Name: VIZOR IT Asset Management
Author: Vector

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

AI Development

Image Recognition

Version Control

Development

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Workflow

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Network Adapters (CNAs)

Custom Software Development Services

Data Integration

Data Privacy Management

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Migration

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

NoSQL Databases

Privileged Access Management

Release Management

Server Management

Tape Storage

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Customer Journey Mapping

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Mobile Advertising

Press Release Management

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Headless eCommerce

eCommerce Analytics

Sales

Animation

Computer-Aided Design (CAD)

Construction Workforce Management

Loan Servicing

Patient Engagement

Vertical-Specific

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VIZOR IT Asset Management, developed by Vector Networks, is a solution designed to streamline and optimize IT asset management processes. According to the vendor, this software caters to organizations of all sizes, ranging from small businesses to large enterprises. It is used by IT professionals, IT service providers, IT departments in various industries, the education sector, and government organizations.

## Key Features

**ITIL Best Practice**: According to the vendor, VIZOR IT Asset Management follows ITIL best practices for incident, problem, and change management processes. This is said to ensure prompt and efficient issue resolution, leading to improved customer service. It also claims to facilitate the closure of multiple incidents or problems after implementing a change.

**Email Integration & Automatic Ticket Routing**: The vendor states that VIZOR allows users to send and receive emails directly from the software, eliminating the need for external email clients. It is claimed that the powerful mailbox workflow engine can analyze incoming email issues and automatically assign them to the appropriate helpdesk analyst or work team based on categorization or keywords.

**Self-Service Portal**: According to the vendor, VIZOR's self-service portal empowers IT end users and customers to submit issues, check the status of existing issues, and access knowledgebase articles without assistance. It is also claimed that end users can request services, with processes in place to manage approval and deployment.

**Automate Employee On-boarding/Off-boarding**: The vendor states that VIZOR simplifies the provisioning and deprovisioning of IT services such as Active Directory accounts for new employees. They claim that custom provisioning and deprovisioning actions can automatically create tickets, change requests, or automations to support onboarding processes.

**Dashboards & Reports**: According to the vendor, VIZOR provides powerful dashboards and reports that offer helpdesk and other managers comprehensive information for performance monitoring. They claim that these dashboards and reports allow analysis of trends by time, analyst, topic, and other metrics, enabling managers to make informed decisions.

**Active Directory Integration & Single Sign-on**: The vendor states that VIZOR can synchronize user accounts from Active Directory and LDAP directories, ensuring up-to-date user data. They claim that the single sign-on feature enables automatic authentication and directs users to their personal VIZOR homepage without additional sign-on.

**Web-based Configuration Tools**: According to the vendor, all user interface elements, data fields, and workflows in VIZOR are customizable using simple web-based tools. They state that no developer skills are required to tailor VIZOR to the organization's specific requirements.

**Team Working**: The vendor claims that VIZOR ServiceDesk provides extended team functionality through the Work Team capability. They state that issues can be assigned to specific teams manually or through workflow rules, and teams or users are notified of assigned issues.

**Multiple Escalation & SLA Support**: According to the vendor, VIZOR manages the definition, documentation, and requirements of Service Level Agreements (SLAs) with customers, departments, contacts, and suppliers. They claim that sophisticated escalation rules ensure compliance with SLA goals such as response and closure time.

**Knowledgebase & FAQ**: The vendor states that VIZOR enables the creation of knowledgebase articles for quick and consistent responses to end user requests. They state that these articles can go through an approval process before publication in a public or internal knowledgebase.

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Essential

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Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

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VIZOR IT Asset Management

IT asset management (also hardware asset management or HAM) software manages the physical assets in an IT infrastructure (their selection, maintenance, protection, inspection, and renewal or disposal/replacement). The purpose of the software is to ease and improve the lifecycle management process of the IT infrastructure and inform strategic decisions related to it its growth and maintenance. To that end vendors of asset management tools proffer inventory control with related functions like licensing and software asset management (SAM), patch management, network monitoring and management, IT service management, and security/compliance oriented capabilities specializing in damage control related to device theft and corruption like device lockdown, geolocation (for the wayward laptop), remote control, data obliteration, and more. The solutions offered vary by the anticipated needs of the multifarious enterprises who must track hardware assets.

IT Asset Management

Vector

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

Software and hardware inventory tracking

Discovery and management of hardware and software inventory

License management

Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

Asset lifecycle monitoring

Monitoring asset lifecycle from acquisition to retirement

Contract management

Tools to assist in managing purchase orders and contracts

Asset relationship management

Asset relationship management is the ability to see relationships between assets to help with troubleshooting

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VIZOR IT Asset Management

Overview

What is VIZOR IT Asset Management?