFDC
  • tie notes to a specific activity
  • user interface and navigation
There are some major gaps in feature functionality that I would expect for a tool that is supposed to integrate well with SFDC. For instance, notes do not format in SFDC the way they do in Hero, by Vivun. Also, sales notes do not carry over from SFDC to Hero, by Vivun, so I still find myself logging into SFDC to view important info.
  • Technical notes capture
  • activity tracking
  • POV checklist
  • Ability to report on sales engineering time spent on an opportunity
  • enter product enhancement requests based on customer feedback, which saves time by not having to log into Jira
  • selecting activities from our calendars and tie to opps is a big time saver
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