Vonage Business Communications

If they could just get more people with knowledge to provide technical support, and fewer people reading out of a book. And having multiple levels of technical support. Allowing customers to talk to people, instead of an answering system. Getting in touch with customers with problems, when the customer pays an amount for their system AND technical support.

If you plan on using Vonage to place or receive phone calls, it is a very poor option [in my opinion]. The texting and fax feature seems to work pretty well though.

Vonage [Business Communications] is very helpful and [user] friendly. If [you're] dialing B2B it works amazingly. I personally preferred every IT firm to use this software for their B2B campaign, fully worth it. Functions [are] very easy to understand, very friendly with the user. The feature of Caller Id [I] much appreciate. I love it and recommend every IT industry to use it.

Extremely versatile and well suited for a small office or business with many remote locations or virtual assistants. Integrates with Office365 and has web features where you can put "click call me" on your website or conversely install a browser extension that makes web phone numbers so you can click to call them without re-entry.

While it can be very faulty is does help on a daily basis being able to send a text to candidates straight from our desktops and call them from our phones in the same breath. It doesn't sync with your ATS yet but if it could that would for sure be a game-changer.

We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.

Vonage is particularly well-suited for companies with people on the move. Unlike our former landline and traditional voicemail systems where we only had the ability to forward calls to one pre-determined phone and you had to physically push a button on the phone to activate the call forwarding (which necessitated finding someone in the office if your absence wasn't pre-planned), Vonage Enterprise allows users to make changes on the fly either from their computer or the mobile app and you can add as many phone numbers as you like and have a number of forwarding options.

Our IT department has been great supporting us, but I cannot comment on the support they receive from Vonage.

I highly recommend Vonage Business Cloud for any office to help with users having softphones and not having to give out the personal number. The only reason why I didn't give it a 10 was because all users got a huge influx of spam calls when we transitioned over. Overall, it has made a huge impact for all users.

Vonage Business Cloud support has been amazing from the start. From helping with training and set up, to any other questions we've had on how to do things. They are readily available and quick to respond when help is needed. I appreciate the quick and responsive time the support team strives to make happen.

Vonage Business Cloud is well suited for small and medium size businesses based on ease of use, price, and other factors. It may also be used on a larger scale, but, because of the industry, there may be other organizations that can give the same or more options for a cheaper price. Overall, it appears to be appropriate for businesses of any size.

Vonage Business Cloud is great for any business regardless of scale. Our end users find it easy to use and extremely convenient. With the desktop and mobile device application, users can make/receive business calls wherever they are.

Sometimes there is a disconnect between support and customer success. We had an issue where the support team was automatically assigning numbers to our extensions without informing us. This was something that was not communicated to our account manager. I would just recommend to pay attention to your account when changes are made.

Vonage Business Cloud is extremely strong when it comes to ease of use, as well as its flexibility. It's so easy to use I am confident in just sending a user the account setup email and letting them set it up, and 90% of the time, they get it all set up within minutes. There are tons of add-ons as well that add value to the system. We had a request for our sales team to add the ability to listen into phone calls and within minutes we had a solution deployed, including a required legal warning.

They walk you through everything during setup. From the day we signed up to 30 days after deployment they call and check in frequently. They gave me step-by-step instructions when we deployed both offices. We had an hour call in the morning before both deployments. We were concerned when the phone numbers seemed not to port but they eased our concerns and within an hour everything was all up and running. We even had an issue on a Saturday on a weekend trip, they helped us troubleshoot an issue that wasn't even theirs. Top quality customer service.

Use it to remove physical phone consoles for anyone who is not client-facing (perhaps even those who are client-facing). If you are like our business, we use web conferencing far more than having regular telephone phone conversations with our clients and customers, so this option packs all of the features with none of the extra cost physical phone consoles require. Not to mention the hassle of reprogramming and updating physical hardware. We never have issues with call quality or uptime either since it's reliant on our internet connection. Older employees might struggle to adapt to the change, but I've almost never heard any complaints.

I have actually never had to use their support, so I will give it a 10 on the basis that the best support is a product that proactively addresses problems and fixes them.

It is well suited for phone calls as well as conference calls. It seems to serve its purpose very well. It is very useful in an office and a professional setting, but definitely isn't really important at all, and it doesn't seem to matter at all in a more personal setting. Other than that, it seems to be a great app and excellent contribution to an office environment.

I never really had to utilize customer support for Vonage. But since I never really needed to use it, I gave solid ratings since I didn't necessarily find any reason to need it. It's mostly easy to use and practical. I am very pleased with the quality of the product.

Big business features at small business prices.

You really don't need support, but if you do it is excellent. they're friendly and help to get you resolved quickly. usually anything we brought up in the beginning was handled via the same call or chat experience.

I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.

Support is consistently available and always helpful to our firm. There has yet to be a time that I call in for end-user or systems support when I am not completely satisfied with the level of care I receive.

They've assisted me in everything from provisioning Polycom devices to setting up the mobile app for our organization's President.

Vonage Business Cloud is great for small to medium businesses in just about any configuration. If you have a large traditional office, as long as you take the time to consider your network environment and internet connections, Vonage is a great alternative to a traditional PBX. If you have a lot of remote staff, it is dead simple to order service and have Vonage ship a preconfigured phone to staff that they can just plug into their home network. Lastly, for organizations with lots of road warriors, the Vonage app turns their smartphone into a fully functional VOIP phone. I have clients that have 50%+ of staff that travel regularly, and who were thrilled to not have to give out their cell numbers to colleagues and just give out their Vonage DIDs instead, and let colleagues know that they could always reach them at the same number.

If you have a small business and need an affordable VOIP phone system, I would highly recommend Vonage. They make transferring your current business number a very simple process, all done online without the need to take to a CSR. They include the phones for free with a 2 year service agreement which made this a no brainer for us. Very satisfied with our decision 2 years later.

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.

If you are looking for a solution where you can have users on the go and answer the phone like it's in office, this is a great solution. The option to have your voicemail transcribed into an email is a great add on, and the softphone iOS app offers great integration with the native OS.

Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.

It is well suited if the organizations are all over the world. Like us in the Philippines we we're able to coordinate and do meetings. As long as we do have a good internet connection, we're good with Vonage.

I would strongly recommend vonage because:

• It made my international calls as my domestic calls - smooth
• Rates are very competitive
• Good customer care
• User-friendly
• Data is used only when there is no WIFI
• Extension audio app does wonders and now I can make calls from anywhere through Vonage. It is worth every penny.

Clear voice line are preferable. However what makes it more competitive if it can compete with Rebtel on a specific price point subscription.