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Vonage Business Communications

Vonage Business Communications


What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…

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TrustRadius Insights

Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its …
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Popular Features

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  • Message alerts (5)
  • Mobile app for iOS (5)
  • Directory of employee names (5)
  • Answering rules (5)
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What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Entry-level set up fee?

  • No setup fee


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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Product Demos

Vonage Business Communications


AI Virtual Assistant for Vonage Business Communications


Demo: Vonage Business Communications for Teams

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Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.1

Call Management

Customized phone system settings

Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

Avg 8.6
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Product Details

What is Vonage Business Communications?

Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).¹
¹Not available in all locations. Please contact your sales representative for current availability

Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group

Vonage Business Communications Video

Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. Vonage makes communications more flexible, intelligent, and personal so our customers stay ahead. Find out more at

Vonage Business Communications Competitors

Vonage Business Communications Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

RingEX are common alternatives for Vonage Business Communications.

Reviewers rate Directory of employee names and Answering rules and Call screening highest, with a score of 10.

The most common users of Vonage Business Communications are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.

Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.

Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.

Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.

Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.

User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.

Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.

Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.

Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.

Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.

Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.

Attribute Ratings


(1-22 of 22)
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Score 1 out of 10
Vetted Review
Verified User
We have been with Vonage Business Communications for a number of years, but are now considering going elsewhere for our VOIP system. We have had problems with our incoming calls having a hum and severe echo, and Vonage has done nothing to resolve it if you can even get hold of a person to talk to and even more, provide technical support. We have tried changing settings in our system and Modem/Router with no results. So, it seems it has run its course.
  • Billing their clients
  • Not answering calls for technical support
  • Using people where english seems to be a second language
  • Having real people available for support
  • Allowing people to talk to them
  • Not hiding behind their system
If they could just get more people with knowledge to provide technical support, and fewer people reading out of a book. And having multiple levels of technical support. Allowing customers to talk to people, instead of an answering system. Getting in touch with customers with problems, when the customer pays an amount for their system AND technical support.
Score 1 out of 10
Vetted Review
Verified User
We use Vonage for our phone, text, and faxing service. We use Vonage with the hope of receiving and placing phone calls. However, our lines are down more than 50% of the time. [I believe] This is a terrible product with no easy way to reach customer service. They do not take phone calls, the only communication is through chat. It takes 60 minutes to reach someone and they usually close the chat without a resolution.
  • Send pictures through text.
  • Send Fax
  • The phone app is pretty good.
  • The phone lines are down 50% of the time.
  • I cannot receive calls.
  • I cannot place calls
  • The customer service is terrible, no phone line to call.
  • The online chat support is terrible, they close chats without resolutions.
If you plan on using Vonage to place or receive phone calls, it is a very poor option [in my opinion]. The texting and fax feature seems to work pretty well though.
September 21, 2021

Best Communication Software

Amar Das | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
One of the best communication software I am using. Vonage [Business Communications] we are using to dial our B2B clientele. We are the manufacturer of Vape E-juice and disposable our brand call IVG E-Liquids. It is being used in our sales department to dial vape distributors and wholesalers. I found [high] voice quality and amazing features such as call recording, voice mail, text message, [and] conference call.
  • One of the best dialing software with very good voice quality
  • Amazing features like call recording, texting, voice mail, and divert call
  • Network and connection [very] efficient
  • I believe [they] need to work on history settings, sometime won't show the call history
  • [Doesn't] even show the call recording history
  • Overall experience is very good
Vonage [Business Communications] is very helpful and [user] friendly. If [you're] dialing B2B it works amazingly. I personally preferred every IT firm to use this software for their B2B campaign, fully worth it. Functions [are] very easy to understand, very friendly with the user. The feature of Caller Id [I] much appreciate. I love it and recommend every IT industry to use it.
Philip Schmitz, CIC | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Vonage for Business as our phone system throughout our organization. Especially the auto attendant, group calling, softphone, and other features. I have a virtual assistant and it is great that she can log in from another country and operate on our phone system just as if she was right here. I also like that I can make calls from my cell phone that go through our office phone number, thus keeping my cell number private.
  • Has pretty much any feature and integration you can imagine.
  • Soft phone and click to dial work great on desktop.
  • Smart phone app lets you work from anywhere accessing pretty much every feature.
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Extremely versatile and well suited for a small office or business with many remote locations or virtual assistants. Integrates with Office365 and has web features where you can put "click call me" on your website or conversely install a browser extension that makes web phone numbers so you can click to call them without re-entry.
March 02, 2020

Working well for us!

Andrea Vahoua | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it for any and all business calls. It allows us to pull any calls we make throughout the day. It allows us to pull and use calls for training. It allows us to be mobile with our business phone number taking calls on our laptops and phone. It's all synchronized perfectly.
  • Text messaging.
  • Seamless mobile to desktop transitions.
  • Available add-on apps.
  • CONSTANTLY needing an update almost daily.
  • User interface lags a lot.
  • Connective issues.
While it can be very faulty is does help on a daily basis being able to send a text to candidates straight from our desktops and call them from our phones in the same breath. It doesn't sync with your ATS yet but if it could that would for sure be a game-changer.
Score 8 out of 10
Vetted Review
Verified User
About 6 months ago, our company removed all landlines and moved our phone service to VoIP and Vonage Enterprise. Our company has a high percentage of employees who either telecommute or travel for work, and Vonage had more flexibility to allow calls to seamlessly follow our employees regardless of where they are working that day. It helps us meet our clients' needs more quickly.
  • The mobile app is easy to use.
  • Customized settings allow each user to get the most out of the software.
  • There is a slight delay in the audio, which can lead to people talking over each other.
Vonage is particularly well-suited for companies with people on the move. Unlike our former landline and traditional voicemail systems where we only had the ability to forward calls to one pre-determined phone and you had to physically push a button on the phone to activate the call forwarding (which necessitated finding someone in the office if your absence wasn't pre-planned), Vonage Enterprise allows users to make changes on the fly either from their computer or the mobile app and you can add as many phone numbers as you like and have a number of forwarding options.
January 15, 2020

Vonage Review

Johann Davila | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Vonage Business Cloud is being used by most of our organization to help with softphones. It has helped with not being able to book a room that had a hard-line phone in there and now anyone can take a call from their personal device or computer regardless of where they are.
  • Soft phones.
  • Admin console.
  • Spam calls.
I highly recommend Vonage Business Cloud for any office to help with users having softphones and not having to give out the personal number. The only reason why I didn't give it a 10 was because all users got a huge influx of spam calls when we transitioned over. Overall, it has made a huge impact for all users.
December 13, 2019

Why We Use VBC

Score 10 out of 10
Vetted Review
Verified User
Vonage Business Cloud is being used by our US Offices. For end users, it gives us multiple options for making calls via phone, app, and/or online portal. For IT's, it gives us great options for supporting users on site. The admin portal allows us to make many changes/implementations without having to contact support.
  • Vonage Business Cloud makes it easy to make changes to user profiles, voicemail passwords, and other settings.
  • It gives users access to their phone whether they are with their physical phone or not.
  • Some international numbers are blocked until you request for them to be allowed.
Vonage Business Cloud is well suited for small and medium size businesses based on ease of use, price, and other factors. It may also be used on a larger scale, but, because of the industry, there may be other organizations that can give the same or more options for a cheaper price. Overall, it appears to be appropriate for businesses of any size.
Score 9 out of 10
Vetted Review
Verified User
We use Vonage Business Cloud for their softphone service across the whole organization. Previously we were using voip/Mitel phones which were extremely expensive and quality of support did not reflect the amount we were paying. Vonage softphones doesn't require extra hardware and is easy to set up and use on our mobile devices. Vonage also has great customer support.
  • No need to purchase or set up extra hardware.
  • Convenient and easy to use.
  • User interface is easy for both end users and admins.
  • If wifi or cell service is poor, this affects the quality of calls.
Vonage Business Cloud is great for any business regardless of scale. Our end users find it easy to use and extremely convenient. With the desktop and mobile device application, users can make/receive business calls wherever they are.
Score 10 out of 10
Vetted Review
Verified User
We have Vonage Business Cloud deployed in two of our offices, for remote users, and are looking to add it to our HQ soon. We found our old provider very constricting in what they allowed us to do. We also used Vonage to replace on-prem systems. Moving to Vonage has allowed us to support our remote user base a lot easier than anything else we have used in the past.
  • Easy interface - both on user and admin side.
  • Flexible and easily expandable.
  • Reliable.
  • Relies on internet connectivity (no separate trunk like an on-prem system).
  • Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
Vonage Business Cloud is extremely strong when it comes to ease of use, as well as its flexibility. It's so easy to use I am confident in just sending a user the account setup email and letting them set it up, and 90% of the time, they get it all set up within minutes. There are tons of add-ons as well that add value to the system. We had a request for our sales team to add the ability to listen into phone calls and within minutes we had a solution deployed, including a required legal warning.
Nate Casimiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My organization has replaced physical phone consoles for most employees and instead utilizes softphones from our computers. This allows us to accept and make calls as long as we have a built-in or external microphone, and there is also an app that lets us use our personal devices to check phone calls and make calls from our business numbers. Overall, it has been more cost-effective, considering many developers and other staff are not front-facing and sometimes never use a phone at all, yet are still accessible.
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
  • I don't really have any criticism for this product. For the specific use case, we use it for softphones and it is highly effective and easy to use.
Use it to remove physical phone consoles for anyone who is not client-facing (perhaps even those who are client-facing). If you are like our business, we use web conferencing far more than having regular telephone phone conversations with our clients and customers, so this option packs all of the features with none of the extra cost physical phone consoles require. Not to mention the hassle of reprogramming and updating physical hardware. We never have issues with call quality or uptime either since it's reliant on our internet connection. Older employees might struggle to adapt to the change, but I've almost never heard any complaints.
Parker Green | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It is utilized for the phone systems within the office. Everyone has their own phone and a corresponding app on the computers that you can use to organize phone calls as well as conference clouds. It definitely seems to be quite modernized and the app on the computer seemed to be streamlined and intuitive for the most part, although I do find it to be a little bit challenging at times to navigate.
  • Modern Computer Application.
  • Clear audio for calls.
  • Cohesive design.
  • It's a little bit complex
  • It can be confusing at times.
  • It's sometimes hard to find who you're looking for.
It is well suited for phone calls as well as conference calls. It seems to serve its purpose very well. It is very useful in an office and a professional setting, but definitely isn't really important at all, and it doesn't seem to matter at all in a more personal setting. Other than that, it seems to be a great app and excellent contribution to an office environment.
Jay Donaldson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Vonage across our organization. We love the ease of setup, the phone systems, ease of use, and ability to handle conferences through Chime.
  • Chime - comes with our account, used to hold online meetings and screen share
  • Stable, consistant connections
  • Able to easily customize settings - personal and business-wide
  • We didn't know our clients can easily use screen share and take over the sharing for quite some time - we actually thought it didn't do it, but finally figured out that it did.
Big business features at small business prices.
Matt Brosseau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
  • Stability & Reliability
  • End-User Support
  • New Service Integration/Third Party APIs
  • Communication of new features
  • Availability of Training
I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.
Score 9 out of 10
Vetted Review
Verified User
We use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.
  • Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows.
  • Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive.
  • Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent.
  • Sales: Sales staff is helpful and responsive. Not too pushy.
  • Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.
  • It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email.
  • For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing.
  • Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue.
  • The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc
Vonage Business Cloud is great for small to medium businesses in just about any configuration. If you have a large traditional office, as long as you take the time to consider your network environment and internet connections, Vonage is a great alternative to a traditional PBX. If you have a lot of remote staff, it is dead simple to order service and have Vonage ship a preconfigured phone to staff that they can just plug into their home network. Lastly, for organizations with lots of road warriors, the Vonage app turns their smartphone into a fully functional VOIP phone. I have clients that have 50%+ of staff that travel regularly, and who were thrilled to not have to give out their cell numbers to colleagues and just give out their Vonage DIDs instead, and let colleagues know that they could always reach them at the same number.
Score 10 out of 10
Vetted Review
Verified User
We use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.
  • User setup and direct calling number assignment was a snap
  • Easy to add and remove users and program extensions
  • The mobile app is great and functions just like a desk phone
  • Call forwarding to mobile devices and voicemail are all set up very easily by the end user
  • Documentation on router configuration could be a little more complete
  • Not may downsides to Vonage, it is just easy and it always works
If you have a small business and need an affordable VOIP phone system, I would highly recommend Vonage. They make transferring your current business number a very simple process, all done online without the need to take to a CSR. They include the phones for free with a 2 year service agreement which made this a no brainer for us. Very satisfied with our decision 2 years later.
Brian Duffy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great.

The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
  • Availability
  • Ease of Administration
  • Plans that fit your needs
  • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Corey Birkmann | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.
  • Softphone avilability
  • Good sound quality
  • Ability to import multiple hold music clips
  • Occasional disconnection
  • Web interface could be improved
  • Lack of physical app on desktop
If you are looking for a solution where you can have users on the go and answer the phone like it's in office, this is a great solution. The option to have your voicemail transcribed into an email is a great add on, and the softphone iOS app offers great integration with the native OS.
Derek Letellier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Vonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.
  • Good audio quality, especially when using our Polycom SoundStation phones
  • Vonage continues to add new products and features all the time and are constantly innovating
  • Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system
  • Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
July 07, 2017 is!

Rebecca Eide | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.
  • Well for me it has a best connection and is easy to set-up.
  • 24/7 Support.
  • Employees can always work on the go and by that being said they become efficient and effective.
  • Just improve the dropped calls.
It is well suited if the organizations are all over the world. Like us in the Philippines we we're able to coordinate and do meetings. As long as we do have a good internet connection, we're good with Vonage.
Score 10 out of 10
Vetted Review
Verified User
Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.
  • The call clarity. The quality of the call is so good and clear with crispness of voice.
  • Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
  • The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
  • International calls are made easy without boundaries with full sound clarity for cheaper rates.
  • The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
  • The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.
  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.
I would strongly recommend vonage because:
  • It made my international calls as my domestic calls - smooth
  • Rates are very competitive
  • Good customer care
  • User-friendly
  • Data is used only when there is no WIFI
  • Extension audio app does wonders and now I can make calls from anywhere through Vonage. It is worth every penny.
Score 7 out of 10
Vetted Review
Verified User
Vonage is being used as a communication facilitator between 2 offices located in separate counties. We depend on the reliability of VoIP and the clear transmission of voice using a landline functionality and not necessarily through the PC (like in other applications). We like the ease of use and the fact it's a recognizable brand (now used and functionally affordable on LinkNYC payphones on Broadway). We wonder at times how it will fair in the new roll-out of Amazon Chime with Vonage for Business built in. However, it sounds like it will always fair well on 2 mobile phones if installed on both to enhance communication even if the countries varied. The call will always be a local call.
  • Local U.S. Call anywhere in the United States or outside.
  • Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
  • Monthly recurrent charge with functionality that can be used on the Go.
  • Ability to be used with Video with Wi-Fi functionality with a Video Feed
  • Ability to be used on a 12-month agreement with less recurring charges compared to competition.
  • Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
  • Perhaps there could be an added iWatch App that pulls video off VoIP?
Clear voice line are preferable. However what makes it more competitive if it can compete with Rebtel on a specific price point subscription.
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