TrustRadius
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.https://media.trustradius.com/product-logos/3h/pY/6AN8AI64M10B.pngVonageVonage will free you up to concentrate on more important projects2019-04-23T18:06:35.856ZWe use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great.
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.,Availability
Ease of Administration
Plans that fit your needs,The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.,10,We were able to ditch our old provider that was gauging us, saving us thousands per year.
We were able to focus our IT staff on more important initiatives that added value to our business instead of managing a phone system.
The included Amazon Chime plan with Vonage extensions allowed us to have video conferencing which improved the productivity of meetings.,Digium Asterisk,32,2,Sales while traveling
IT Support
Customer Service Availability,10,Yes,10Brian DuffyThe Best VoIP features for the price2019-07-03T01:03:38.474ZWe use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.,Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows.
Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive.
Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent.
Sales: Sales staff is helpful and responsive. Not too pushy.
Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.,It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email.
For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing.
Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue.
The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc,9,Retiring on-premise PBX at one client and replacing with Vonage Business saved thousands in monthly costs for PBX support, phone lines, and long distance charges.
Replacing staff using cellphones for all business calls with the Vonage app on their smartphones improved staff morale since they had more control over calls coming in outside of business hours.,8x8 Virtual Office, RingCentral, Nextiva and Jive,Ubiquiti Networks UniFi, WatchGuard Network Security, Blackbaud Online ExpressPatrick PlaisanceAffordable VOIP system for a small business. Easy to use, no downtime, & great customer service.2019-05-31T16:47:31.315ZWe use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.,User setup and direct calling number assignment was a snap
Easy to add and remove users and program extensions
The mobile app is great and functions just like a desk phone
Call forwarding to mobile devices and voicemail are all set up very easily by the end user,Documentation on router configuration could be a little more complete
Not may downsides to Vonage, it is just easy and it always works,10,Phones are easy to manage from an admin standpoint, so there's no need to pay an outside phone company to program them when switching employees.
The system always works. We've had no downtime in 2 years.
We have users that work from home and the mobile app has made it so easy to communicate and transfer calls to outside users.,,QuickBooks Enterprise Solutions, GoDaddy, LogMeIn Pro, Adobe InDesign, Adobe Illustrator CC, Adobe Photoshop, ArcGIS, Microsoft 365 BusinessVerified UserVonage Business phone is a great on the go solution2018-11-06T20:43:08.132ZWe used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.,Softphone avilability
Good sound quality
Ability to import multiple hold music clips,Occasional disconnection
Web interface could be improved
Lack of physical app on desktop,8,Saved money versus hardwired options
Apps are free to use
Users can't tell that we aren't all in the same office building,,Adobe Photoshop, Google Ads (formerly AdWords), Google AnalyticsCorey BirkmannReliable VoIP that constantly improves and evolves2018-07-24T20:40:55.522ZVonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.,Good audio quality, especially when using our Polycom SoundStation phones
Vonage continues to add new products and features all the time and are constantly innovating
Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system,Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down,9,Saved 30 percent per month on baseline phone expenses
No costs for long-distance calling, saving us on the cost of calls per month
No extra equipment required to install and maintain service outside of IP phones,AT&T Connect and Comcast VOIPDerek LetellierVonage Business Essentials is Essential to my Business2017-11-29T21:12:32.087ZVonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.,Stability & Reliability
End-User Support
New Service Integration/Third Party APIs,Communication of new features
Availability of Training,9,Integrations have made tracking employee work easier
Constant connectivity has made our employees easier to reach,CloudCall and RingCentralMatt BrosseauVonage...it is!2017-07-07T21:29:58.570ZWe use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.,Well for me it has a best connection and is easy to set-up.
24/7 Support.
Employees can always work on the go and by that being said they become efficient and effective.,Just improve the dropped calls.,9,For ROI it is not that applicable, but we were able to do business with it.,Rebecca EideVonage - The right choice to make your international calls.... always.2017-04-18T16:43:46.078ZVonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.,The call clarity. The quality of the call is so good and clear with crispness of voice.
Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
International calls are made easy without boundaries with full sound clarity for cheaper rates.
The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.,Video calls would have been an added advantage.
I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
The extension voice calls are a plus, until it crashes with wifi on regular basis.,10,VOIP calls made easy - cost effective due to vonage.
International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better.
Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi.
Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.,Fonality,FonalityVerified UserThe Orange Carrier in VoIP Remains Relevant2017-02-17T18:13:25.172ZVonage is being used as a communication facilitator between 2 offices located in separate counties. We depend on the reliability of VoIP and the clear transmission of voice using a landline functionality and not necessarily through the PC (like in other applications). We like the ease of use and the fact it's a recognizable brand (now used and functionally affordable on LinkNYC payphones on Broadway). We wonder at times how it will fair in the new roll-out of Amazon Chime with Vonage for Business built in. However, it sounds like it will always fair well on 2 mobile phones if installed on both to enhance communication even if the countries varied. The call will always be a local call.,Local U.S. Call anywhere in the United States or outside.
Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
Monthly recurrent charge with functionality that can be used on the Go.,Ability to be used with Video with Wi-Fi functionality with a Video Feed
Ability to be used on a 12-month agreement with less recurring charges compared to competition.
Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
Perhaps there could be an added iWatch App that pulls video off VoIP?,7,Constant contact with other important business connections on a daily basis.
Reliable phone connection
AMEX billing | Recurrent basis,,Sage CRM, Smartsheet, Intuit Payroll, LinkedIn Lead Accelerator, ZipRecruiter, Zoho ProjectsVerified User
Unspecified
Vonage Business Cloud
25 Ratings
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