TrustRadius
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.https://media.trustradius.com/product-logos/3h/pY/6AN8AI64M10B.pngVonage will free you up to concentrate on more important projectsWe use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great. The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.,Availability Ease of Administration Plans that fit your needs,The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.,10,We were able to ditch our old provider that was gauging us, saving us thousands per year. We were able to focus our IT staff on more important initiatives that added value to our business instead of managing a phone system. The included Amazon Chime plan with Vonage extensions allowed us to have video conferencing which improved the productivity of meetings.,Digium Asterisk,32,2,Sales while traveling IT Support Customer Service Availability,10,Yes,10The Best VoIP features for the priceWe use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.,Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows. Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive. Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent. Sales: Sales staff is helpful and responsive. Not too pushy. Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.,It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email. For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing. Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue. The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc,9,Retiring on-premise PBX at one client and replacing with Vonage Business saved thousands in monthly costs for PBX support, phone lines, and long distance charges. Replacing staff using cellphones for all business calls with the Vonage app on their smartphones improved staff morale since they had more control over calls coming in outside of business hours.,8x8 Virtual Office, RingCentral, Nextiva and Jive,Ubiquiti Networks UniFi, WatchGuard Network Security, Blackbaud Online ExpressAffordable VOIP system for a small business. Easy to use, no downtime, & great customer service.We use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.,User setup and direct calling number assignment was a snap Easy to add and remove users and program extensions The mobile app is great and functions just like a desk phone Call forwarding to mobile devices and voicemail are all set up very easily by the end user,Documentation on router configuration could be a little more complete Not may downsides to Vonage, it is just easy and it always works,10,Phones are easy to manage from an admin standpoint, so there's no need to pay an outside phone company to program them when switching employees. The system always works. We've had no downtime in 2 years. We have users that work from home and the mobile app has made it so easy to communicate and transfer calls to outside users.,,QuickBooks Enterprise Solutions, GoDaddy, LogMeIn Pro, Adobe InDesign, Adobe Illustrator CC, Adobe Photoshop, ArcGIS, Microsoft 365 BusinessVonage Business phone is a great on the go solutionWe used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.,Softphone avilability Good sound quality Ability to import multiple hold music clips,Occasional disconnection Web interface could be improved Lack of physical app on desktop,8,Saved money versus hardwired options Apps are free to use Users can't tell that we aren't all in the same office building,,Adobe Photoshop, Google Ads (formerly AdWords), Google AnalyticsReliable VoIP that constantly improves and evolvesVonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.,Good audio quality, especially when using our Polycom SoundStation phones Vonage continues to add new products and features all the time and are constantly innovating Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system,Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down,9,Saved 30 percent per month on baseline phone expenses No costs for long-distance calling, saving us on the cost of calls per month No extra equipment required to install and maintain service outside of IP phones,AT&T Connect and Comcast VOIPVonage Business Essentials is Essential to my BusinessVonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.,Stability & Reliability End-User Support New Service Integration/Third Party APIs,Communication of new features Availability of Training,9,Integrations have made tracking employee work easier Constant connectivity has made our employees easier to reach,CloudCall and RingCentralVonage...it is!We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.,Well for me it has a best connection and is easy to set-up. 24/7 Support. Employees can always work on the go and by that being said they become efficient and effective.,Just improve the dropped calls.,9,For ROI it is not that applicable, but we were able to do business with it.,Vonage - The right choice to make your international calls.... always.Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.,The call clarity. The quality of the call is so good and clear with crispness of voice. Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls. The call charges are very competitive and the customer service is very good - they resolve our issues in no time. International calls are made easy without boundaries with full sound clarity for cheaper rates. The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.,Video calls would have been an added advantage. I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones. The extension voice calls are a plus, until it crashes with wifi on regular basis.,10,VOIP calls made easy - cost effective due to vonage. International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better. Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi. Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.,Fonality,FonalityThe Orange Carrier in VoIP Remains RelevantVonage is being used as a communication facilitator between 2 offices located in separate counties. We depend on the reliability of VoIP and the clear transmission of voice using a landline functionality and not necessarily through the PC (like in other applications). We like the ease of use and the fact it's a recognizable brand (now used and functionally affordable on LinkNYC payphones on Broadway). We wonder at times how it will fair in the new roll-out of Amazon Chime with Vonage for Business built in. However, it sounds like it will always fair well on 2 mobile phones if installed on both to enhance communication even if the countries varied. The call will always be a local call.,Local U.S. Call anywhere in the United States or outside. Reliable lines even if Caller is Overseas travelling with the use of a Mobile App. Monthly recurrent charge with functionality that can be used on the Go.,Ability to be used with Video with Wi-Fi functionality with a Video Feed Ability to be used on a 12-month agreement with less recurring charges compared to competition. Ability to be used with a Complimentary video handset phone bundled in to remain competitive? Perhaps there could be an added iWatch App that pulls video off VoIP?,7,Constant contact with other important business connections on a daily basis. Reliable phone connection AMEX billing | Recurrent basis,,Sage CRM, Smartsheet, Intuit Payroll, LinkedIn Lead Accelerator, ZipRecruiter, Zoho Projects
Unspecified
Vonage Business Cloud
25 Ratings
Score 8.2 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Vonage Business Cloud Reviews

Vonage Business Cloud
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Do you work for this company? Manage this listing

Show Filters 
Hide Filters 
Filter 25 vetted Vonage Business Cloud reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-9 of 9)

Do you use this product? Write a Review
Brian Duffy profile photo
April 23, 2019

Vonage will free you up to concentrate on more important projects

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great.

The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
  • Availability
  • Ease of Administration
  • Plans that fit your needs
  • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read Brian Duffy's full review
Patrick Plaisance profile photo
July 02, 2019

The Best VoIP features for the price

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.
  • Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows.
  • Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive.
  • Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent.
  • Sales: Sales staff is helpful and responsive. Not too pushy.
  • Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.
  • It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email.
  • For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing.
  • Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue.
  • The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc
Vonage Business Cloud is great for small to medium businesses in just about any configuration. If you have a large traditional office, as long as you take the time to consider your network environment and internet connections, Vonage is a great alternative to a traditional PBX. If you have a lot of remote staff, it is dead simple to order service and have Vonage ship a preconfigured phone to staff that they can just plug into their home network. Lastly, for organizations with lots of road warriors, the Vonage app turns their smartphone into a fully functional VOIP phone. I have clients that have 50%+ of staff that travel regularly, and who were thrilled to not have to give out their cell numbers to colleagues and just give out their Vonage DIDs instead, and let colleagues know that they could always reach them at the same number.
Read Patrick Plaisance's full review
No photo available
May 31, 2019

Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.
  • User setup and direct calling number assignment was a snap
  • Easy to add and remove users and program extensions
  • The mobile app is great and functions just like a desk phone
  • Call forwarding to mobile devices and voicemail are all set up very easily by the end user
  • Documentation on router configuration could be a little more complete
  • Not may downsides to Vonage, it is just easy and it always works
If you have a small business and need an affordable VOIP phone system, I would highly recommend Vonage. They make transferring your current business number a very simple process, all done online without the need to take to a CSR. They include the phones for free with a 2 year service agreement which made this a no brainer for us. Very satisfied with our decision 2 years later.
Read this authenticated review
Corey Birkmann profile photo
November 06, 2018

Vonage Business phone is a great on the go solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.
  • Softphone avilability
  • Good sound quality
  • Ability to import multiple hold music clips
  • Occasional disconnection
  • Web interface could be improved
  • Lack of physical app on desktop
If you are looking for a solution where you can have users on the go and answer the phone like it's in office, this is a great solution. The option to have your voicemail transcribed into an email is a great add on, and the softphone iOS app offers great integration with the native OS.
Read Corey Birkmann's full review
Derek Letellier profile photo
July 24, 2018

Reliable VoIP that constantly improves and evolves

Score 9 out of 10
Vetted Review
Verified User
Review Source
Vonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.
  • Good audio quality, especially when using our Polycom SoundStation phones
  • Vonage continues to add new products and features all the time and are constantly innovating
  • Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system
  • Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
Read Derek Letellier's full review
Matt Brosseau profile photo
November 29, 2017

Vonage Business Essentials is Essential to my Business

Score 9 out of 10
Vetted Review
Verified User
Review Source
Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
  • Stability & Reliability
  • End-User Support
  • New Service Integration/Third Party APIs
  • Communication of new features
  • Availability of Training
I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.
Read Matt Brosseau's full review
Rebecca Eide profile photo
July 07, 2017

Vonage...it is!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.
  • Well for me it has a best connection and is easy to set-up.
  • 24/7 Support.
  • Employees can always work on the go and by that being said they become efficient and effective.
  • Just improve the dropped calls.
It is well suited if the organizations are all over the world. Like us in the Philippines we we're able to coordinate and do meetings. As long as we do have a good internet connection, we're good with Vonage.
Read Rebecca Eide's full review
No photo available
April 18, 2017

Vonage - The right choice to make your international calls.... always.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.
  • The call clarity. The quality of the call is so good and clear with crispness of voice.
  • Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
  • The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
  • International calls are made easy without boundaries with full sound clarity for cheaper rates.
  • The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
  • The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.
  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.
I would strongly recommend vonage because:
  • It made my international calls as my domestic calls - smooth
  • Rates are very competitive
  • Good customer care
  • User-friendly
  • Data is used only when there is no WIFI
  • Extension audio app does wonders and now I can make calls from anywhere through Vonage. It is worth every penny.
Read this authenticated review
No photo available
February 17, 2017

The Orange Carrier in VoIP Remains Relevant

Score 7 out of 10
Vetted Review
Verified User
Review Source
Vonage is being used as a communication facilitator between 2 offices located in separate counties. We depend on the reliability of VoIP and the clear transmission of voice using a landline functionality and not necessarily through the PC (like in other applications). We like the ease of use and the fact it's a recognizable brand (now used and functionally affordable on LinkNYC payphones on Broadway). We wonder at times how it will fair in the new roll-out of Amazon Chime with Vonage for Business built in. However, it sounds like it will always fair well on 2 mobile phones if installed on both to enhance communication even if the countries varied. The call will always be a local call.
  • Local U.S. Call anywhere in the United States or outside.
  • Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
  • Monthly recurrent charge with functionality that can be used on the Go.
  • Ability to be used with Video with Wi-Fi functionality with a Video Feed
  • Ability to be used on a 12-month agreement with less recurring charges compared to competition.
  • Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
  • Perhaps there could be an added iWatch App that pulls video off VoIP?
Clear voice line are preferable. However what makes it more competitive if it can compete with Rebtel on a specific price point subscription.
Read this authenticated review

About Vonage Business Cloud

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Vonage Business Cloud Technical Details

Operating Systems: Unspecified
Mobile Application:No