Vodia PBX Phone System

Reliability and Ease of Use: Users have consistently found Vodia to be reliable and easy to use, making it a preferred choice for setting up their own vPBX solution. Several reviewers stated that they have experienced no issues with downtime or system failures, highlighting the reliability of the platform. Additionally, users praised the intuitive user interface and straightforward navigation, which makes it easy for anyone to set up and manage their phone system efficiently.

Active Listening and Customer Feedback: The Vodia team's commitment to customer feedback was highly regarded by users. Many reviewers mentioned that the Vodia team actively listens to their partners and implements suggested solutions, indicating a strong dedication to improving the product based on user needs. This responsiveness has been appreciated by customers who feel valued and heard in shaping the future development of Vodia.

Multi-Tenant PBX Feature: The multi-tenant PBX feature offered by Vodia received high praise from users. This feature allows users to efficiently manage multiple clients within a single hosted infrastructure. Some users felt this feature greatly simplified their workflow as they could easily handle different client accounts without needing separate hardware or installations for each one.

Inadequate Documentation: Some users have mentioned that the documentation for the rest API on the website is inadequate, and they have also noticed missing or out-of-date documentation for certain areas of the platform. Lack of Mobile App Support: Several users have expressed disappointment with the mobile application for Android, stating that it is lacking and not as good as using the software on a computer. Furthermore, there is currently no support for iOS, which could be problematic for iPhone users. Unhelpful Customer Support: Users have reported that customer support was not very helpful and did not provide one-on-one training. They felt that the level of assistance provided by customer support was insufficient. Difficulty in PBX Administration: Some users found it difficult to administer the PBX if they did not possess prior knowledge about it. The complexity of managing this aspect of the software has been a point of concern for these users. Confusing User Interface: Several reviewers mentioned that finding certain features or information in the software was not intuitive and required navigating through different windows. This lack of user-friendliness has caused frustration among some customers. Incomplete Release Notes: Users have stated that they would appreciate more detailed and specific release notes. They feel that current release notes are not comprehensive enough to understand all changes made in updates. Need for Improvements in Mobile Apps: Reviewers have pointed out various issues with both Vodia's Android app and its absence on iOS devices. These shortcomings limit user experience and functionality on mobile platforms. Insufficient Software Advisories: One user had a negative experience with a software upgrade, highlighting a need for better communication from Vodia regarding software issues and bug fixes. They suggested improved advisories to prevent such incidents in the future. Small Customer Service Team: Customers noted that Vodia's customer service team is small, leading to wait times when they are assisting other clients.This delay can be frustrating for those seeking immediate assistance or resolution to their issues