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Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.https://dudodiprj2sv7.cloudfront.net/product-logos/3h/pY/6AN8AI64M10B.pngReliable VoIP that constantly improves and evolvesVonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.,Good audio quality, especially when using our Polycom SoundStation phones Vonage continues to add new products and features all the time and are constantly innovating Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system,Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down,9,Saved 30 percent per month on baseline phone expenses No costs for long-distance calling, saving us on the cost of calls per month No extra equipment required to install and maintain service outside of IP phones,AT&T Connect and Comcast VOIPVonage Business phone is a great on the go solutionWe used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.,Softphone avilability Good sound quality Ability to import multiple hold music clips,Occasional disconnection Web interface could be improved Lack of physical app on desktop,8,Saved money versus hardwired options Apps are free to use Users can't tell that we aren't all in the same office building,,Adobe Photoshop, Google Ads (formerly AdWords), Google AnalyticsVonage Business Essentials is Essential to my BusinessVonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.,Stability & Reliability End-User Support New Service Integration/Third Party APIs,Communication of new features Availability of Training,9,Integrations have made tracking employee work easier Constant connectivity has made our employees easier to reach,CloudCall and RingCentralVonage...it is!We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.,Well for me it has a best connection and is easy to set-up. 24/7 Support. Employees can always work on the go and by that being said they become efficient and effective.,Just improve the dropped calls.,9,For ROI it is not that applicable, but we were able to do business with it.,Vonage - The right choice to make your international calls.... always.Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.,The call clarity. The quality of the call is so good and clear with crispness of voice. Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls. The call charges are very competitive and the customer service is very good - they resolve our issues in no time. International calls are made easy without boundaries with full sound clarity for cheaper rates. The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.,Video calls would have been an added advantage. I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones. The extension voice calls are a plus, until it crashes with wifi on regular basis.,10,VOIP calls made easy - cost effective due to vonage. International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better. Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi. Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.,Fonality,Fonality
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Vonage Business Cloud
19 Ratings
Score 7.9 out of 101
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Vonage Business Cloud Reviews

Vonage Business Cloud
19 Ratings
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Score 7.9 out of 101
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Derek Letellier profile photo
July 24, 2018

Vonage Business Cloud Review: "Reliable VoIP that constantly improves and evolves"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Vonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.
  • Good audio quality, especially when using our Polycom SoundStation phones
  • Vonage continues to add new products and features all the time and are constantly innovating
  • Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system
  • Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
Read Derek Letellier's full review
Corey Birkmann profile photo
November 06, 2018

Vonage Business Cloud Review: "Vonage Business phone is a great on the go solution"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.
  • Softphone avilability
  • Good sound quality
  • Ability to import multiple hold music clips
  • Occasional disconnection
  • Web interface could be improved
  • Lack of physical app on desktop
If you are looking for a solution where you can have users on the go and answer the phone like it's in office, this is a great solution. The option to have your voicemail transcribed into an email is a great add on, and the softphone iOS app offers great integration with the native OS.
Read Corey Birkmann's full review
Matt Brosseau profile photo
November 29, 2017

Vonage Business Cloud Review: "Vonage Business Essentials is Essential to my Business"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
  • Stability & Reliability
  • End-User Support
  • New Service Integration/Third Party APIs
  • Communication of new features
  • Availability of Training
I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.
Read Matt Brosseau's full review
Rebecca Eide profile photo
July 07, 2017

Vonage Business Cloud Review: "Vonage...it is!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.
  • Well for me it has a best connection and is easy to set-up.
  • 24/7 Support.
  • Employees can always work on the go and by that being said they become efficient and effective.
  • Just improve the dropped calls.
It is well suited if the organizations are all over the world. Like us in the Philippines we we're able to coordinate and do meetings. As long as we do have a good internet connection, we're good with Vonage.
Read Rebecca Eide's full review
No photo available
April 18, 2017

Vonage Business Cloud Review: "Vonage - The right choice to make your international calls.... always."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.
  • The call clarity. The quality of the call is so good and clear with crispness of voice.
  • Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
  • The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
  • International calls are made easy without boundaries with full sound clarity for cheaper rates.
  • The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
  • The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.
  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.
I would strongly recommend vonage because:
  • It made my international calls as my domestic calls - smooth
  • Rates are very competitive
  • Good customer care
  • User-friendly
  • Data is used only when there is no WIFI
  • Extension audio app does wonders and now I can make calls from anywhere through Vonage. It is worth every penny.
Read this authenticated review
No photo available
February 17, 2017

Vonage Business Cloud Review: "The Orange Carrier in VoIP Remains Relevant"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Vonage is being used as a communication facilitator between 2 offices located in separate counties. We depend on the reliability of VoIP and the clear transmission of voice using a landline functionality and not necessarily through the PC (like in other applications). We like the ease of use and the fact it's a recognizable brand (now used and functionally affordable on LinkNYC payphones on Broadway). We wonder at times how it will fair in the new roll-out of Amazon Chime with Vonage for Business built in. However, it sounds like it will always fair well on 2 mobile phones if installed on both to enhance communication even if the countries varied. The call will always be a local call.
  • Local U.S. Call anywhere in the United States or outside.
  • Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
  • Monthly recurrent charge with functionality that can be used on the Go.
  • Ability to be used with Video with Wi-Fi functionality with a Video Feed
  • Ability to be used on a 12-month agreement with less recurring charges compared to competition.
  • Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
  • Perhaps there could be an added iWatch App that pulls video off VoIP?
Clear voice line are preferable. However what makes it more competitive if it can compete with Rebtel on a specific price point subscription.
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Vonage Business Cloud Scorecard Summary

About Vonage Business Cloud

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Vonage Business Cloud Technical Details

Operating Systems: Unspecified
Mobile Application:No