Name: VoiceFacts
Author: Copia

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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VoiceFacts by Copia International is a communications solution designed to streamline business communications, lower costs, and integrate with existing networks and applications. This platform offers features for fax, voice, email, and SMS, making it suitable for businesses of all sizes. According to the vendor, VoiceFacts caters to call centers, customer service departments, healthcare providers, financial institutions, and retail and e-commerce companies.

## Key Features

**FaxFacts®**: According to the vendor, FaxFacts® is a comprehensive fax server software that includes fax over IP, fax broadcast, fax-on-demand, fax mail, and email-to-fax solutions. It aims to provide efficient and cost-effective fax communication for businesses.

**Voice**: The vendor claims that Voice is a full-featured IVR (Interactive Voice Response) system supporting voice broadcasting, text-to-speech, and custom PBX integrations. It allows businesses to add processing, distribution, and interactive voice responses to their workflows, offering flexibility in call flow management.

**Email**: The vendor states that Email is a high-volume email broadcast and notification system providing inbound SMTP email servers with custom processing capabilities. It aims to seamlessly integrate with other business software, enhancing email communication efficiency.

**SMS**: According to the vendor, SMS enables integrated SMS messaging and workflow notifications, supporting SMS broadcasts and notifications. It allows blending of different broadcast types, such as retrying failed emails as SMS, and provides real-time DNS for immediate processing of Do-Not-Send requests.

**CopiaFacts Engine**: The vendor describes CopiaFacts Engine as the core server software powering the CopiaFacts system. It serves as the engine for processing fax, voice, email, and SMS messages, offering scalability by allowing businesses to start with a few ports and add unlimited ports as needed.

**CopiaFacts API**: The vendor claims that CopiaFacts API is an extensive API simplifying integrations with other systems, enabling seamless communication between CopiaFacts and external applications. According to the vendor, integrations can be as simple as a text file, facilitating connections with various software solutions.

**SMTP Gateway**: According to the vendor, SMTP Gateway allows the creation of custom inbound workflows and supports email-to-fax communication using the format faxnumber@fax.company.com. It aims to enhance flexibility and efficiency in fax communication processes.

**Sample Apps**: The vendor provides a collection of samples and examples to help users get started with their own solutions. They offer guidance and reference materials for developing custom applications, enabling businesses to tailor their communication processes to their specific needs.

**Boardless Options**: The vendor states that Boardless Options support SIP/T.38 solutions for voice and fax, offering extensive SIP Trunk provider support. It allows installation in a boardless environment or with high-end fax and voice boards, providing flexibility in hardware setups.

**Extensive Logs**: According to the vendor, Extensive Logs provide detailed logs for tracking message delivery and troubleshooting, offering transparency and visibility into the communication process. They aim to provide businesses with the necessary insights to optimize their communication workflows.

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VoiceFacts

Interactive Voice Response (IVR)

Copia

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VoiceFacts

Overview

What is VoiceFacts?