VMware Horizon



A real business gamechanger

Desktop virtualization has changed the way we work and even the way we think about working. VMware Horizon has been the tool we've used to …

Brief Overview of Horizon

VMware Horizon is used in a few ways: (a) to provide access to training environments (b) to provide workstation access to external …

Virtual Success!!!!

We are currently using VMWare Horizon View for approximately 200+ users in multiple departments. This has allowed us to control relevant …

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Product Details

What is VMware Horizon?

VMware Horizon is desktop virtualization software, from VMware.

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VMware Horizon Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is VMware Horizon?

VMware Horizon is desktop virtualization software, from VMware.

What is VMware Horizon's best feature?

Reviewers rate Performance highest, with a score of 10.

Who uses VMware Horizon?

The most common users of VMware Horizon are from Enterprises and the Unknown industry.


(1-25 of 133)
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M. Randy Harris, Jr. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
VMware Horizon is a tool used within the VMware virtualization product line which allows me to manage virtual machines and pools of virtual machines. These virtual machines are provided to students and staff to allow for remote classes and work, respectively. This was particularly critical during the lock-down phase of the pandemic when the entire college was shut down.
  • Their vSphere product is the best in the industry in regards to virtualization.
  • Their products, although very sophisticated and technical, are rock solid. Uptime is above 99.99%.
  • Their documentation is extensive, thorough, and excellently organized.
  • Their support is top tier with quality support staff and excellent response time.
  • They could really improve their licensing. It is very very confusing.
  • They should provide a free license for non-business-related use, i.e., someone wanting to learn on the platform without a large monetary investment.
VMware Horizon is well suited for both private, public, and hybrid cloud environments due to the fact the same tool is used across all three platforms, and the behavior across all three platforms is the same. It provides significant value in allowing for the management of virtual machines and virtual pools with a smaller staff.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The main reason for using a Horizon solution vs computer equipment was security. When starting to manage a hybrid (home office) scheme, it was important to have control over the information as well as to manage policies to increase productivity, the resolution of problems remotely was another major challenge to face for us. For this reason, we decided to test the Horizon solution that offers security, mobility, and technical support options in a single package, the part of smartphones was not included due to the cost issue.
  • The use of virtual desktops is very good, generate templates for areas is simple.
  • The security options that permit to block and allow applications for users are very important in this solution.
  • The remote support tools for the TI department are very good to resolve problems with a user of other areas that worked remotely.
  • Horizon has other tools to measure user performance and productivity.
  • The deployment of environments in smartphones is very useful (integration with workspaces one solution).
  • Creation of templates based of areas is easy.
  • We have some problems in Apple MacBooks with M1 processor in early phases.
  • The integration with Windows 11 is under development.
  • Optimization of resources to deployment all environment.
It is a robust solution with many functionalities, depending on the complexity of the company's environment, several versions of the software can be adapted, the price is not cheap since there are other cheaper solutions that allow virtualization of desktops, sales by subscription helps to solve the price. For a correct implementation, several virtual machines with sufficient hardware resources are required. An important point to consider is Microsoft's licensing, which initially makes a solution more expensive.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's great to be able to set it up enough to support the stores I work for. My Big problem with it is that any form of connection issues on my primary PC - despite it reconnecting - the VM crashes and even after restarting the VM I sometimes need to reboot the primary computer just to get the desktop to display properly. Also getting it set up so I can see everything I want is extremely troublesome. Granted that part is related to it being locked on the desktop as a non-admin, I can do my best with the settings - but the settings aren't much.
  • Separation.
  • Individual connection.
  • Quick Reboot.
  • Saved openings when VM crashes.
  • Reloading after connection loss.
  • Better display adjustments.
Setting up remoting software to get into the specific company in which we support. It works a lot like a VPN, but it definitely has room to improve. There's nothing special that helps my job, it's a separate desktop that houses programs for me to remote into other computers and Linux systems.
Josh Justic | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Review Source
We use VMware [Horizon (formerly VMware View)] for our VDI environment to provide standardized desktops, using linked clones. We also host View desktops for our clients. This solves the problem of deployment and management of multiple OS instances. We update just one golden image to deploy a patch or new application version.
  • Fast deployment
  • Simplifies management
  • Reduces latency to datacenter applications
  • High learning curve for support
  • Can be expensive for licensing and hardware requirements
[VMware Horizon (formerly VMware View) is] well suited for remote workers that can use any device to access their virtual desktops.
September 04, 2020

VMware Horizon Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
VMware Horizon is used by our staff at Orvis who do not work int the call center or home offices as a way to log safety into our company desktop so we may work remotely. This allows some of us to work from home or to work while traveling to other locations.
  • VMware Horizon allows us to safely access our company desktop.
  • Works well for use on windows, Linus and Mac Operating systems.
  • Easy to install and use by most employees (exception is in the negatives).
  • Requires very knowledgeable IT staff to maintain.
  • Set up on the company system can be complicated.
VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.
Tim Enders | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Loyola University Maryland uses VMWare Horizon as our Enterprise application and VDI delivery system. Horizon is used across the University by all employees and faculty in all departments, as well as by our entire student body. Horizon provides VDI desktops to select employees, as well as serving as the sole point of access to our ERP system, various HIPAA compliant clinical systems, and delivery of applications for use by all employees and for instruction.
  • Application delivery
  • VDI Desktop delivery
  • The older Flash management console is occasionally slow (but is being replaced by HTML5)
  • Designing the architecture can be confusing, as there are lots of particular gotchas
Horizon is fantastic as a way to provide secure access to and control of sensitive data. You can deliver an application that is run on a server in your data center which you have full control over—all data and processing resides there and the user can access it securely from anywhere in the world. It's also fantastic as a replacement for more traditional VPN style remote access because it doesn't require you to trust the user's endpoint in the same way since you're not admitting any additional devices to your local network.
Every time I have called for support on View related issues, the engineers that I have worked with have been responsive, knowledgeable, and helpful. On several occasions, they have gone out of their way to provide off-hours support with the same engineer I had worked with during normal business hours, which really helped resolve the issues. The support experience has been exactly what you hope for when you have to make a call.
Gabriel Krahn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Horizon to connect to our Windows environment on the customer side, which was set up by us. This way we don't need to mess around with Citrix or other authentication methods, it's just a VPN + Horizon. It works like a charm. Our customer is located on another continent, so VMWare Horizon was the best option for us until the end of the project.
  • Remote connection with no hassle.
  • File transfer between your local and VM.
  • It could show us a bit more detail about some connection errors. SSL errors with random messages are not helping us to resolve the problem.
We used VMWare Horizon to connect to a Windows environment set up on the customer side (overseas) by us. In my opinion, Horizon is the best option when you don't want to mess around with physical authentication methods like Smart Cards allied with Citrix or other complicated VPNs. With Horizon you just need to be on the same network as the target machine using any simple VPN (in our case, we use Cisco AnyConnect) and connect with an ID, password, and domain (the domain is set up on the target side).
It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).
Stefan Semo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a not-for-profit educational institution, we needed a way to reduce costs while controlling productivity and maintaining standards across our schools and offices. Deploying independent operating systems on standalone hardware provides better performance due to lack of layering, but in the end, the costs and efforts to deploy, manage and update/maintain are many orders of magnitude more problematic. Horizon allows us to dynamically manage computer and storage resources, as well as networking, to achieve a cohesive deployment platform, reduce costs and complexity. With a small IT systems team and helpdesk, most issues are resolved quickly and equality without the need to dispatch engineers or rebuild computers.
  • Keeping a configuration consistent across large numbers of devices.
  • Reducing costs of deployment.
  • Greatly simplifying management.
  • It improves security and simplifies compliance.
  • Leverages datacenter resources for multiple desktops.
  • 3D support could be optimized, but most organizations do not have a big need for it.
  • It cannot suit every business need and should be evaluated based on organization requirements.
  • Until version 7 it was very hard to deliver space-optimized desktop pools without instant clones.
The best scenario for VMware Horizon is in businesses where there is consistency needed for a platform. For example in education, healthcare and government. All these enterprises need a consistent platform and depend on having access to the same applications at the same version and build levels as well as the same databases. They all have cloud-based or datacenter-based resources that can be leveraged to deploy desktop virtualization.
As for less appropriate scenarios, any small organization that does not benefit from centralized resources (servers) would not be able to deploy desktop virtualization without initial investments in the infrastructure that would not be justified.
No service is perfect for every organization's needs but we found that VMware Horizon support from VMware was very good for us. It was very easy to open a support case and have it escalated based on priority. The support staff was responsive to our needs and understood the nuances of using the solution in a schooling environment. VMware also has an extensive library of content and technical articles, demonstration videos and other training content which is invaluable.
Ben Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
All of our employees utilize VMware Horizon for access to our company resources. We deploy thin-client laptops so that in the event of any equipment loss, no data is compromised and systems are easily replaced to get users back up and running. VMware Horizon also provides the same experience regardless of whether the user is located in one of our offices or accessing resources remotely.
  • Device agnostic: Windows, Mac, iOS, Android, ChromeOS, and HTML5 clients all available.
  • Ease of use: The end user's experience is simple and consistent, regardless of device type.
  • Stable: Once configured properly, system components are redundant and highly reliable.
  • Video conference/meeting integrations: Currently only has direct integration with Skype for Business. It would be great if they would provide enhancements for WebEx, Zoom, etc.
There are very few scenarios where I would not recommend the use of VMware Horizon. That would be for "road warrior" type users that are commonly working from areas with little or no internet coverage available, as there aren't any good "offline access" solutions currently available.
Over the past few years, VMware support as a whole seems to have suffered. The time taken to receive a call back can be significant, and first-level support seems to be offshored and lacks real product experience.
September 28, 2019

A real business gamechanger

Dan Reynolds | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Desktop virtualization has changed the way we work and even the way we think about working. VMware Horizon has been the tool we've used to accomplish that. First and foremost, it allowed us to centralize our data across offices. Then as we grew and our business climate changed, we consolidated offices, started using "co-work" spaces in other towns and now we even have employees in other states and locales. Most of the employees are only in the office a couple of days a week now.
  • Horizon provides a robust and mature desktop interface.
  • Horizon is flexible enough to configure to fit your environment - whether large or small.
  • Horizon has decent tools to manage the infrastructure.
  • The interface to the management console has depended on Flash technology for far too long.
  • Horizon needs much better graphics drivers, and not just to depend on outside hardware GPU vendors. Those solutions can be incredibly expensive and also incur additional licensing costs (Nvidia for example).
  • Horizon needs to move away from the PCoIP protocol, it's time to improve and move the display protocol forward. And get away from third party's monopolizing on the display protocol (Teradici).
You have to look at your user base - what kind of users are they and what do they do? From a very practical standpoint - can you buy PC's and keep these users up to date - does it make any financial sense to remove the hardware? What kind of work do they do? If everybody is editing video then maybe desktop virtualization is not for you. Another consideration - do you need or want your employees to work from home? Will this give you an advantage in attracting talent? Can you reduce your overhead by having a "distributed" workforce? Can your employees work out of rented "co-work" spaces with no dedicated physical presence?
I have always gotten good support from VMware. Most all of their support is overseas, but almost always you can get someone to understand you and I've had pretty good luck with the support that not only understood but empathized with my situations and troubles too. That's important in smaller organizations because you have to depend on that support. You can't afford to go and try to get that support from the local IT shop.
Jason White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This software is used across the organization for access to VDIs. We have some line-level employees who access all computer functions this way, and others that use it to do certain admin tasks.
  • Easy access.
  • Quick connection.
  • Better reconnection.
  • Handle outages better.
The software is valuable for connecting to things like an admin VM that is used to host, say, Active Directory. It makes it easy for a Mac user to have access to a test box with Windows on it.
I have never had to contact support. The software has functioned as expected, and any issues were related to our network, rather than to the software itself.
Ho'omana Nathan Horton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In the lab, we use VMWare to access various software provided by the university but which we can't or don't want to install on the machines in the lab. Most commonly, we use VMware Horizon to access statistical analysis software, especially IBM SPSS. We use VMware Horizon to access software from on campus and off-campus (in conjunction with a VPN).
  • The ability to access local files is an excellent feature.
  • The ability to preserve the state of logged-in users is also nice.
  • In my experience, this is about as close as one can get to using Microsoft Remote Desktop.
  • The interface isn't always super straightforward and newer or less proficient users may need some detailed help getting it set up.
In a situation like ours, where one hosts a server with software and wants to grant access (but not licenses) to others, this is a great solution. It's particularly nice in situations where the users may want to easily work with files on their local machines. It's also a little better in some cases than Microsoft's Remote Desktop because you don't have to worry about giving AD access to certain people. It can be a little clunky, so whenever you use it, it's probably best to give detailed walkthroughs, especially for less proficient computer users.
February 07, 2019

Brief Overview of Horizon

Sam Majam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
VMware Horizon is used in a few ways: (a) to provide access to training environments (b) to provide workstation access to external contractors (c) to provide workstations for IT staff

  • Powerful platform for providing end user computing in a secure and efficient manner
  • Integrates seamlessly with VMware vSphere that is a proven and reliable virtualization platform
  • Integrates well with popular Cloud Providers
  • Hardware and licensing costs can be a challenge
  • Steep learning curve
Found it great for environments with many external users that need access to corporate environment. It provides great end user computing experience for such users in a secure fashion. Care must be taken, however, in deploying applications as not all applications are suited for virtualized environments.
June 06, 2018

Virtual Success!!!!

Eric Krueger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently using VMWare Horizon View for approximately 200+ users in multiple departments. This has allowed us to control relevant content for the different departments and tailor their IT experience. It also allows us to manage the systems with less IT involvement/support and allows us to focus on other areas. Content delivery has been a snap since we moved to Horizon View and when system issues arise it is easy to get them back on track quickly.
  • It allows us to do more with less in creating an environment tailored for each department.
  • The amount of technical knowledge needed to run and support from infrastructure means more focus can go to other areas. More personnel can easily be involved in support.
  • Systems issues, windows problems, drivers etc, can all be easily addressed through the management console to keep end users up and running.
  • Some of the proprietary application delivery could be a bit better.
  • Some additional single points of failure to consider.
  • Roaming profile issues on a particular server can cause issues.
VMWare Horizon View works great in both an SMB or enterprise setting when configured correctly. From a support standpoint and cost savings it can make an IT department more efficient as well as increase productivity. That being said it needs to be set up well and network infrastructure needs to be taken into account for the number of users running a VDI system.
Support has been quick and thorough each time we have needed it. The level of support management and case review for each ticket goes beyond expectations. After action review and analysis of problems gives us an idea of what we need to be on the look out for each time.
Chris John | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use VMWare Horizon throughout our organization. It's used primarily for remote access purposes. This allows our users access to email, file shares, and certain applications on the go.
  • Secure. Doesn't allow copy and paste if configured. Allows for 2FA.
  • Flexible. Allows you if you have the resources to setup different images for people.
  • Seamless experience for users.
  • Setup can be cumbersome.
  • Thin apps are hit or miss. Depends on licensing for the application.
  • Administration site is based in Flash. Terrible and laggy.
Suited for an environment that has the resources capable of standing up a full horizon environment. Can be pretty intense setup.
Brad Daugherty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
VMware Horizon View is being used by every employee in our operations department. We have also deployed it for parts of sales and product teams. It is used as a primary desktop for many users and as a remote desktop for other users. The product provides us with the ability to provide users that want the same desktop experience and applications when they move across all of our datacenter locations and offices.
  • Renders graphics using PCOIP and Blast protocols with great graphic quality.
  • Provides users a persistent desktop experience without the need for persistent desktops using their linked clone or just in time technologies.
  • User Environment Manager allows us to control registry values and other user and application specific needs that couldn't easily be done on a non persistent desktop before.
  • App Volumes gives us the ability to virtualize the applications and then deliver then using GPO to our end users based upon location and permissions. It also give us the ability to only update a single copy of the application and push it live to our employees.
  • Monitoring of end user session details has been lacking in the product since its beginning. They are starting to work on modules to help this aspect but they are immature and slow to develop.
  • Troubleshooting issues to the PCOIP protocol are not easy and usually require VMware assistance. Better logging and analysis of errors though the VMware admin utility would be beneficial.
  • Many users when switched permanently to a Virtual Desktop have a predisposed feeling that they are going to have a slow and laggy experience. This is an issue from previous revisions or bad deployments, but once someones mind has been made up it is hard to sway them back into giving a technology another shot.
  • Simple to install and manage the product.
  • Provides users with a great BYOD option to be able to use the desktop that they would like anywhere and on any device.
  • Great performance.
  • Can reduced overall costs after initial investment in the product and phase out of PC lifecycle.
  • Can reduce support tickets and calls if implemented properly.
Isaac Beyda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
VMware Horizon View is being used by the administrative department because they have virtual desktops. In addition to that, many of our clients use it because they have virtual desktops as well. It addresses all problems relating to having hardware failures, crashes, etc.
  • Management
  • Configuration
  • Console
  • User Interface
  • Connection
  • Support
  • Easier Access
  • Mobile Access
  • Better Access
It is well suited for an organization with virtual servers or virtual desktops even a mix of virtual and physical servers is OK.
Kurt Ferguson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization is extremely VDI-heavy. We have nearly 400 employees. Most users (80%+) rely solely on VDI for access, with 50 or fewer users relying on local access on desktops or laptops. VMWare Horizon makes VDI very easy. The Horizon agent works much better than web access overall, and provides a very fast, reliable VDI connection. The versatility of being able to connect via VMWare Blast or PCoIP is also a great feature if users have trouble with one protocol at home or remotely.
  • Easy to use. It is very easy to access Virtual Desktops from VMWare Horizon View. Performance is great, and using the program is practically the same across multiple platforms.
  • Multiple platforms. VMWare Horizon View is available on Windows, OS X, Linux, Android, and iOS, amongst others. The user experience is very similar across these various platforms. This is crucially important, especially for unplanned access to VDI when a full fledged Windows/OS X machine isn't available.
  • Great performance - Even without especially robust internet connections, the VDI performance is typically very good. I've accessed it at work, in coffee shops, tethered to my phone, and at home. I can almost always get a usable connection regardless of the connection I am using.
  • Peripheral access - The peripheral access in VMWare Horizon Client is great! It isn't limited to simple keyboard and mouse access, which certainly does work seemlessly, but also allows multimedia peripherals. We actually have webcams attached to all of our thin and zero clients, and they are perfectly usable from inside VDI, be it in Skype for Business, WebEx, etc.
  • USB throughput - USB storage throughput over Horizon isn't great. It definitely needs some tweaking in that regard. It is acceptable for small file transfer from flash drives and the like, but far too slow for large file transfers.
  • More connection quality options - There are very limited options for adjusting the connection quality from the Horizon Client. These would be helpful especially when dealing with very low speed connections.
  • Resolve minor memory leak issues - The application does sometimes leak memory in Windows 10, causing it to consume more resources than it should.
VMWare Horizon View is really good for companies that invest in the VMWare Horizon environment. This is a fairly substantial investment since you have to have ESXi licenses and VMWare Horizon Server licenses, to have a functional VMWare Horizon environment. It's a fairly big upfront investment, so for very small companies with limited IT budgets, it may be a pretty tall order.

For an organization our size, we have benefited tremendously from using VMWare Horizon for VDI. It saves us quite a bit of money as we expand since we only really need to expand our ESX licensing to accommodate new ESX hosts or adding Horizon Connection/Security servers.

Adam Borecki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

VMware Horizon View is being used for our employees to access their desktops. Half of our company is working off of VMware Horizon View.

This addresses the need for PCs to be deployed and accessed all over the company. We are no longer purchasing physical desktops for our users as everyone is now getting a Wyse P25 device as well as a virtual desktop. The Virtual Desktops are allowing our users access no matter where they are sitting. Huge help for IT as we do not have to move big desktops around anymore.

VMware Horizon View has allowed us to manage our PCs more efficiently and effectively. Users are organized into different groups called "Pools" and we can make sure that their desktops are running all the time or shut them down when they aren't being used.

  • Ability to set up new desktops quickly.
  • Faster boot times for PCs.
  • Virtual machines can grow in space and other resources as long as the ESXi Hosts have the resources.
  • Ability to create different types of desktop groups called pools and organize the different departments.
  • Floating Pools need a bit more configuration to get working properly.
  • Persona management for Floating Pools can be hit and miss depending on how big the users files are.
  • Need to have View Composer set up on a different server in order for it to be recognized.
  • VMware Horizon View has limited customizations.

VMware Horizon View is not appropriate for small deployments. I would not recommend it for anything less than 10 users. Users with big profiles may want to use dedicated desktops instead of non-dedicated desktops as it will help with loading times.

VMware Horizon View is greatly suited for more than 20 PCs that need to be deployed. VMs can be created from a template and built within 5 minutes. Pools can be used to organize your departments as well as meeting rooms. If setting up a floating pool all you need to do is create one master VM and all the others are linked to it. This allows you to only have to update one VM for updates and software. Everything is then pushed to the other linked clones once you refresh the pool.

Shawn Umansky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use VMware Horizon View for our VDI environment. It is used across our entire organization by faculty, staff, and students. The primary purpose is to provide easy access to the multitude of course applications that students use in classes. The secondary purpose is to provide employees easy access to network resources from offsite.
  • VMware Horizon View is great for quickly and easily provisioning non-persistent virtual machines with the ability to scale the environment with minimal effort. In our case, we have two non-persistent pools, one for students and one for employees.
  • It enables us to quickly deploy a new pool of virtual machines using a custom image with minimal effort. Sometimes we get last minute requests for a particular application or configuration, and this platform allows us to meet those requests.
  • VMware Horizon View integrates with Unidesk, which is our persistent virtual machine management system. So, we are able to use Unidesk to manage the applications inside of those persistent virtual machines, and still use View to manage the overall pool and associated configuration.
  • The upgrade process from year to year has been time consuming and somewhat arduous. Once we get things stabilized, they seem to work well, but the amount of time that goes into the upgrade process is rather significant.
It is a great solution for deploying and managing virtual desktop environments. The challenge is that it has a number of moving parts (i.e., security servers, external connection broker servers, internal connection broker servers, etc.) and when something goes wrong, troubleshooting can be difficult.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using this in combination with a Single Sign-On solution to present our EMR to our users, and we are also using it to provide a work from home solution for several of our users, which allows the company to save money by allowing them to re-purpose the area where the departments that were sent home to work used to sit.
  • Manages the graphics and audio use well.
  • The initial setup is fairly easy and can be done in a day or two for a simple setup.
  • Very similar uses to VMware ESXi, and you can use vcenter to manager the devices.
  • Licensing. This goes hand in hand with cost.
  • Cost -- every feature tends to cost you, it would seem.
  • Support can sometimes be hit or miss.
In our situation, it has worked well for presenting a desktop that users can badge in and out of and launch our EMR, or use the Outlook web app, etc.
On the other hand, we have also used it as complete replacements for peoples' desktops. Several high-level users have made the switch, and they find it to be very convenient and easy to use.
Support is kind of hit or miss from my experience. Sometimes you get a great support person and sometimes you do not. It really depends. We have on several occasions had to get our team to get someone to actually help and resolve our issue. But when you do get a good support person usually they can fix the problem fairly quickly unless it is a bug, and even then it seems that they can fix the issues fairly quickly.
Score 10 out of 10
Vetted Review
Verified User
Review Source
VMware is being used by our organization to assist with the rollout of Windows 10. Instead of reimaging and moving all the user data to a new full system we use thin clients that connects to an orchestrator that goes to each View pool of computers. It makes a lot easier and trims down man hours for this migration.
  • It provisions and works with vCenter very well to access new virtual machines.
  • There is very little I need to perform on the systems infrastructure other than working on images and upkeep.
  • I think they are strengths because with so much that goes into creating a managing the images we roll out the last thing you need to worry about are simple issues with the backend infrastructure.
  • We run into issues a decent amount of the time with nonpersistent desktops not being able to roll over quick enough. This means the end-user gets a black screen while it gives them a new machine. They don't know that so we receive calls that users cannot connect to VMware.
  • The upgrade process is fairly tedious and most of the knowledge-based articles from VMware are not really real-world scenarios.
  • The support for this is not the greatest. Each time we have reached out to support for assistance the process has been drawn out and usually, we are unable to get an engineer who is knowledgeable on the phone until we reach out to our contact at VMware.
I think for a situation where you would need a small number of images for users that need basic things out of their non-persistent linked clone. This becomes more and more difficult when you have a complicated environment when you have people who want one-offs for their machines. Then you are managing a ton of persistent machines which can be fairly difficult but even so when you need a new machine you can always spin a brand new one up quickly. All in all this product is useful from A-Z but when using the non-persistent make sure that your image is a very basic image and won't need a ton of fine-tuning or changes. That's where things get difficult.
The support has been up and down. Sometimes you can get a really intelligent engineer that will understand that you have knowledge of the product and not troubleshoot the little things while others will start at the very bottom and can take an exorbitant amount of time to get to the core problem. The support from VMware has been sliding for the past few years and doesn't seem to be getting better. It seems that any time you want good support you need to reach out to either a TAM or account representative to get help.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize it to bring remote user desktop applications closer to the source data in the data center, as well as a standard platform for IT administrators and developers' daily tasks that require elevated permissions. We also just recently started using a pool of secured desktops in our backup networks, which are segmented off from the standard production environments.
  • The desktop experience is much better for remote users because the desktop is next to the applications, all running in the data center.
  • Mobility is fantastic. I can have the same desktop experience whether I am on a Windows PC, Mac, Apple/Android mobile device, or even if I am just wanting to connect through a web browser.
  • Application streaming is difficult. The monthly recompose process can be a bear if there are a ton of applications in the base image and implementing the technology that allows for application pools that aren't in the base VM image is time-consuming and unmanageable for a small team or individual.
Remote access enabling workforce mobility is where Horizon really shines. I can leave my session running at the office, then remotely access my machine from any other device at home, or otherwise, and pick up right where I left off without the need to keep my office laptop with me at all times.
VMware support is overall pretty poor, unless you have great skills and experience in the platform already and can speak the Tier I support language enough to get them to pass you on to Tier II. But, I think this is a pretty common issue in all support organizations.
Kristofer French | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's being used primarily in our callcenters. However we do have multiple active use cases across departments and physical locations. This has primarily allowed us to provide 'just-in-time' access to users without significant repetitive labor on the part of our team. It has also alleviated concerns with high risk users that may be prone to vulnerabilities. Their systems are recycled upon logoff, providing a clean slate on their next session.
  • Fast resolution to high volume user access demands.
  • Allows for rapid deployment of updates or updated desktops and new applications without user downtime, repetitive action, or physical access.
  • Dynamic options, allowing to cater needs to the user, role, or company expectations. This includes OS, application access avenues, and user management of resources.
  • VSAN -- This experience is from a pre-Horizon 7 deployment. While we have had redundancy issues in our deployment, the concerns we experience are said to be resolved in the latest VSAN release.
  • Persona Management can be troublesome, leading to mismatches in user data against the server. This requires manual interaction to resolve if a network or user error led to the two falling out of sync. The risk in this is user data loss. Again, new developments in user management is said to resolve these concerns in Horizon 7.
  • Security Servers and off-site access to VMware Horizon View has been difficult due to the problematic deployment scenario (a server inside the network with several external hooks). This is said to be resolved with the advent of EUC in Horizon 7. I'm excited to begin testing on this solution as feedback elsewhere has been positive.
VMware Horizon View is well suited for large companies with a wide and diverse user base. We've successfully used Horizon desktops with callcenter representatives, accountants, and even engineers that required high-performance graphics to perform their work (Ex: AutoCAD). Aside from cost, I can see little negatives to the use of VDI. Demand on support and engineering staff is reduced, user concerns are more-quickly addressable, and hardware aging is less of a concern.
O'Brien Merrill, PMP, VCP5-DCV/DT | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Within cloud services, we use VMware Horizon View to access and manage our customer-facing private cloud solution.

I have recommended, designed and implemented VMware Horizon View for clients in their data centers, allowing them to provide standardized rich virtual desktops (available anywhere) for critical groups within the company (e.g. call center, tech/IT, consultants, management and administrative staff).

In both cases, VMware Horizon View allows access to internal systems and data with the flexibility that users need (time, location, device, application or full desktop) while maintaining the security required by IT (keep data in data center, manage and limit user access to specific systems and data, etc.).
  • Rich User Experience.
  • Flexible delivery of apps and/or desktops from one interface to any device.
  • Ability as a service provider to deliver virtual desktops to customers, while complying with Microsoft licensing agreements.
  • PCoIP performs VERY WELL over challenging network conditions, such as high latency/low bandwidth (India to US connections or Satellite ISP).
  • Maximize and optimize use of resources through Linked Clone technology, storage reclamation and capacity planning/management using vROPS for View.
  • Improved security with use of new Access Point, replacing Windows-based Security Server with a Linux based appliance, reducing the number of ports needing to be opened in the Firewall to allow access.
  • Delivery of Linux Desktops in Tech Preview in Horizon View 6.1, available with some limitations in 6.2
  • USB device support not yet as robust as Citrix in this release
  • Drive redirection for Windows only in Tech Preview in Horizon View 6.1, but seems to work well in 6.2
  • WINDOWS-based Security Server still required for external access in v6.1. Linux-based access point is now available in v6.2, but is not as easy to implement as the Security Server
Service providers who host and manage a customer's Infrastructure and Active Directory will find VMware Horizon View a very useful means to provide virtual desktops and applications to users. Although the remote apps is not yet as feature rich as its Citrix release counterpart, VMware is catching up quickly with each release. It is also excellent for conditions where high latency or rapidly changing network (WAN) conditions exist since PCoIP protocol adapts well to current network conditions.